Others
The picture will not display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable box or satellite box remote control doesn’t turn the TV on or off, or adjust the volume.
• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
A “Mode Not Supported” message appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable in the Self Diagnosis Test menu.
• This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
• Remove the stand base from the TV and reassemble it.
There are difficulties assembling the stand base.
• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a
magnetised screw driver.
The Broadcasting menu is grey out (unavailable).
• The
Broadcasting
menu is only available when the TV source is selected.
The CI+ does not work.
• Your Samsung TV conforms to the CI+ 1.3 standards.
• Where a CI+ Common Interface module is incompatible with this device then please remove the module
and contact the CI+ operator for assistance.
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