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There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings
Support
Self Diagnosis
Start Picture Test
Try Now
Before you review the list of problems and solutions below, use
Start Picture Test
to determine if the problem is
caused by the TV.
Start Picture Test
displays a high definition picture you can examine for flaws or faults.
The problem
Try this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable
some of the energy efficiency features. Disable
Energy Saving Mode
(
Settings
General
Eco Solution
Energy Saving Mode
),
Ambient Light Detection
(
Settings
General
Eco Solution
Ambient Light Detection
), or
Motion Lighting
(
Settings
General
Eco Solution
Motion Lighting
).
Component Connections/
Screen Colour
If the colour on your Samsung television screen is not correct or the black and white colours
are off, run
Start Picture Test
(
Settings
Support
Self Diagnosis
Start
Picture Test
).
If the test results indicate that the problem is not caused by the TV, do the following:
●
Confirm that the video input connectors are connected to the correct external device
video output connectors.
●
Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
●
Select
Settings
Picture
Expert Settings
and adjust the
Backlight
,
Contrast
,
Brightness
,
Sharpness
,
Colour
, or
Tint (G/R)
settings.
Ghosting, Blurring, or
Juddering
If you notice ghosting or blurring on the screen, use the
Auto Motion Plus Settings
function
(
Settings
Picture
Expert Settings
Auto Motion Plus Settings
) to resolve
the issue.
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy
efficiency functions. See if
Sleep Timer
(
Settings
General
System Manager
Time
Sleep Timer
) has been enabled. The
Sleep Timer
automatically turns the TV off
after a specified period of time. If the Sleep Timer has not been enabled, see if
Auto Power
Off
(
Settings
General
Eco Solution
Auto Power Off
) has been enabled
and disable it.
Problems Powering On
If you are having problems powering on your Samsung television, there are a number of
things to check before calling the service department. Confirm that the TV's power cord is
connected correctly at both ends and that the remote control is operating normally. Make
sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or
satellite box, confirm that it is plugged in and turned on.
