Samsung UA65KS9500R E-Manual Download Page 79

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings

Support

Remote Management

Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your
TV. Set it to

. You will need to read and agree to the service agreement before using this feature.

This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.

●

Diagnose

your TV

●

Adjust the TV settings

for you

●

Perform a factory reset

your TV

●

Install recommended

firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management, and then read and agree to the service agreements. When the PIN
screen appears, provide the PIN number to the agent.

The agent accesses your TV.

Troubleshooting

You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Centre.

Summary of Contents for UA65KS9500R

Page 1: ...or purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register Model_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial No _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 2: ...ng with an HDMI ARC cable 13 Connecting with a digital audio optical cable 14 Connecting through wireless network 14 Connecting Bluetooth Devices Connecting a Computer 15 Connecting through the HDMI port Screen sharing 15 Connecting through the Smart View app Content sharing Connecting a Mobile Device 16 Using Smart View Screen Mirroring or contents sharing 16 Connecting mobile devices without a w...

Page 3: ... video music 38 Playing media content 38 Functions on the media content list screen Using Voice Interaction 40 Setting up Voice Interaction 40 Running Voice Interaction TVViewing Recording Programmes 41 Recording programmes 41 Managing the schedule recording list 42 Viewing recorded programmes Setting Up a Schedule Viewing 42 Setting up a schedule viewing for a channel 43 Editing a schedule viewin...

Page 4: ... the current time 60 Using the timers Using the Screen Burn Protection and Energy Saving Functions 62 Preventing screen burn 62 Reducing the energy consumption of the TV Using Anynet HDMI CEC 63 Connecting an external device through Anynet and using their menus Updating the TV s Software 64 Updating the TV s software to the latest version 64 Updating through the Internet 64 Updating through the US...

Page 5: ...olor is set to On Read Before Using Voice Interaction 90 Precautions forVoice Interaction 90 Requirements for using Voice Interaction Read Before Using Apps Read Before Using the Web Browser Read Before Playing Photo Video or Music Files 94 Limitations on use of Photo Video and Music files 95 Supported external subtitles 95 Supported internal subtitles 96 Supported image formats and resolutions 96...

Page 6: ...ote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the buttons labelled and in the following figure simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differwith the model For more information refer to About the Samsung Smart Remote Voice Interaction version Availability depends on the...

Page 7: ...d features Settings When the focus is moved a quick settings appears on the top of the menu You can quickly set frequently used functions Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV Search You can search data for channels programs movie titles and apps from Smart Hub The image may differwith the m...

Page 8: ... voice against yourvoice commands This function is not available on certain models in specific geographical areas Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender You can select the desired voice s gender for response voice messages This function is not available on certain models in specific geographical areas Running Voice Interaction Say a comm...

Page 9: ...rranging or deleting channels Live TV Channel List All Channels Edit Change Number or Delete You can rearrange the order of channels or delete channels To change the order of a channel select it and then select Change Number To delete a channel select it and then select Delete This function is not available on certain models in specific geographical areas ...

Page 10: ...nect the aerial cable to your TV ANT IN AIR CABLE Connecting to the Internet Can get access to the Internet through your TV Connecting Internet network Settings Network Open Network Settings Try Now Connect to an available network ...

Page 11: ...P type cable for the connection Shielded Twist Pair The TV will not be able to connect to the Internet if the network speed is below10 Mbps Establishing a wireless Internet connection Settings Network Open Network Settings Wireless Make sure that you have the wireless router s SSID name and password settings before attempting to connect ...

Page 12: ...PS in the network setup screen and then press the WPS or PBC button on the wireless router The TV is automatically connected to the Internet Checking the internet connection status Settings Network Network Status Try Now View the current network and Internet status Changing the name of the TV on a network Settings Network Device Name Try Now You can change the name of the TV on the network Select ...

Page 13: ...interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable Channel Bound Apps is not available when you set up mobile network If you have any problems using online services please contact your Internet service provider The mobile service providers and their devices that support th...

Page 14: ...ng it off and on again IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router and reset the router Unable to connect to the network 1 Check all IP Settings 2 After checking the DHCP server status must be active on the router remove the LAN cable and connect it again Connected to a local network but not to the Intern...

Page 15: ...er the correct password if required IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router Then unplug the router and plug it back in 3 Enter the correct password if required Unable to connect to the network 1 Check all IP Settings 2 Enter the correct password if required Connected to a local network but not to the ...

Page 16: ... IN AV IN Connect the component cable to the component input connections of the TV and the component output connectors of the device using component and AV adapters as shown in the image below Make sure to connect the same colour connectors together blue to blue yellow to yellow COMPONENT IN AV IN COMPONENT IN AV IN To use component equipment connect both a component cable blue and an AV cable yel...

Page 17: ...ter referencing the following figure and then connect the adapters between the COMPONENT AV IN port on your TV and the OUT port on an external device When connecting the cables be sure to match the colours between the cables and ports COMPONENT IN AV IN COMPONENT IN AV IN If you want to use AV composite equipment remove the component adapter ...

Page 18: ...ut and Output Connections Make proper audio connection between your TV and an external device Connecting with an HDMI ARC cable HDMI IN ARC Connecting with a digital audio optical cable DIGITAL AUDIO OUT OPTICAL ...

Page 19: ...same network For more information refer to Wireless Speaker Manager Settings Sound Expert Settings Wireless Speaker Manager Connecting Bluetooth Devices You can connect the TV or audio devices via Bluetooth communication For more information refer to Connection Guide Source Connection Guide This function is not available on certain models in specific geographical areas ...

Page 20: ...DVI HDMI IN DVI When you connect the PC set the port to PC For more information about the port settings refer to Editing external devices Connecting through the Smart View app Content sharing When the TV is connected through the Smart View programme on your PC you can easily play content for photos videos and audios through the TV For more information refer to Connection Guide Source Connection Gu...

Page 21: ...st Then the TV is connected to the mobile device If the TV system is not searched from your mobile device turn the TV and the mobile device off and then on and try again If there are multiple TVs you can easily select any of different TV names in Settings Network Device Name Connecting mobile devices without a wireless router Wi Fi Direct Settings Network Expert Settings Wi Fi Direct To use Wi Fi ...

Page 22: ...pop up message appears for easy switch to the media content list on the device Editing external devices You can change the port name for a connected external device or add it to Home Screen 1 Move the focus to a connected external device 2 Press the up directional button Then the following functions can be used Note that available functions may differwith the port type Edit Can change the port nam...

Page 23: ...rnet Use an HDMI cable with a thickness of 17 mm or less Using a non certified HDMI cable may result in a blank screen or a connection error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a LAN Local Area Network built with coaxial cables standardised by the IEEE Try a cable shorter than...

Page 24: ...nt with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration quality or functionality for example if the network has an NAS Network Attached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as AllShare Cast or Smart...

Page 25: ... Remote Voice Interaction version This function may not be supported depending on the model or geographical region This function is available for the remote control with a microphone Directional pad up down left right Select ...

Page 26: ...ng content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play Pause When pressed the playback controls appear Using these controls you can control the media content that is ...

Page 27: ...About the Samsung Smart Remote This function may differwith the model or geographical region Directional pad up down left right Select ...

Page 28: ...s menu Select Selects or runs a focused item When pressed while you are watching content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play Pause When pressed the playback c...

Page 29: ...s togetherwith Samsung Smart Remote Source Universal Remote Setup You can control external devices connected to the TV by using the remote control For this purpose register external devices by following the instructions on the screen Availability depends on the specific model You can also use the Anynet HDMI CEC function to operate external Samsung devices with your TV s remote control without any...

Page 30: ...ical areas If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again Using the keyboard Keyboard Remote Control Functions Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Colour buttons F5 key Launches the ...

Page 31: ...Keyboard Use the QWERTY keyboard to enter text on your TV The image may differwith the model and geographical area Using additional functions Select on the QWERTY keyboard screen The following options are available Recommend text Reset recommended text data Predict Next Character when using direction buttons Language This function is not available on certain models in specific geographical areas ...

Page 32: ...ave an account with the service provider or a Samsung account For more information refer to Using a Samsung account To use this feature the TV must be connected to the Internet Some Smart Hub features may not be available depending on the service provider language or region Smart Hub service outages can be caused by disruptions in your Internet service You can view the entire text of the Terms Pol...

Page 33: ... output Sound Mode You can select a sound mode to optimise your listening experience PIP While using a connected external device you can watch a TV broadcast in a small picture in picture PIP window This function is not available on certain models in specific geographical areas Network You can view the current network and Internet status Sleep Timer You can automatically shut off the TV after a pr...

Page 34: ...n Smart Hub When you set Autorun Smart Hub to On you can display Home Screen automatically Launching the last used app automatically Settings System Expert Settings Autorun Last App If Autorun Last App is set to On the last used app is automatically run when you turn on the TV Testing Smart Hub connections Settings Support Self Diagnosis Start Smart Hub Connection Test This function is not availab...

Page 35: ...t samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Creating a Samsung account from the create account screen Settings System Samsung Account Create Account You can create the Samsung account by following the on screen instructions If you want to review the Terms and Conditions select View Details If you want your account to be protected select Pro...

Page 36: ...nformation you must be logged in to your Samsung account Managing payment information saved on the TV Settings System Samsung Account Payment Info To managing the payment information you must be logged in to your Samsung account Deleting a Samsung account from the TV Settings System Samsung Account Remove Account To remove the account information you must be logged in to your Samsung account ...

Page 37: ... the model and geographical area You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet When Smart Hub is launched for the first time the default apps are automatically installed The default apps may differwith the geographical area ...

Page 38: ... is insufficient you can install an app on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on the USB device on a PC or another TV Launching an app You can run the selected app on My Apps screen The icons below appear in the selec...

Page 39: ... the app to the desired direction 4 Press the Select button 5 Select Done Then the movement is finished This function is not available on certain models in specific geographical areas Removing an app 1 Select My Apps Options Delete 2 Select an app to delete 3 Select Delete Then the selected app is deleted Ensure that the related app data is also removed when you remove an app Updating apps 1 Selec...

Page 40: ...ting purchased apps You can set the star score by using the left or right directional button on the detailed information screen Using other app features and functions Settings Broadcasting Expert Settings Channel Bound Apps Through an app that handles broadcasting channels you can receive programme information and use corresponding services This function is only available when an app supporting Ch...

Page 41: ... download a copy of the e Manual from Samsung s website Words in blue e g Picture Mode indicate a menu item Using the buttons in the e Manual Search Index Availability depends on the area or language Recent pages Try Now Allows you to access the corresponding menu item and try out the feature right away Link Allows you to access the corresponding reference page Some menu screens cannot be accessed...

Page 42: ...ce smartphone camera PC etc Source Samsung USB Samsung USB FilterBy All SortBy Title Options The image may differwith the model and geographical area You can play media content saved on storage devices such as USB devices mobile devices and cameras on the TV Try Now You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Befo...

Page 43: ...icted The content may not be played smoothly due to the network communication problems In this case use a USB device When a USB device is connected to the USB port a pop up message appears for easy switch to the media content list on the device Functions on the media content list screen You can use the following functions on the media content list screen of a storage device Filter By Filters the m...

Page 44: ... depending on the model or geographical region This function is available for the remote control with a microphone The image may differwith the model and geographical area When you run Voice Interaction the Voice Interaction User Guide appears at the screen This Guide is different for each language supported by Voice Interaction ...

Page 45: ...pecific geographical areas Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender You can select the desired voice s gender for response voice messages This function is not available on certain models in specific geographical areas Running Voice Interaction Say a command while the button is pressed and release the button Then the voice command is identi...

Page 46: ...old the Select button in the programme info window and then select Record you can record the programme Use the left or right directional button to select a broadcast scheduled programme Then press and hold the Select button By selecting Timeshift you can Schedule Recording the programme Using schedule recording to record on a specified date and time Live TV Schedule Manager or Recordings Scheduled...

Page 47: ...g Configure the TV to show a specific channel or programme at a specific time and date The appears next to programmes that have been configured for a Schedule Viewing To set up a Schedule Viewing you must first set the TV s clock Settings System Time Clock Set Setting up a schedule viewing for a channel Using the schedule viewing options on the programme info window Press the Select button while w...

Page 48: ...this function disables the Broadcasting function Try Now To use Timeshift the USB device must have been connected for recording Read all precautions before using the Timeshift function For more information refer to Before Using the Recording and Timeshift Functions This function is not available on certain models in specific geographical areas Press the Select button while watching TV Then the Pro...

Page 49: ...onal button on Channel List screen you can use the following functions This option is only available on certain models in specific geographical areas The available options may differwith the broadcast signal All Channels Displays the channels that have been automatically searched Favourites Displays favourites list 1 to 5 Category Sorts the list so that it includes channels of a selected genre onl...

Page 50: ...d channels are displayed in grey in the All Channels list To display the Edit Channel list select Live TV Channel List All Channels Edit Then to add back a removed channel select it and then select Restore To add back all removed channels select Select All Restore Editing registered channels You can access the following options by selecting All Channels Edit Rename channels Editing channels number...

Page 51: ...favourites list 6 Select Then the selected channel is registered in the favourites list After moving a focus to an one channel press and hold the Select button Add to Favourites screen appears You can also register channels as favourites on Add to Favourites screen Viewing and selecting channels on favourites lists only Live TV Channel List 1 Press the right directional button on your remote contr...

Page 52: ...eas Rearranging a favourites list Select the channels and then select Change order The Change order highlight appears Press the up down directional buttons to indicate the new location for the channels Press the Select button to set the channels into their new location This function is not available on certain models in specific geographical areas Renaming a favourites list Select favourite list y...

Page 53: ...phical area Extracting highlights automatically Settings Picture Special Viewing Mode Sports Mode Auto Highlights However Auto Highlights is not available with these TV operations Switching the input signal When you are viewing the content saved on a USB storage device When the Smart View function is running While watching an analogue programme This function is not available on certain models in s...

Page 54: ...Set audio options for stereo or bilingual broadcasts For more information refer to Supported broadcasting audio options This function is not available on certain models in specific geographical areas Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Setting the Area Settings Broadcasting Expert Settings Area You can select your country so that the TV can corr...

Page 55: ...nel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV Channel mode P programme mode When tuning is complete the broadcasting stations in your area have been assigned to position numbers from P0 to P99 You can select a channel by entering the position number in this mode C a...

Page 56: ... Imports channel list from a USB storage Export to USB Exports channel list saved in the TV to a USB storage This function is available when USB is connected This function is not available on certain models in specific geographical areas Setting satellite system Settings Broadcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel sca...

Page 57: ...ard Is the default mode suitable for general viewing environments Natural Reduces eye strain for comfortable viewing experience Movie Is suitable forwatching TV or movies in a dark place Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions Backlight Brightness Contrast Sharpness Colour Tint G R A...

Page 58: ...s for UHD Input Signals For the SUHD models each HDMI connection can be individually optimised for HDMI UHD Color For the UHD models make sure to connect to the HDMI IN 1 port of the TV When you connect the TV to the external device that supports only UHD 24 or 30 Hz frequency or any FHD frequency the HDMI UHD Color function may not be available In this case set HDMI UHD Color to Off HDMI Black Le...

Page 59: ...P function is only available under the following conditions 1 The main screen s source is a Component or HDMI connection 2 The input resolution is less than FHD Full HD Viewing a HDR mode Settings Picture Expert Settings HDR Mode Automatically provide an optimal HDR effect based on the video source The HDR High Dynamic Range technology implements video image that is very similar to the image shown...

Page 60: ...ability of this function depends on the Picture Size Adjusting the picture size and or position Settings Picture Picture Size Zoom Position The availability of this function depends on the Picture Size Using the Indian Cinema Mode Settings Picture Special Viewing Mode Indian Cinema Mode When you set Indian Cinema Mode to On the TV provides an optimal picture and sound for popular content You can a...

Page 61: ...nction is not available when you are listening to audio through external speakers Whether Soccer Mode or Sports Mode is displayed depends on the area Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalise the sound quality by adjusting the following settings Balance Equaliser Sound Mirroring This function is dependent on the specific model Wireless Speaker M...

Page 62: ...Standard audio signals are sampled at 48 kHz while HD audio signals are sampled at 96 kHz Some S PDIF receivers may not be compatible with HD audio format The HD audio signals available on the TV are not available on external audio players connected via HDMI Bluetooth orWi Fi networks If you want to use the volume control of a connected source device to control the sound deactivate Auto Volume Whe...

Page 63: ...tooth audio device place the device closer to the TV and then select Refresh When you turn on a paired Bluetooth audio device the TV detects it automatically and then displays a pop up window Use this pop up window to activate deactivate the Bluetooth audio device The sound quality may be affected by the condition of yourwireless network To connect a Samsung audio device that supports TV SoundConn...

Page 64: ...tiroom Link Settings You can hear the TV sound after configuration of the surround effect through Multiroom speaker This function is not available on certain models in specific geographical areas The Multiroom Link function is only available when at least one Samsung Multiroom Link compatible speaker is connected to the TV The Multiroom Link function is deactivated when you activate Smart View Scr...

Page 65: ...your remote control This function is not available on certain models in specific geographical areas The clock must be reset every time the power is disconnected Using the timers Using the sleep timer Settings System Time Sleep Timer You can use this function to automatically shut off the TV after a pre configured period of time You can set the timer for 30 minute increments for up to 3 hours ...

Page 66: ...f the selected USB device does not contain media contents or a folder has not been specified No slideshow starts if there is only one image file on the USB device Folders with long names cannot be selected Make sure to use different folder names for multiple USB devices Use a USB memory stick or multi card reader On Timer may not work with certain battery powered USB devices MP3 players or PMPs be...

Page 67: ...y Now You can adjust the brightness level of the TV and prevent overheating to reduce overall power consumption Eco Sensor Try Now Automatically adjusts the brightness level of the TV according to the ambient light level to reduce power consumption If the Eco Sensor has adjusted the screen s brightness level you can select Min Backlight to manually adjust the minimum screen brightness Energy Savin...

Page 68: ...rt HDMI CEC For more information refer to Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC Anynet devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC The TV remote control may not work under certain circumstances If this o...

Page 69: ...ating through the USB device Settings Support Software Update Update now After downloading the update file from the website and storing it on a USB device connect the USB device to the TV for update Save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Th...

Page 70: ...malicious code is found the results of the scan will appear on the screen This result window displays all malicious code found You can quarantine isolate the code that prevents it from executing 1 Select all the malicious code to quarantine 2 Select Isolate These options relocate the selected malicious code to the Isolated List The Isolated List displays all quarantined malicious codes Scanning vi...

Page 71: ...to On With Voice Guide on the TV provides voice guides for channel change volume adjust information on current and upcoming programmes schedule viewing other TV functions and various content on Web Browser in Search The Voice Guide is provided in the language that is specified on the Language screen However some languages are not supported by Voice Guide even though they are listed in the Language...

Page 72: ...settings White text on black background high contrast Settings System Accessibility High Contrast Try Now You can change major service screens to white text on a black background or change the transparent TV menus to opaque so that text can be more easily read To activate this function set High Contrast to On Enlarging font forthe visually impaired Settings System Accessibility Enlarge Try Now You...

Page 73: ... available on certain models in specific geographical areas Listening to the TV through Bluetooth devices forthe hearing impaired Settings System Accessibility Multi output Audio Try Now You can turn on both of the TV speaker and Bluetooth devices at the same time When this function is active you can set the volume of the Bluetooth devices to be louder than that of the TV speaker When you connect ...

Page 74: ...ress the following buttons on the remote control to reset the PIN to 0000 VOL Volume Up Volume Down Volume Up On the standard remote control Volume Up RETURN Volume Down RETURN Volume Up RETURN Checking Notifications Settings System Expert Settings View Notifications You can view the list of event messages generated by the TV View Notifications appear on the screen when events such as an update re...

Page 75: ...reas The colour of the TV s light may differ by the model Registering the TV as a DivX certified device watching for pay DivX movies Settings System Expert Settings DivX Video On Demand Digital Rights Management DRM functions as a technical security mechanism to protect the content provider s copyright You can watch recorded movies or free DivX movies without registration Visit the DivX website ht...

Page 76: ... Reset For more information on Setup refer to the user manual that came with the TV Enabling game mode Settings Picture Special Viewing Mode Game Mode Try Now The game mode is not available for normal TV viewing The screen may shake somewhat When the Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically To use a different external device first disconnect the game cons...

Page 77: ...play at the current page in the case that there are several secondary pages that follow automatically To undo press it again Colour buttons red green yellow blue If the FASTEXT system is used by the broadcasting company the different topics on a Teletext page are colour coded and can be selected by coloured buttons Press the colour corresponding to the topic of your choice A new colour coded page ...

Page 78: ...Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text F Status information FASTEXT information ...

Page 79: ...oes Remote Service Do Samsung Remote Support service offers you one on one support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset your TV Install recommended firmware updates How does Remote Support Work Having a Samsung Tech remotely service your TV is easy 1 Call the Samsung Contact Centre and ask for remote support 2 Open the me...

Page 80: ...an request a service when you encounter a problem with the TV Select the item matching the problem that you encountered and then select Request Now or Schedule Appointment Send Your service request will be registered You should agree to the terms and conditions for the service request Diagnosing the TV operation You can see the output status forvideo and audio data In addition you can configure th...

Page 81: ...our If the colour on your Samsung television screen is not correct or the black and white colours are off run Start Picture Test Settings Support Self Diagnosis Start Picture Test If the test results indicate that the problem is not caused by the TV do the following Confirm that the video input connectors are connected to the correct external device video output connectors Check the other connecti...

Page 82: ...he remote control is operating normally Make sure that the aerial cable or cable TV cable is firmly connected If you have a cable or satellite box confirm that it is plugged in and turned on Unable to find a Channel If your TV is not connected to a cable or satellite box run Auto Tuning Settings Broadcasting Auto Tuning The TV image does not look as good as it did in the store If you have an analo...

Page 83: ...enu and then adjust the Picture Mode Brightness Sharpness and Colour settings See if Energy Saving Mode Settings System Eco Solution Energy Saving Mode has been enabled Try resetting the picture Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Change the cable or satellite box resolution The picture is black and wh...

Page 84: ...nd Select Speaker to TV Speaker If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to the computer sound connect the external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plug...

Page 85: ...ure is distorted The compression of the video content may cause picture distortions This is especially true with fast moving pictures from sports programmes and action movies A weak signal can cause picture distortions This is not a problem with the TV The picture quality is low Select high definition HD channels or programmes My ComputerWon t Connect When the TV has difficulties connecting to a P...

Page 86: ... 802 11g wireless G operates at a frequency of 2 4 GHz This frequency is widely used by many cordless phones microwave ovens baby monitors garage doors and otherwireless devices Reduce interference by not using or turning off wireless devices that use the 2 4 GHz frequency Instead use devices that communicate via the 5 0 GHz frequency The software update over the Internet has failed Check the netw...

Page 87: ...ings Anynet HDMI CEC to Off The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a viewing mode Use the remote control after the TV has completed the Anynet configuration or has switched to a viewing mode The Anynet device won t play You cannot use the play function when S...

Page 88: ...is may help resolve the problem The problem Try this Some files can t be played This problem may occurwith high bitrate files Most files can be played back but you might experience problems with high bitrate files I Want to Reset the TV Initialise the settings to factory defaults Reset Path Description Reset Settings Settings Support Self Diagnosis Reset Reset Picture Sound Broadcasting and all ot...

Page 89: ... ratios different from your TV Adjust the picture size options on your external device or set the TV to full screen The Mode Not Supported message appears The output resolution of the attached device is not supported by the TV Check the TV s supported resolutions and adjust the external device s output resolution accordingly The Subtitles item in the TV menu is greyed out When an external device i...

Page 90: ...e TV s bezel This is part of the product s design and is not a defect The PIP is not available PIP is available only when an external device is connected with an HDMI or Component cable Note that the function is unavailable when the Smart Hub is active or the Sports Mode is On A POP TV s internal banner ad appears on the screen Change the Usage Mode Settings System Expert Settings Usage Mode to Ho...

Page 91: ...ock You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries Recordings are DRM protected and therefore cannot be played back on a computer or on a different TV In addition these files cannot be played back on your TV if its video circuit has been replaced A USB hard drive with a speed of 5 400rpm or above is recommended However RAID type USB hard drives are not support...

Page 92: ...ecording is in progress the screen will go blank until the change is made In this case recording will resume but will not be available When using the Record or Schedule Recording function the actual recording may start a second or two later than the specified time If the Schedule Recording function is operating while a recording is being made on an HDMI CEC external device the priority is given to...

Page 93: ...es The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function requires at least 1 5GB of free space available on the USB storage device Supported broadcasting audio options Audio Type Dual Sound Default Mono Mono Automatic c...

Page 94: ...ut signals while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P 60P 4 4 4 and 4 2 2 input signals If HDMI UHD Color is set to Off Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If HDMI UHD Color is set to On Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 60...

Page 95: ... differs with the language chosen voice volume and ambient noise levels in the surrounding area Voice Text Input requires that you agree to any third party app s voice privacy policy You must agree to the following privacy notices before using Interactive Voice Interaction Voice Interaction Privacy Notice Nuance Privacy Notice Requirements for using Voice Interaction The Voice Interaction rate dif...

Page 96: ...on Application services may be provided in English only and available content may differwith the area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ...

Page 97: ...ted With websites that have scrollable windows scrolling a window can result in corrupted characters ActiveX is not supported Certain options are not accessible in Link Browsing mode Switch to Pointer Browsing to activate those options Only a limited number of fonts are supported Certain symbols and characters may not be displayed properly The response to remote commands and the resulting on scree...

Page 98: ... commence after PIP is disabled In this case you will have to reload the page Embedded videos in a web page cannot be played at the same time while the PIP picture in picture function is operating If the Clock Set Settings System Time Clock Set has not been set the browsing history will not be saved The browsing history is saved from latest to oldest with the oldest entries being overwritten first...

Page 99: ...rt We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect the USB 5V 1A port The TV supports the FAT exFAT and NTFS file systems Af...

Page 100: ...D sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass Powerdivx psb SMPTE TT Text xml Supported internal subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT Text MP4 SMPTE TT PNG MP4 ...

Page 101: ...Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA Supports up to 10 Pro 5 1 channels WMA lossless audio is not supported Supports up to the M2 profile wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF AIFF ...

Page 102: ... 3 11 4 5 6 3gp vro ASF MP4 MPEG4 SP ASP 60 Dolby Digital LPCM mpg mpeg ts 3GP MOV FLV Window Media Video V9 VC1 ADPCM IMA MS AAC HE AAC tp trp VRO VOB MPEG2 1920 x 1080 20 WMA Dolby Digital Plus mov flv PS TS MPEG1 MPEG MP3 DTS Core LBR vob svi SVAF Microsoft MPEG 4 v1 v2 v3 G 711 A Law μ Law m2ts mts Window Media Video V7 WMV1 V8 WMV2 30 divx H 263 Sorrenson VP6 webm WebM VP8 1920 x 1080 60 20 V...

Page 103: ...othly because of data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 1 does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 HEVC FHD is supported up to Level 4 1 and HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported All video ...

Page 104: ...t supported QCELP and AMR NB WB are not supported Vorbis is supported for up to 5 1 channels Dolby Digital Plus is supported for up to 5 1 channels The DTS LBR codec is only available for MKV MP4 TS containers The supported sample rates are 8 11 025 12 16 22 05 24 32 44 1 and 48 KHz and differwith the codec ...

Page 105: ...ource unless you change it Input signal Picture size Component 16 9 Standard Custom 4 3 HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p 16 9 Standard Custom HDMI 4096 x 2160p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x...

Page 106: ... ac communication protocols Samsung recommends using IEEE 802 11n Video files stored on a device connected to the TV via Home Network may not play back smoothly IEEE 802 11 ac communication protocol is not available on certain models To use wireless Internet the TV must be connected to a wireless router or modem If the wireless router supports DHCP the TV can use a DHCP or static IP address to con...

Page 107: ...ification specifications Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802 11n mode If the wireless router supports WPS Wi Fi Protected Setup you can connect the TV to your network using PBC Push Button Configuration or a PIN Personal Identification Number WPS automatically configures the SSID and WPA key settings The TV cannot connect to non certified wirel...

Page 108: ...resolution not included in the tables can result in a blank screen or just the power indicator turning on Refer to the user manual of your graphics card for compatible resolutions IBM Resolution Dots x lines Display format Horizontal Frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical 720 x 400 70 Hz 31 469 70 087 28 322 MAC Resolution Dots x lines Display format H...

Page 109: ...600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1366 x 768 60 Hz 47 712 59 790 85 500 1440 x 900 60 Hz 55 93...

Page 110: ... 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 3840 x 2160 24 Hz 54 000 24 000 297 000 3840 x 2160 25 Hz 56 250 25 000 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 21...

Page 111: ...ay disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interference from same frequency ban...

Page 112: ...low Rewind or Slow Forward Allows you to play the video slowly 1 8 1 4 1 2 backward or forward by selecting the or button To increase the rewind or forward speed in slow mode up to 3 times select the button repeateldy To return to normal speed select the button or press the button Previous Next Views the previous or the next the multimedia content Rewind Fast Forward Rewinds or fast forwards the m...

Page 113: ...hoto file To pause the background music select Background Music on playback screen Information Displays detailed information about the current multimedia content Subtitles Controls the subtitles of the video Subtitles Turns the subtitles on or off Language Sets the subtitle language Sync Adjusts the synchronisation when the video and the subtitles are not synchronised Reset Sync Resets the subtitl...

Page 114: ...g a programme You can set the TV to automatically save highlights without user intervention Select Settings Picture Special Viewing Mode Sports Mode and then set Auto Highlights to On For more information about Auto Highlights refer to Extracting highlights automatically Highlights Player Displays the Highlights Player screen and plays the highlights saved in the recorded file automatically or man...

Page 115: ...imeshift You can pause and rewind live TV Stop Recording Stop Timeshift Go to Live TV Using the buttons on the remote control while recording a programme Pause Play You can use the following functions when the video is paused With the video paused the TV does not play audio Slow Motion Plays the video in half speed by pressing the button in pause mode Rewind Fast Forward This function is not avail...

Page 116: ...ctured under license from DTS Inc DTS the Symbol DTS in combination with the Symbol DTS Premium Sound 5 1 DTS Digital Surround DTS Express and DTS Neo2 5 are registered trademarks or trademarks of DTS Inc in the United States and or other countries ⓒ DTS Inc All Rights Reserved Manufactured under license from Dolby Laboratories Dolby Dolby Audio and the double D symbol are trademarks of Dolby Labo...

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