Samsung UA65BU8000KXXA E-Manual Download

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Channel and Broadcast Issues

201 "Weak or No Signal" displayed in TV mode or cannot find

channel.

201 The TV is not receiving all channels.

201 The subtitles are not provided on a digital channel.

201 Broadcasting is deactivated.

External Device Connectivity Issues

202 The "Mode Not Supported" message appears.

202 The video is OK but there is no audio.

202 I want to connect to a PC and mobile device via screen

mirroring.

203 No screen appears when connecting the TV to an external

device.

203 I want to connect to a Bluetooth speaker.

203 The PC screen does not appear or it flickers.

Network Issues

204 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

204 Wired network connection failed.

204 Connected to a local network, but not to the Internet.

(HDMI-CEC) Issues

205 What is ?

205 does not work. The connected device is not

displayed.

205 I want to start . I also want the connected devices to

turn on when the TV is turned on.

206 I want to exit . It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.

206 The message "Connecting to device..." or

"Disconnecting from device" appears on the screen.

206 The device won't play.

Remote Control Issues

207 The remote control does not work.

207 External devices cannot be operated with the TV remote

control.

Recording Issues

208 The Timeshift or recording function cannot be used.

208 Cannot record videos received from an external device or

Samsung TV Plus.

208 The "Format Device" message appears when the Timeshift

or recording function is used.

208 The recorded files on the TV are not played back on a PC.

Apps

209 I launched an app, but it's in a different language. How can I

change the language?

209 The app does not work properly. Its image quality is poor.

209 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

210 Some files are interrupted during playback.

210 Some files can't be played.

Voice Assistant Issues

211 The voice commands do not work well.

211 Bixby/Alexa answers although I did not call it.

211 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

212 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.

212 During voice recognition, the heavy load message appears

and the function does not work.

212 I want to see weather information of the desired area.

Other issues

213 The TV is hot.

213 The TV smells like plastic.

213 The settings are lost after 5 minutes or every time the TV is

turned off.

213 The TV is tilted to the side.

213 The stand is wobbly or crooked.

213 A POP (TV’s internal banner ad) appears on the screen.

214 The TV is making a popping noise.

214 The TV is making a humming noise.

214 The TV narrates the screen events in voice-over.

Diagnosing TV operational issues

Summary of Contents for UA65BU8000KXXA

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...Smart Hub 48 Using Ambient Mode 53 Using Art Mode 59 About the Media Home Screen 62 About the Menu Home Screen 66 Using a Samsung account 68 Using PC on TV 74 Using the Apps Service 78 Using the e Manual 80 Using the Internet 81 Using SmartThings 85 Playing pictures video music 92 Using Multi View 94 Using Bixby 99 Using the Game Bar TV Viewing 104 Using the Guide 107 Recording Programmes 110 Sett...

Page 3: ...lly turns off by itself 194 TV The Frame TV cannot be turned off 194 Unable to power on 195 The TV remains on or does not turn on automatically 195 Unable to find a Channel 196 The TV image does not look as good as it did in the store 196 Displayed video looks blurry 196 The picture is distorted 197 There is a dotted line on the edge of the screen 197 The picture won t display in full screen 197 T...

Page 4: ... 207 External devices cannot be operated with the TV remote control Recording Issues 208 The Timeshift or recording function cannot be used 208 Cannot record videos received from an external device or Samsung TV Plus 208 The Format Device message appears when the Timeshift or recording function is used 208 The recorded files on the TV are not played back on a PC Apps 209 I launched an app but it s...

Page 5: ...ugh Remote Management 217 Finding the contact information for service 217 Requesting service FAQ The TV Screen does not Display Properly The TV does not Turn On The Picture is Distorted or No Sound Comes Out of the Sound Bar Network Access is not Available There is No Sound or the Speakers are Making an Odd Sound The Remote Control does not Work Updating the Software ...

Page 6: ...4 Using the Remote control 256 Using the accessibility menu 260 Using the TV with Voice Guide on 262 Using the guide 265 Using Schedule Viewing 266 Using the Channel List 268 Recording 271 Using Smart Hub 273 Launching the e Manual 274 Using Bixby ...

Page 7: ...Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI AV Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung DeX SmartThings Camera Sh...

Page 8: ...he connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theatres to your TV The image on your TV may differ from the ...

Page 9: ...your TV An antenna connection is not necessary if you connect a cable box or satellite box The port on your TV may differ from the following figure depending on the product model and region A connection method may differ depending on the model or geographical area 9 ...

Page 10: ...etwork Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network speed is below 10 Mbps T...

Page 11: ...Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 11 ...

Page 12: ...PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Menu Settings All Settings Connection Network Network Status Try Now Checking the network connection status Menu Settings All Settings Connectio...

Page 13: ...IP Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is installed and configured specifically for a Samsung TV and if your Wi F...

Page 14: ...ithout using a wireless router To maximise the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Changing the name of the TV Menu Settings All Settings Connection Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name 14...

Page 15: ... information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if y...

Page 16: ... Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music The displayed TV screen may differ depending on the model This function enables Screen Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away...

Page 17: ...interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to connect a large mobile dongle to a USB port When using the optical cable or 3G dongle interference may occur due to the large size of the dongle Channel Bound Apps is not available when you set up mobile network If you ...

Page 18: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 18 ...

Page 19: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 20: ...ata Backup folder on the TV to a Samsung mobile device How to Use ADB Auto Data Backup 1 ADB Auto Data Backup Registration First register the TV using the USB Backup app and then select a USB storage device or an external hard disk drive connected to the TV The ADB Auto Data Backup folder is automatically created on the selected storage device Then select folders from your mobile device s gallery ...

Page 21: ... device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an externa...

Page 22: ...d depending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote 2 Edit You can rename the input ports and change the device icons 3 Information You can view detailed information about an external device 4 Add to Home You can add the port of an external device to the Home Screen for quick switching 22 ...

Page 23: ... not be supported depending on the model or geographical area PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using PC on TV Connection Guide Displays device connection instructions For more information refer to Connection Guide Universal Remote Lets you register external devices to your Samsung remote control and control them using the ...

Page 24: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports i...

Page 25: ... Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 chann...

Page 26: ...Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration qual...

Page 27: ...rol TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame 43 inch or larger models The Serif Learn about the buttons on the Samsung Smart Remote 27 ...

Page 28: ...enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directly enter the Multi View function Th...

Page 29: ...nel Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Sma...

Page 30: ...About the Samsung Smart Remote The Frame 32LS03B model BU8 Series Learn about the buttons on the Samsung Smart Remote 30 ...

Page 31: ...g up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down l...

Page 32: ...lable apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use t...

Page 33: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote 33 ...

Page 34: ... up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use th...

Page 35: ...nel Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Sma...

Page 36: ... to operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more 36 ...

Page 37: ...onnected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorises both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the e...

Page 38: ...DMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote contro...

Page 39: ... function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Menu Connected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection External Device Manager Input Device Manager Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then...

Page 40: ...ey Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending o...

Page 41: ...ettings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 42: ...ting Buttons Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text with your voice may not be supported for some functions...

Page 43: ...us apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your network service 4...

Page 44: ...al information Without giving consent you will not be able to use the additional features and services You can view the entire text of the Menu Settings All Settings General Privacy Terms Privacy Try Now In order to rescind your consent to mandatory terms and conditions related to Smart Hub launch Reset Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now 2 Search Sea...

Page 45: ...TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode 4 Media View a variety of TV programmes Install various apps offered by Smart Hub such as video music sports and game apps and use the apps from the TV For more information refer to About...

Page 46: ...ing on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Options Autorun Multi View Mirroring If you screen mirror your mobile device the Multi View automatically displays the device screen Navigate to this option to enable or disable the feature This function may not be supported depending ...

Page 47: ...ating Accessory sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 You can set the PIN in Menu Settings All Settings Gener...

Page 48: ... functions 2 Function and content preview Select a preferred content and a preferred background and set them as your Ambient Mode While in Ambient Mode press the Select button on the remote control to view the content details You can use the SmartThings app on a Mobile Device to select a desired content and change the settings Indicates content perfectly suited for the time of the day Available co...

Page 49: ...le and settings to suit your preferences Available functions may not be supported depending on the model or content Weather Filter You can add a weather effect to content Time Filter You can select any background time format for content Colour Changes the colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content Shadow Effects Applies a s...

Page 50: ...played content to Favourite Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen To import ...

Page 51: ...Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network conditions A created Background Theme can be set as the background for content To set it as the background for content pres...

Page 52: ...htness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Entering the TV viewing screen from Ambient Mode To access the TV screen...

Page 53: ... the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 54: ... you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select button on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to display in Art mode Press the Up b...

Page 55: ...or button The supported border styles may differ if the image aspect ratio is not 16 9 Screen Settings Customise the Art mode screen settings to suit your preferences Brightness Adjust the screen brightness Press the Select button to save the change Colour Tone Adjust the image colours Press the Select button to save the change Brightness Reset Reset the screen brightness to the default value My P...

Page 56: ...com Purchased Once you purchase artworks from the Art Store you will see them here 4 Art Mode Options Configure options related to the Art mode screen This menu can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time Press the Select but...

Page 57: ...an download the SmartThings app from Google Play Store Samsung Apps or the App Store If the TV is not registered in your SmartThings app press Add Device and register the TV before using the mode The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting an image under Art mode Savin...

Page 58: ... brightness and colour tone may be affected depending on the colour of the floor on which the TV stands In an environment where special light sources other than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness...

Page 59: ...sports and game apps and use the apps from the TV To use APPS make sure the TV is connected to a network For more information refer to Using the Apps Service 2 Moving an item on the Home Screen From the end of the APPS list select Edit List Move the focus to the app to relocate and press the down directional button on the remote control Select Move from the option menu Use the left or right button...

Page 60: ...onal button on the remote control Select Remove from the option menu This removes the app from the Home Screen list APPS Recent On Now 4 Recent Access your last watched TV programme or last used input source 5 On Now Display a list of TV programmes currently being aired This function may not be supported depending on the input signal and settings 60 ...

Page 61: ... subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Media Options This menu can be found at the bottom of the Media home To configure the option settings scroll down to the far bottom This function may not b...

Page 62: ...ccount For more information refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are availabl...

Page 63: ...terns and the environment around your TV This function may not be supported depending on the model or geographical area For more information about the Intelligent Mode refer to Using Intelligent Mode Picture Mode Change the picture mode for the optimal viewing experience Press the Select button to change the Picture Mode Picture Setup Easily configure the screen settings Brightness Contrast Sharpn...

Page 64: ...ection settings for an input device connected to the TV This can be done by selecting the Select button to display the menu that allows you to view the list of connected devices and to set options Subtitle You can watch TV broadcasts with subtitles To activate or deactivate the Subtitle function press the Select button To run Accessibility Shortcuts press the down directional button and then selec...

Page 65: ... format Power and Energy Saving Display the Power and Energy Saving menu Reduce energy consumption by changing your power preferences and other energy saving options These functions may not be supported depending on the model or geographical area 4 Connected Devices Select an external device that is connected to the TV For more information refer to Switching between external devices connected to t...

Page 66: ...ate Account Managing your Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Menu Settings All Settings General Privacy System Ma...

Page 67: ...t at the Samsung account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from ...

Page 68: ...ble in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices PC on TV Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily connec...

Page 69: ...is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via ...

Page 70: ... you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is requi...

Page 71: ...g pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select t...

Page 72: ...ort the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the site in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Web Service Select the Add Web Service icon Use the bookmarking function of the PC on TV browser you can add or delete the web service link to or from PC on TV To add the web...

Page 73: ...eb service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to PC on TV Pass may not work depending on the site policy PC on TV Pass only working on PC on TV To securely access the web service you can use the PC on TV browser s automatic shutd...

Page 74: ...ed The default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to dow...

Page 75: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 76: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 77: ...Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You ca...

Page 78: ...obile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Sele...

Page 79: ...cal support Home Guide Smart Features Media Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 L...

Page 80: ...from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering yo...

Page 81: ... up does not appear You can register a device in Menu Connected Devices SmartThings Add Device If you select a mobile device that is registered in SmartThings on the TV the screen switches to the Music Wall screen Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music This function may not be supported...

Page 82: ...e options may differ depending on the device Place Displays all places connected via the SmartThings app Devices near TV Displays all the detected devices that can be connected and controlled You can run the control options after selecting a desired device Available options may differ depending on the device 2 Add Device Displays the list of devices that can be registered on your TV You can regist...

Page 83: ...droid 7 0 or later iPhone Series iOS 7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com p...

Page 84: ...Turning on SmartThings Hub from the TV Menu Connected Devices SmartThings Settings SmartThings Hub Using SmartThings Hub To use the Zigbee protocol purchase a SmartThings dongle USB type separately Models that support the SmartThings dongle include QLED TV BU8 series The Serif The Sero and The Frame released in 2022 To check the dongle connection navigate to Menu Connected Devices SmartThings Sett...

Page 85: ...port on the back of the TV is for a USB camera and does not support media content playback To play media content use the USB port on the One Connect box You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not respons...

Page 86: ...ice Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 There is a content list browser shown directly If a USB device that contains the content you want to play is already connected to the TV select the USB device in the Menu Connected Devices Sources screen 3 Select a content item to play from the list The selected content is played Listening to your mobile device...

Page 87: ...e Station Launcher 2 After Install add to home Now Tune Station App Icon will show on Home Screen When you select the Tune Station App icon in Home Screen app will be launched in full screen and all Music files will be loaded if USB is attached to TV Launching Tune Station You can launch Tune Station in following ways 1 Select Music files on USB storage device or hard disk drive attached to TV On ...

Page 88: ... select one of the five thumbnails This function may not be supported depending on the file format Stop Stop the contents being played Previous Next Displays the previous or the next multimedia content file If video playback time is 3 seconds or shorter and you press the button the video starts from the beginning Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the r...

Page 89: ...ew When this function is started the rotation starts in a short time When 360 Auto Rotation is focused press the Select button to change to the following modes General Dynamic Natural This function is only available when 360 Mode is selected When 360 Auto Rotation is activated automatic adjustment is followed The adjustment position may differ depending on the image The video s viewing angle is ma...

Page 90: ...s in random order Picture Off Plays music files with the screen off Fit to Screen Fits a photo to the screen Rotate left Rotate right Rotates a photo left or right Zoom Zooms in a photo Background Music Pauses or resumes the background music while the TV displays photos This function is available after enabling the Background Music option 90 ...

Page 91: ...you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the detailed subtitle options such as the language sync size and colour If subtitles are not displayed correctly check the encoding setting Rotate Rotates the video...

Page 92: ... bottom right to add the screen you desire Change app source The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Select content from this app source You can ...

Page 93: ...mart Remote This function can be started or stopped by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote you can enter the Multi View function by pressing its button This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi View Thi...

Page 94: ...ung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking Wh...

Page 95: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 95 ...

Page 96: ... your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Menu Settings All Settings General Privacy Voice Bixby Voice Settings Try Now Language You can change Bixby s ...

Page 97: ... Bixby Alexa but Bixby Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended ...

Page 98: ...lication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in Menu Settings All Settings General Privacy Reset Try Now Servi...

Page 99: ...Lag Game Picture Mode Screen Ratio Minimap Zoom Sound Output Help guide Game Settings The image on your TV may differ from the image above depending on the model and geographical area 1 Input Lag Set the Input Lag status for playing games If you select Fastest the Game Motion Plus mode is turned off When you increase the values for Judder Reduction in Game Motion Plus Settings Game Bar Game Settin...

Page 100: ...e screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 4 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 21 9 2560 x 1080 50 60 Hz 2560 x 10...

Page 101: ...the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the FreeSync feature activate the FreeSync feature from the external device Models that support FreeSync Premium Pro The Frame 55 inch or larger models QLED TV except for Q6 B Series QN75B Series 50Q80B model and QN700B Series Models that support FreeSync Premi...

Page 102: ... the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you ch...

Page 103: ...080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same resolution as t...

Page 104: ...function may not be supported depending on the model geographical area To access information or additional features provided in the Guide from analogue channels you must set Service Provider during the initial configuration stage To view Guide you must first configure Clock Menu Settings All Settings General Privacy System Manager Time Clock Try Now For details on how to use the remote control ref...

Page 105: ...an cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You can make a recording of a current programme Stop You can stop the recording function that is currently running Edit Recording Time You can change the start and end times of scheduled programme recordin...

Page 106: ...ategorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording Programmes For more information about Schedule Viewing refer to Setting Up Schedule Viewing Aerial Type You can change the type of broadcast signals the TV receives This function may not be supported ...

Page 107: ... 1 Select a programme that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the Samsung Smart Remote press the or button 2...

Page 108: ...ll start to play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or cancel a programme recording schedule Specify the Aerial Channel Repeat Date Start Time and End Time settings and then select Save to schedule a recording of a specific programme at a specific time on...

Page 109: ...Guide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the symbol and the explanation about an icon used in the schedule manager The menus may not appear depending on the model or geographical area 109 ...

Page 110: ...ct button and then select Schedule Viewing to schedule viewing of that programme Using the viewing schedule management screen 1 On the Samsung Smart Remote press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options may vary depending on the model or geographic...

Page 111: ...e you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in Menu Settings All Settings Broadcasting To use Timeshift you must connect a USB device for recording Read all precautions before using the Timeshift function For more information refer to Before Usi...

Page 112: ... the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time difference between the recorded broadcast s current time and the rewound time Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the l...

Page 113: ...an set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV This function may not be supported depending on the model or geographical area Info Loads a window containing information about the programme being recorded or Timeshif...

Page 114: ...epending on the model or geographical area The following options are accessible from the top left of the Channel List screen Terrestrial Cable or Satellite Allows you to choose between Terrestrial Cable and Satellite This function may not be supported depending on the incoming broadcast signal This function may not be supported depending on the model or geographical area Sort Sorts the list by Num...

Page 115: ... function may not be supported depending on the model or geographical area Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Favourites Displays favourite channels from Favourites 1 through Favourites 5 It displays onl...

Page 116: ...he PIN If you want to use this function or set the password set Settings All Settings General Privacy Parental Settings Apply Channel Lock to On For more information on setting the PIN refer to Setting up a password Delete After selecting a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Rename channel From Edit Channels select the cha...

Page 117: ...mote control to select the desired Favourites 3 Press the right directional button to select Add Channels 4 Select the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Up to five Favourites can be created which allows each member of the fami...

Page 118: ...his The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Menu Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable network search This functi...

Page 119: ...a Setting the functions for the service provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature Viewing broadcast service provider info Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now Find out who the current broadcast service provider is and look up related information These settings can be c...

Page 120: ...s Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB files Every time you access Programme Rating Lock you must enter the security PIN You must also enter this PIN to watch a blocked programme The default PIN is 0000 To change the PIN go to Menu Settings All Settings General Privacy System Manager Change PIN Try Now ...

Page 121: ... the manufacturer of CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automati...

Page 122: ...ea Tuning analogue channels Menu Settings All Settings Broadcasting Expert Settings Manual Scan Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts This function may not be supported depending on the mod...

Page 123: ...ired Import from USB Imports channel list from a USB storage Export to USB Exports channel list saved in the TV to a USB storage This function is available when USB is connected This function may not be supported depending on the model or geographical area Enabling Disabling Edit Channel Numbers Menu Settings All Settings Broadcasting Expert Settings Edit Channel Numbers Try Now Use this to change...

Page 124: ...annel scan This function may not be supported depending on the model or geographical area Changing teletext language Menu Settings All Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language Try Now You can set or change the teletext language To watch the teletext broadcast in your preferred language select a language to use in Primary Teletext Language If this language ...

Page 125: ...ormat You can change the audio format you want to hear The supported audio format may differ with the broadcast programme This option is only available on digital channels Showing TVkey Interface menu Menu Settings All Settings Broadcasting Expert Settings TVkey Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list...

Page 126: ...lighting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colours and lower brightness The sunrise and sunset times can manually be changed This function may not be supported by some modes or apps For example Ambient Mode Art Mode and Game Mode To use EyeComfort first you need to set the ...

Page 127: ...s active and the sound output is set to TV Speaker This function may not be supported by some modes or apps For example Ambient Mode Game Mode Art Mode and apps that control the TV sound While using this function the TV does not save the data This function may not be supported depending on the model Adaptive Volume Try Now Automatically adjusts to a specific volume level while you are watching TV ...

Page 128: ...viewing environments Standard Is the default mode suitable for general viewing environments Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER MODE to a...

Page 129: ...roma of a video The closer to 50 the deeper the colours Tint G R Try Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimise a video that has many dynamic scenes When LED Clear Motion is set to On the screen appears...

Page 130: ...cture Colour Space Settings Try Now Select a range of colours that can be expressed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending on the model or geographical area To use this function use a Smartphone that is compatible with the function The list of comp...

Page 131: ...g TV in the 4 3 or Fit to screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the pictu...

Page 132: ...ing on the model or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enable...

Page 133: ...on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adventure game which involves many dynamic scenes Blur Reduction Reduce game screen blur to optimise fast moving images This function may not be supported depending on the model or geographical area Judder Reduction Remove flicker from a game video to play the ...

Page 134: ...t button to set the Input Signal Plus function to On the TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for U...

Page 135: ...nce function may not work properly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear diffe...

Page 136: ...watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using separate accessories the virtual surround sound effect through the TV speakers does not work This function may not be supported depending on the model Auto Volume Try Now Automatically adjusts the sound to a certain level when chang...

Page 137: ...oundbar simultaneously output the sound for best surround effects When a Samsung Soundbar that supports Q Symphony is connected the menu name such as TV Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name example TV AV Soundbar Series name HDMI or TV Optical It works based on the Codec supported by your TV For more information about C...

Page 138: ...e that supports the Wi Fi function Menu Settings All Settings Sound Wi Fi Speaker Surround Setup Try Now If you ve connected one or more Samsung wireless audio devices that support the Wi Fi function to the TV you can create an optimal sound set up by configuring the surround effect settings You can select any of the surround sound configurations with or without a sound bar A surround sound config...

Page 139: ...ected and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected antenna The accurac...

Page 140: ...the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Menu Settings All Settings General Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information throu...

Page 141: ... You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning off the TV using the off timer Menu Settings All Settings General Privacy System Manager Time Off Timer Try Now You can set Off Timer to shut off the TV automatically at...

Page 142: ...is less than the setting in Menu Settings All Settings Picture Expert Settings Brightness Try Now This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is not available when the Adaptive Picture function is turned on Motion Lighting Try Now Adjusts the brightness in respons...

Page 143: ...pending on the Wi Fi router Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time In some regions the Auto Power Off function may not be supported when Samsung TV Plus is operating Available Remote Battery Try Now You can check the Samsung Smart Remote s remaining amount of t...

Page 144: ...sung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Support Software Update Auto update Try Now If the TV is connected to the network you can have the TV s software update itself automatically while you are watching the TV When the background update is ...

Page 145: ...unction is useful for controlling what programmes children can watch on the TV based on their ratings For more information refer to Using Programme Rating Lock Apply Channel Lock Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent children from watching adult content To use this function the PIN number is required Channel Lock Sett...

Page 146: ...t to Off or muted the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Menu Settings All Settings General Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this fu...

Page 147: ...ure Off Try Now Turn off the TV screen and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on This function may not be supported depending on the geographical area Enlarge the screen Menu Settings All Settings General Privacy Accessibility Graphic Zoom Try Now Enlarge t...

Page 148: ...ported depending on the model or geographical area Enlarging the font for the visually impaired Menu Settings All Settings General Privacy Accessibility Enlarge Try Now You can enlarge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Learn TV Remote Try Now This func...

Page 149: ... ray player and the player s remote control Subtitle Try Now Turns on or off the subtitle Subtitle Mode Try Now Sets the subtitle mode Subtitle Language Try Now Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the b...

Page 150: ... magnification of the sign language screen Configure Sign Language Guide options Menu Settings All Settings General Privacy Accessibility Sign Language Guide Settings You can configure the size speed position and mode of the sign language guide This function may not be supported depending on the model Configuring the repeat settings for remote control buttons Menu Settings All Settings General Pri...

Page 151: ...orts some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Sett...

Page 152: ...owing buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Menu Settings All Settings General Privacy System Manager Usage Mode Try ...

Page 153: ...ettings Try Now You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Menu Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the secu...

Page 154: ...elete Browsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operate...

Page 155: ...t supported depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the C...

Page 156: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 156 ...

Page 157: ...yed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CAR...

Page 158: ...ay not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode changes in the order of Full TTX D...

Page 159: ...To undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 160: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 161: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 162: ...upported USB memory is not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both ...

Page 163: ...r However RAID type USB hard drives are not supported USB memory or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time ava...

Page 164: ... Stereo Mono Automatic change Dual Dual I Dual II Dual I NICAM Stereo Mono Mono Automatic change Stereo Mono Stereo Automatic change NICAM Dual Mono NICAM Dual 1 NICAM Dual 2 NICAM Dual 1 If the Stereo signal is too weak and an automatic switching occurs select Mono Available only for the stereo signals Available only when the input source is set to TV 164 ...

Page 165: ...ailable content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become ...

Page 166: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 167: ... is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireles...

Page 168: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 169: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 169 ...

Page 170: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wa...

Page 171: ...160 60 3840 x 2160 60 1920 x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3...

Page 172: ...ome USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is suppo...

Page 173: ...1 WMA lossless Voice are not supported QCELP and AMR NB WB are not supported Vorbis is supported for up to 5 1 channels Dolby Digital is supported for up to 5 1 channels The supported sample rates are 8 11 025 12 16 22 05 24 32 44 1 and 48 KHz and differ with the codec 173 ...

Page 174: ...M IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 38...

Page 175: ...920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 su...

Page 176: ...s supported partly Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series HEVC FHD is supp...

Page 177: ...VC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudi...

Page 178: ... 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 Rea...

Page 179: ...th the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supporte...

Page 180: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 181: ...is set to On All models for Q6 B BU Series Q8 B Series 50 inch and smaller models The Serif 43LS01B model The Frame 32LS03B model The Sero Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for Q6 B Q8 B 50 inch and smaller models Series The Serif 50LS01B 55LS01B 65LS01B The Frame 43 inch or larger models Frame ra...

Page 182: ...B 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0...

Page 183: ... progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive 3840 x 1600 120 Hz 99 419 12...

Page 184: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 B Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 185: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 186: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 187: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 188: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 189: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 190: ...tween 6 12 years old General Content suitable for general audiences PG 13 PG 13 Content suitable for people aged 13 and above but can be watched by those who are under the recommended age if parental guidance is provided PG 18 PG 18 Content suitable for people aged 18 and above but can be watched by those who are under the recommended age if parental guidance is provided Adults Content unsuitable ...

Page 191: ...ratories All rights reserved This licence may not be supported depending on the model or geographical area The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage...

Page 192: ...ction Motion Lighting or Contrast Enhancer Menu Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now Menu Settings All Settings General Privacy Power and Energy Saving Brightness Reduction Try Now Menu Settings All Settings General Privacy Power and Energy Saving Motion Lighting Try Now Menu Settings All Settings Picture Expert Settings Contrast Enhancer Tr...

Page 193: ...icture Expert Settings Sharpness Try Now Menu Settings All Settings Picture Expert Settings Colour Try Now Menu Settings All Settings Picture Expert Settings Tint G R Try Now The picture colours are black and white or do not look the way they should look If the product s colours or absolute whites blacks seem to be off launch Picture Test Menu Settings Support Device Care Self Diagnosis Picture Te...

Page 194: ... Off Timer Try Now TV The Frame TV cannot be turned off If your TV is The Frame model you can turn off the TV by long pressing the Power button To switch from Art mode to TV mode or vice versa short press the Power button when the TV is on Unable to power on If you are having problems powering on your TV there are a number of things to check before calling the service department Confirm that the T...

Page 195: ...level by adjusting the sensitivity of the motion detector left directional button Art Art Mode Options Motion Detector Art Mode Options can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Motion Detector may not be supported depending on the model or geographical area Unable to find a Channel If your TV is not connected to a cable box or satell...

Page 196: ...e box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor Displayed video looks blurry If you notice blurring or juddering on the screen use the Picture Clarity Settings function to res...

Page 197: ...nal device or set the TV to full screen Menu Settings All Settings Picture Picture Size Settings Picture Size Try Now The Subtitle function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Subtitle function is unavailable Adjust the subtitle setting on the external device Subtitles appear on the TV screen Turn off the Subtitle function in Subti...

Page 198: ...device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the connected device by disconnecting and then ...

Page 199: ... GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Menu Settings All...

Page 200: ... volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theatre via HDMI make sure it is connected to the HDMI eARC port on the TV Make sure that the Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optic...

Page 201: ...l Settings Broadcasting Auto Tuning Settings Auto Tuning Try Now The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watching channels with the antenna cable connected run Subtitle Settings Menu Settings All Settings General Privacy Accessibility Subtitle Settings Try Now Some channels may not have subtitle da...

Page 202: ...ction of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Menu Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 203: ...rk that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognised check the power supply of the PC and t...

Page 204: ...device placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connectio...

Page 205: ...nu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cable is securely plugged in Check the device s HDMI cable connection Anynet HDMI CEC cannot function under specific circumstances when the TV is scanning channels or performing Reset When connecting or disconnecting an HDMI cable turn the TV off and then back on again I wa...

Page 206: ...ted via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific device connected to the TV The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when the TV is configuring Anynet or switch...

Page 207: ...or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries repla...

Page 208: ...r digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical area The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formatting ...

Page 209: ... the network connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing installed apps The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website The Smar...

Page 210: ...orted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information about the supported codecs refer to Read Before Playing Photo Video or Music Files 210 ...

Page 211: ...h I did not call it The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant Turn off the Voice Wake up function or set the Wake up Sensitivity to Low Explore Now Settings Voice Wake up This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area I spoke Hi Bixby Alexa but Bixby Alexa does not answer When t...

Page 212: ...ol by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries replace them with new ones During vo...

Page 213: ...smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Settings All Settings General Privacy System Manager Usage Mode Home Mode The TV is tilted to the side Remove t...

Page 214: ...one strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can turn on or off Vo...

Page 215: ...icture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub Connection Test Try Now Reset Smart Hub Try Now Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Reset Smart Hub R...

Page 216: ...tings to the default settings Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound settings to the default settings Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 216 ...

Page 217: ...tre or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Remote Control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Menu Settings Support Device Care...

Page 218: ...t most often The TV Screen does not Display Properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 218 ...

Page 219: ...HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing channels using the remote control 219 ...

Page 220: ... input source Settings If the same problem persists run a diagnostic test On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now Support Support Device Care Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now 220 ...

Page 221: ... a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now 221 ...

Page 222: ... Support Device Care Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now Signal Information Check whether the signal strength is too weak or not 222 ...

Page 223: ...g the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 223 ...

Page 224: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 224 ...

Page 225: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 225 ...

Page 226: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 226 ...

Page 227: ...utlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Connected Devices Also make sure that the correct source is selected on the Connected Devices Menu Connected Devices Sources 227 ...

Page 228: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 228 ...

Page 229: ...the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cable and plug it back into the wall outlet 229 ...

Page 230: ... Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 230 ...

Page 231: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 232: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 232 ...

Page 233: ...ol and features may differ depending on the model or geographical area On the remote control press the button and move to Menu Settings All Settings using the directional button Settings Select Menu Settings All Settings Connection Network Network Status to check the network status Try Now 233 ...

Page 234: ...Network Status to check the network status Try Now Network Reset Network If the network isn t connected a network reset may be required Try Now Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 234 ...

Page 235: ...ss point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 235 ...

Page 236: ...nt DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS setting Enter manually Select DNS setting Enter manually 236 ...

Page 237: ...IP Settings DNS Server Select DNS Server enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Try Now 237 ...

Page 238: ...accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 238 ...

Page 239: ...V Speaker Try Now Settings Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now Sound Sound Sound Output Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now 239 ...

Page 240: ...ettings Support Device Care Self Diagnosis Sound Test Try Now Update now If the same problem continues a software update or factory reset may be required Try Now If there is sound but it is not clear run a diagnostic test On the remote control press the button 240 ...

Page 241: ...Test to check the sound Try Now Support Support Device Care Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound Try Now Settings If the test reveals a problem select Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 241 ...

Page 242: ...xpert Settings Reset Sound Try Now Settings If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Support Support Device Care If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now 242 ...

Page 243: ...Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required Try Now 243 ...

Page 244: ...gn accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 244 ...

Page 245: ...p of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 245 ...

Page 246: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 246 ...

Page 247: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 247 ...

Page 248: ...ical area Settings If your TV is connected to the network you can set it to receive periodic updates automatically On the remote control press the button and move to Menu Settings Support using the directional button Support Support Software Update To enable automatic updates select Menu Settings Support Software Update Auto update Try Now 248 ...

Page 249: ...an update the software using a USB drive Settings Select Menu Settings Support About This TV and check the model code and software version Try Now Support Support About This TV Select Menu Settings Support About This TV and check the model code and software version Try Now 249 ...

Page 250: ...mation Model code Software version Select Menu Settings Support About This TV and check the model code and software version Try Now Using a computer connect to www samsung com Find your TV model and download the firmware file 250 ...

Page 251: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 251 ...

Page 252: ...t the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 252 ...

Page 253: ...Support Support About This TV After your TV has been reset select Menu Settings Support About This TV and check the new firmware version Try Now About This TV Product Information Model code Software version After your TV has been reset select Menu Settings Support About This TV and check the new firmware version Try Now 253 ...

Page 254: ...uttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of the 2 buttons below the button on the Samsung Smart Remote that ...

Page 255: ...watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshi...

Page 256: ...the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control Press the AD SUBT button or press and hold the MUTE button to open the Accessibility Shortcuts menu Running the Accessibility menu functions using the General menu Menu Settings All Settings General ...

Page 257: ... up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the network To speak a command press ...

Page 258: ...x and cable box turn on the subtitle function on the device For more information contact your service provider Sign Language Zoom Settings You can zoom in the sign language screen when the programme you are watching provides it Sign Language Guide Settings Provides a description of menu items with sign language Learn TV Remote Learn the names and functions of the buttons on remote control On this ...

Page 259: ...que black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Enlarge You can enlarge important elements on the menu such as the names of programmes Greyscale You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours If Greyscale is on some Accessibility menus are not available This ...

Page 260: ... button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Enter Number On the Standard Remote Control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the or button on the Samsung S...

Page 261: ...e centre of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Remote Control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice Guide wil...

Page 262: ...ded Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the instructions below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to Menu 3 Press the right directional button to move to Settings 4 Use the down directional button to move to A...

Page 263: ...programme you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a programme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the guide In the Guide move to a br...

Page 264: ...nction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programm...

Page 265: ...o ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the Channel button to access the Guide 2 Move to to the programme to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing...

Page 266: ... also use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you want from the Category list The Category list contains All Samsung TV Plus Favourites and Channel Type Use the up and dow...

Page 267: ... geographical area Favourites Displays Favourites 1 to Favourites 5 Use the up and down directional buttons to move between the lists of favourites Highlight the one you want and then press the Select button The channel list will now show only the channels in this list Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels conta...

Page 268: ...ogramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and t...

Page 269: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 270: ... up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme You can delete any recorded programme 1 Go to the list of Recordings to delete a recorded pr...

Page 271: ... of the Smart Hub Home Screen is the static menu listed You can quickly and easily use the listed menu items to access the main TV settings or external devices search and apps Privacy Choices From your TV easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected To use Smart Hub you must agree to the Smart Hub service agreement and th...

Page 272: ... TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode Media View a variety of TV programmes Install various apps offered by Smart Hub such as video music sports and game apps and use the apps from the TV For more information refer to About ...

Page 273: ...icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Site Map and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the...

Page 274: ...nu Settings All Settings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the comm...

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