The TV settings are lost after 5 minutes.
•
The TV is in the
Retail Mode
. Change the
Usage Mode
in the
General
Menu to
Home Mode
( >
Settings
>
General
>
System Manager
>
Usage Mode
>
Home Mode
).
Intermittent Wi-Fi
•
Make sure the TV has a network connection ( >
Settings
>
General
>
Network
>
Network Status
).
•
Make sure the Wi-Fi password is entered correctly.
•
Check the distance between the TV and the modem or access point. The distance should
not exceed 15.2 m.
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are
no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be
decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
Multi story
Wireless access point
Wireless repeater
•
Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the MAC addresses of your modem or access point and the TV.
Video Apps problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select >
Settings
>
General
>
Network
>
Network Status
>
IP Settings
>
DNS setting
>
Enter manually
>
DNS Server
> enter 8.8.8.8 >
OK
.
•
Reset by selecting >
Settings
>
Support
>
Device Care
>
Self Diagnosis
>
Reset Smart
Hub
.
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