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English
Other Information
Issues
Solutions and Explanations
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
• Make sure the coaxial cable is connected securely.
• Please try
auto Program
to add available channels to the channel list. go to
MENu
-
Channel
-
auto
Program
then select
auto
and make sure the correct Cable TV signal type is set in the menu.
• Verify the Antenna is positioned correctly.
No Caption on digital channels.
• Check Caption
System
menu.
• Some channels may not have caption data.
The picture is distorted: macroblock, error,
small block, dots, pixelization.
• Compression of video contents may cause picture distortion. especially on fast moving pictures such
as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers with
Component cable connection.
• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
connection.
The picture will not display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on Top & Bottom will be shown on movies that have aspect ratios different from your TV.
• Adjust picture size option on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with correct polarity (+/–).
• Clean the transmission window located on the top of the remote control.
• Try pointing the remote control directly at the TV from 5~6 feet away.
The cable/set top box remote control
does not turn the TV on or off, or adjust
the volume.
• Program the Cable/Set top box remote control to the operate the TV. Refer to the Cable/Set top box
user manual for SAMSUNG TV code.
A “
Mode Not Supported
” message
appears.
• Check the supported resolution of the TV and adjust the external device’s output resolution
accordingly. Refer to resolution settings in this manual.
Caption
on TV menu is greyed out.
•
Caption
can not be selected in the TV menu when connected via HDMI or Component.
•
Caption
must be activated on the external device.
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
TV
Signal Information
is unavailable in the
Self Diagnosis
Test menu.
• This function is only available with digital channels from an Antenna / RF / Coax connection.
TV is tilted to the right or left side.
• Remove the stand base from the TV and reassemble it.
The
Channel
menu is grey out
(unavailable).
• The
Channel
menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes. Please
change from
Store Demo
mode to
Home use
mode in the
Setup
procedure. Press the
SOurCE
button to select
TV
mode, go to
MENu
→
System
→
Setup
→
ENTEr
E
.
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI, HDMI/DVI or components source.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.
POP (TV internal banner ad) appears on
the screen.
• Select
Home use
under
Setup
mode. For details, refer to
Setup
(Initial Setup).
✎
This panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few
bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.