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Samsung SyncMaster P2250, User Manual

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Samsung SyncMaster P2250 User Manual Download Page 36

5-1

Troubleshooting

5

Troubleshooting

5-1

Monitor Self-Diagnosis

 

•

You can check if the product is working properly using the Self-Diagnosis function.

•

If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform 
the self-diagnosis function according to the procedures below.

 

1.

Turn the product and the PC off.

2.

Separate the D-Sub cable from the product . 

3.

Turn the product on. 

4.

If the product is working properly, the 'Check Signal Cable' message appears.
In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection. The 
product is working properly.

Summary of Contents for SyncMaster P2250

Page 1: ...SyncMaster P1950W P2050 P2250 P2350 P2050G P2250G P2350G LCD Monitor User Manual The appearance and the color may differ depending on the model ...

Page 2: ......

Page 3: ...tting the Optimal Resolution 3 1 Standard Signal Mode Table 3 2 Installing the Device Driver 3 3 Product Operating Buttons 3 4 Using the Screen Adjustment Menu OSD On Screen Display 3 5 INSTALLING THE SOFTWARE Natural Color 4 1 MagicTune 4 2 MultiScreen 4 3 TROUBLESHOOTING Monitor Self Diagnosis 5 1 Before Requesting Service 5 2 FAQ 5 3 MORE INFORMATION Specifications 6 1 Power Saving Function 6 2...

Page 4: ......

Page 5: ...ny form without the written permission of Samsung Electronics Co Ltd The SAMSUNG logo and SyncMaster are the registered trademarks of Samsung Electronics Co Ltd Microsoft Windows and Windows NT are the registered trademarks of Microsoft Corporation VESA DPM and DDC are the registered trademarks of the Video Electronics Standard Association The ENERGY STAR logo is the registered trademark of the U ...

Page 6: ...solution x 3 Example If the maximum resolution is 1680 x 1050 the number of sub pixels is 1680 x 1050 x 3 5 292 000 Clean the product with a soft dry cloth Do not clean the product with an inflammable substance such as benzene or thinner or with a wet cloth This may result in a problem with the product Do not scratch the screen with your fingernails or a sharp object This may result in scratches o...

Page 7: ... may result in electric shock or fire Avoid connecting multiple electric appliances to a single wall outlet Otherwise it may result in fire due to overheating of the wall outlet Avoid plugging in or unplugging the power supply with wet hands Otherwise it may result in electric shock Plug the power plug in firmly Otherwise it may result in fire Make sure to connect the power cord to a grounded wall...

Page 8: ... such as inside a bookshelf or closet Otherwise it may result in fire due to internal over heating Keep a distance of at least 10 cm from the wall when installing the product for ventilation Otherwise it may result in fire due to internal over heating Keep the plastic bags used to pack the product away from children If children place the plastic bags over their heads they may suffocate Avoid insta...

Page 9: ...problem may occur due to the surrounding environment In this case install the product only after consulting one of our service engineers about the matter Places exposed to microscopic dust chemicals too high or low temperature high humidity such as airports or stations where the product is continuously used for a long time and so on Since using a surfactant which contains a large amount of alcohol...

Page 10: ...le repair or modify the product yourself Otherwise it may result in fire or electric shock If the product needs to be fixed contact a service center When cleaning the product do not spray water directly over the product parts Make sure that water does not enter the product Otherwise it may result in fire electric shock or a problem with the product If the product generates a strange noise a burnin...

Page 11: ...lowerpot beverage cosmetics or drugs or a metal object over the product If water or an alien substance enters the product turn the power off unplug the power cord and contact a service center Otherwise it may result in a problem with the product electric shock or fire Displaying a still image for a long time may create a persistent image or stain on the screen If you do not use the product for a l...

Page 12: ... with the product or injury Maintain the correct posture when using this product Straighten your back Keep a distance of 45 50 cm from your eyes to the screen Look down at the screen and face the screen forwards Maintain the correct posture when using this product Adjust the angle of the product so that light is not reflected onto the screen Keep your elbow at a right angle and keep your arm level...

Page 13: ...have been included Store the packaging box in case you need to move the Product at a later stage Monitor The cleaning cloth is supplied with black high glossy models only CONTENTS Installation Manual Product Warranty User Manual D Sub Cable Power Cord Cleaning Cloth Cable Arrangement Link Stand Connector Stand OPTIONAL PARTS DVI Cable ...

Page 14: ...ards Insert the Stand Connector into the Stand in the direction shown by the figure Check if the Stand Connector is firmly connected Turn the connecting screw at the bottom of the stand fully so that it is completely fixed Place a soft cloth over the table to protect the product and place the product onto the cloth so that the front of the product is facing downwards ...

Page 15: ... 2 Hold the main body of the product with your hand as shown by the figure Push the assembled stand into the main body in the direction of the arrow as shown in the figure Caution Do not lift the product holding only the stand ...

Page 16: ...t and place the product onto the cloth so that the front of the product faces downwards Hold the main body of the product with your hand as shown by the figure Pull the stand in the direction of the arrow as shown in the figure to separate it Turn the connecting screw at the bottom of the stand to separate it Take the Stand Connector out of the Stand by pulling it in the direction of the arrow as ...

Page 17: ...e with the standard VESA specifications the length of the screw may differ depending on the corresponding specifications Do not use screws that are incompatible with the standard VESA specifications and do not assemble them using excessive force This may result in damage to the product or injury due to the product falling The company shall not be held liable for any damage or injury The company sh...

Page 18: ...the D Sub cable When the graphics card provides DVI digital output Connect the DVI IN port of the product to the DVI port of the PC with the DVI cable 2 Connect one end of the power cord to the POWER port of the product and connect the other end of the power cord to the 220V or 110V wall outlet The input voltage is switched automatically When the product is connected to a PC you can turn the produ...

Page 19: ...Installing the Product 2 5 Digital by pressing the button ...

Page 20: ...nufacturer for more information refer to the User Manual supplied with the locking device You have to purchase an additional locking device Locking the product 1 Insert the locking part of the locking device into the hole of the Kensington lock of the product and turn it in the locking direction 2 Connect the Kensington lock cable 3 Tie the Kensington lock cable to a desk or heavy object You can p...

Page 21: ... message appears up to 3 times if the resolution has not been set to the optimal resolution To set the resolution to the optimal resolution When the PC is turned off connect the product and the PC and turn the power on Right click over the Desktop and select Properties from the pop up menu In the Settings tab set the resolution to the optimal resolution You can select a language with these buttons...

Page 22: ...y be turned on Therefore configure it as follows referring to the User Manual of the graphics card P1950W P2050 P2050G P2250 P2250G P2350 P2350G DISPLAY MODE HORIZONTAL FREQUENCY KHZ VERTICAL FREQUENCY HZ PIXEL CLOCK MHZ SYNC POLARITY H V IBM 640 x 480 31 469 59 940 25 175 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 1024 x 768 48 363 60 004 65 000 VESA 1280 x 800 4...

Page 23: ...n see the picture This frequency is called the vertical frequency The vertical frequency is represented in Hz DISPLAY MODE HORIZONTAL FREQUENCY KHZ VERTICAL FREQUENCY HZ PIXEL CLOCK MHZ SYNC POLARITY H V IBM 640 x 480 31 469 59 940 25 175 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 1024 x 768 48 363 60 004 65 000 VESA 1280 x 800 49 702 59 810 83 500 VESA 1280 X 960...

Page 24: ... or Samsung Electronics website http www samsung com and download the driver 1 Insert the driver installation CD ROM into the CD ROM drive 2 Click on Windows Driver 3 Select the model of your product from the model list 4 Complete the remaining installation steps according to the instructions displayed on the screen 5 Check if the appropriate resolution and screen refresh rate are displayed in the...

Page 25: ...ivated users can adjust the brightness and contrast and can set up the adjustment function assigned to the Use these buttons to navigate the menu or to adjust a value in the OSD Users can set the Customized Key to one of the following functions If the user presses the Customized Key after setting it the configured function will be performed MagicBright MagicColor Color Effect Image Size You can se...

Page 26: ...s this button to turn the product on or off The buttons on the right of the product are touch type buttons Touch the buttons lightly with your finger Power LED This LED is turned on when the product works normally For more information on the power saving function refer to the power saving function in More Information When not using the product for a long time unplugging the power cord is recommend...

Page 27: ...f Off Timer Setting Auto Source PC AV Mode Display Time Customized Key INFORMA TION MENU DESCRIPTION Brightness Controls the screen brightness This menu is unavailable when MagicBright is set to Dynamic Contrast mode Contrast Controls the contrast of the pictures displayed on the screen This menu is unavailable when MagicBright is set to Dynamic Contrast mode This menu is unavailable when MagicCol...

Page 28: ... and sharpness settings similar to those of a TV for the best entertainment environment movie DVD etc Dynamic Contrast Controls the picture contrast automatically so that bright and dark pictures are balanced overall Coarse Removes vertical noise lines line pattern from the screen The location of the screen may be changed after the adjustment In this case move the screen so that the screen is disp...

Page 29: ...t the blue color value of pictures according to your preference This menu is unavailable when MagicColor is set to Full mode or Intelligent mode Color Tone You can set the color temperature according to your preference Cool Sets the color temperature of the screen to a cooler color Normal Sets the color temperature of the screen to the standard color temperature Warm Sets the color temperature of ...

Page 30: ...ion is set to the optimal resolution the aspect ratio does not change whether the Image Size is set to Auto or Wide AV signals 4 3 Displays pictures at the 4 3 aspect ratio 16 9 Displays pictures at the 16 9 aspect ratio Screen Fit If a 720P 1080i or 1080P signal is input in DVI input mode the picture is displayed as is without truncation This can only be set when the external input is connected t...

Page 31: ...matically when the configured time is reached Auto Source Auto The monitor automatically selects an input signal Manual Users have to manually select an input signal PC AV Mode Set to PC when connected to a PC Set to AV when connected to an AV device This function does not support analog mode Display Time The OSD automatically disappears if no action is taken by the user You can determine the time...

Page 32: ...he displayed colors on the product and matches the colors on the product with the colors of the printed pictures For more information refer to the online help of the software F1 The Natural Color is provided online You can download it from the website below and install http www samsung com us consumer learningresources monitor naturalcolorexpert pop_download html ...

Page 33: ...u do not restart the computer after the installation The MagicTune icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation MagicTune The installation of MagicTune may be affected by the graphics card motherboard and the networking environment System Requirements OS Wind...

Page 34: ...nge or Remove Programs to remove the software 5 Select Yes to start removing MagicTune 6 Wait until a message box appears informing you that the software has been removed completely For technical support the FAQ frequently asked questions or information about the software upgrade for MagicTune please visit our website ...

Page 35: ...o not restart the computer after the installation The MultiScreen icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation MultiScreen The MultiScreen installation may be affected by the graphics card motherboard and the networking environment Operating System OS Windows...

Page 36: ...nd the PC are properly connected perform the self diagnosis function according to the procedures below 1 Turn the product and the PC off 2 Separate the D Sub cable from the product 3 Turn the product on 4 If the product is working properly the Check Signal Cable message appears In this case if a blank screen is displayed again make sure that there is no problem with the PC and the connection The p...

Page 37: ... while using a PC the screen may not be displayed because some graphics cards do not output the video signal In this case reboot the PC while the DVI cable is connected THE ON SCREEN ADJUSTMENT MENU OSD DOES NOT APPEAR Did you cancel the screen adjustment Check if the OSD Adjustment Lock function is set to Off THE COLOR IS WEIRD THE PICTURE IS DISPLAYED IN BLACK AND WHITE Is the entire screen disp...

Page 38: ...stall the device driver referring to the descriptions about the driver installation Check if all the Plug Play VESA DDC functions are sup ported referring to the User Manual of the graphics card Install the device driver referring to the descriptions about the driver installation WHEN I LOOK AT THE EXTERIOR EDGES OF THE PRODUCT SMALL ALIEN SUBSTANCES APPEAR ON IT Since this product is designed so ...

Page 39: ...ttings Windows ME 2000 Change the resolution by selecting Con trol Panel Display Settings For more information refer to the User Manual of the com puter or the graphics card How can I use the power saving function Windows XP Configure it by selecting Control Panel Appearance and Themes Display Screen Saver Set ting or configure it in the BIOS Setup of the computer Windows ME 2000 Configure it by s...

Page 40: ... 1080 60 Hz RB 1920 X 1080 60 Hz RB Input Signal Terminated RGB Analog DVI Digital Visual Interface 0 7 Vp p 5 Separate H V sync Composite SOG TTL Level V high 2 0 V V low 0 8 V Maximum Pixel Clock 165 MHz Analog Dig ital 164 MHz Analog Digital Power Supply AC 100 240 V 10 50 60 Hz 3 Hz Signal Cable 15pin to 15pin D sub cable Detachable DVI D to DVI D connector Detachable Dimensions WxHxD Weight S...

Page 41: ...ower is not turned off and you can turn the screen on again by pressing any key or clicking the mouse However the power saving function only works when the product is connected to a computer that provides the power saving function If there is no power cut off switch the power consumption is 0 only when the power cord is disconnected This product satisfies the ENERGY STAR specifications STATE NORMA...

Page 42: ... 1 800 299 0013 http www samsung com latin HONDURAS 800 7919267 http www samsung com latin JAMAICA 1 800 234 7267 http www samsung com latin NICARAGUA 00 1800 5077267 http www samsung com latin PANAMA 800 7267 http www samsung com latin PUERTO RICO 1 800 682 3180 http www samsung com latin REP DOMINICA 1 800 751 2676 http www samsung com latin TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 http www samsun...

Page 43: ...267864 http www samsung com uk CIS ESTONIA 800 7267 http www samsung com ee LATVIA 8000 7267 http www samsung com lv LITHUANIA 8 800 77777 http www samsung com lt KAZAKHSTAN 8 10 800 500 55 500 http www samsung com kz_ru KYRGYZSTAN 00 800 500 55 500 RUSSIA 8 800 555 55 55 http www samsung ru TADJIKISTAN 8 10 800 500 55 500 UKRAINE 8 800 502 0000 http www samsung ua UZBEKISTAN 8 10 800 500 55 500 h...

Page 44: ...w samsung com sg THAILAND 1800 29 3232 02 689 3232 http www samsung com th TAIWAN 0800 329 999 http www samsung com tw VIETNAM 1 800 588 889 http www samsung com vn MIDDLE EAST AFRICA SOUTH AFRICA 0860 SAMSUNG 726 7864 http www samsung com za TURKEY 444 77 11 http www samsung com tr U A E 800 SAMSUNG 726 7864 8000 4726 http www samsung com ae ASIA PACIFIC ...

Page 45: ...t possible harm to the environment or human health from uncontrolled waste disposal please sepa rate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of mate rial resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for...

Page 46: ...6 4 More Information ...

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