14_
troubleshooting
troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting.
PROBLEM
SOLUTION
My card is not read properly.
1) Check the rated voltage specifi ed in the user manual and the catalog.
2) Check if this is a 125KHz proximity (EM format) card.
3)
If the problem persists, contact the nearest customer service for your
assistance.
When I turn on the product, it sounds a
beep with dimly turned on indicator.
1)
Ensure that you are using a larger-capacity adaptor than specifi ed in the user manual or the
catalog, which should cover the rated current consumption of the reader. If you are using
multiple readers that are connected to one adaptor, make sure that the adaptor should be
large enough to cover the current consumption multiplied by the reader count.
2) Even with a large adaptor enough to supply adequate power, if the power cable is
not a dedicated line (such as communication line or UPT cable), or if it’s so long to
cause power loss, you’d better replace it with a dedicated line or reinforce it.
3) If the problem persists, contact the nearest customer service for your
assistance.
