Samsung SRS67 Series User Manual Download

Page: 62 / 68

Troubleshooting

English

Troubleshooting

Symptom

Possible causes

Solution

Ice maker does not
make ice.

• Ice maker has just been

installed.

• You must wait for 12 hours

for the refrigerator to make
ice.

• Freezer temperature is too

high.

• Set the freezer temperature

below -18 °C (0 °F) or -20 °C
(-4 °F) in warm ambient air.

• Dispenser panel Lock is

activated.

• Deactivate dispenser panel

Lock.

• Ice maker is off.

• Turn on the ice maker.

Ice does not dispense.

• Ice may jam if the ice

dispenser is not used for a
long time (approx. 3 weeks).

• If you won't be using the

refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.

• Ice bucket is not properly

inserted.

• Make sure the ice bucket is

properly inserted.

• Water line is not connected

properly or water supply is
not on.

• Check if the water line is

installed correctly. Check if
the water line stop cock is
closed.

Summary of Contents for SRS67 Series

Page 1: ...Refrigerator User manual Free Standing Appliance ...

Page 2: ...l usage warnings 12 Usage cautions 17 Cleaning cautions 19 Critical disposal warnings 21 Additional tips for proper usage 22 Instructions about the WEEE 23 Installation 24 Refrigerator at a glance 24 Step by step installation 27 Door removal for entrance 37 Operations 42 Feature panel 42 Dispenser panel applicable models only 47 Special features 48 Maintenance 54 Handle and care 54 Cleaning 56 Rep...

Page 3: ...y questions or concerns contact your nearest service center or find help and information online at www samsung com R 600a or R 134a is used as a refrigerant Check the compressor label on the rear of the appliance or the rating label inside the fridge to see which refrigerant is used for your appliance When this product contains flammable gas Refrigerant R 600a contact your local authority in regar...

Page 4: ... Please follow all safety instructions in this manual This manual uses the following safety symbols WARNING Hazards or unsafe practices that may result in severe personal injury property damage and or death CAUTION Hazards or unsafe practices that may result in severe personal injury and or property damage NOTE Useful information that helps users understand or benefit from the refrigerator These w...

Page 5: ... clear of obstruction Do not use mechanical devices or any other means to accelerate the defrosting process other than those recommended by the manufacturer Do not damage the refrigerant circuit Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer This appliance is not intended for use by persons includin...

Page 6: ...supply in an emergency It must be outside the area of the rear of the appliance Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance If the product is equipped with LED lamps do not disassemble the Lamp Covers and LED lamps yourself Contact a Samsung service center Use only the LED Lamps provided by the manufacturer or its service agents New hose set...

Page 7: ...ator Do not keep the door of the appliance open for too long when putting food in or taking food out The shorter time for which the door is open the less ice will form in the freezer Clean the rear of the refrigerator regularly Dust increases energy consumption Do not set temperature colder than necessary Ensure sufficient air exhaust at the refrigerator base and at the back wall of the refrigerat...

Page 8: ... cause an eye injury If a leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes This appliance contains a small amount of isobutane refrigerant R 600a a natural gas with high environmental compatibility that is however also combustible When transporting and installing the appliance care should be taken to en...

Page 9: ...ng plate This provides the best performance and also prevents overloading of house wiring circuits which could cause a fire hazard from overheated wires If the wall socket is loose do not insert the power plug There is a risk of electric shock of fire Do not use a power cord that has cracks or abrasion damage along its length or at either end Do not bend the power cord excessively or place heavy o...

Page 10: ...instructions in this manual before you use it Connect the power plug in the proper position with the cord hanging down If you connect the power plug upside down the wire can get cut off and cause a fire or electric shock Make sure that the power plug is not crushed or damaged by the back of the refrigerator Keep the packing materials out of reach of children There is a risk of death from suffocati...

Page 11: ...e refrigerator must be safely grounded Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance Power leakages can cause severe electric shock Never use gas pipes telephone lines or other potential lightning attractors as an electrical ground You must ground the refrigerator to prevent any power leakages or electric shocks caused...

Page 12: ...or injury Critical usage warnings WARNING Do not insert the power plug into a wall socket with wet hands This may result in an electric shock Do not store articles on the top of the appliance When you open or close the door the articles may fall and cause personal injury and or material damage Do not insert hands feet or metal objects such as chopsticks etc into the bottom or the back of the refri...

Page 13: ...oor gaps Be careful when you open the doors if your fingers are in between the doors Do not let children hang on the door or door bins A serious injury may occur Do not let children go inside the refrigerator They could become trapped Do not insert your hands into the bottom area under the appliance Any sharp edges may cause personal injury Do not store pharmaceutical products scientific materials...

Page 14: ...appliance As well as being harmful to humans it may also result in an electric shock fire or problems with the product Never put fingers or other objects into the water dispenser hole ice chute and ice maker bucket It may cause a personal injury or material damage Do not use or place any substances sensitive to temperature such as flammable sprays flammable objects dry ice medicine or chemicals ne...

Page 15: ...oint areas Clearances between the doors and cabinet are necessarily small Be careful when you open the doors if children are in the area If a gas leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes Do not touch the appliance or power cord Do not use a ventilating fan A spark may result in explosion or fire...

Page 16: ...mmediately and contact your Samsung Electronics service center Failing to do so may result in an electric or fire hazards Pull the power plug out of the socket before changing the interior lamps of the refrigerator Otherwise there is a risk of electric shock If you experience difficulty changing a non LED light contact a Samsung service center Plug the power plug into the wall socket firmly Do not...

Page 17: ...refrigerator If you will be away from home for a long period of time on vacation for example and won t be using the water or ice dispensers close the water valve Otherwise water leakage may occur If you won t be using the refrigerator for a very long period of time 3 weeks or more empty the refrigerator including the ice bucket unplug it close the water valve wipe excess moisture from the inside w...

Page 18: ...e nor is Samsung responsible for safety issues that result from 3rd party modifications Do not block the air vents inside the refrigerator If the air vents are blocked especially with a plastic bag the refrigerator can be over cooled If a cooling period lasts too long the water filter may break and cause water leakage Use only the ice maker provided with the refrigerator Wipe excess moisture from ...

Page 19: ... to crack After opening an oil container it is best to keep the container in a cool and shaded place such as a cupboard or pantry Examples of vegetable oil olive oil corn oil grape seed oil etc Cleaning cautions CAUTION Do not spray water directly on the inside or outside the refrigerator There is a risk of fire or electric shock Do not use a hair dryer to dry the inside of the refrigerator Do not...

Page 20: ...leaning or performing maintenance unplug the appliance from the wall socket Failing to do so may result in an electric shock or fire Use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator Do not use abrasive or harsh cleansers such as window sprays scouring cleansers flammable fluids muriatic acid cleaning waxes concentrated detergents bleaches or cleansers c...

Page 21: ...f this product When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do not play with the appliance If trapped inside a child may get hurt or suffocate to death If trapped inside the child may become injury and suffocate to death Cyclopentane is used in the insul...

Page 22: ...atures are constantly below the temperatures for which the appliance is designed In case of particular foods keeping it under refrigeration can have a bad effect on preservation due to its properties Your appliance is frost free which means there is no need to manually defrost your appliance This will be carried out automatically Temperature rise during defrosting complies with ISO requirements If...

Page 23: ...le harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environme...

Page 24: ...as described in this manual Any servicing must be performed by a qualified technician Dispose of the product packaging material in compliance with the local regulations To prevent electric shock unplug the power cord before servicing or replacements Refrigerator at a glance The actual appearance of your refrigerator may differ depending on the model and the country Normal models 02 01 03 04 05 06 ...

Page 25: ...se freezer bin 03 Dried food and meat storage drawer 04 Refrigerator bin 05 Refrigerator shelves 06 Vegetable drawer 07 Multipurpose drawer 08 Ice maker bucket 09 Water tank 10 Wine rack 11 Dairy bin 12 Lower freezer bin 13 Lower refrigerator bin 14 Deodorizer filter 15 Freezer guard Applicable models only Dispenser models only ...

Page 26: ... design of the egg container may differ with the model CAUTION For all models do not change the position of the freezer shelves Freezer shelves have different lengths and if you change the position you may damage the product when closing the door ...

Page 27: ...e Site requirements Solid level surface without carpeting or flooring that may obstruct ventilation Away from direct sunlight Adequate room for opening and closing the door Away from a heat source Room for maintenance and servicing Temperature range between 5 C and 43 C ...

Page 28: ... installation A B C D Depth A 716 Width B 912 Height C 1744 Overall Height D 1780 unit mm 01 02 03 05 06 07 08 09 04 01 more than 50 mm recommended 02 165 03 165 04 564 mm 05 1726 mm 06 610 mm 07 908 mm 08 29 mm 09 1165 mm NOTE The measurements in the above table may differ depending on the measuring method ...

Page 29: ...o install the refrigerator must support a fully loaded refrigerator To protect the floor put a large piece of cardboard on each leg of the refrigerator Once the refrigerator is in its final position do not move it unless necessary to protect the floor If you have to use a thick paper or cloth such as old carpets along the movement path NOTE If the refrigerator cannot pass through the entrance due ...

Page 30: ... higher than the rear side The refrigerator can be levelled using the front legs that have a special screw leveller for levelling purposes Use a flat head screwdriver for levelling To adjust the height of the freezer side Insert a flat head screwdriver into the leveller of the freezer side front leg Turn the leveller clockwise to raise or turn it counter clockwise to lower To adjust the height of ...

Page 31: ...door B A 1 Open the door to adjust and locate the two nuts A and B on the front bottom of the door A 2 With a 19 mm spanner not provided turn the clamp nut A clockwise to loosen Then open the door and do the following inside the door To raise the door turn the height nut B counter clockwise To lower the door turn the height nut B clockwise A 3 When complete tighten the clamp nut A by turning it co...

Page 32: ...ect the coupler to the cold water tap Connection to the hot water tap may cause the water filter to be clogged and fail to operate normally The warranty for your refrigerator does not cover the water line installation The water line installation will be performed at your own costs unless the installation fee is included in the retailer s price Samsung takes no responsibility for the water line ins...

Page 33: ...installation If water leaks occur contact the installer of the water line To connect the cold water pipe to the water filtering hose CAUTION Make sure the water filtering hose is connected to a cold potable water source pipe Connecting to the hot water pipe may cause the water filter to malfunction 1 A B A A Close Main Water pipe B No gap 1 Shut off the water supply by closing the main water valve...

Page 34: ...6 7 minutes before actually using the refrigerator to remove impurities inside the water filtering system 5 Secure the water line to a sink or a wall using a clip CAUTION Do not tighten the water line excessively Make sure the water line is not bent pinched or squashed Do not mount the water line on any part of the refrigerator This may damage the refrigerator NOTE If you have to relocate the refr...

Page 35: ...the water pressure when used in conjunction with a reverse osmosis system Remove the water filter For more information or servicing contact a licensed plumbing professional Ordering a new filter To purchase a new water filter part type HAFEX EXP contact a local Samsung service centre To mount the water filter into place 1 Attach the lock clips x2 to appropriate positions under the sink for instanc...

Page 36: ...e slightly chilled and the motor will run smoothly 4 Wait until the refrigerator reaches the set temperature Now the refrigerator is ready for use STEP 9 Final check When installation is complete confirm that The refrigerator is plugged into an electrical outlet and grounded properly The refrigerator is installed on a flat level surface with a reasonable clearance from the wall or the cabinet The ...

Page 37: ... Allen spanner 5 mm Disconnect the water line 1 From the bottom rear side of the refrigerator pull out the water line to the front NOTE The refrigerator s water line is a water circulation line that connects between the water pipe from the water source and the hoses from the water filtering system of the refrigerator B A 2 To disconnect the hoses press and hold the transparent coupler A and detach...

Page 38: ...ming these steps A A 1 Use a Phillips screwdriver to unscrew the hinge covers A on the top of each door 2 Open the doors to loosen the hinges and remove the hinge covers Once the covers are removed close the doors 3 Disconnect the electrical harness B C 4 Unscrew the hinge screws B counter clockwise and remove the upper hinge C Be careful as the door can fall on you causing physical injury ...

Page 39: ...s Once the refrigerator has passed through the entrance reconnect the water hoses A A Centre of transparent coupler CAUTION Make sure the water hoses are connected with matching colours To prevent water leaks each water hose must be inserted fully to the centre of the transparent coupler After reconnecting the water hoses push them under the cabinet and arrange them on the hook ...

Page 40: ...door must be reattached before the fridge door 1 Hold the freezer door and hook to the hinge at the bottom of the refrigerator A 2 On the top side insert the hinge A into the hinge slot B C D 3 Insert the upper hinge shaft B into the hinge hole C Make sure the hinge shaft is straight so that all screw holes are fully revealed Then tighten the hinge screws D clockwise ...

Page 41: ...English 41 Installation 4 Connect the electrical harness 5 Insert the hinge covers with the front sides first and then tighten the screws Use a Phillips screwdriver for this step ...

Page 42: ...Feature panel Type A Type B Type C 01 02 03 04 05 06 01 02 03 04 05 06 01 02 03 05 06 01 Fridge Power Cool 02 Vacation 03 Freezer Power Freeze 04 Ice Maker Filter Reset 05 Door Alarm 06 Lock Applicable models only Operations ...

Page 43: ...hold Fridge for 3 seconds The corresponding indicator lights up and the refrigerator will speed up the cooling process for you 02 Vacation 3 sec Vacation If you are going on vacation or a business trip or if you do not intend to use the fridge for an extended time use the Vacation mode To activate Vacation mode press and hold Vacation for 3 seconds The Vacation On indicator turns on while the disp...

Page 44: ... the previous temperature To activate Power Freeze press and hold Freezer for 3 seconds The corresponding indicator lights up and the refrigerator will speed up the freezing process for you To deactivate press and hold Freezer for 3 seconds again The freezer returns to the previous temperature setting To freeze large amounts of food activate Power Freeze for at least 20 hours before putting food i...

Page 45: ... turn it back on CAUTION If the ice bucket has been removed you must turn the ice maker off NOTE If the ice maker is turned off it will turn on if you press and hold the ice lever for more than 5 seconds Filter Reset After about 6 months approximately 300 gallons of using the original water filter the Filter indicator turns red to remind you that the filter needs to be replaced The Filter indicato...

Page 46: ...dental setting changes press and hold Lock for 3 seconds The main panel will be disabled and the Lock indicator will turn on When Lock is on the indicator blinks if any button on the main panel is pressed If you press and hold the button again for more than 3 seconds Lock will be deactivated However Lock will be reactivated if no button is pressed within 1 minute NOTE Lock on the main panel does n...

Page 47: ...press and hold the button again for more than 3 seconds the dispenser lock will be deactivated When dispenser lock is on the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed NOTE The Lock on the dispenser panel does not affect the controls on the main panel To lock the main panel use the Lock function on the main panel 02 Cubed Ice Cubed Ice Press ...

Page 48: ...the glass Water will be dispensed from the dispenser NOTE The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute To dispense more water release and push the lever again Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out If you do not use the water dispenser for 2 3 days the dispensed water may have an abnormal s...

Page 49: ...all out on the ground and cause personal injury Ice may accumulate and block the ice chute To fill the water tank applicable models only For first time use clean the inner side of the water tank and dry well 1 Hold both handgrips on the front of the tank and slide out as shown A B 2 Open the front lid A of the cover or the entire cover B and fill the tank with a max of 5 litres water CAUTION Do no...

Page 50: ...remove impurities in the water supply system Ice making applicable models only The refrigerator has a built in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice to your preference A B If ice does not dispense first check the ice maker if it makes ice properly To check the ice maker 1 Gently hold the icemaker bucket B with both hands and remov...

Page 51: ... hands when removing or reinserting the icemaker bucket Do not let children hang on or play with the ice dispenser or the icemaker bucket Children may get hurt Do not put fingers or other objects into the dispenser hole or the ice chute This may cause physical injury or property damage NOTE Removal of the icemaker bucket does not affect the thermal and mechanical performance of the refrigerator Th...

Page 52: ...f the ice bucket has been removed you must turn the ice maker off C D F E To secure more space remove the upper drawer C lower drawer D and lower drawer cover E Then insert the provided bottom shelf F NOTE Removing the drawers does not affect the temperature or usage of the freezer The declared freezer volume is measured with the bottom shelf after removing the upper drawer lower drawer and lower ...

Page 53: ...ntil you hear a clicking sound 4 Press and hold Ice Maker for 3 seconds to reset the ice maker CAUTION Do not apply excessive force to the bucket cover The cover may break Do not close the door hard Water may spill over the ice maker To prevent injury make sure to clean up any ice or water that has fallen on the floor To prevent accidents or injury do not let children play with the water dispenser...

Page 54: ...n slide out the shelf half way to the front and turn it over to remove 2 3 CAUTION The shelf must be inserted correctly Do not insert upside down Glass containers may scratch the surface of glass shelves Do not insert a shelf in the wine rack position This may damage the refrigerator applicable models only Door bins To remove a door bin hold the front sides of the bin and gently lift up to remove ...

Page 55: ...m the freezer 1 First remove surrounding multipurpose drawers if necessary A 2 Gently pull out the vegetable dry drawer 3 If your refrigerator is provided with a cover A for the vegetable dry drawer remove the cover For this hold the front of the shelf and gently lift up and slide out Icemaker bucket To remove the ice maker bucket see the Icemaker bucket section on page 53 ...

Page 56: ...power cord 2 Use a moistened soft lint free cloth or paper towel to clean the refrigerator s interior and exterior 3 When done use a dry cloth or paper towel to dry well 4 Plug in the power cord Ice Water dispenser applicable models only NOTE For hygienic purposes frequently clean the dispenser area CAUTION When crushed ice is selected some residual ice chips may collect in the ice chute To preven...

Page 57: ...English 57 Maintenance Rear panel To keep cords and exposed parts of the rear panel free of dirt vacuum the panel once or twice a year CAUTION Do not remove the rear panel cover Electric shock may occur ...

Page 58: ...eplace the water filter 1 Shut off the main water supply 2 Connect the water supply line to the inlet side of the filter to the end 3 Connect the dispenser line to the outlet side of the filter 4 Check if there is any leak If not fix the lines with the clips 5 Put the water filter into place and fix it with the clips 6 Press and hold Filter Reset for 3 seconds to reset the filter lifecycle 7 When ...

Page 59: ...lace the filter if necessary Refill the water tank in the reverse osmosis system with water If your refrigerator has a water filter it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter For more information or servicing contact a licensed plumbing professional Ordering a new filter To purchase a new water filter part type HAFEX EXP ...

Page 60: ...ct sunlight or a heat source Not enough clearance between refrigerator and nearby walls or cabinets We recommend that the gap between the refrigerator and nearby walls or cabinets is more than 50 mm The refrigerator is overloaded Food is blocking the refrigerator vents Do not overload the refrigerator Do not allow food to block vents Fridge freezer is over cooling Temperature control is not set co...

Page 61: ...lean the door gasket Condensation Symptom Possible causes Solution Condensation forms on the interior walls If door is left open moisture enters the refrigerator Remove the moisture and do not leave a door open for extended periods of time Food with high moisture content Make sure food is wrapped airtight Water ice dispenser models only Symptom Possible causes Solution Water flow is weaker than no...

Page 62: ...ock is activated Deactivate dispenser panel Lock Ice maker is off Turn on the ice maker Ice does not dispense Ice may jam if the ice dispenser is not used for a long time approx 3 weeks If you won t be using the refrigerator for a long time empty the ice bucket and turn off the ice maker Ice bucket is not properly inserted Make sure the ice bucket is properly inserted Water line is not connected p...

Page 63: ...r water supply is not on Check if the water line is installed correctly Check if the water line stop cock is closed Dispenser panel Lock is activated Deactivate dispenser panel Lock A third party water filter was installed Use only Samsung provided or approved filters Unapproved filters may leak and damage the refrigerator ...

Page 64: ...sounds are normal When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating these sounds may occur When the refrigerator reaches the set temperature no fan sound will occur SSSRRR Whir During a defrost cycle water may drip on the defrost heater c...

Page 65: ...e increases or decreases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill the ice maker buzzing sounds may occur Due to pressure equalizing when opening and closing the refrigerator door whooshing sounds may occur ...

Page 66: ...Memo ...

Page 67: ...Memo ...

Page 68: ...roducts please contact the SAMSUNG customer care center Country Contact Center Web Site AUSTRALIA 1300 362 603 Other 1300 425 299 HHP www samsung com au support NEW ZEALAND 0800 726 786 All Product 0800 6 726 786 Support for Smart Mobile Devices www samsung com nz support DA68 03843M 01 ...

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