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To save the time and expense of an unnecessary service
call, perform the simple checks in this section before
contacting a service professional.
When you switch on your phone, the following
messages may appear:
“Insert USIM card”
• Be sure that the USIM card is correctly installed.
“Phone locked Enter password”
• The automatic locking function has been enabled. You
must enter the phone’s password before you can use
the phone.
“Enter PIN1”
• You are using your phone for the first time. You must
enter the PIN1 supplied with the USIM card.
• The PIN1 Check feature is enabled. Every time the
phone is switched on, the PIN1 has to be entered. To
disable this feature, use the PIN check menu.
“Enter PUK”
• The PIN1 code has been entered incorrectly three times
in succession, and the phone is now blocked. Enter the
PUK1 supplied by your service provider.
“No Service,” “Network Failure,” or “Not Done”
displays
• The network connection has been lost. You may be in a
weak signal area. Move and try again.
• You are trying to access an option for which you have
no subscription with your service provider. Contact the
service provider for further details.
You have entered a number but it was not dialled
• Be sure that you have pressed [
].
• Be sure you have accessed the right cellular network.
• Be sure that you have not set an outgoing call barring
option.
Your correspondent cannot reach you
• Be sure your phone is switched on. ( [
] pressed for
more than one second.)
• Be sure you are accessing the correct cellular network.
• Be sure that you have not set an outgoing call barring
option.
Your correspondent cannot hear you speaking
• Be sure you have switched off the microphone.
• Be sure you are holding the phone close enough to
your mouth. The microphone is located at the bottom
of the phone.
The phone starts beeping and “LOW BATTERY “
flashes on the display
• Your battery is insufficiently charged. Recharge the
battery.
The audio quality of the call is poor
• Check the signal strength indicator on the display
(
). The number of bars indicates the signal
strength from strong (
) to weak ( ).
• Try moving the phone slightly or moving closer to a
window if you are in a building.
No number is dialled when you re-call a Contacts
entry
• Use the Contact Search feature to ensure the number
has been stored correctly.
• Re-store the number, if necessary.
If the above guidelines do not help you to solve the
problem, take note of:
• The model and serial numbers of your phone
•Your warranty details
•A clear description of the problem
Then contact your local dealer or Samsung after-sales
service.
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