SMT-H3270 User Guide _
21
TROUBLESHOOTING
This section describes problems you may encounter while using SMT-H3270.
If a problem occurs in SMT-H3270, check the following items first.
Screen
Trouble
Solution
The TV screen does not display
any video.
1. Check if the power of the TV and Set-top box are
turned on.
2. Verify the cables are connected properly to the TV
3. Check if the STB is selected as the TV’s source.
Remote Control
Trouble
Solution
The remote control does not
operate.
1. Check if the remote control is suitable for use with
the STB.
2. Check if the remote control operates normally after
changing the batteries.
3. Check if the batteries are inserted correctly in the
remote control.
4. Check if any obstacle exists between the STB and
the remote control.
5. Check if the remote control operates normally
when used at a close distance.
General
Trouble
Solution
You can not hear Audio from TV or
Amplifier system
1. Check if the audio jacks of the TV are properly
connected to the audio output jacks of the STB.
2. If the audio cable is connected properly, check if
the mute function is set. If the mute function is set,
press the [Mute] button of the remote control in
order to release the mute function.
Summary of Contents for SMT-H3270
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