35
04
Appendix
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Troubleshooting
Problem
Action
I forgot my user ID/
password.
-
Move to “Log-in page
Forgot your ID/Password?”, and enter the
registered e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
I failed to connect
wirelessly with the
camera.
-
If you encounter a frequent turn off of the wireless Internet LED, this may be
caused by an improper place for the wireless Internet network. Come closer
to the AP and try again.
-
If the wireless network is unstable, you can still make connection via the
cable network.
After logged in,
I failed to register the
camera.
-
Check if the entered serial number matches with the label on the rear of
the camera.
-
Please re-enter the valid camera password and try again.
-
If the problem persists, reset the camera to the factory default and start all
over again.
(To reset the camera to the factory default, press and hold the reset button
on the rear of the camera. The camera will reboot when the factory reset is
completed.)
The camera is
registered, but is not
ready for network
connection.
-
Check if the front LED on the camera turns on.
-
If the wireless LAN LED turns off, follow the applicable instructions to make
the wireless LAN connection using WPS.
-
If the problem persists even if the wireless LAN LED turns off, move the
camera near the wireless AP and try again.
-
If you use the cable LAN network, the wireless LAN LED should turn off.
If the cable LAN is connected, the product will be connected to the server
automatically by the AP.
Problem
Action
Video will not be
played in event
alarms.
-
Event video will be uploaded in confidential mode. Login to the Google
account where you uploaded the video.
The camera video
is not uploaded to
YouTube.
-
Move to Setup
Alarm & Notification and adjust the sensitivity as
necessary.
-
From the Alarm & Notification setup, configure the YouTube notification
settings. (See page 27 of the manual)
-
YouTube has different service policies according to the country. The policy
for your country may prohibit uploading to YouTube. Please first check the
YouTube policy for your country.
-
According to the YouTube policy, it may limit the uploading size. Check the
allowable free space of your YouTube account, and if insufficient, delete the
exiting video clips or increase the upper limit.
The capture images in
the camera will not be
uploaded to Picasa.
-
Move to Setup
Alarm & Notification and adjust the sensitivity as
necessary.
-
From the Alarm & Notification setup, configure the Picasa notification
settings. (See page 28 of the manual)
-
Picasa has different service policies according to the country. The policy for
your country may prohibit uploading to Picasa. Please first check the Picasa
policy for your country.
-
According to the Picasa policy, it may limit the uploading size. Check the
allowable free space of your Picasa account, and if insufficient, delete the
exiting images or increase the upper limit.
Notification from
the camera is not
transferred to Twitter.
-
Move to Setup
Alarm & Notification and adjust the sensitivity as
necessary.
-
From the Alarm & Notification setup, configure the Twitter notification
settings. (See page 28 of the manual)
The video from the
camera is temporarily
lost.
-
The video from the camera will be affected by the illumination of the
installation site of the camera. This is why the video from the camera looks
lost if the camera is installed in a low illumination environment.
-
The video from the camera can be delayed according to a network delay.
Please check if the camera is installed in a place of proper wireless Internet
communications.
