Samsung SM-Z200F/DD User Manual Download

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www.samsung.com

User Manual

English. 07/2016. Rev.1.0

SM-Z200F/DD

Summary of Contents for SM-Z200F/DD

Page 1: ...www samsung com User Manual English 07 2016 Rev 1 0 SM Z200F DD ...

Page 2: ... files with contacts Applications 34 Installing or uninstalling apps 35 Phone 38 Contacts 40 Messages 41 Internet 42 Email 43 Camera 51 Gallery 52 Calendar 54 Music 55 Video 56 Voice Recorder 57 My Files 57 Memo 58 Clock 60 Calculator 60 FM Radio 61 Theme Store 61 Hints 62 Smart Manager 63 Google apps Settings 64 Introduction 64 Wi Fi 66 Bluetooth 68 Data usage 69 Hotspot and tethering 70 SIM card...

Page 3: ...able of Contents 3 73 Lock screen 74 Privacy and security 78 Accounts 79 Backup and reset 79 Language and input 79 Battery 80 Storage and RAM 80 Date and time 80 About device Appendix 81 Troubleshooting ...

Page 4: ...dia provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading auto syncing or using location services depending on your data plan For large data ...

Page 5: ...he supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance p...

Page 6: ...s 6 Device layout Microphone Touchscreen Front camera Headset jack Multipurpose jack Home key Menu key Power key Speaker Back key Volume key Loud speaker Rear camera Flash Main antenna GPS antenna Back cover ...

Page 7: ...ctor is recommended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water Keys Key Function Power Press and hold to turn the device on or off Press to turn on or lock the screen Menu Tap to open the list of options available for the current screen Home Press to tur...

Page 8: ...r Be careful not to damage your fingernails when you remove the back cover Do not bend or twist the back cover excessively Doing so may damage the cover 2 Insert the battery with the battery s gold coloured contacts properly aligned with the device s contacts 1 2 ...

Page 9: ...9 3 Replace the back cover Ensure that the back cover is closed tightly Use only Samsung approved back covers and accessories with the device Removing the battery 1 Remove the back cover 2 Pull out the battery ...

Page 10: ...s damage to the device Any damage caused by misuse is not covered by the warranty 2 Plug the USB power adaptor into an electric socket 3 After fully charging disconnect the device from the charger First unplug the charger from the device and then unplug it from the electric socket Do not remove the battery before removing the charger This may damage the device To save energy unplug the charger whe...

Page 11: ...ce cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid disconnecting from the network or losing power during a data transfer always use these apps after fully charging the b...

Page 12: ...the device performs the following Restricts the available apps to essential and selected apps only Deactivates the mobile data connection when the screen turns off Deactivates theWi Fi and Bluetooth features On the Home screen drag the favourite apps panel upwards tap Settings Battery Ultra power saving mode and then tap the Ultra power saving mode switch to activate it To deactivate ultra power s...

Page 13: ... Insert the primary SIM or USIM card into SIM card slot 1 1 and the secondary SIM or USIM card into SIM card slot 2 2 2 1 Do not insert a memory card into the SIM card slot If a memory card happens to be lodged in the SIM card slot take the device to a Samsung Service Centre to remove the memory card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any ...

Page 14: ...e it Changing the display icon and name of SIM or USIM cards On the Home screen drag the favourite apps panel upwards and tap Settings SIM card manager Select a SIM or USIM card and tap Icon or Name Set a display icon and name for each card You cannot change the default names of the cards To change the display name for a SIM or USIM card you must first change the display icon Setting preferred SIM...

Page 15: ...t the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device asks to reformat the memory card Frequent writing and erasing of data shortens the lifespan of memory cards When inserting a memory card into the device the memory card s file direct...

Page 16: ...r corrupted or damage to the memory card or device Samsung is not responsible for losses that result from the misuse of damaged memory cards including the loss of data Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device On the Home screen drag the favourite apps panel upwards and tap Settings Storage and RAM St...

Page 17: ...ised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hospitals Touchscreen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscreen do not tap it with anything sharp or apply excessive pressure to it with your fingertips The device may...

Page 18: ...een button or to enter a character using the keyboard on the screen tap it with your finger Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position ...

Page 19: ...n Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 20: ...e starting point for accessing all of the device s features It displays widgets favourite apps and more To view other panels swipe to the left or right or tap one of the screen indicators at the bottom of the screen A widget Screen indicators Favourite apps ...

Page 21: ...ed based on your preference Refer to Styler for more information Managing panels On the Home screen tap and hold an empty area to add move or remove a panel To add a panel swipe to the left on the panel preview area until Create page to add widget is displayed Then tap To move a panel drag the panel preview downwards to Rearrange page At the top of the screen swipe to the left or right to change t...

Page 22: ... open the Apps screen To move an item on the favourite apps panel tap and hold the item and then drag it to the new location To add an item to the favourite apps panel tap and hold the item on the Apps screen and then drag it to the panel To remove an item from the favourite apps panel tap and hold the item on the panel and then drag it to the Apps screen Apps screen The Apps screen displays icons...

Page 23: ...w panel tap and hold it Then drag it to the right side of the last panel and release it on the new panel Creating folders 1 On the Apps screen tap Create folder 2 Tick the apps to contain in a folder 3 Tap DONE A new folder containing the selected apps will be created 4 Enter a folder name and tap To add more apps to the folder tap and hold another app and then drag it to the folder ...

Page 24: ...f the screen Icon Meaning No signal Signal strength Currently accessing SIM or USIM card Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected Wi Fi connected Bluetooth feature activated GPS activated Call in progress Missed call New text or multimedia message Alarm activated Mute mode activated Vi...

Page 25: ...tap Settings Lock screen Screen lock type and then select a screen lock method The device requires an unlock code whenever unlocking it If the unlock code is forgotten take the device to a Samsung Service Centre to reset it Pattern Draw a pattern by connecting three blocks or more and then draw the pattern again to verify it PIN A PIN consists of numbers only Enter four numbers and then enter the ...

Page 26: ...he notification panel drag the status bar downwards To close the notification panel drag the bottom of the panel upwards You can use the following functions on the notification panel Launch Settings Tap a notification and perform various actions Clear all notifications Maximise brightness for better visibility in bright conditions Select a SIM or USIM card Adjust the brightness Quick setting butto...

Page 27: ...e the input language to one of the supported languages Break to the next line Delete a preceding character Enter punctuation marks Enter uppercase For all caps tap it twice Change the keyboard settings Enter a space Changing the input language Tap Select input languages and then select the languages to use When you select two or more languages you can switch between the input languages by swiping ...

Page 28: ...Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Place the cursor where the text is to be inserted and tap Paste To paste text that you have previously copied tap Clipboard and select the text Screen capture Capture a screenshot while using the device Press and hold the Home key and the...

Page 29: ... following versions of Samsung Smart Switch are available Mobile version Transfer data between mobile devices You can download the app from Tizen Store Computer version Transfer data between your device and a computer You can download the app from www samsung com smartswitch Samsung Smart Switch is not supported on some devices or computers Limitations apply Visit www samsung com smartswitch for d...

Page 30: ... data from the device Then disconnect your previous device from the computer 5 Connect your new device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your new device Using the device as a removable disk for data transfer Move audio video image or other types of files from the device to the computer or vice versa Do not disconnect the USB...

Page 31: ...ct the device to a computer and update the device to the latest software 1 On the computer visit www samsung com smartswitch to download and install Smart Switch 2 On the computer launch Smart Switch 3 Connect the device to the computer using a USB cable 4 If a software update is available follow the on screen instructions to update the device Do not turn off the computer or disconnect the USB cab...

Page 32: ...en tap Back up To set the device to automatically back up data tap the Auto back up switch to activate it To restore data using a Samsung account open the Apps screen and tap Settings Backup and reset Samsung Cloud Restore Current data will be deleted from the device to restore the selected items Performing a data reset Delete all settings and data on the device Before performing a factory data re...

Page 33: ...age 3 Tap Share Contacts If you are using this feature for the first time read and agree to the terms and conditions Your phone number will be verified and then the simple sharing feature will be activated 4 Select recipients and tap DONE If the recipients devices do not support the simple sharing feature a link to the files will be sent to them via text message The link will expire after a certai...

Page 34: ...d Select an app to view information about it To download free apps tap Get To purchase and download apps where charges apply tap Buy and follow the on screen instructions To change the auto update settings tap Settings Auto update applications and then select an option Managing apps Uninstalling apps On the Apps screen tap Edit The icon appears on the apps that you can uninstall Select an app and ...

Page 35: ...Tap Phone on the Apps screen 2 Tap Keypad and enter a phone number 3 Tap or to make a voice call Or tap or to make a video call Preview the phone number Delete a preceding character Add the number to the contacts list View call logs View the contacts list Enter the number using the keypad ...

Page 36: ... a call comes in tap Rejecting a call When a call comes in tap To send a message when rejecting an incoming call tap Reject call with message and select a message To create various rejection messages open the Apps screen and tap Phone Keypad Call settings Call rejection Call reject messages Create enter a message and then tap DONE Missed calls If a call is missed the icon appears on the status bar...

Page 37: ...your ears Keypad Open the keypad Bluetooth Switch to a Bluetooth headset if it is connected to the device Record Record a call conversation Mute Turn off the microphone so that the other party cannot hear you Extra vol Increase the volume End the current call During a video call The following actions are available Switch Switch between the front and rear cameras Mute Turn off the microphone so tha...

Page 38: ...d select an option icon at the bottom of the screen 4 Tap DONE To add a phone number to the contacts list from the keypad open the Apps screen and tap Phone Keypad Enter the number and tap Add to Contacts To add a phone number to the contacts list from received calls open the Apps screen and tap Phone Logs Then tap next to the phone number Importing contacts Import contacts from storage services t...

Page 39: ...ntacts list Drag a finger along the index at the right side of the contacts list to scroll through it quickly Tap the search field at the top of the contacts list and enter search criteria Once a contact is selected take one of the following actions Add to favourite contacts Make a voice or video call Compose a message Compose an email ...

Page 40: ...n the Apps screen 2 Tap 3 Add recipients and enter a message Enter emoticons Select contacts from the contacts list Enter recipients Attach files Send the message Enter a message 4 Tap SEND and select a SIM or USIM card to send the message Viewing messages Messages are grouped into message threads by contact You may incur additional charges for receiving messages when you are roaming ...

Page 41: ... webpages to access them conveniently 1 Tap Internet on the Apps screen 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen Move to the previously visited page Open the homepage Open the browser s tab manager View your bookmarks and recent history View saved offline webpages Refresh the current webpage ...

Page 42: ...ter a company email account tap Manual setup 3 Follow the on screen instructions to complete the setup To set up another email account tap Settings Add account If you have more than one email account you can set one as the default account Tap Settings Default sending account Sending emails 1 Tap to compose an email 2 Add recipients and enter an email text 3 Tap SEND to send the mail Reading emails...

Page 43: ...t take photos or record videos where legally prohibited Do not take photos or record videos in places where you may violate other people s privacy Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus 2 Tap to take a photo or tap to record a video Spread two fingers apart on the screen to zoom in and pinch to zoom out Shooting modes Record a video Ta...

Page 44: ...on the locked screen On the locked screen drag outside the large circle This feature may not be available depending on the region or service provider Some camera features are not available when you launch Camera from the locked screen while the security features are activated Launching Camera quickly Press the Home key twice quickly to launch Camera Camera always launches in auto mode Some camera ...

Page 45: ...ls camera light sensitivity Low values are for stationary or brightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Panorama Take a series of photos horizontally or vertically and then st...

Page 46: ...ous shot Take a series of photos of moving subjects On the preview screen tap MODE Continuous shot Tap and hold to take several photos continuously Picture collage Take up to four photos to create a collage On the preview screen tap MODE Picture collage Fast motion Record a video for viewing it in fast motion The focal length may become shorter when using this mode 1 On the preview screen tap MODE...

Page 47: ...ize When your face is detected in the face detection frame the device will take a photo after a few seconds Wide selfie Take a wide self portrait to include more people in the photo and avoid leaving people out 1 On the preview screen tap to switch to the front camera for self portraits 2 Tap MODE Wide selfie 3 Face the front camera lens 4 When the device detects your face tap the screen to take a...

Page 48: ...g conditions Interval shot Take series of self portraits at an interval and save photos you want 1 On the preview screen tap to switch to the front camera for self portraits 2 Tap MODE Interval shot 3 When the device detects your face tap the screen to take a photo of yourself The device will take four photos at the two second intervals To automatically take a photo using the face detection frame ...

Page 49: ...te the flash Template Select a template to use for taking a photo Ratio Change the screen ratio for a picture collage Layout Change the picture collage type Camera settings On the preview screen tap Settings The available options may vary depending on the shooting mode and which camera is being used Picture size rear Picture size front Select a resolution for photos Using a higher resolution will ...

Page 50: ...is deactivate the location tag setting Quick launch Set the device to launch the camera by pressing the Home key twice quickly Grid lines Display viewfinder guides to help composition when selecting subjects Find face Take a photo automatically using the face detection frame Save to Select the memory location for storage Volume keys function Set the device to use theVolume key to control the shutt...

Page 51: ...tored in the device Viewing images or videos 1 Tap Gallery on the Apps screen 2 Select an image or a video Video files show the icon on the preview thumbnail To play a video tap Add the image to favourites Move to the previous screen To hide or show the menus tap the screen ...

Page 52: ... tap Delete Deleting multiple images and videos 1 On the Gallery main screen tap Delete 2 Tick the images or videos to delete 3 Tap DELETE Calendar Introduction Manage your schedule by entering upcoming events in your planner Creating events 1 Tap Calendar on the Apps screen 2 Tap or double tap a date ...

Page 53: ...yncing events with your accounts On the Apps screen tap Settings Accounts select an account service and then tap the Sync Calendar switch to sync events with the account To add accounts to sync with open the Apps screen and tap Calendar Manage calendars Add account Then select an account to sync with and sign in When an account is added it will appear in the list of calendars ...

Page 54: ...a category and then select a song to play Change the repeat mode Set the file as your favourite song Skip to the next song Tap and hold to fast forward Pause and resume playback Adjust the volume Skip to the previous song Tap and hold to rewind Turn on shuffle Open the playlist Record your voice and add it to the current song ...

Page 55: ... Skip to the next video Tap and hold to fast forward Switch to the pop up video player Pause and resume playback Move to the previous screen Adjust the volume Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward use your finger to draw a cir...

Page 56: ... or play voice memos Recording voice memos 1 On the Apps screen tap Voice Recorder 2 Tap to start recording Speak into the microphone Tap Pause to pause recording While recording a voice memo tap Bookmark to insert a bookmark Start recording 3 Tap to finish recording ...

Page 57: ...ch for files or folders tap Memo Create memos and organise them by category On the Apps screen tap Memo Composing memos Tap on the memos list and enter a memo While composing a memo use the following options Set the memo as your favourite memo Add checklist Add tick boxes at the beginning of each row to create a list of tasks Insert image Insert images Record audio Make an audio recording to inser...

Page 58: ...d tap DONE To open the keypad to enter an alarm time tap the time To set an alarm with various alarm options set alarm options under the time input field and then tap DONE To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Drag outside the large circle to stop an alarm If you have previously enabled the snooze option drag outside the large circle t...

Page 59: ...ks to delete and then tap DELETE Stopwatch 1 On the Apps screen tap Clock Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset Timer 1 On the Apps screen tap Clock Timer 2 Set the duration and then tap Start 3 Drag outside the large circle when the timer goes off ...

Page 60: ...ear the history tap HISTORY Clear history FM Radio Listening to the FM radio Tap FM Radio on the Apps screen Before you use this app you must connect a headset which serves as the radio antenna The FM radio scans and saves available stations automatically when running for the first time Tap to turn on the FM radio Record a song from the FM radio Turn the FM radio on or off Add the current radio st...

Page 61: ...return to the FM radio screen Theme Store Purchase and download themes to apply various themes to the device Tap Theme Store on the Apps screen Select a theme to view more information about it To download free themes tap Download To purchase and download themes where charges apply tap the price and follow the on screen instructions Hints View help information to learn how to use the device and app...

Page 62: ...ning in the background Battery Check the remaining battery power and time to use the device For devices with low battery levels conserve battery power by activating power saving features Tap DETAILS to view the amount of battery power consumed by your device The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and...

Page 63: ... apps Google provides entertainment social network and business apps You may require a Google account to access some apps Refer to Accounts for more information To view more app information access each app s help menu Some apps may not be available or may be labelled differently depending on the region or service provider YouTube Watch or create videos and share them with others Google Search Sear...

Page 64: ... network devices Turn offWi Fi to save the battery when not in use 1 On the Settings screen tap Wi Fi and then tap the Wi Fi switch to activate it 2 Select a network from theWi Fi networks list Networks that require a password appear with a lock icon 3 Tap Connect Once the device connects to aWi Fi network the device will reconnect to that network each time it is available without requiring a pass...

Page 65: ...t to The devices will be connected when the other device accepts theWi Fi Direct connection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Tap Gallery on the Apps screen 2 Select an image 3 Tap Share Wi Fi Direct select a device to transfer the image to and then ta...

Page 66: ...a sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that are not tested or approved by the Bluetooth SIG may be incompatible with your device Do not use the Bluetooth feature for illegal purposes for example pir...

Page 67: ...Bluetooth settings screen is open 3 Accept the Bluetooth connection request on your device to confirm The devices will be connected when the other device accepts the Bluetooth connection request Sending and receiving data Many apps support data transfer via Bluetooth You can share data such as contacts or media files with other Bluetooth devices The following actions are an example of sending an i...

Page 68: ...ings for the limitation On the Settings screen tap Data usage SIM 1 SIM 2 View the amount of mobile data you have used You can activate ultra data saving mode to reduce the amount of mobile data you use Wi Fi View the amount ofWi Fi data you use Limiting data usage 1 On the Settings screen tap Data usage 2 Select a SIM 1 or SIM 2 and tap Manage data usage 3 Tap Limit 4 Enter a limit and tap Done T...

Page 69: ... permitted apps list tap SELECT tick apps to permit and then tap DONE The selected apps will be allowed to use the mobile data connection in the background Hotspot and tethering Use the device as a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap H...

Page 70: ...er device s screen search for and select your device from theWi Fi networks list 4 On the connected device use the device s mobile data connection to access the Internet SIM card manager Activate your SIM or USIM cards and customise the SIM card settings Refer to Using dual SIM or USIM cards for more information On the Settings screen tap SIM card manager Calls and messages Select a SIM or USIM ca...

Page 71: ...ing SIM1 network mode SIM2 network mode Select a network type Service providers Search for available networks and manually register a network Mobile network connections Set networks for data and multimedia messaging services Sounds and notifications Change settings for various sounds on the device On the Settings screen tap Sounds and notifications Ringtone Select a ringtone for incoming calls or ...

Page 72: ...ned on or the device is not on a flat surface Display Change the display settings On the Settings screen tap Display Brightness Adjust the brightness of the display Outdoor mode Activate outdoor mode to make the display easier to see in bright conditions Font Change the font size and type Screen timeout Set the length of time the device waits before turning off the display s backlight Apps Manage ...

Page 73: ...ents and sound settings Special days Apply special wallpapers to the Home screen and the locked screen for special days such as national holidays On the Settings screen tap the Special days switch to activate it To select the days to apply special wallpapers tap Select days Lock screen Change the settings for securing the device and the SIM or USIM card On the Settings screen tap Lock screen The a...

Page 74: ... send sound recordings along with the message to the recipients Refer to Send SOS messages for more information Find My Mobile Activate or deactivate the Find My Mobile feature Access the Find my mobile website findmymobile samsung com to track and control your lost or stolen device Show password Set the device to display passwords as they are entered SIM card lock Activate or deactivate the PIN l...

Page 75: ... 2 Follow the on screen instructions to enter the preset private mode access code Private mode is activated and the icon appears on the status bar You can view and access the hidden items only when private mode is activated To hide items stored in the private folder deactivate private mode Hiding content 1 On the Apps screen launch an app to hide items 2 Select an item and tap Move to Private If p...

Page 76: ...select a folder and tap Remove from Private 2 Tick items to unhide and tap DONE 3 Select a folder to move the items to and then tap DONE The items will be moved to the selected folder Automatically deactivating private mode You can set the device to automatically deactivate private mode each time the screen turns off 1 On the Settings screen tap Privacy and security Private mode and then tap the P...

Page 77: ...on screen instructions to add primary contacts if you have not already done so To send help messages with audio recordings or photos tap the Send audio recordings or Send pictures switch to activate it The Send pictures option may not be available depending on the region or service provider Adding primary contacts On the Settings screen tap Privacy and security Send SOS messages Manage primary con...

Page 78: ...ct items to sync Registering Samsung accounts You need a Samsung account when using some Samsung apps You can back up or restore data saved in the device to your Samsung account Register your Samsung account to the device to conveniently use Samsung services 1 On the Settings screen tap Accounts If you have already registered another account tap Add account 2 Tap Samsung account 3 Follow the on sc...

Page 79: ...or all menus and apps Keyboard Change the keyboard settings Battery View battery power information and change power saving options On the Settings screen tap Battery The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions DETAILS View the amount of battery power consumed by your device Ultra ...

Page 80: ...torage location RAM Check the amount of available RAM You can close background apps and reduce the amount of RAM you are using to speed up your device Date and time Access and alter the following settings to control how the device displays the time and date On the Settings screen tap Date and time If the battery remains fully discharged or removed from the device the time and date is reset Auto se...

Page 81: ...N incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals or poor reception you may lose reception Move to another area a...

Page 82: ...is scratched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold t...

Page 83: ...nected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provid...

Page 84: ...device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time your device may feel hot to the touch This is normal and should not affect your device s lifespan or performance If the device overheats or feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Centre Error...

Page 85: ... supported by the device If a file format is not supported such as DivX or AC3 install an app that supports it To confirm the file formats that your device supports visit www samsung com Your device supports photos and videos captured with the device Photos and videos captured by other devices may not work properly Your device supports multimedia files that are authorised by your network service p...

Page 86: ... obstructed in some locations such as indoors Set the device to useWi Fi or a mobile network to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appear...

Page 87: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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