troubleshooting
If you are having trouble with your mobile
Device
, try these troubleshooting procedures
before contacting a service professional.
While using your
Device
, the following messages may appear:
Message
Try this to solve the problem:
Device
lock
When the
Device
lock feature is
enabled, you must enter the password
you set for the
Device
.
Enter PIN
When using the
Device
for the first time
or when the PIN requirement is enabled,
you must enter the PIN supplied with
the
Device
. You can disable this feature
by using the PIN lock menu.
The
Device
beeps and the battery icon flashes.
Your battery is low. Recharge or replace the battery to continue using the
Device
.
The battery does not charge properly or sometimes the
Device
turns itself off.
The battery terminals may be dirty. Wipe both gold-coloured contacts with a
clean, soft cloth and try charging the battery again.
If the battery will no longer charge completely, dispose of the old battery
properly and replace it with a new battery.
Your
Device
is hot to the touch.
Some of the contents in this manual may differ from your
Device
depending
on the software of the
Device
or your service provider.
When you use several applications at once, your
Device
requires more power
and may heat up.
This is normal and should not affect your
device
’s lifespan or performance.
