Samsung SM-R38 User Manual Download Page 73

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Troubleshooting

Data stored on the Gear has been lost

Always make backup copies of all important data stored on the Gear. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored on
the Gear.

A small gap appears around the outside of the Gear case

•

This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.

•

Over time, friction between parts may cause this gap to expand slightly.

Summary of Contents for SM-R38

Page 1: ...www samsung com User Manual SM R380 ...

Page 2: ...issues caused by applications from any provider other than Samsung Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software Attempting to customise the operating system may cause the Gear or applications to work improperly Software sound sources wallpapers images and other media provided with this Gear are licensed f...

Page 3: ...ght laws No part of this guide may be reproduced distributed translated or transmitted in any form or by any means electronic or mechanical including photocopying recording or storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a regi...

Page 4: ...silent mode Basics 22 Viewing mobile device connection status and battery status 22 Using the touch screen 26 Viewing the Home screen 30 Apps screen 30 Using applications 31 Securing the Gear 31 Using calling features 33 Using notifications 35 Transferring files 35 Upgrading the Gear Applications 37 SVoice 38 WatchON Remote 39 Gallery 40 Weather 40 Find My Device 41 Health Management Applications ...

Page 5: ...th 60 Double press 60 Privacy lock 61 Profile 61 Reset Gear 61 Gear info Gear Manager 62 Launching Gear Manager 62 Connecting a new Gear 62 Configuring the Gear settings 63 Clock 63 Wallpapers 63 S Health 64 Notifications 64 My apps 65 Samsung Apps 66 Find my Gear 66 Settings 68 Help Troubleshooting ...

Page 6: ...ck Quick start guide The items supplied with the Gear and any available accessories may vary depending on the region or service provider The supplied items are designed only for this Gear and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are c...

Page 7: ... strap is kept clean Contact with contaminants such as dust and dye can cause stains on the strap that may not be fully removed Do not use a screen protector This causes touch screen sensor malfunctions Do not allow water to contact the touch screen The touch screen may malfunction in humid conditions or when exposed to water If the speaker is wet sound may be distorted Ensure that the speaker is ...

Page 8: ...ipurpose jack Charging terminals Button Button Function Power Press and hold to turn the Gear on or off Press to move to the Clock screen Press to lock the Gear on the Clock screen Press and hold for more than 7 seconds to reset the Gear ...

Page 9: ...sistant features of the device may be damaged If the device has been immersed in water or the microphone or the speaker is wet sound may not be heard clearly during a call Ensure that the microphone or the speaker is clean and dry by wiping it with a dry cloth If the device gets wet dry it thoroughly with a clean soft cloth The touch screen and other features may not work properly if the device is...

Page 10: ...de or damage the Gear When the battery power is low the battery icon appears empty If the battery is completely discharged the Gear cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the Gear The charging dock provided with the Gear is used for charging the Gear s battery Take care not to lose the dock 1 Confirm the ...

Page 11: ...the Gear on the charging dock with the charging terminals facing each other 3 Plug the small end of the charger cable into the multipurpose jack of the charging dock Then plug the large end of the charger into an electric socket ...

Page 12: ...ug the charger from the Gear While charging the Gear may heat up This is normal and should not affect the Gear s lifespan or performance If the battery gets hotter than usual the charger may stop charging If the Gear is not charging properly take the Gear and the charger to a Samsung Service Centre To save energy unplug the charger when not in use The charger does not have a power switch so you mu...

Page 13: ...usly Also even if the device is not being used battery life may be reduced The battery is consumable and the useful charge will get shorter over time Battery power can also be affected when you play high definition video The affects on battery power may vary depending on the situation Wearing the Gear 1 Release the buckle Be careful not to damage your fingernails when you release the clasp Do not ...

Page 14: ...le to close 1 2 Pin To measure your heart rate more accurately with the Gear wear the Gear firmly around your lower arm just above the wrist Refer to Wearing the Gear for details Replacing the strap Detach the strap from the Gear to replace it with a new one 1 Slide the latch on the strap inwards ...

Page 15: ...Getting started 15 2 Detach the end of the strap from the Gear 3 On the new strap insert one side of the pin into the recess at the side of the Gear ...

Page 16: ... one end of the pin into a recess and press the other end of the pin inwards Press the pin inwards using your finger or a tool such as a small flat tip screwdriver Then while pressing the pin inwards move the strap into position between the device s recesses Release you finger or remove the tool when the pin is held in place between the device and the strap Adjust the strap until the pin is sittin...

Page 17: ...ear A pop up window appears providing on screen instructions that prompt you to download and install Gear Manager You can use the Gear only after Gear Manager is installed on the mobile device Refer to Connecting the Gear to a mobile device for details Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and...

Page 18: ...ial scientific medical and low power products and interference may occur when making connections near these types of products Samsung is not responsible for the loss interception or misuse of data sent or received via the Bluetooth feature Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distan...

Page 19: ...device to one Gear You cannot use multiple Gears at the same time 1 Gear Turn on the Gear 2 Gear Read the download information in the pop up window and tap Next The Gear s model details appear 3 Mobile device Download Gear Manager from Samsung Apps You can also visit apps samsung com gear2 to download Gear Manager 4 Mobile device On the Apps screen tap Gear Manager 5 Mobile device Select the Gear ...

Page 20: ...Gear The Gear Manager application guide opens You can adjust the Gear s configuration in Gear Manager Connection methods and screenshots may vary depending on the type of device and the device s software version When connecting the Gear to another mobile device If you want to connect the Gear to a newly purchased mobile device or to another mobile device for the first time reset the Gear Resetting...

Page 21: ...adjust the brightness In bright conditions such as in direct sunlight you can set the brightness of the Gear s display at the maximum to use Outdoor mode If the screen remains off for 5 minutes outdoor mode is automatically reset to the default settings Adjusting the volume Adjust the volume up or down to adjust the Gear s volume On the Home screen tap Settings Sound Volume Then select an item and...

Page 22: ... use the touch screen Do not allow the touch screen to come into contact with other electrical devices Electrostatic discharges can cause the touch screen to malfunction To avoid damaging the touch screen do not tap it with anything sharp or apply excessive pressure to it with your fingertips The Gear may not recognise touch inputs close to the edges of the screen which are outside of the touch in...

Page 23: ...estures Tapping To open an application to select a menu item or to press an on screen button tap it with a finger Tapping and holding Tap and hold the screen with two fingers to open a list of recently used applications ...

Page 24: ...image to zoom in a part Double tap again to return To check the current status of the Gear and view the remaining battery power double tap anywhere on the screen with two fingers You can also adjust the volume and the brightness of the display ...

Page 25: ... on the Home screen or the Apps screen to see another panel Flick you finger down from the top of the screen while using apps to returns to the previous page Pinching Spread two fingers apart on an image to zoom in a part Pinch to zoom out ...

Page 26: ...nels scroll left or right Home screen panels 1 2 3 4 5 Available applications and the arrangement of applications may vary depending on the software version Number Application or feature 1 WatchON Remote Use the Gear as a remote control for aTV or set top box SVoice Command the Gear by voice to perform various features Find My Device Find the connected device Voice Memo Record and manage voice mem...

Page 27: ...tery life Adjust the volume and display brightness 3 Clock View the current date and time You can also launch Camera Pedometer or Settings 4 Notifications Stay up to date with a variety of events such as missed calls or new messages received on the connected mobile device Logs View recent calls and message logs of the connected mobile device Dialler Enter a phone number using the keypad to make a ...

Page 28: ...Take photos or videos and send them to the connected mobile device Settings Configure the Gear by setting items such as the clock background display settings and Bluetooth feature Music Player Listen to music saved on the Gear Using the Clock screen Press the Power button to open the Clock screen ...

Page 29: ...oving panels Adding a new panel To add a new panel to the Home screen tap and hold an icon Then drag it to A new panel is added to the Home screen and the selected icon appears in the new panel Moving a panel On the Home screen tap and hold a panel and drag it to the desired location Removing a panel On the Home screen tap and hold a panel and drag it to the rubbish bin icon Changing the backgroun...

Page 30: ...ease your finger when the colour of the Home icon changes to orange Using applications The Gear can run a range of applications On the Home screen or the Apps screen tap a shortcut or an application icon to open it On the Apps screen scroll left or right to view all the applications installed on the Gear Opening recently used applications Tap and hold the screen with two fingers and then select a ...

Page 31: ... with at least four numbers If you set an unlock PIN the Gear will lock automatically when it disconnects from the mobile device Unlocking the Gear Turn on the screen by pressing the Power button and enter the unlock PIN Alternatively connect to the mobile device again to unlock the Gear automatically Using calling features Making a call On the Home screen tap Dialler enter a number using the keyp...

Page 32: ...eadset if it is connected to the mobile device End the current call Answering a call When a call comes in drag to the right If the call waiting service is active another call can be made When a second call comes in end or hold the first call Rejecting a call Reject an incoming call and send a rejection message to the caller When a call comes in drag to the left To send a message when rejecting an ...

Page 33: ...ils on your connected mobile device Checking notifications Checking notifications immediately When a notification is received information about the notification such as type and the time it was received appears on the screen When a notification appears tap it to view details An example notifications for an email is shown in the image below Checking notifications at a later time 1 Tap Notifications...

Page 34: ...ssage You can receive notifications on the Gear for selected items In Gear Manager tap Notifications Notifications for Gear or General notifications and then tick items to select them If you set Notifications Limit notifications on Gear Manager you will not be able to view specific notifications on the Gear When Limit notifications is set you can still view notifications for incoming calls and ala...

Page 35: ...ct the Gear from the computer while a media file stored in the Gear is playing on the computer Stop media playback on the computer and disconnect the Gear and the computer If you use a USB hub the connection may not work properly and it may cause a file transfer malfunction It is recommended to connect the Gear to the computer s USB port directly Upgrading the Gear The Gear can be upgraded to the ...

Page 36: ...on screen instructions to complete the upgrade process When the upgrade is completed a completion message appears on the screen and the Gear resets automatically Check the Gear s battery status before upgrading the software Charge the battery fully before upgrading the software Do not turn off the computer or disconnect the USB cable while the Gear is upgrading While upgrading the Gear do not conn...

Page 37: ...ree to the terms and conditions on the connected mobile device You can use the following examples of spoken commands Open gallery Call Lulu mobile Check schedule Tips for better voice recognition Speak clearly Speak in quiet places Do not use offensive or slang words Avoid speaking in dialectal accents The Gear may not recognise your commands or may perform unwanted commands depending on your surr...

Page 38: ...ote control for other devices with an infrared receiver You can use this feature with various devices such asTVs and set top boxes Tap WatchON Remote on the Home screen The remote control screen may vary depending on the device being controlled Select a device to be controlled by the Gear remotely and then follow the on screen instructions to complete the setup Ensure that the Gear s infrared port...

Page 39: ...Double tap anywhere to zoom in Spread two fingers apart on any place to zoom in Pinch your fingers together to zoom out or double tap to return Playing videos Video files show the icon on the preview thumbnail Select a video to watch it and tap Deleting files When viewing a file tap Delete OK To delete multiple files at once tap and hold the file to delete on the file list screen Then add the othe...

Page 40: ...on on the Gear for the locations that are set on the connected mobile device Tap Weather on the Apps screen To view the weather information for the week tap the screen Find My Device Use this application to find the connected mobile device 1 Tap Find My Device on the Home screen 2 Tap Start The mobile device emits sounds and turns on the screen Drag outside the large circle on the mobile device or...

Page 41: ...You Start Exercising This app can be used to monitor your exercise While moderate physical activity such as brisk walking is safe for most people health experts suggest that you talk with your doctor before you start an exercise program particularly if you have any of the following conditions Heart disease Asthma or lung disease Diabetes or liver or kidney disease Arthritis You should also check w...

Page 42: ... pressure or high cholesterol You have impaired glucose tolerance also call pre diabetes When in Doubt Check it Out If you are unsure of your health status have several health problems or are pregnant you should speak with your doctor before starting a new exercise program Working with your doctor ahead of time is a good way to plan an exercise program that is right and safe for you Consider it th...

Page 43: ... and then measure it again Measurements are calculated using average values and should be repeated at least five times During winter or in cold weather keep yourself warm when measuring your heart rate Smoking or consuming alcohol before taking measurements may cause your heart rate to be different from your normal heart rate Do not talk yawn or breathe deeply while taking heart rate measurements ...

Page 44: ...st purchased or have reset the Gear read the on screen information about the application and tap OK Counting steps 1 Tap Pedometer on the Home screen 2 Tap Start to start counting You can view information such as step count and burnt calories on the screen Current steps Calories burnt Exercise distance 3 Tap the screen and then tap Pause to stop counting ...

Page 45: ...application to measure and record your current heart rate You can plan and adjust your exercise based on the recorded heart rate If you have just purchased or have reset the Gear read the on screen information about the application and tap OK The device s heart rate measurement feature cannot be used for clinical or medical diagnosis For more accurate heart rate measurement measure your heart rate...

Page 46: ...inks on the screen when heart rate measurement starts The measurement will be taken by the device Then after a brief delay your current heart rate is displayed on the screen Using additional features On the heart rate measurement screen tap to use additional features To view your heart rate records tap History To view help information tap Help ...

Page 47: ...such as altitude and speed when you are cycling or hiking Ensure that the Gear and the mobile device are connected at all times while using this feature In cold weather conditions Avoid using the device in cold weather If possible use the device indoors If you use the device outside in cold weather cover the Gear with your sleeves before using it Measure your heart rate before you start to exercis...

Page 48: ...ds Using additional features On the exercise screen tap to use additional features To view the exercise records tap History To view help information tap Help While monitoring your exercise information tap to use additional features Some features may not be available depending on the selected exercise type To view the exercise records tap Running history Walking history Cycling history Hiking histo...

Page 49: ...ercise such as cycling jogging or running When you use the Gear during your workouts the coaching feature measures your heart rate through the optical heart rate sensor It automatically adapts to your heart rate and gives you feedback such as a little faster maintain speed or slow down Visit www firstbeat fi te for more information Messages Use this application to view the messages received on the...

Page 50: ...ge navigation screen or tap Show on device Deleting messages On the message navigation screen tap Delete You can also tap select multiple messages to delete and then tap Delete to delete multiple messages at once Tap to select all files at once Music Player Use this application to listen to music saved on the Gear Tap Music Player on the Home screen Pairing with Bluetooth headsets 1 On the Home sc...

Page 51: ...ation to play and control media files You can launch the music player on the connected mobile device and control playback with the Gear For other media files start playback on the mobile device first You can control playback of the currently playing file from the Gear 1 Tap Media Controller on the Apps screen 2 Tap to play media files on the connected mobile device Skip to the next file Tap and ho...

Page 52: ...ice s contacts list on the Gear Tap Contacts on the Home screen You can make a call or send a message to a contact by scrolling left or right on a contact entry Voice Memo Use this application to record voice memos Tap Voice Memo on the Home screen Recording voice memos Tap to start recording Speak into the microphone at the bottom right of the Gear Tap to pause recording Tap to finish recording T...

Page 53: ...next voice memo Email Use this application to check emails received on the connected mobile device Tap Email on the Apps screen To open an email select an email from the list and tap it The email navigation screen will appear Checking emails on the connected mobile device To check emails on the connected mobile device tap Show on device on the email navigation screen or tap Show on device Deleting...

Page 54: ... and display brightness Tap Controls on the Home screen Logs Use this application to view the connected mobile device s call and message logs on the Gear Tap Logs on the Home screen Select a log and scroll up or down to search for the desired log entry To make a call drag a log entry to the right To send a message drag a log entry to the left In the detailed view of the log tap to call the number ...

Page 55: ...ke more photos or videos Access Gallery and delete files or transfer files to the connected mobile device After you transferred files to the mobile device and take more photos or videos your Gear will delete some files that are transferred to free some memory While charging you cannot use this application Camera etiquette Do not take photos or videos of other people without their permission Do not...

Page 56: ...rding sound tap the screen again Viewing images After taking a photo scroll left to view the image Scroll right to return to the camera screen Taking videos Taking a video Tap and then tap the screen to take a video To stop recording tap the screen again The maximum recording time is 15 seconds After you record three videos the camera will shut off to maintain device performance ViewingVideos Afte...

Page 57: ... signature to photos Location tags Attach a GPS location tag to the photo Avoid using the location tag feature in shaded areas between tall buildings or during bad weather The GPS signal reception may fail Location information is displayed when the images are uploaded to the internet To prevent the location information from being displayed turn off the location tag feature Voice control Set the Ge...

Page 58: ...type Wallpapers Change the colour of the Home screen Or set an image or photo stored in the Gear as wallpaper for the Home screen On the Home screen tap Settings Wallpapers Notifications Use the Gear to stay up to date with a variety of events such as missed calls or new messages received on the connected mobile device On the Home screen tap Settings Notifications ...

Page 59: ...n tap Settings Display Brightness Adjust the brightness for the display Screen timeout Set the length of time the Gear waits before turning off the display s backlight Font Change the font type and size for display text Language Select a display language for all menus and applications When the Gear is connected to a mobile device the language settings applied on the mobile device are applied to th...

Page 60: ...ar on other devices lists when they search for Bluetooth devices Double press Set an application that instantly launches when you press the Power button twice On the Home screen tap Settings Double press and then select an option Privacy lock On the Home screen tap Settings Privacy lock Privacy lock Activate or deactivate the privacy lock feature by setting a PIN of at least four numbers Help Acce...

Page 61: ... the Gear to another mobile device If you want to connect the Gear to a newly purchased mobile device or to another mobile device for the first time reset the Gear Resetting the Gear will remove the data from the memory After the reset you can connect the Gear to a different mobile device Gear info On the Home screen tap Settings Gear info About Gear Access information about the Gear USB debugg Ac...

Page 62: ...bile device Connecting a new Gear At the top of the Gear Manager screen tap Search for new devices Disconnect the currently used Gear and connect another Gear Configuring the Gear settings Access information about the Gear and update Gear software Tap the Gear name in the Paired device list on the Gear Manager screen and then use the following features Connect Disconnect Connect or disconnect a Ge...

Page 63: ...oto stored in the mobile device as wallpaper for the Gear Home screen Tap Wallpapers on the Gear Manager screen Select a wallpaper for the Home screen The selected wallpaper is applied to the Gear s Home screen S Health You can transfer S Health records saved on the Gear to the connected mobile device To set the time interval for sending files on the Gear Manager screen tap next to S Health and ta...

Page 64: ...reen is turned on Some mobile devices do not support the Smart relay function The mobile device must be unlocked first to view details when the screen is locked Preview message Set pop up windows to display the application name or the content Keep screen off Set to receive notifications with the display turned off Instant alerts for Gear Set the items to be received directly on the Gear Notificati...

Page 65: ...sfer None Transfer now To set the files to be automatically transferred to a mobile device when memos are recorded with the Gear tap Auto transfer Always To transfer photos and videos tap next to Camera and tap Auto transfer Manual Transfer now To set the files to be automatically transferred to a mobile device when images are taken with the Gear tap Auto transfer Always Samsung Apps You can downl...

Page 66: ... backup date On the Settings screen tap Backup and restore Setting the Power button Set actions to be performed when you press the Gear s Power button twice On the Settings screen tap Double pressing home key and then select an option Activating the auto lock feature Set the mobile device to lock automatically when it is disconnected from your Gear On the Settings screen tick Auto lock Tap Continu...

Page 67: ...een is displayed Setting a method to enter text and managing templates Select a method to enter text and manage messages templates Default Select a method for entering text Quick responses Manage message templates to use when you reply to a message Answering an incoming call using a voice command When a call comes in you can accept or reject it by using a voice command On the Settings screen tick ...

Page 68: ...ng security Set to allow or block the installation of applications from app markets other than Samsung Apps On the Settings screen tick Unknown sources Viewing the open source licence You can view open source licence information On the Settings screen tap Open source license Viewing the Gear Manager version View the Gear Manager version information in Gear Manager version Help You can access infor...

Page 69: ...y malfunction The touch screen may malfunction in humid conditions or when exposed to water Restart your Gear to clear any temporary software bugs Ensure that your Gear software is upgraded to the latest version If the touch screen is scratched or damaged visit a Samsung Service Centre Your Gear freezes or has fatal errors If your Gear freezes or hangs you may need to close applications and turn o...

Page 70: ... Gear Manager application is installed on the mobile device Ensure that your Gear and the other Bluetooth device are within the Bluetooth connection range 10 m The distance may vary depending on the environment the devices are used in Restart both devices and launch the Gear Manager on the mobile device again Your Gear receives notifications at an interval different than the one you set on the mob...

Page 71: ...ved chargers Ensure that you place the Gear on the charging dock and connect the dock to the charger properly If the charging terminals are dirty the battery may not charge properly or the Gear may turn off Wipe both gold coloured contacts and try charging the battery again The batteries in some devices are not user replaceable To have the battery replaced visit a Samsung Service Centre The batter...

Page 72: ...rt the Gear If you are still having trouble with the camera application after trying these tips contact a Samsung Service Centre Photo quality is poorer than the preview The quality of your photos may vary depending on the surroundings and the photography techniques you use If you take photos in dark areas at night or indoors image noise may occur or images may be out of focus A connection is not ...

Page 73: ...annot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored on the Gear A small gap appears around the outside of the Gear case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly ...

Page 74: ...English EU 03 2014 Rev 1 0 Some content may differ from your Gear depending on the region service provider or software version and is subject to change without prior notice www samsung com ...

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Samsung SM-R38, User Manual

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