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Samsung SM-R210, User Manual

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your Gear 360.

Your Gear 360 does not turn on

When the battery is completely discharged, your Gear 360 will not turn on. Charge the 
battery completely before turning on the Gear 360.

Another Bluetooth or Wi-Fi device cannot locate your Gear 360

•  

Ensure that your Gear 360 enters Bluetooth or Wi-Fi pairing mode. Press and hold the 
Menu key. Then, when 

Connect to Android

, or 

Connect to iOS

 appears on the camera 

status screen, press the OK key to enter Bluetooth or Wi-Fi pairing mode.

•  

Ensure that your Gear 360 and the mobile device to connect with are within the 
Bluetooth connection range (10 m) or the Wi-Fi connection range (5 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A Bluetooth connection is not established or your Gear 360 and the 

mobile device are disconnected

•  

Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

•  

Ensure that the latest version of the Samsung Gear 360 app or the Gear 360 app is 
installed on the mobile device. Update the Samsung Gear 360 app or the Gear 360 app if 
it is not up to date.

•  

Ensure that your Gear 360 and the other Bluetooth device are within the Bluetooth 
connection range (10 m). The distance may vary depending on the environment the 
devices are used in.

•  

Restart both devices and launch the 

Samsung Gear 360

 app or the 

Gear 360

 app on the 

mobile device again.

Summary of Contents for SM-R210

Page 1: ...www samsung com User Manual SM R210 English 06 2017 Rev 1 0 ...

Page 2: ...r 360 to a mobile device Using the Gear 360 23 Using the Gear 360 s menus 24 Recording videos and taking photos with the Gear 360 solely 25 Connecting to a mobile device remotely 26 Recording videos or taking photos 36 Live broadcast 37 Configuring camera settings 39 Viewing videos or images 46 Using the computer program 47 Transferring files to a computer 47 Configuring the settings 49 Updating t...

Page 3: ...o fisheye lenses capture lively photos and videos When you connect the Gear 360 to your mobile device via Bluetooth orWi Fi you can capture videos and photos remotely from your mobile device You can also view edit and share videos and photos If you connect the Gear 360 to a GearVR you can view your Gear 360 videos more realistically ...

Page 4: ...r 360 make sure they are compatible with your device This product includes certain free open source software To see the instructions for viewing the open source licence go to the Samsung website opensource samsung com Instructional icons Warning situations that could cause injury to yourself or others Caution situations that could cause damage to your device or other equipment Notice notes usage t...

Page 5: ...t of compatible computers Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the Gear 360 before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availab...

Page 6: ...ayout Strap hole OK key Front camera Front camera status light Menu key Indicator light Camera status screen Power key Microphone Speaker Rear camera Rear camera status light Memory card tray Multipurpose jack USBType C ...

Page 7: ...to turn the Gear 360 on or off Press to return to the previous screen on the camera status screen Menu Press repeatedly to move to the menu you want Press and hold to access connection modes OK Press to record a video or take a photo or select the option you want ...

Page 8: ... memory card or successfully resetting the Gear 360 Flashes red three times Power off Flashes red Battery power is low lower than 10 Overheating Red The battery is charging Green The battery is fully charged Red Green Blue Waiting for the mobile device to connect Blue Connected to the mobile device Flashes blue Transferring videos or photos Updating software ...

Page 9: ...r icons on the camera status screen Camera status screen Indicator icons Indicator icons appear on the camera status screen You can check the Gear 360 s status on the camera status screen Current shooting mode Available video recording time Available number of photos you can take Mobile device connection status Battery power Charging status ...

Page 10: ...t intervals and save them as one video Time lapse shooting interval Recording a time lapse video Video looping mode Record a video continuously by deleting a set period of the previously recorded content and saving the new content Video looping recording time Landscape HDR mode Automatically take three photos combine them and then calibrate the colours Live broadcast mode Broadcasting a live video...

Page 11: ...f you use a slow writing memory card the recording of your video can be interrupted because the card cannot process data at the rate the video is being shot If this occurs replace the card with a faster memory card or reduce the video resolution Use caution to insert the memory card right side up Memory cards are sold separately If you insert or remove a memory card while the Gear 360 is turned on...

Page 12: ...ful not to damage your fingernails when you remove the memory card tray 2 Gently press the memory card into the memory card tray with the gold coloured contacts properly aligned with the Gear 360 s contacts 3 Insert the memory card tray back into the memory card tray slot Memory card Memory card tray slot ...

Page 13: ...ber to make backup copies of all important data stored in the memory card The manufacturer s warranty does not cover loss of data resulting from user actions Formatting on the Gear 360 1 Press the Menu key until Settings appears on the camera status screen and then press the OK key to select it 2 Press the Menu key until Format appears on the camera status screen and then press the OK key to selec...

Page 14: ...battery Charge the battery before using the Gear 360 for the first time or when it has been unused for extended periods Use only Samsung approved chargers Unapproved chargers can cause the battery to explode or damage the Gear 360 Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty Chargers are sold separately To save ...

Page 15: ...ose jack of the Gear 360 and plug the large end of the charger into an electric socket Multipurpose jack USBType C 2 After fully charging disconnect the Gear 360 from the charger First unplug the charger from the Gear 360 and then unplug it from the electric socket ...

Page 16: ...ut it may take longer to fully charge the battery While charging the Gear 360 and the charger may heat up This is normal and should not affect the Gear 360 s lifespan or performance If the temperature rises above a certain level battery charging will be stopped You cannot charge the Gear 360 while recording a video using the time lapse feature or using the viewfinder remotely on the connected mobi...

Page 17: ...r 360 You can conveniently carry the Gear 360 by attaching the strap to the Gear 360 Insert the strap into the strap hole and then pull the loop 1 2 You can also use the strap s rubber ring to fix the Gear 360 to record videos or take photos ...

Page 18: ...d By using the Auto power off after option you can set the length of time the Gear 360 waits before it turns off Refer to Configuring the settings for more information Follow all posted warnings and directions from authorised personnel in areas such as aeroplanes and hospitals Restarting the Gear 360 If your Gear 360 is frozen and unresponsive press and hold the Power key for more than 7 seconds t...

Page 19: ...ces Connecting to a mobile device To control the Gear 360 from your mobile device the Gear 360 must be paired with the mobile device After the Gear 360 has paired with the mobile device the Gear 360 will try to connect to the mobile device every time you turn on the Gear 360 For Android devices you can capture videos and photos and view them on your mobile device viaWi Fi Direct after connecting f...

Page 20: ...Wi Fi will be activated automatically from next time without having to press the Menu key Also Connect to iOS appears on the camera status screen first when you press and hold the Menu key Mobile device 4 Launch the Samsung Gear 360 app on the mobile device For iOS devices launch the Gear 360 app 5 Tap CONNECTTO GEAR 360 6 Follow the on screen instructions to complete the connection When your Gear...

Page 21: ...bles To avoid problems when connecting your Gear 360 to another device place the devices close to each other Ensure that your Gear 360 and the other Bluetooth device are within the Bluetooth connection range 10 m The distance may vary depending on the environment the devices are used in Ensure that there are no obstacles between the Gear 360 and a connected device including human bodies walls corn...

Page 22: ...ect while it is connected to aWi Fi network the mobile device s screen may flicker due to the limited capability of theWi Fi network Using a mobile device near other devices which are connected to theWi Fi network may affect the signal strength and cause the screen to flicker Wi Fi performance may vary depending on the region If you connect the Gear 360 to your mobile device in a place where outdo...

Page 23: ...rding videos for more information Photo Photo shooting mode Refer toTaking photos for more information Time lapse Time lapse mode Refer toTime lapse for more information Video looping Video looping mode Refer toVideo looping for more information Landscape HDR Landscape HDR mode Refer to Landscape HDR for more information Settings Customise settings Refer to Configuring the settings for more inform...

Page 24: ...360 solely You can use the Gear 360 to record videos and take photos without connecting to any other devices 1 Press the Menu key to select a shooting mode and press the OK key 2 Press the OK key to record a video or take a photo To stop recording a video press the OK key ...

Page 25: ... mobile device and then tap Camera to activate the remote viewfinder Or tap Gallery to access the videos and images saved in the Gear 360 Live broadcast with the Gear 360 View videos and photos saved in the Gear 360 Configure the Gear 360 and app settings Connect to the Gear 360 s camera remotely For Android devices the mobile device sWi Fi feature will be activated automatically and the Gear 360 ...

Page 26: ... both the front and rear cameras the border where two images are stitched together may not be smooth Camera etiquette Do not record videos or take photos of other people without their permission Do not record videos or take photos where legally prohibited Do not record videos or take photos in places where you may violate other people s privacy Tips for getting the best shots Place the subject in ...

Page 27: ...ear camera to capture wide angle videos or photos Using the Gear 360 1 Press the Menu key until Settings appears on the camera status screen and then press the OK key to select it 2 Press the Menu key until Switch lens appears on the camera status screen and then press the OK key to select it 3 Press the Menu key until the camera you want to use appears on the camera status screen and then press t...

Page 28: ...f automatically to prevent damage If the Gear 360 is turned off due to overheating wait for it to cool down before resuming use iOS devices do not support the preview feature when recording videos Large files will be divided into 1 8 GB units and saved Using the mobile device 1 Launch the Samsung Gear 360 app on the mobile device For iOS devices launch the Gear 360 app 2 Tap Camera The viewfinder ...

Page 29: ...e taken with the front and rear cameras in different forms by changing preview mode On the viewfinder tap to change preview mode 360 view Display the preview image spherically Round view Display the preview image as an inverted panorama Stretched view Display the preview image with a stretched view Dual view Split the preview image to display each of the front and rear cameras screens Panoramic vi...

Page 30: ... the Gear 360 s memory card The available video recording time will be displayed on the camera status screen Taking photos Take 360 degree photos in dual lens mode or take wide angle photos in single lens mode Using the mobile device 1 Launch the Samsung Gear 360 app on the mobile device For iOS devices launch the Gear 360 app 2 Tap Camera The viewfinder will appear 3 Tap MODE Photo 4 Point the ca...

Page 31: ... them as one video By playing the videos you can view how the subject looks different from various perspectives You cannot preview the images while recording the time lapse videos Using the mobile device 1 Launch the Samsung Gear 360 app on the mobile device For iOS devices launch the Gear 360 app 2 Tap Camera The viewfinder will appear 3 Tap MODE Time lapse 4 Tap to set intervals 5 Tap to record ...

Page 32: ...ile device s viewfinder 2 Press the OK key to record videos 3 Press the OK key to finish recording videos The video will be saved in the Gear 360 s memory card Video looping Record a video continuously by deleting a set period of the previously recorded content and saving the new content You can make the most of the memory card s capacity iOS devices do not support the preview feature Selecting th...

Page 33: ...s The beginning of the previously recorded content will be deleted to allow new footage to be captured Maximum Record a video and save the video at 5 minute intervals until the memory card is full The beginning of the previously recorded content will be deleted to allow new footage to be captured The saving time of videos may differ depending on the memory card s capacity Using the mobile device 1...

Page 34: ...key to finish recording the video The video will be saved in the Gear 360 s memory card Landscape HDR Automatically take three photos combine them and then calibrate the colours The dark or bright parts of photos can be expressed with rich colours In the Landscape HDR mode photos may be blurred if they are taken while the camera or subjects are moving Place the Gear 360 on a flat surface or use a ...

Page 35: ...ear 360 1 Press the Menu key until Landscape HDR appears on the camera status screen and then press the OK key to select it 2 Press the OK key to record a video The photo will be saved in the Gear 360 s memory card The available number of photos you can take will be shown on the camera status screen The total number of remaining photos may not appear to decrease after taking photos depending on th...

Page 36: ...hen sign in to the account The broadcast standby screen will appear You can set your broadcast to be public or private 3 Tap to invite contacts When the broadcast starts the video link will be sent to the selected contacts via message The invited contacts can watch the broadcast by tapping the link 4 Tap to start broadcasting 5 Tap to end your broadcast You can upload the live video or share the l...

Page 37: ...and which camera is being used Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Select an appropriate white balance so images have a true to life colour range Take photos with rich colours and reproduce details even in areas with different exposure values Set recording intervals while recording time lapse videos Sh...

Page 38: ...er ISO settings can result in noise in photos Sharpness Set the sharpness of your photos Reduce wind noise Reduce the permitted range of background noise during recording to improve sound quality Location tags Attach a GPS location tag to the photo If you want to use the location tags feature connect the Gear 360 to your mobile device GPS signal strength may decrease in locations where the signal ...

Page 39: ...degree videos recorded by dual lenses The video will start playing 5 During playback spread two fingers apart on the screen to zoom in and pinch them together to zoom out To rewind or fast forward the video drag the play bar Tap the point on the play bar that you want to skip to view that section of the video Viewing 360 degree videos You can use additional features when viewing 360 degree videos ...

Page 40: ...lit the image to display each of the front and rear cameras screens Panoramic view Display the image with a wide view In the 360 view Round view and Stretched view modes you can view images from different angles by dragging your finger across the screen in any direction To reset the angle to the default setting tap Reset view Viewing photos View the taken images on the remotely connected mobile de...

Page 41: ...s using the motion feature While viewing the image tap Motion view and tilt or move the device in desired angle To deactivate the motion feature tap Motion view Changing view mode While viewing an image tap 360 view Round view Stretched view Dual view or Panoramic view to change the view mode 360 view Display the image spherically Round view Display the image as an inverted panorama Stretched view...

Page 42: ... the Gear 360 app screen tap Gallery GEAR 360 select videos and images to save and then tap Save The videos and images will be saved in the mobile device You can view the saved files in PHONE The resolution of videos and images may be reduced depending on whether your mobile device supports high resolutions When you save 360 degree videos to your mobile device the file size will be larger due to t...

Page 43: ...eo The 360 degree video will be saved as the standard video The video will be saved differently depending on the view mode or angle You can view saved videos in PHONE You can save 360 degree videos as standard videos only if they are saved on your mobile device This feature may not be available depending on your mobile device or software version Trimming videos Select a video from the list in PHON...

Page 44: ...or software version Installing and signing in to the Oculus app To view videos and images captured by the Gear 360 on the GearVR install the Oculus app on the connected mobile device and then sign in to your Oculus account 1 Connect your mobile device to the GearVR 2 When a voice prompt requests you to separate the mobile device from the GearVR remove the mobile device 3 Follow the on screen instr...

Page 45: ...On the mobile device tap My Files Internal storage DCIM Gear 360 and then save files 2 On the mobile device sign in to your Oculus account 3 On the mobile device tap the Samsung Gear 360 app Gallery PHONE View on GearVR 4 Connect the mobile device to the GearVR The list of content saved in the mobile device will appear on the GearVR screen 5 Select content to view using the touchpad on the GearVR ...

Page 46: ...u can download these programs from www samsung com For more information refer to the program s help menu The Gear 360 ActionDirector program provides the video editing feature You can connect the Gear 360 only to a computer which has a USBType A port When you start the program for the first time you have to activate the Gear 360 Follow the instructions to complete the activation process When activ...

Page 47: ...using the USB cable The Gear 360 will be recognised as a removable disk 2 Transfer files between your Gear 360 and the computer Configuring the settings You can configure settings for the Gear 360 and the app On the mobile device tap the Samsung Gear 360 app or the Gear 360 app Settings GEAR 360 Sound and LED Change the notification sound and the light settings Volume Adjust the notification sound...

Page 48: ...urs Firmware version View the software version of the Gear 360 and update the software GEAR 360 APP Camera settings Configure the camera settings Gallery settings Change the save settings Tilt correction Adjust the tilt of photos and videos when saving them on your mobile device This feature automatically straightens captured videos and photos when you save them on your mobile device so playback m...

Page 49: ...ear 360 app or the Gear 360 app Settings Firmware version CHECK FOR UPDATES Ensure that the Gear 360 and the mobile device are sufficiently charged before updating the firmware Ensure that the Gear 360 and the mobile device are connected Do not turn off the Gear 360 or mobile device while updating the firmware Updating the app On the mobile device tap the Samsung Gear 360 app or the Gear 360 app S...

Page 50: ...the mobile device to connect with are within the Bluetooth connection range 10 m or theWi Fi connection range 5 m If the tips above do not solve the problem contact a Samsung Service Centre A Bluetooth connection is not established or your Gear 360 and the mobile device are disconnected Ensure there are no obstacles such as walls or electrical equipment between the devices Ensure that the latest v...

Page 51: ...ill get shorter over time The time on the Gear 360 has been reset The time will be reset when you update the Gear 360 You can set the time by connecting it to the mobile device via Bluetooth Your Gear 360 is hot to the touch When using the Gear 360 for an extended period the Gear 360 and its battery may heat up If the temperature rises above a certain level the Gear 360 will stop recording and tur...

Page 52: ...s dirty Wipe the lens in a circular motion with a clean soft cloth Removing the battery To remove the battery contact an authorised service centre To obtain battery removal instructions please visit www samsung com global ecodesign_energy For your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal ...

Page 53: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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