troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting
procedures before contacting a service professional.
While using your phone, the following messages may appear:
Message
Try this to solve the problem:
Phone lock
When the phone lock feature is enabled,
you must enter the password you set for
the phone.
Enter PIN
When using the phone for the first time
or when the PIN requirement is enabled,
you must enter the PIN supplied with the
SIM card. You can disable this feature
by using the PIN lock menu.
Enter PUK
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.
The phone beeps and the battery icon flashes.
Your battery is low. Recharge or replace the battery to continue using the phone.
The battery does not charge properly or sometimes the phone turns itself off.
z
The battery terminals may be dirty. Wipe both gold-coloured contacts with a
clean, soft cloth and try charging the battery again.
z
If the battery will no longer charge completely, dispose of the old battery
properly and replace it with a new battery.
Your phone is hot to the touch.
When you use several applications at once, your phone requires more power and
may heat up.
This is normal and should not affect your phone’s lifespan or performance.
Some of the contents in this manual may differ from your phone depending on
the software of the phone or your service provider.
