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Samsung SM-J410F, User Manual, Page: 2 / 92

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Summary of Contents for SM-J410F

Page 1: ...www samsung com USER MANUAL English 10 2018 Rev 1 0 SM J410F SM J410F DS SM J410G SM J410G DS ...

Page 2: ... 25 Turning the device on and off 26 Initial setup 27 Samsung account 28 Transferring data from your previous device 31 Understanding the screen 41 Notification panel 43 Entering text Apps and features 45 Installing or uninstalling apps 47 Phone 51 Contacts 54 Messages 56 Internet 57 Camera 60 Gallery 64 Calendar 65 Files Go 65 Clock 67 Calculator 68 Radio 69 Sharing content 70 Google apps ...

Page 3: ... Fi 73 Bluetooth 75 Data saver 76 Mobile Hotspot andTethering 77 SIM card manager dual SIM models 77 More connection settings 79 Sounds and vibration 79 Apps and notifications 80 Display 80 Smart Manager 82 Lock screen and security 83 Accounts 83 Accessibility 84 Google 84 User manual 84 System ...

Page 4: ...ce or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading ...

Page 5: ...our device is approved by the FCC you can view the FCC ID of the device To view the FCC ID launch the Settings app and tap System About phone Status Depending on the region you can view the regulatory information on the device To view the information launch the Settings app and tap System About phone Regulatory information Instructional icons Warning situations that could cause injury to yourself ...

Page 6: ...stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place fo...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ...ontinues to overheat contact a Samsung Service Centre Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device becomes hotter than usual a device overheating message will appear To lower the device s temperature the screen brightness and t...

Page 9: ...harger or battery Device layout and functions Package contents Refer to the quick start guide for package contents The items supplied with the device and any available accessories may vary depending on the region or service provider The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior no...

Page 10: ... Multipurpose jack Volume key SIM card tray Single SIM models Memory card tray Dual SIM models SIM card Memory card tray Speaker Front camera Proximity Light sensor Flash Speaker Main antenna GPS antenna Flash Rear camera Earphone jack Microphone ...

Page 11: ...attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not cover the proximity sensor area with screen accessories such ...

Page 12: ...has been unused for extended periods Use only Samsung approved chargers batteries and cables Unapproved chargers or cables can cause the battery to explode or damage the device Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty To save energy unplug the charger when not in use The charger does not have a power switch ...

Page 13: ...he battery consumption Your device provides various options that help you conserve battery power Optimise the device using the Smart manager When you are not using the device turn off the screen by pressing the Power key Activate power saving mode Close unnecessary apps Deactivate the Bluetooth feature when not in use Deactivate theWi Fi feature when not in use Deactivate auto syncing of apps that...

Page 14: ...such as a computer may result in a slower charging speed due to a lower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal ...

Page 15: ...phone service provider For dual SIM models you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconven...

Page 16: ...Basics 16 Single SIM models ...

Page 17: ...Basics 17 Dual SIM models SIM card tray 1 ...

Page 18: ...ray 2 1 Insert the ejection pin into the hole next to the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot ...

Page 19: ...e tray 2 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from enterin...

Page 20: ... and tap Connections SIM card manager Select a SIM or USIM card and tap the switch to activate it Customising SIM or USIM cards Launch the Settings app tap Connections SIM card manager and then select a SIM or USIM card to access the following options Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred SIM or US...

Page 21: ...incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognise the card To use the memory card you must format it If your dev...

Page 22: ...Basics 22 ...

Page 23: ...abled 3 Place a memory card on the tray 2 with the gold coloured contacts facing downwards Tray 2 Tray 1 4 Gently press the memory card into the tray to secure it If the card is not fixed firmly into the tray the memory card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always mak...

Page 24: ...ng information or right after transferring data Doing so can cause data to be corrupted or lost or cause damage to the external storage or device Samsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device...

Page 25: ...ss and hold the Power key and then tap Power off Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hospitals Restarting the device To restart the device press and hold the Power key and then tap Restart If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simul...

Page 26: ...rocedures may vary depending on the device s software and your region 1 Turn on the device 2 Select your preferred device language and select Select a language 3 Select aWi Fi network and connect to it If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup 4 Follow the on screen instructions to proceed the initial setup ...

Page 27: ...te Once your Samsung account has been registered you can use apps provided by Samsung without signing in to your account Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts Accounts Samsung account Help Registering your...

Page 28: ...t When you remove your registered Samsung account from the device your data such as contacts or events will also be removed 1 Launch the Settings app and tap Accounts Accounts 2 Tap Samsung account Remove account 3 Enter your Samsung account password and tap CONFIRM Transferring data from your previous device You can copy your data such as an images contacts and apps from your previous device via ...

Page 29: ...ata from your previous device to your device 1 On both devices download and install Smart Switch from Galaxy Apps or Play Store 2 Place the devices near each other 3 Launch Smart Switch on both devices 4 On the previous device tap WIRELESS SEND 5 On your device tap WIRELESS RECEIVE and select the previous device type 6 Follow the on screen instructions to transfer data from your previous device ...

Page 30: ...ww samsung com smartswitch Back up data from your previous device to a computer and import the data to your device 1 On the computer visit www samsung com smartswitch to download Smart Switch 2 On the computer launch Smart Switch If your previous device is not a Samsung device back up data to a computer using a program provided by the device s manufacturer Then skip to the fifth step 3 Connect you...

Page 31: ...pply excessive pressure to it with your fingertips Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Tap...

Page 32: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 33: ... change according to the app currently being used or usage environment Back button Home button Recents button Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant Back Tap to return to the previous screen Setting the navigation bar Launch the Settings app tap Display Navigation bar and then select an option Bu...

Page 34: ...evice s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons An app Favourite apps A screen indicator A folder ...

Page 35: ...ween Home and Apps screens On the Home screen swipe upwards to open the Apps screen To return to the Home screen swipe downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen ...

Page 36: ...een Creating folders Create folders and gather similar applications to quickly access and launch apps 1 On the Home screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created Tap Enter folder name and enter a folder name Adding more apps You can add an app by dragging it to the fo...

Page 37: ...so rearrange Home screen panels Wallpapers Change the wallpaper settings for the Home screen and the locked screen Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and then drag it to the Home screen The widget will be added on the Home screen Home screen settings Change the Home screen settings...

Page 38: ...ming outside of normal service area Preferred SIM or USIM card for calls dual SIM models GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected Wi Fi connected Bluetooth feature activated Location services being used Call in progress Missed call New text or multimedia message Alarm activated Do not disturb activated...

Page 39: ...reen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key to turn on the screen Locked screen ...

Page 40: ...ock code whenever unlocking it Swipe Swipe in any direction on the screen to unlock it Pattern Draw a pattern with four or more dots to unlock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Screen capture Capture a screenshot while using t...

Page 41: ...iew the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can open the notification panel even on the locked screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick se...

Page 42: ...activate certain features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button or tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 43: ...ps tap it twice Enter a space Changing the input language Tap Languages and types MANAGE INPUT LANGUAGES and then select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard Tap to change the keyboard To change the keyboard type tap Languages and types select a language and then ...

Page 44: ...res may not be available depending on the region or service provider Enter text by voice Enter emoticons Change the keyboard for one handed operation Change the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap SELECT ALL to select all text 3 Tap COPY or CUT 4 Tap and hold where the text is to be inserted and tap PASTE ...

Page 45: ...apps tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download f...

Page 46: ...When you open an app a pop up window may appear and request access to certain features or information Tap ALLOW on the pop up window to grant permissions to the app To view your app permission settings launch the Settings app and tap Apps and notifications All apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission ...

Page 47: ...r a phone number If the keypad does not appear on the screen tap to open the keypad 2 Tap to make a voice call For dual SIM models tap or to make a voice call Create a new contact Preview the phone number Hide the keypad Delete a preceding character Access additional options Add the number to an existing contact ...

Page 48: ...e number and then tap For dual SIM models enter the country code area code and phone number and then tap or Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the SEND MESSAGE bar upwards To create various rejection messages launch the Phone ap...

Page 49: ...eople that do not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls During a voice call The following actions are available Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Extra volume Increase the volume Bluetooth Switch to a Bluetooth headset if it is connected to the d...

Page 50: ...t appear on the screen tap to open the keypad 3 Tap CREATE CONTACT to create a new contact or tap UPDATE EXISTING to add the number to an existing contact Adding a phone number to Contacts from the calls list 1 Launch the Phone app 2 Tap a phone number Details 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing contact ...

Page 51: ...s Creating a new contact 1 Launch the Contacts app tap and then select a storage location 2 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 3 Tap SAVE ...

Page 52: ...to import contacts from 3 Select a storage location to save contacts to 4 TickVCF files or contacts to import and tap DONE Synching contacts with your web accounts Sync your device contacts with online contacts saved in your web accounts such as your Google account 1 Launch the Settings app tap Accounts Accounts and select the account to sync with 2 Tap Sync account and tap the Sync Contacts switc...

Page 53: ...tap the contact s name Details Then take one of the following actions Add to favourite contacts Make a voice call Compose a message Compose an email Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Share 2 Select contacts and tap SHARE 3 Select a sharing method Deleting contacts 1 Launch the Contacts app and tap Delete 2 Select ...

Page 54: ...incur additional charges for sending messages when you are roaming 1 Launch the Messages app and tap 2 Add recipients 3 Enter a message Add recipients from the contacts list Enter a message Attach files Edit recipients Send the message 4 Tap to send the message For dual SIM models tap or to send the message ...

Page 55: ...es app 2 On the messages list select a contact 3 View your conversation To reply to the message tap Enter message enter a message and then tap For dual SIM models tap or Setting the message notification You can change notification sound display options and more 1 Launch the Messages app tap Settings Notifications and then tap the switch to activate it 2 Change the notification settings ...

Page 56: ...them conveniently Browsing webpages 1 Launch the Internet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go Bookmark the current webpage Open the homepage Move between pages Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks and recent browsing history ...

Page 57: ... in places where you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app On the locked screen drag outside the circle Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the scr...

Page 58: ...ut To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To use auto focus mode tap The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise t...

Page 59: ...n after you take a photo Using Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo You can also take self portraits with the front camera On the preview screen you can swipe upwards or downwards or tap to switch to the front or rear camera Customising camera settings Options for current shooting mode On the preview screen use the following ...

Page 60: ...s Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload them to the Internet To avoid this deactivate the location tag setting PressVolume key to Set the device to use theVolume key to contr...

Page 61: ...tures 61 Viewing images and videos Viewing images 1 Launch the Gallery app and tap PICTURES 2 Select an image Access additional options Rotate the screen Delete the image Share the image with others Crop the image ...

Page 62: ...p to the previous video Tap and hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Change screen ratio Pause and resume playback Rotate the screen Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward...

Page 63: ...lery app tap ALBUMS and then select an album Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen Deleting multiple images and videos 1 On the Gallery screen tap and hold an image or a video to delete 2 Tick the images or videos to delete 3 Tap DELETE ...

Page 64: ...unch the Calendar app and tap or double tap a date If the date already has saved events in it tap the date and tap 2 Enter event details Select a calendar to use or sync with Enter the location of the event Add a note Enter a title Set a start and end date for the event Add more details Set an alarm 3 Tap SAVE to save the event ...

Page 65: ...account Then select an account to sync with and sign in When an account is added a blue circle is displayed next to the account name Files Go Access and manage various files stored in the device Launch the Files Go app View files that are stored in each storage You can also view files in your device or a memory card by category To search for files or folders tap Clock Introduction Set alarms check...

Page 66: ... alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If you have previously enabled the snooze option tap SNOOZE to repeat the alarm after a specified length of time Deleting alarms Tap and hold an alarm tick alarms to delete and then tap DELETE WORLD CLOCK Launch the Clock app and tap WORLD CLOCK Creating clocks Tap and enter a city name or sele...

Page 67: ...he duration tap the duration input field 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Rotate the device to landscape orientation to display the scientific calculator If Auto rotate is disabled tap to display the scientific calculator To see the calculation history tap HISTORY To close the calculation history panel tap KEYPAD To c...

Page 68: ...e Tap to turn on the FM radio Select the radio station you want from the stations list View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favourites list Fine tune the frequency View the list of favourite stations Listen to the radio through the speaker Turn the FM radio on or off Enter radio station fre...

Page 69: ...ng content Share content by using various sharing options The following actions are an example of sharing images You may incur additional charges when sharing files via the mobile network 1 Launch the Gallery app and select an image 2 Tap and select a sharing method such as Bluetooth and message When the image is sent to the recipients devices a notification will appear on their devices Tap the no...

Page 70: ...mation and browse webpages Gmail Send or receive emails via the Google Mail service Maps Go Find your location on the map search the world map and view location information for various places around you Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later YouTube Watch or create videos and share them ...

Page 71: ...a files with other Bluetooth enabled devices Refer to Bluetooth for more information Data usage Keep track of your data usage amount and customise the settings for the limitation Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit You can also activate the data saver feature to prevent some apps running in the...

Page 72: ... used More connection settings Customise settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Turn offWi Fi to save the battery when not in use Connecting to aWi Fi network 1 On the Settings screen tap Connections Wi Fi and then tap the switch to activa...

Page 73: ...h Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Samsung is not responsible for the loss interception or misuse of data sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that ...

Page 74: ...devices will be connected when the other device accepts the Bluetooth connection request Sending and receiving data Many apps support data transfer via Bluetooth You can share data such as contacts or media files with other Bluetooth devices The following actions are an example of sending an image to another device 1 Launch the Gallery app and select an image 2 Tap Bluetooth and then select a devi...

Page 75: ...r Reduce your data usage by preventing some apps running in the background from sending or receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select apps to use data without restriction tap Allow app while Data saver on and selec...

Page 76: ...ices via Bluetooth USB tethering Use USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering ...

Page 77: ...l SIM always on Set the device to allow incoming calls from the other SIM or USIM card during a call When this feature is enabled you may incur additional charges for call forwarding depending on the region or service provider More connection settings Customise settings to control other features On the Settings screen tap Connections More connection settings Printing Configure settings for printer...

Page 78: ... settings Printing Add service 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the printer plug in and tap the switch to activate it The device searches for printers that are connected to the sameWi Fi network as your device 5 Select a printer to add To add printers manually tap Add printer Printing content While viewing content such as images or doc...

Page 79: ...on on the touchscreen Screen lock sounds Set the device to sound when you lock or unlock the touchscreen Charging sound Set the device to sound when it is connected to a charger Dialling keypad tone Set the device to sound when you tap the buttons on the keypad Apps and notifications Manage the device s apps and change the notification settings for each app On the Settings screen tap Apps and noti...

Page 80: ...battery percentage Set the device to display the remaining battery life Navigation bar Change the order of the buttons on the navigation bar Screen timeout Set the length of time the device waits before turning off the display s backlight Screensaver Set the device to launch a screensaver when the device is charging Smart Manager The Smart manager provides an overview of the status of your device ...

Page 81: ...and select a category Then tick items to select and tap DELETE or UNINSTALL To move items from internal storage to SD card tap Move apps to SD card and select apps Memory On the Settings screen tap Smart Manager Memory To speed up your device by reducing the amount of memory you are using tick apps from the apps list and tap CLEAN NOW Battery Check the remaining battery power to use the device For...

Page 82: ...My Mobile website findmymobile samsung com to track and control your lost or stolen device Security update View the version of your device s security system and check for updates Secure startup Protect your device by setting it to require a screen unlock code when turning on the device You must enter the unlock code to start the device and receive messages and notifications Other security settings...

Page 83: ...scheme for the screen when the device determines that you are colour blind or having difficulty reading content High contrast fonts Adjust the colour and outline of fonts to increase the contrast between the text and the background Mono audio Enable mono sound when listening to audio with one earbud Google subtitles CC Set the device to display closed captions on content supported by Google and to...

Page 84: ...y not be available depending on the selected language Refer to Adding device languages for more information Date and time Access and alter the following settings to control how the device displays the time and date If the battery remains fully discharged or removed from the device the time and date is reset Report diagnostic info to Samsung Set the device to automatically send the device s diagnos...

Page 85: ...s list If you changed the default language the selected language will be added to the top of the list To change the default language from your languages list drag next to a language and move it to the top of the list If an app does not support the default language the next supported language in the list will be used Security updates information Security updates are provided to strengthen the secur...

Page 86: ... or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals...

Page 87: ... scratched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the...

Page 88: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provi...

Page 89: ...horter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the ...

Page 90: ...t circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following Ensure that the device you wish to connect with is ready to be scanned or connected to Ensure that your device and the other Bluetooth device are within the m...

Page 91: ...erwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s s...

Page 92: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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