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Samsung SM-J120F, User Manual, Page: 25 / 89

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Samsung SM-J120F User Manual Download Page 25

Basics

25

3 

Drop the app when a folder frame appears around the apps.
A new folder containing the selected apps will be created.

4 

Tap 

Enter folder name.

 and enter a folder name.

To change the folder colour, tap 

.

To add more apps to the folder, tap and hold another app, and then drag it to the folder.

Summary of Contents for SM-J120F

Page 1: ...www samsung com User Manual English EU 03 2016 Rev 1 0 SM J120F SM J120FN SM J120H DS SM J120F DS SM J120G DS SM J120ZN ...

Page 2: ...ications 36 Installing or uninstalling apps 37 Phone 41 Contacts 42 Messages 44 Internet 45 Email 46 Camera 52 Gallery 54 Smart Manager 56 S Planner 58 Video 59 Voice Recorder 60 My Files 60 Memo 61 Clock 62 Calculator 63 Radio 64 Google apps Settings 66 Introduction 66 Wi Fi 68 Bluetooth 70 Flight mode 70 Mobile hotspot and tethering 71 Data usage 72 SIM card manager dual SIM models 72 Mobile net...

Page 3: ...ications 77 Wallpaper 77 Lock screen and security 78 Privacy 78 Accessibility 79 Accounts 80 Backup and reset 80 Language and input 81 Battery 81 Storage 82 Date and time 82 User manual 82 About device Appendix 83 Troubleshooting ...

Page 4: ...ther media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading auto syncing or using location services depending on your data plan For larg...

Page 5: ...he supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance p...

Page 6: ...jack Proximity sensor Front camera Power key Back key Microphone Speaker Touchscreen Home key Recents key Multipurpose jack Volume key Loud speaker Rear camera Flash Main antenna GPS antenna NFC antenna NFC enabled models Back cover ...

Page 7: ...water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water Keys Key Function Power Press and hold to turn the device on or off Press to turn on or lock the screen Recents Tap to open the list of recent apps Home Press to turn on the screen while the screen is locked Press to return to the Home screen Press and hold to launch Google Back Tap to ret...

Page 8: ...r Be careful not to damage your fingernails when you remove the back cover Do not bend or twist the back cover excessively Doing so may damage the cover 2 Insert the battery with the battery s gold coloured contacts properly aligned with the device s contacts 2 1 ...

Page 9: ...Basics 9 3 Replace the back cover Removing the battery 1 Remove the back cover 2 Pull out the battery ...

Page 10: ...he charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty 2 After fully charging disconnect the device from the charger First unplug the charger from the device and then unplug it from the electric socket Do not remove the battery before removing the charger This may damage the device To save energy unplug the charger when not in use Th...

Page 11: ...when not in use Deactivate theWi Fi feature when not in use Deactivate auto syncing of apps Decrease the backlight time Decrease the screen brightness Battery charging tips and precautions When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge fo...

Page 12: ...ery Power saving mode and then tap the switch to activate it To automatically activate power saving mode when the remaining battery power reaches the preset level tap Start power saving and select an option Ultra power saving mode Use this mode to extend the device s battery power In ultra power saving mode the device performs the following Restricts the available apps to essential and selected ap...

Page 13: ...ovider Only microSIM cards work with the device Some LTE services may not be available depending on the service provider For more information about service availability contact your service provider 1 Remove the back cover and battery 2 Single SIM models Insert the SIM or USIM card with the gold coloured contacts facing downwards ...

Page 14: ...rt the primary SIM or USIM card into SIM card slot 1 1 and the secondary SIM or USIM card into SIM card slot 2 2 1 2 Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards 3 Replace the battery and back cover ...

Page 15: ...Basics 15 Removing the SIM or USIM card 1 Remove the back cover and battery 2 Pull out the SIM or USIM card Single SIM models Dual SIM models ...

Page 16: ...pen the notification panel and then select a card Memory card Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB Depending on the memory card manufacturer and type some memory cards may not be compatible with your device Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corru...

Page 17: ...On the Home screen tap Settings Storage Unmount SD card 1 Remove the back cover 2 Pull out the memory card 3 Replace the back cover Do not remove the memory card while the device is transferring or accessing information Doing so can cause data to be lost or corrupted or damage to the memory card or device Samsung is not responsible for losses that result from the misuse of damaged memory cards inc...

Page 18: ... Power off If your device is frozen and unresponsive press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hospitals Touchscreen Do not allow the touchscreen to come into contact with other electrical...

Page 19: ...een button or to enter a character using the keyboard on the screen tap it with your finger Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position ...

Page 20: ...n Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 21: ...e screen is the starting point for accessing all of the device s features It displays widgets shortcuts to apps and more To view other panels swipe to the left or right A widget An app A folder Screen indicators Favourite apps Apps screen icon ...

Page 22: ...een and more Wallpapers Change the wallpaper settings for the Home screen and the locked screen Widgets Add widgets to the Home screen Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Adding items Tap and hold an app or a folder from the Apps screen and then drag it to the Home screen To add widgets tap and hold an empty are...

Page 23: ...screen To remove an item tap and hold the item Then drag it to Remove at the top of the screen Creating folders 1 On the Home screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created 3 Tap Enter folder name and enter a folder name To change the folder colour tap To add more apps...

Page 24: ...e Apps screen displays icons for all apps including newly installed apps On the Home screen tap to open the Apps screen To view other panels swipe to the left or right Moving items This feature may not be available depending on the region or service provider On the Apps screen tap EDIT Tap and hold an item and drag it to a new location To move the item to another panel drag it to the side of the s...

Page 25: ...ppears around the apps A new folder containing the selected apps will be created 4 Tap Enter folder name and enter a folder name To change the folder colour tap To add more apps to the folder tap and hold another app and then drag it to the folder ...

Page 26: ...reen Icon Meaning No signal Signal strength Currently accessing SIM or USIM card dual SIM models Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected LTE enabled models Wi Fi connected Bluetooth feature activated GPS activated Call in progress Missed call New text or multimed...

Page 27: ...fied period To unlock the screen press the Power key or the Home key and swipe in any direction You can change the way that you lock the screen to prevent others from accessing your personal information On the Apps screen tap Settings Lock screen and security Screen lock type and then select a screen lock method The device requires an unlock code whenever unlocking it If the unlock code is forgott...

Page 28: ...onsists of characters and numbers Enter at least four characters including numbers and symbols and then enter the password again to verify it Notification panel Using the notification panel When you receive new notifications such as messages or missed calls indicator icons appear on the status bar To see more information about the icons open the notification panel and view the details To open the ...

Page 29: ...k setting buttons Maximise brightness for better visibility in bright conditions Quick setting buttons Adjust the brightness Dual SIM models Launch Settings Tap a notification and perform various actions Clear all notifications Select a SIM or USIM card Rearrange quick setting buttons Maximise brightness for better visibility in bright conditions Quick setting buttons Adjust the brightness ...

Page 30: ...nge the input language to one of the supported languages Break to the next line Delete a preceding character Enter punctuation marks Enter uppercase For all caps tap it twice Change the keyboard settings Enter a space Changing the input language Tap Add input languages and then select the languages to use When you select two or more languages you can switch between the input languages by swiping t...

Page 31: ...nge the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut 4 Tap and hold where the text is to be inserted and tap Paste Screen capture Capture a screenshot while using the device Press and hold the Home key and the Power key simultaneously You can view captured images in Gallery It is not possi...

Page 32: ...bile version Transfer data between mobile devices You can download the app from Galaxy Apps or Play Store Computer version Transfer data between your device and a computer You can download the app from www samsung com smartswitch Samsung Smart Switch is not supported on some devices or computers Limitations apply Visit www samsung com smartswitch for details Samsung takes copyright seriously Only ...

Page 33: ... the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your new device Using the device as a removable disk for data transfer Move audio video image or other types of files from the device to the computer or vice versa Do not disconnect the USB cable from the device when you are transferring files Doing so may cause data loss or device damage The ...

Page 34: ... network Updating with Smart Switch Connect the device to a computer and update the device to the latest software 1 On the computer visit www samsung com smartswitch to download and install Smart Switch 2 On the computer launch Smart Switch 3 Connect the device to the computer using a USB cable 4 If a software update is available follow the on screen instructions to update the device Do not turn o...

Page 35: ... data switch to activate it Tap Backup account and select an account as the backup account To restore data using a Google account tap the Automatic restore switch to activate it When you reinstall apps backed up settings and data will be restored Performing a data reset Delete all settings and data on the device Before performing a factory data reset ensure you back up all important data stored on...

Page 36: ...To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Tap Play Store on the Apps screen Installing apps Browse apps by category or tap the search field to search for a keyword Select an app to view information about it To d...

Page 37: ...t an app and then tap DISABLE or UNINSTALL DISABLE Disable selected default apps that cannot be uninstalled from the device UNINSTALL Uninstall downloaded apps Enabling apps On the Apps screen tap Settings Applications Application manager scroll to DISABLED select an app and then tap ENABLE Phone Introduction Make or answer voice and video calls Making calls 1 Tap Phone on the Apps screen 2 Enter ...

Page 38: ...contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options Dual SIM models Tap or to make a voice call or tap to make a video call Add the number to the contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options ...

Page 39: ...e sign appears 3 Single SIM models Enter the country code area code and phone number and then tap Dual SIM models Enter the country code area code and phone number and then tap or Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the reject me...

Page 40: ... a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Keypad Hide Open or close the keypad Mute Turn off the microphone so that the other party cannot hear you Email Send an email Message Send a message Internet Browse webpages Contacts Open the contacts list S Planner Open the calendar ...

Page 41: ...a phone number to the contacts list from the keypad open the Apps screen and tap Phone If the keypad does not appear on the screen tap to open the keypad Enter the number and tap Add to Contacts To add a phone number to the contacts list from received calls or messages open the Apps screen and tap Phone LOG a contact Importing contacts Import contacts from storage services to your device On the Ap...

Page 42: ...he contacts list and enter search criteria Once a contact is selected take one of the following actions Add to favourite contacts Make a voice or video call Compose a message Compose an email Messages Introduction Send and view messages by conversation Sending messages You may incur additional charges for sending messages when you are roaming 1 Tap Messages on the Apps screen 2 Tap ...

Page 43: ...acts list Enter recipients Attach files Send the message Access additional options Dual SIM models Enter a message Select contacts from the contacts list Enter recipients Attach files Send the message Access additional options 4 Single SIM models Tap SEND to send the message Dual SIM models Tap or to send the message ...

Page 44: ...n you are roaming 1 Tap Messages on the Apps screen 2 On the messages list select a contact 3 View your conversation Internet Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently 1 Tap Internet on the Apps screen 2 Tap the address field 3 Enter the web address or a keyword and then tap Go ...

Page 45: ...ail Setting up email accounts Set up an email account when opening Email for the first time 1 Tap Email on the Apps screen 2 Enter the email address and password and then tap NEXT To manually register a company email account tap MANUAL SETUP 3 Follow the on screen instructions to complete the setup To set up another email account tap MORE Settings Add account If you have more than one email accoun...

Page 46: ...nd record videos using various modes and settings Basic shooting You can take photos or record videos View your photos and videos in Gallery Tap Camera on the Apps screen Camera etiquette Do not take photos or record videos of other people without their permission Do not take photos or record videos where legally prohibited Do not take photos or record videos in places where you may violate other ...

Page 47: ...ween the front and rear cameras Shooting modes Preview thumbnail Hide or show the setting icons Current mode On the preview screen swipe to the right to access the list of shooting modes Or swipe to the left to view photos and videos you have captured The preview screen may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure t...

Page 48: ...he preview screen tap MODE Auto Pro mode Take photos while manually adjusting various shooting options such as exposure value and ISO value On the preview screen tap MODE Pro Select options and customise the settings and then tap to take a photo Select an appropriate white balance so images have a true to life colour range Select an ISO value This controls camera light sensitivity Low values are f...

Page 49: ... photos of indistinct backgrounds such as an empty sky or a plain wall Continuous shot Take a series of photos of moving subjects On the preview screen tap MODE Continuous shot Tap and hold to take several photos continuously Beauty face Take a photo with lightened faces for gentler images On the preview screen tap MODE Beauty face Sound shot Take a photo with sound The device identifies the photo...

Page 50: ...e it Show your palm to the front camera After recognising your palm the device will take a photo after a few seconds Camera settings Quick settings On the preview screen use the following quick settings The available options may vary depending on the shooting mode and which camera is being used Select a filter effect to use when taking photos or recording videos Select the length of the delay befo...

Page 51: ...with the front camera Focus mode Select a focus mode Auto focus is camera controlled Macro is for very close objects Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather condi...

Page 52: ...ing images or videos 1 Tap Gallery on the Apps screen 2 Select an image or a video Video files show the icon on the preview thumbnail To play a video tap More options Move to the previous screen Share the image with others Delete the image Modify the image To hide or show the menus tap the screen ...

Page 53: ...an image or a video Select an image or a video and tap Delete at the bottom of the screen Deleting multiple images and videos 1 On the Gallery main screen tap and hold an image or a video to delete 2 Tick the images or videos to delete 3 Tap MORE Delete ...

Page 54: ...e s battery storage RAM and system security The Smart manager allows you to easily optimise your device and ultra data saving mode helps you manage your mobile data usage Some features of this app may not be available depending on the region or service provider This feature may not be supported by some devices ...

Page 55: ... For devices with low battery levels conserve battery power by activating power saving features and closing apps that are consuming an excessive amount of battery power The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Storage Check the status of used and available memory capacity You c...

Page 56: ...p S Planner on the Apps screen 2 Tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 3 Enter event details Select a calendar to use or sync with Enter the location of the event Enter a title Set a start and end date for the event Add more details Set an alarm 4 Tap SAVE to save the event ...

Page 57: ...nts and tasks with your accounts On the Apps screen tap Settings Accounts select an account service and then tap the Sync Calendar switch to sync events and tasks with the account To add accounts to sync with open the Apps screen and tap S Planner MORE Manage calendars Add account Then select an account to sync with and sign in When an account is added a green circle is displayed next to the accou...

Page 58: ...s Tap Video on the Apps screen Select a video to play Change screen ratio Rewind or fast forward by dragging the bar Skip to the previous video Tap and hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Pause and resume playback Adjust the volume ...

Page 59: ...oice memos 1 On the Apps screen tap Tools Voice Recorder 2 Tap to start recording Speak into the microphone Tap Pause to pause recording Tap Call rejection to automatically reject incoming calls while recording a voice memo Start recording 3 Tap to finish recording ...

Page 60: ...m by category On the Apps screen tap Tools Memo Composing memos Tap on the memos list and enter a memo While composing a memo use the following options Category Create or set a category Image Insert images Voice Make a voice recording to insert Tasks Add tick boxes at the beginning of each row to create a list of tasks To save the memo tap SAVE To edit a memo tap a memo and then tap the content of...

Page 61: ... tap SAVE To open the keypad to enter an alarm time tap KEYPAD To activate or deactivate alarms tap the clock icon next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If you have previously enabled the snooze option tap SNOOZE to repeat the alarm after a specified length of time Deleting alarms Tap on an alarm in the list of alarms World clock On the Apps screen tap C...

Page 62: ... then tap START To open the keypad to enter the duration tap KEYPAD 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Tap Calculator on the Apps screen Rotate the device to landscape orientation to display the scientific calculator If Screen rotation is disabled open the notification panel and tap Screen rotation to activate it To see the calculation history t...

Page 63: ...time Tap to turn on the FM radio Select the radio station you want from the stations list and tap to return to the FM radio screen View the list of available stations Turn the FM radio on or off Access additional options Scan and save available stations automatically Record a song from the FM radio Add the current radio station to the favourites list Enter radio station frequency manually Fine tun...

Page 64: ...ess apps You may require a Google account to access some apps Refer to Accounts for more information To view more app information access each app s help menu Some apps may not be available or may be labelled differently depending on the region or service provider Chrome Search for information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on th...

Page 65: ...Photos Search for manage and edit all your photos and videos from various sources in one place Hangouts Chat with your friends individually or in groups and use images emoticons and video calls while you are chatting Google Search quickly for items on the Internet or your device Voice Search Search quickly for items by saying a keyword or phrase Google Settings Configure settings for some features...

Page 66: ... to add or deselect items to remove This feature may not be supported by some devices Wi Fi Connecting to aWi Fi network Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Turn offWi Fi to save the battery when not in use 1 On the Settings screen tap Wi Fi and then tap the switch to activate it 2 Select a network from theWi Fi networks list Netw...

Page 67: ...ce you want to connect to is not in the list request that the device turns on its Wi Fi Direct feature 3 Select a device to connect to The devices will be connected when the other device accepts theWi Fi Direct connection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another devic...

Page 68: ...ata sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that are not tested or approved by the Bluetooth SIG may be incompatible with your device Do not use the Bluetooth feature for illegal purposes for example p...

Page 69: ...ooth settings screen is open 3 Accept the Bluetooth connection request on your device to confirm The devices will be connected when the other device accepts the Bluetooth connection request Sending and receiving data Many apps support data transfer via Bluetooth You can share data such as contacts or media files with other Bluetooth devices The following actions are an example of sending an image ...

Page 70: ...mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap Mobile hotspot and tethering You may incur additional charges when using this feature Mobile hotspot Use the mobile hotspot to share the device s mobile data connection with computers or other device...

Page 71: ...en enter a password and tap SAVE 3 On the other device s screen search for and select your device from theWi Fi networks list 4 On the connected device use the device s mobile data connection to access the Internet Data usage Keep track of your data usage amount and customise the settings for the limitation On the Settings screen tap Data usage Mobile data Set the device to use data connections on...

Page 72: ...card for voice calls Text messages Select a SIM or USIM card for messaging Data service network Select a SIM or USIM card for data service Dual SIM always on Set the device to allow incoming calls from the other SIM or USIM card during a call When this feature is enabled you may incur additional charges for call forwarding depending on the region or service provider Mobile networks Configure your ...

Page 73: ...s a built in NFC antenna Handle the battery carefully to avoid damaging the NFC antenna Using the NFC feature Use the NFC feature to send images or contacts to other devices and read product information from NFC tags 1 On the Settings screen tap NFC and payment and then tap the switch to activate it 2 Place the NFC antenna area on the back of your device near an NFC tag The information from the ta...

Page 74: ...n the settings screen and tap NFC and payment Tap Pay and then select an app The payment services list may not include all available payment apps Sending data Allow data exchange when your device s NFC antenna touches the other device s NFC antenna 1 On the Settings screen tap NFC and payment and then tap the switch to activate it 2 Tap Android Beam and tap the switch to activate it 3 Select an it...

Page 75: ...ns installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be compatible with the device Adding printer plug ins Add printer plug ins for printers you want to connect the device to 1 On the Settings screen tap More connection settings Printing Download plug in 2 Search for a printer plug in in Play Store 3 Select a...

Page 76: ...Sound quality and effects Configure additional sound settings Do not disturb Set the device to mute incoming call and notification sounds except for allowed exceptions App notifications Change the notification settings for each app Display Change the display settings On the Settings screen tap Display Brightness Adjust the brightness of the display Outdoor mode Activate outdoor mode to make the di...

Page 77: ...en and security The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Show information Change settings for the items displayed on the locked screen Notifications Set whether or not to show notification content on the locked screen and select which notifications to display Find My Mobile Activate or deactivate the Find My Mobile f...

Page 78: ...erity and interaction Customise the settings to improve accessibility for users who have reduced dexterity Direct access Set the device to open selected accessibility menus when you press the Home key three times quickly Notification reminder Set the device to alert you to notifications that you have not checked at the interval Answering and ending calls Change the method of answering or ending ca...

Page 79: ...nc Registering Samsung accounts You need a Samsung account when using some Samsung apps You can back up or restore data saved in the device to your Samsung account Register your Samsung account to the device to conveniently use Samsung services 1 On the Settings screen tap Accounts Add account 2 Tap Samsung account 3 Follow the on screen instructions to complete the account setup Once your Samsung...

Page 80: ...to the factory default settings without deleting data Factory data reset Reset settings to the factory default values and delete all data Language and input Change the settings for text input Some options may not be available depending on the selected language On the Settings screen tap Language and input Language Select a display language for all menus and apps Default keyboard Select a default k...

Page 81: ...ng mode Activate power saving mode and change the settings for power saving mode Refer to Power saving mode for more information Ultra power saving mode Extend standby time and reduce battery consumption by displaying a simpler layout and allowing limited access to an app Refer to Ultra power saving mode for more information Show power on status bar Display battery percentage Percentage on status ...

Page 82: ...omatic time zone Set the device to receive time zone information from the network when you move across time zones Set date Set the current date manually Set time Set the current time manually Select time zone Set the home time zone Use 24 hour format Display time in 24 hour format User manual View help information to learn how to use the device and apps or configure important settings On the Setti...

Page 83: ...N incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals or poor reception you may lose reception Move to another area a...

Page 84: ...d or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power ke...

Page 85: ...nected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provid...

Page 86: ...device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time your device may feel hot to the touch This is normal and should not affect your device s lifespan or performance If the device overheats or feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Centre Error...

Page 87: ... supported by the device If a file format is not supported such as DivX or AC3 install an app that supports it To confirm the file formats that your device supports visit www samsung com Your device supports photos and videos captured with the device Photos and videos captured by other devices may not work properly Your device supports multimedia files that are authorised by your network service p...

Page 88: ... obstructed in some locations such as indoors Set the device to useWi Fi or a mobile network to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appear...

Page 89: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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