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Samsung SM-G9910, User Manual

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Samsung SM-G9910 User Manual Download Page 21

Basics

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While charging, the device and the charger may heat up. This is normal and should not 
affect the device’s lifespan or performance. If the battery gets hotter than usual, the 
charger may stop charging.

•  

If you charge the device while the multipurpose jack is wet, the device may be damaged. 
Thoroughly dry the multipurpose jack before charging the device.

•  

If the device is not charging properly, take the device and the charger to a Samsung 
Service Centre.

SIM or USIM card 

(nano-SIM card)

Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service 
providers for a single device. In some areas, data transfer speeds may be slower if two SIM 
cards are inserted in the device than when one SIM card is inserted.

Some services that require a network connection may not be available depending on 
the service provider.

Installing the SIM or USIM card

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Summary of Contents for SM-G9910

Page 1: ...www samsung com hk USER MANUAL English HK 03 2021 Rev 1 1 SM G9910 SM G9960 SM G9980 ...

Page 2: ...screen record 38 Entering text Apps and features 41 Installing or uninstalling apps 42 Phone 45 Contacts 47 Messages 48 Internet 49 Camera 66 Gallery 70 AR Zone 75 Bixby 77 BixbyVision 78 Bixby Routines 80 Multi window 83 Samsung Pay 85 Samsung Health 86 Samsung Notes 88 Samsung Members 88 Samsung Kids 89 Samsung Global Goals 89 GalaxyWearable 89 Calendar 90 Reminder 91 Voice Recorder 92 My Files ...

Page 3: ...0 Introduction 110 Samsung account 110 Connections 111 Wi Fi 113 Bluetooth 114 NFC and contactless payments 115 Data saver 115 Mobile data only apps 115 Mobile Hotspot 116 More connection settings 117 Sounds and vibration 118 Sound quality and effects 118 Separate app sound 119 Notifications 119 Display 120 Motion smoothness 121 Changing the screen mode or adjusting the display colour 122 Wallpape...

Page 4: ...customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data serv...

Page 5: ...lly adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Adaptive brightness switch to activate it Depending on the region or model some devices are required to receive approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view the FCC ID of the device To view the FCC ID launch the Settings a...

Page 6: ...he device s performance and appearance may be affected If the device has been immersed in water or the microphone or speaker is wet sound may not be heard clearly during a call After wiping the device with a dry cloth dry it thoroughly before using it The touchscreen and other features may not work properly if the device is used in water If the device is dropped or receives an impact the water and...

Page 7: ...it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger The wireless charging or fast charging feature is only available on supported models When the device heats up during use W...

Page 8: ...ht When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the lates...

Page 9: ... the device will turn off Do not use the device until the device s temperature drops below the specified level If the second warning message appears during an emergency call the call will not be disconnected by a forced shut down Precautions for operating environment Your device may heat up due to the environment in the following conditions Use caution to avoid shortening the battery s lifespan da...

Page 10: ... more information Samsung DeX Experience multitasking on a large screen with the Samsung DeX wireless connection Refer to Samsung DeX for more information Link toWindows Connect your smartphone to a computer and get a seamless experience Refer to Link toWindows for more information S Pen Control the screen with the S Pen sold separately and use various S Pen features Refer to S Pen Galaxy S21 Ultr...

Page 11: ...m your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to change depending entirely on manufacturing companies For more information about available accessories refe...

Page 12: ... Side key Volume key Touchscreen Edge screen Edge screen Front camera Proximity Light sensor Earphone jack Multipurpose jack USBType C SIM card tray Microphone NFC antenna Wireless charging coil Rear camera Laser AF sensor Main antenna Microphone Speaker GPS antenna Flash Microphone ...

Page 13: ...ion sensor Side key Volume key Touchscreen Front camera Proximity Light sensor Earphone jack Multipurpose jack USBType C SIM card tray Microphone NFC antenna Wireless charging coil Rear camera Flash Main antenna Speaker Microphone GPS antenna Microphone ...

Page 14: ...ion sensor Side key Volume key Touchscreen Front camera Proximity Light sensor Earphone jack Multipurpose jack USBType C SIM card tray Microphone NFC antenna Wireless charging coil Rear camera Flash Main antenna Microphone Speaker GPS antenna Microphone ...

Page 15: ...e dust or foreign materials with a sharp object the device may be damaged and its appearance may be affected Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects whil...

Page 16: ... key Press simultaneously to capture a screenshot Press and hold simultaneously to turn off the device Setting the Side key Select an app or feature to launch by pressing the Side key twice or pressing and holding the Side key Launch the Settings app tap Advanced features Side key and then select an option you want Soft buttons Back button Home button Recents button When you turn on the screen the...

Page 17: ...plied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electric socket and easily accessible while charging When using a charger it is recommended to use a...

Page 18: ...een the device and the wireless charger If you use the wireless charger in areas with weak network signals you may lose network reception Use Samsung approved wireless chargers If you use other wireless chargers the battery may not charge properly Quick charging Launch the Settings app tap Battery and device care Battery More battery settings and then activate the feature you want Fast charging To...

Page 19: ...es while sharing power Doing so may affect nearby devices The location of the wireless charging coil may vary by device model Adjust the devices to connect with each other properly Some features are not available while sharing power Only devices that support the wireless charging feature can be charged using this feature Some devices may not be charged To see devices that support theWireless power...

Page 20: ...acklight time Decrease the screen brightness Battery charging tips and precautions If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quic...

Page 21: ...charging properly take the device and the charger to a Samsung Service Centre SIM or USIM card nano SIM card Insert the SIM or USIM card provided by the mobile telephone service provider You can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than whe...

Page 22: ...d by lost or stolen cards Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from e...

Page 23: ...urn off the device press and hold the Side key and theVolume Down key simultaneously Alternatively open the notification panel swipe downwards and then tap 2 Tap Power off To restart the device tap Restart You can set the device to turn off when you press and hold the Side key Launch the Settings app tap Advanced features Side key and then tap Power off menu under Press and hold Forcing restart If...

Page 24: ...nitial setup When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup Samsung account Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by...

Page 25: ...ata from your previous device to your new device Launch the Settings app and tap Accounts and backup Bring data from old device This feature may not be supported on some devices or computers Limitations apply Visit www samsung com hk apps smart switch for details Samsung takes copyright seriously Only transfer content that you own or have the right to transfer Transferring data using a USB cable Y...

Page 26: ...he previous device tap Allow 6 On your device select an item to bring and tap Transfer Transferring backup data from a computer Transfer data between your device and a computer You must download the Smart Switch computer version app from www samsung com hk apps smart switch Back up data from your previous device to a computer and import the data to your device 1 On the computer visit www samsung c...

Page 27: ...or pinch on the screen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscreen do not tap it with anything sharp or apply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so ...

Page 28: ...ome Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar View files or use apps on a wider screen by hiding the navigation bar Launch the Settings app tap Display Navigation bar and then tap Swipe gestures under Navigation type The navigation bar will be hidden and the gesture hints will appear Tap More...

Page 29: ...ards to open the Apps screen To return to the Home screen swipe upwards or downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen Finder Favourite apps If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Settings and then tap the Show Apps screen button ...

Page 30: ...eme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Select a widget and tap Add The widget will be added on the Home screen Settings Configure settings for the Home screen such as the screen layout Displayin...

Page 31: ...tcut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts area at the bottom of the Home screen Creating folders Create folders and gather similar apps to quickly access and launch apps On the Home screen or the Apps screen tap and hold an app and ...

Page 32: ...ted The folder s apps will be relocated to the Apps screen Edge panel You can quickly access your favourite apps and features from the Edge panels Drag the Edge panel handle towards the centre of the screen If the Edge panel handle is not visible launch the Settings app tap Display and then tap the Edge panels switch to activate it Edge panel handle Edge panel Edge panel settings ...

Page 33: ...screen Screen lock type and then select a method When you set a pattern PIN password or your biometric data for the screen lock method you can protect your personal information by preventing others from accessing your device After setting the screen lock method the device will require an unlock code whenever unlocking it You can set your device to perform a factory data reset if you enter the unlo...

Page 34: ...n network that includes the 5G network Wi Fi connected Bluetooth feature activated Location services being used Call in progress Missed call New text or multimedia message Alarm activated Mute mode Vibration mode Flight mode activated Error occurred or caution required Battery charging Battery power level The status bar may not appear at the top of the screen in some apps To display the status bar...

Page 35: ...functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick setting buttons Using quick setting buttons Tap quick setting buttons to activate certain features Swipe downwards on the notification panel to view more buttons To add more buttons tap Adjust the brightness of the display Quic...

Page 36: ...tification panel swipe downwards and then tap Media 2 Tap the icons on the controller to control the playback To continue playback on another device tap and select the device you want Controlling nearby devices Launch quickly and take control of nearby connected devices and frequently used SmartThings devices and scenes on the notification panel 1 Open the notification panel swipe downwards and th...

Page 37: ...eatures Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen Capture the current content and the hidden content on an elongated page such as a webpage When you tap the screen will automatically scroll down and more content will be captured Write or draw on the screenshot o...

Page 38: ...ettings launch the Settings app and tap Advanced features Screenshots and screen recorder Entering text Keyboard layout A keyboard appears automatically when you enter text Break to the next line Delete a preceding character Enter symbols Additional keyboard functions Enter numbers Change the input language Enter a space View more keyboard functions Text entry is not supported in some languages To...

Page 39: ...is Cangjie qwerty Switch to the qwerty keyboard Pinyin qwerty Switch to qwerty pinyin mode Stroke Switch to stroke mode Tap stroke keys to enter a character Tap when you are unsure about which stroke to enter Pinyin 3 x 4 Switch to 3x4 pinyin mode To enter a character tap the corresponding key and select characters from the left side Switch to handwriting mode Open the text editing panel Change th...

Page 40: ...Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To paste text that you have previously copied tap Clipboard and select the text ...

Page 41: ...pps and then select an option Play Store Purchase and download apps Launch the Play Store app Browse apps by category or search for apps by keyword To change the auto update settings tap Settings Auto update apps and then select an option Managing apps Uninstalling or disabling apps Tap and hold an app and select an option Uninstall Uninstall downloaded apps Disable Disable selected default apps t...

Page 42: ...p Apps Permission manager Select an item and select an app If you do not grant permissions to apps the basic features of the apps may not function properly Phone Introduction Make or answer voice and video calls If the area around the upper microphone is covered unwanted noises may incur during a call Remove accessories such as a screen protector or stickers around the upper microphone area Making...

Page 43: ...al numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making an international call 1 Launch the Phone app and tap Keypad 2 Tap and hold 0 until the sign appears 3 Enter the country code area code and phone number and then tap Receiving calls Answering a call When...

Page 44: ...bers switch to activate the feature Options during calls Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off...

Page 45: ...them from other storages to your device 1 Launch the Contacts app and tap Manage contacts Import or export contacts Import 2 Follow the on screen instructions to import contacts Syncing contacts with your web accounts Sync your device contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Manage accounts and select th...

Page 46: ...tap More Delete Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Share contacts 2 Select contacts and tap Share 3 Select a sharing method Creating groups You can add groups such as family or friends and manage contacts by group 1 Launch the Contacts app and tap Groups Create group 2 Follow the on screen instructions to create a ...

Page 47: ...p to send the message Enter recipients Enter a message Enter stickers Attach files Recipient Send the message Viewing messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number To reply to the message tap the message input field enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen Sorting messag...

Page 48: ...or information and bookmark your favourite webpages to access them conveniently 1 Launch the Internet app 2 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages More options Refresh the ...

Page 49: ... videos of other people without their permission Do not take pictures or record videos where legally prohibited Do not take pictures or record videos in places where you may violate other people s privacy Taking pictures 1 Launch the Camera app You can also launch the app by pressing the Side key twice quickly or dragging to the left on the locked screen Some camera features are not available when...

Page 50: ...t damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle pictures or videos and does not indicate device performance problems To correct the distortion in pictures tap on the preview screen tap Format and advanced options and then tap the Ultra wide shape...

Page 51: ...xy S21 Ultra 5G Zoom features are available only when using the rear camera Locking the focus AF and exposure AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF AE frame will appear on the area and the focus and exposure setting will be locked The setting...

Page 52: ...ted Centre weighted uses the light in the centre portion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Change the focus area in auto focus mode Multi focuses on several areas within the frame Multiple rectangles will appear to indicate the focused areas Centre fo...

Page 53: ...ptimiser button will change and the optimised colour and effect will be applied If this feature is not activated tap on the preview screen and tap the Scene optimiser switch to activate it Shot suggestions The camera suggests the ideal composition for the picture by recognising the position and angle of your subject On the preview screen tap and tap the Shot suggestions switch to activate it 1 On ...

Page 54: ...lear close up pictures Galaxy S21 Ultra 5G Take clear close up pictures of your subject 1 On the preview screen tap 2 Put the camera near to the subject 3 When appears tap to take a picture If this feature is not activated tap to activate it Applying filter and beauty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a picture 1 On...

Page 55: ... zoom 2 Tap to stop recording the video If you use the video zoom feature for a long time while recording a video the video quality may diminish to prevent your device from overheating The optical zoom may not work in low light environments Recording high resolution videos Record high resolution videos with a maximum resolution of 8K Tap and record a video When you finish recording a video play th...

Page 56: ... same time 1 On the shooting modes list tap MORE DIRECTOR SVIEW 2 Select the screen and the camera thumbnail you want and tap to record a video To change the screen before starting the recording tap and select the screen you want You can change the camera thumbnail while recording If the thumbnail is hidden tap to display it 3 Tap to stop recording the video Change the screen Thumbnail ...

Page 57: ...and move the camera to capture the scene you want 3 When you are finished tap the preview thumbnail To view other results drag the icon upwards To save the results individually tap Select tick the items you want and then tap Change the recording time Customise the shooting options AR Doodle mode Record fun videos with virtual handwriting or drawings on faces or anywhere else On the shooting modes ...

Page 58: ...videos of scenery or pictures or videos taken at night A fast shutter speed allows less light in This is ideal for capturing pictures or videos of fast moving subjects Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Change the focus mode Drag the adjustment bar towards or to manually adjust the focus To switch to ...

Page 59: ...de Using panorama mode take a series of pictures and then stitch them together to create a wide scene 1 On the shooting modes list tap MORE PANORAMA 2 Tap and move the device slowly in one direction Keep the image within the frame on the camera s viewfinder If the preview image is out of the guide frame or you do not move the device the device will automatically stop taking pictures 3 Tap to stop ...

Page 60: ...se a tripod you can get brighter and steadier results 1 On the shooting modes list tap MORE NIGHT If you set the time that appears at the right bottom of the screen to Max you may get clearer pictures 2 Tap and hold your device steady until shooting is complete Portrait mode Portrait video mode The camera allows you to capture pictures or videos where the background is blurred and the subject stan...

Page 61: ...nt The subject has a similar colour to the background The subject or background is plain Super Slow mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later 1 On the shooting modes list tap MORE SUPER SLOW MO and tap to record a video The device will capture the moment in super slow motion and save it as a video 2 On the preview screen...

Page 62: ...t at an unwanted moment if there are conditions such as the following When the device shakes or when another object is moving near the subject in the motion detection area When recording under flickering light such as in places with fluorescent lighting Slow motion mode Record a video for viewing it in slow motion You can specify sections of your videos to be played in slow motion 1 On the shootin...

Page 63: ...ne Shot suggestions Set the device to suggest the ideal composition for the picture by recognising the position and angle of your subject Scan QR codes Set the device to scan QR codes from the preview screen Pictures Swipe Shutter button to Select an action to perform when you swipe the camera button to the edge of the screen and hold it Format and advanced options Select how you want to save pict...

Page 64: ...eos You can record videos in the High EfficiencyVideo Codec HEVC format Your HEVC videos will be saved as compressed files to conserve the device s memory HDR10 videos You can record videos in which each scene s contrast and colour are optimised Zoom in mic While recording a video you can record sound from the zoomed in direction at a higher volume You cannot play the HEVC videos on other devices ...

Page 65: ...g the optical zoom Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the picture GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your pictures when you upload them to the Internet To avoid th...

Page 66: ... by album or create stories Using Gallery Launch the Gallery app Search for images Group similar images More options Grouping similar images Launch the Gallery app and tap to group similar images and display only the best shots as a preview of the images When you tap the image preview you can view all the images in the group ...

Page 67: ... Share the image with others Image and video thumbnail Modify the image View the content on a large screen using the SmartView feature Add the image to favourites BixbyVision Cropping enlarged images 1 Launch the Gallery app and select an image 2 Spread two fingers apart on the area you want to save and tap The cropped area will be saved as a file Saved image thumbnail ...

Page 68: ... your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Viewing brighter and clearer videos Enhance the image quality of your videos to enjoy brighter and more vivid colours Launch the Settings app ...

Page 69: ...ynced with the cloud pictures and videos you take will also be saved in the cloud You can view images and videos saved in the cloud in your Gallery app and from other devices When you connect your Samsung account and Microsoft account you can set the cloud storage as Microsoft OneDrive Deleting images or videos Launch the Gallery app tap and hold an image a video or a story to delete and then tap ...

Page 70: ...p Launch the Camera app and tap MORE AR ZONE Some features may not be available depending on the service provider or model AR Emoji Camera Creating AR Emoji Make an emoji that looks like you 1 Launch the AR Zone app and tap AR Emoji Camera 2 Align your face on the screen tap and take a picture or tap Make from pic to select a picture If you tap Pre made emojis you can select an emoji and decorate ...

Page 71: ...emojis Create fun pictures or videos with emojis using various shooting modes 1 Launch the AR Zone app and tap AR Emoji Camera 2 Select the emoji and the mode you want to use The available modes may vary depending on the emoji you select SCENE The emoji mimics your expressions MASK The emoji s face appears over your face so it looks like you are wearing a mask MIRROR The emoji mimics your body mov...

Page 72: ...he bottom of the screen 3 Edit stickers how you want and tap Save You can view the stickers you have created by tapping Custom Deleting emoji stickers Launch the AR Zone app and tap AR Emoji Stickers Delete stickers Select the emoji stickers to delete and tap Delete Using your emoji stickers in chats You can use your emoji stickers during a conversation via messages or on a social network The foll...

Page 73: ... Edit the emoji AR Doodle Record fun videos with virtual handwriting or drawings on people or pets cat and dogs faces or anywhere else When the camera recognises a face or space the doodles on the face will follow the face as it moves and the doodles in the space will be fixed in the same place even if the camera moves 1 Launch the AR Zone app and tap AR Doodle When the camera recognises the subje...

Page 74: ... to doodle you can record yourself doodling Recognition area Change the pen type and colour Turn the sound effect on or off Redo Delete doodle Enter text Hide the pen tools Undo 3 Tap to record a video 4 Tap to stop recording the video You can view and share the video in Gallery Deco Pic Capture pictures or videos with various stickers Launch the AR Zone app and tap Deco Pic ...

Page 75: ...instructions the Bixby screen will appear Using Bixby While pressing and holding the Side key say what you want to Bixby and then release your finger from the key Alternatively say Hi Bixby and say what you want For example while pressing and holding the Side key say How s the weather today The weather information will appear on the screen If you want to know the weather tomorrow while pressing an...

Page 76: ... Bixby switch to activate it 3 Follow the on screen instructions to complete the setup Now you can say Hi Bixby and start a conversation Communicating by typing text If your voice is not recognised due to noisy environments or if you are in a situation where speaking is difficult you can communicate with Bixby via text Launch the Bixby app tap and then type what you want During the communication B...

Page 77: ...byVision using one of these methods In the Camera app tap MORE on the shooting modes list and tap BIXBYVISION In the Gallery app select an image and tap In the Internet app tap and hold an image and tap Search with BixbyVision If you added the BixbyVision app icon to the Apps screen launch the BixbyVision app Using BixbyVision 1 Launch BixbyVision 2 Select a feature you want to use Recognise text ...

Page 78: ...nch the Settings app and tap Advanced features Bixby Routines 2 On the Discover list select a routine you want or tap Add routine to add your own routines You can set the conditions and actions of routines on the Discover list If you want to set the routine s running condition to manual tap Start button tapped This option will appear only when there are no running conditions set When a pop up wind...

Page 79: ...button whenever you want Launch the Settings app and tap Advanced features Bixby Routines My routines and tap next to the routine you want to run Alternatively tap the routine s widget on the Home screen Viewing running routines Currently running routines will appear on the notification panel To view a routine s details tap the notification You can also quickly stop running routines On the notific...

Page 80: ...run multiple apps at the same time in the pop up view Split screen view Pop up view Some apps may not support this feature Split screen view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view 3 On the apps list select another app to launch ...

Page 81: ...witch to activate it you can launch the recently used apps in the split screen view from the Edge panel Adding app pairs Add two frequently used apps to the Edge panel to launch them together in the split screen view with a single tap 1 In the split screen view tap the circles between the app windows 2 Tap The two apps you are using in the split screen view will be saved on the Edge panel as an ap...

Page 82: ... pop up window the window will be minimised and displayed as an app icon To use the pop up window again tap the app icon Launching apps from the Edge panel 1 Drag the Edge panel handle towards the centre of the screen 2 Tap and hold an app drag it to the left and then drop it where Drop here for pop up view appears The selected app will launch in the pop up view Moving pop up windows To move a pop...

Page 83: ...the initial setup and card registration may vary depending on the service provider or model Setting up Samsung Pay When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the initial setup 1 Launch the Samsung Pay app 2 Sign in to your Samsung account and read and agree to the terms and conditions 3 Register your fingerprin...

Page 84: ... the back of your device to the card reader When the card reader recognises the card information the payment will be processed Payments may not be processed depending on your network connection The verification method for payments may vary depending on the card readers Cancelling payments You can cancel payments by visiting the place where you made them On the cards list swipe to the left or right...

Page 85: ...unch the Samsung Health app When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home screen tap Manage items at the bottom of the home cards list Home cards View health tips Monitor your health and fitness Compare your step count records with other Samsung Health users or co...

Page 86: ...ings into your notes Creating notes 1 Launch the Samsung Notes app tap and then create a note You can change the input method by tapping or Enter a title Insert files Reading mode 2 When you are finished composing the note tap the Back button to save it If you want to save the note in another file format tap Save as file Deleting notes Tap and hold a note to delete and tap Delete ...

Page 87: ...er When you want to erase handwriting from a note tap and select an area to erase To change the eraser type tap once more Stroke eraser Erase the line you select Area eraser Erase only the area you select You can adjust the size of the eraser by dragging the size adjustment bar Even with a smaller eraser you may still not be able to precisely erase the intended part Recording voice to notes Make a...

Page 88: ...fun and safe environment for children when they use the device Open the notification panel swipe downwards and then tap Samsung Kids to activate it The Samsung Kids screen will appear When starting Samsung Kids for the first time or after performing a data reset follow the on screen instructions to complete the setup On the Samsung Kids screen select the app you want to use Your preset screen lock...

Page 89: ...rable device Follow the on screen instructions to finish the setup Refer to the wearable device s user manual for more information about how to connect and use the wearable device with your device Calendar Manage your schedule by entering upcoming events in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap th...

Page 90: ...ll be added to the Apps screen Creating reminders 1 Launch the Reminder app 2 Tap Write a reminder or enter the details and then tap Save Completing reminders On the reminders list select a reminder and tap Complete Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed 2 Select a category and tap Edit 3 Select a reminder to restore and tap Restore Rem...

Page 91: ... bottom of the device at a high volume while reducing the volume of sound from the sides Speech to text The device records your voice and simultaneously converts it to on screen text For best results keep the device near your mouth and speak loudly and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognise your voice Be...

Page 92: ... device s storage tap Analyse storage To search for files or folders tap Clock Set alarms check the current time in many cities around the world time an event or set a specific duration Launch the Clock app Calculator Perform simple or complex calculations Launch the Calculator app View the calculation history To clear the history tap Clear history To close the calculation history panel tap Use th...

Page 93: ...on the Game Launcher screen If you cannot see your games drag the Library panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance Game performance and then select the mode you wan...

Page 94: ...cally adjust the volume or video frame rate to prevent the device from overheating and to stop apps from running in the background when there is not enough memory Navigation button lock Hide the buttons on the navigation bar To display the buttons tap on the navigation bar Screen touch lock Lock the touchscreen while the game is being played To unlock the touchscreen drag the lock icon in any dire...

Page 95: ...ed devices own errors or defects are not covered by the Samsung warranty When errors or defects occur on the connected devices contact the device s manufacturer Sharing content Share content by using various sharing options The following actions are an example of sharing images 1 Launch the Gallery app and select an image 2 Tap and select a sharing method you want You may incur additional charges ...

Page 96: ...wipe downwards and then tap Quick Share to activate it 3 On the other device tap and hold Quick Share and tap the Show my position to others switch to activate it 4 Tap Quick Share and point the back of your device at the other device 5 Tap the other device when it appears at the top of the screen 6 Accept the file transfer request on the other device The Ultra Wideband UWB feature may not be avai...

Page 97: ...ic Share feature Sharing a Bluetooth speaker You can listen to music on your smartphone and your friend s smartphone via your Bluetooth speaker 1 Make sure that your smartphone and your Bluetooth speaker are connected Refer to Pairing with other Bluetooth devices for how to connect 2 On your smartphone open the notification panel swipe downwards and then check if Music Share is activated You can u...

Page 98: ...olding Music Share 3 On your smartphone open the notification panel swipe downwards and then tap Media 4 Tap and select your friend s Buds from the detected devices list 5 On your friend s smartphone accept the connection request 6 On your smartphone tick your Buds and your friend s Buds on the audio output list When you play music via your smartphone you can listen to it together via both Buds Sm...

Page 99: ...is feature When you create a Microsoft account you can sign in to all Microsoft devices and services such as Microsoft Office programs andWindows 10 Connecting to a computer 1 Launch the Settings app and tap Advanced features Link toWindows 2 Follow the on screen instructions to complete the connection Visit https aka ms setupltw for details Viewing data and notifications from your device on the c...

Page 100: ... you can simultaneously use your smartphone Connecting devices and starting Samsung DeX Wired connections to external displays You can connect your smartphone to an external display using an HDMI adaptor USBType C to HDMI Use only official Samsung DeX supported accessories that are provided by Samsung Performance problems and malfunctions caused by using accessories that are not officially support...

Page 101: ...ble HDMI adaptor USBType C to HDMI Wired connections to computers You can use Samsung DeX by connecting your smartphone to a computer using a USB cable To use the USB cable supplied with the device the computer must have a USBType C port 1 On a computer visit www samsung com samsung dex and download the Samsung DeX app 2 Connect your smartphone to a computer using a USB cable ...

Page 102: ...ected devices list and tap Start now SomeTVs will only be detected when its screen mirroring mode is turned on The computer must be connected to the sameWi Fi network as your smartphone and the Samsung DeX app must be running on it 4 If the connection request window appears on theTV or the computer accept the request 5 Follow the on screen instructions to complete the connection When they are conn...

Page 103: ...an also use the external keyboard on the smartphone s screen Using your smartphone as a touchpad You can use your smartphone as a touchpad On your smartphone tap on the navigation bar If you have set the navigation bar to use Swipe gestures open the notification panel and tap Use your phone as a touchpad If you double tap on the touchpad you can view the gestures you can use with the touchpad If y...

Page 104: ...al management Physical keyboard Keyboard shortcuts Using Samsung DeX Use your smartphone s features in an interface environment similar to a computer You can multitask by running multiple apps simultaneously You can also check your smartphone s notifications and status Samsung DeX home screen Taskbar Favourite apps Status bar Notifications Quick access toolbar Apps button The Samsung DeX screen la...

Page 105: ...lock the Samsung DeX screen and your smartphone s screen while using Samsung DeX select Lock DeX While using Samsung DeX you cannot lock the Samsung DeX screen and your smartphone s screen by pressing the Side key Transferring data with a computer Copying files On the Samsung DeX screen click and hold a file to select it in the My Files app or Gallery app and drag it to the computer screen On the ...

Page 106: ...e screen and press the S Pen button Alternatively hover the S Pen over the screen and tap the Air command icon with the S Pen Select a function or app on the Air command panel S Pen settings Create note Create notes easily in a pop up window You can also launch this feature by double tapping the screen while pressing and holding the S Pen button Refer to Samsung Notes for more information View all...

Page 107: ...n features to search for similar images detect and translate text and more Magnify Hover the S Pen over an area of the screen to enlarge it Glance Reduce an app to a thumbnail and hover the S Pen over the thumbnail to open the app in full screen view Colouring Add colours to images provided by PENUP using the S Pen Write on calendar Launch the Calendar app and write or draw on the screen Add short...

Page 108: ...os by writing on the screen without turning on it When the screen is off hover the S Pen over the screen and press the S Pen button When you tap Save after writing a memo the memo will be saved to Samsung Notes Pin the memo on the Always On Display Save the memo in Samsung Notes Extend the page Change the line thickness Eraser Change the pen colour If this feature is not activated launch the Setti...

Page 109: ...Music You can also view the music collections stored on your device and play them Play Movies TV Purchase or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your pictures and videos from various sources in...

Page 110: ...i for more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information NFC and contactless payments Set the device to allow you to read near field communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets for transportation or events after downloa...

Page 111: ... to share the device s mobile data connection with other devices For more information about the mobile hotspot refer to Mobile Hotspot You may incur additional charges when using this feature More connection settings Customise settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Interne...

Page 112: ...cts each other and the screen of the other device must be turned on 1 On the Settings screen tap Connections Wi Fi and tap the switch to activate it 2 Select a network from theWi Fi networks list 3 Tap Request password 4 Accept the share request on the other device TheWi Fi password is entered on your device and it is connected to the network Wi Fi Direct Wi Fi Direct connects devices directly via...

Page 113: ...h to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to pair with is not on the list set the device to enter Bluetooth pairing mode Refer to the other device s user manuals Your device is visible to other devices while the Bluetooth settings screen is open 3 Accept the Bluetooth connection request on your device to confirm The devices will be c...

Page 114: ...ck of your device near an NFC tag The information from the tag appears Ensure that the device s screen is turned on and unlocked Otherwise the device will not read NFC tags or receive data Making payments with the NFC feature Before you can use the NFC feature to make payments you must register for the mobile payment service To register or get more information about the service contact your servic...

Page 115: ... you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected Even if you do not deactivate theWi Fi feature the apps will launch using the mobile data On the Settings screen tap Connections Data usage Mobile data only apps tap the switch to activate it and then tap the switches next to the apps you want You may incur additional ch...

Page 116: ...he device You can search for available printers or add one manually to print files Refer to Printing for more information VPN Set up virtual private networks VPNs on your device to connect to a school or company s private network Private DNS Set the device to use the security enhanced private DNS Ethernet When you connect an Ethernet adaptor you can use a wired network and configure network settin...

Page 117: ...ge the call ringtone Notification sound Change the notification sound System sound Change the sound to use for certain actions such as charging the device Volume Adjust the device s volume level Call vibration pattern Change the call vibration pattern Notification vibration pattern Change the notification vibration pattern Vibration intensity Adjust the force of the vibration notification System s...

Page 118: ... UHQ upscaler Enhance the sound resolution of music and videos when using wired earphones Adapt sound Set the best sound for you Depending on the model you must connect an earphone to use some features Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset For example you can listen to the Navigation app through your device s speaker...

Page 119: ...e strain by applying the dark theme when using the device at night or in a dark place You can set a schedule for applying dark mode The dark theme may not be applied in some apps Brightness Adjust the brightness of the display Adaptive brightness Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions Motion smoothness Change the refr...

Page 120: ...ut when it is in a dark place such as a pocket or bag Touch sensitivity Increase the touch sensitivity of the screen for use with screen protectors Show charging information Set the device to display the charging information such as the remaining battery percentage when the screen is off Screen saver Set the device to launch a screensaver when the device is charging Some features may not be availa...

Page 121: ...ith third party apps Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference On the Settings screen tap Display Screen mode Vivid and adjust the colour adjustment bar under White balance When you drag the colour adjustment bar towards Cool the blue colour tone will increase When you drag the bar towards Warm the red colour tone will in...

Page 122: ...the settings for the locked screen On the Settings screen tap Lock screen Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or devices are detected Refer to Smart Lock for more information Secure lock settings Change screen lock settings for the selected lock method Always On Display Set the device to display information while the scre...

Page 123: ...ocation when you get home your device will detect the location and automatically unlock itself On the Settings screen tap Lock screen Smart Lock and follow the on screen instructions to complete the setup This feature will be available to use after you set a screen lock method If you do not use your device for four hours or when you turn on the device you must unlock the screen using the pattern P...

Page 124: ...eactivate it Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Face recognition Set the device to unlock the screen by recognising your face Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information More biometrics sett...

Page 125: ...cognition You can set the device to unlock the screen by recognising your face If you use your face as a screen lock method your face cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget your pattern PIN or password If you change th...

Page 126: ...not and tap Continue 5 Position your face inside the frame on the screen The camera will scan your face If unlocking the screen with your face is not working properly tap Remove face data to remove your registered face and register your face again To enhance the face recognition tap Add alternative look and add an alternate appearance Unlocking the screen with your face You can unlock the screen w...

Page 127: ...ctor attached If you replace it make sure the new protector allows for use of the ultrasonic fingerprint sensor However a screen protector may not be attached depending on the region or service provider If you use your fingerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen ...

Page 128: ...recognition sensor area is not scratched or damaged by objects such as coins keys pens and necklaces Ensure that the fingerprint recognition sensor area at the bottom centre of the screen and your fingers are clean and dry If you bend your finger or use a fingertip the device may not recognise your fingerprints Press the screen so that your fingertip spreads over the wide surface of the fingerprin...

Page 129: ...locked screen place your finger on the fingerprint recognition sensor and scan your fingerprint Changing the fingerprint recognition icon setting Set the device to show or hide the fingerprint recognition icon when you tap the screen while the screen is turned off 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap Show ic...

Page 130: ...ty instead of entering your Samsung account password when for example you purchase content from Galaxy Store On the Samsung Pass main screen tap Settings Account and syncing and then tap the Verify with Samsung Pass switch to activate it Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autofill 1 On the sign in page of th...

Page 131: ...he service provider or model Samsung is not responsible for any loss or inconvenience caused by signing in to websites or apps via Samsung Pass Entering your personal information automatically You can use Samsung Pass to easily enter your personal information such as your address or payment card information on apps that support autofill 1 On the Samsung Pass main screen select an option under Priv...

Page 132: ...in another secure location Setting up Secure Folder 1 Launch the Settings app and tap Biometrics and security Secure Folder 2 Follow the on screen instructions to complete the setup The Secure Folder screen will appear and the Secure Folder app icon will be added to the Apps screen To change the name or icon of Secure Folder tap Customise When you launch the Secure Folder app you must unlock the a...

Page 133: ...tent may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app and tap Gallery 2 Select an image and tap Move out of Secure Folder The selected items will be moved to Gallery i...

Page 134: ...the notification panel swipe downwards and then tap Secure Folder to deactivate the feature If you want to show the Secure Folder again launch the Settings app tap Biometrics and security Secure Folder and then tap the Show icon on Apps screen switch to activate it Uninstalling Secure Folder You can uninstall Secure Folder including the content and apps in it Launch the Secure Folder app and tap S...

Page 135: ...der or model Location Change settings for location information permissions On the Settings screen tap Location App permissions View the list of apps that have permission to access the device s location and edit the permission settings Improve accuracy Set the device to use theWi Fi or Bluetooth feature to increase the accuracy of your location information even when the features are deactivated Rec...

Page 136: ...rmation app data and settings safe on your device You can back up your sensitive information You must sign in to your Google account to back up data Smart Switch Launch Smart Switch and transfer data from your previous device Refer to Transferring data from your previous device Smart Switch for more information Regularly back up your data to a safe location such as Samsung Cloud or a computer so t...

Page 137: ...the settings that control them On the Settings screen tap Advanced features Call text on other devices Use your device s calling and messaging features on other devices signed in to your Samsung account Continue apps on other devices Use your device s apps on other devices signed in to your Samsung account Link toWindows Instantly access data saved in your device on your computer Refer to Link toW...

Page 138: ...ion Video enhancer Enhance the image quality of your videos to enjoy brighter and more vivid colours This feature may not be available in some apps Dual Messenger Install the second app and use two separate accounts for the same messenger app Refer to Dual Messenger for more information Send SOS messages Set the device to send help messages by pressing the Side key several times Some features may ...

Page 139: ...he device may cause an unintended input for some features using sensors Dual Messenger Install the second app and use two separate accounts for the same messenger app 1 On the Settings screen tap Advanced features Dual Messenger Supported apps will appear 2 Tap the switch of an app to install the second app The second app will be installed The second app s icon will be displayed with Second app Th...

Page 140: ...you want You can use the apps you allowed to be used in focus mode Bedtime mode Activate bedtime mode to reduce eye strain before sleeping and prevent your sleep from being disturbed Volume monitor Activate the volume monitor to protect your hearing Parental controls Manage your children s digital use Battery and device care Introduction The device care feature provides an overview of the status o...

Page 141: ...r sharing for more information More battery settings Configure advanced settings for the battery The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions You may not receive notifications from some apps that use power saving mode Storage Check the status of the used and available memory On the...

Page 142: ...ettings screen tap Apps General management Customise your device s system settings or reset the device On the Settings screen tap General management Language Select device languages Refer to Adding device languages for more information Text to speech output Change the settings for text to speech features used when TalkBack is activated such as languages speed and more Date and time Access and alte...

Page 143: ...he languages that can be added tap All languages 2 Select a language to add 3 To set the selected language as the default language tap Set as default To keep the current language setting tap Keep current The selected language will be added to your languages list If you changed the default language the selected language will be added to the top of the list To change the default language from your l...

Page 144: ...urity updates information Security updates are provided to strengthen the security of your device and protect your personal information For security updates for your model visit security samsungmobile com The website supports only some languages About phone Access your device s information On the Settings screen tap About phone To change your device s name tap Edit Status information View various ...

Page 145: ...k When you tap the selected feature once the device will read the text on the screen aloud Tapping the feature twice will activate the feature Launch the Settings app tap Accessibility TalkBack and then tap the switch to activate it To deactivateTalkBack tap the switch and tap anywhere on the screen twice quickly To view how to useTalkBack tap Settings TalkBack tutorial Some features are not avail...

Page 146: ... Settings Custom labels Configuring settings forTalkBack Configure settings forTalkBack for your convenience Launch the Settings app and tap Accessibility TalkBack Settings New features inTalkBack Check for key updates and changes toTalkBack Text to speech settings Change the settings for text to speech features used when TalkBack is activated such as languages speed and more Verbosity Customise t...

Page 147: ... Privacy policy Read the privacy policies Terms of service Read the terms and conditions Entering text using the keyboard To display the keyboard tap the text input field and then tap anywhere on the screen twice quickly To activate the rapid key input feature launch the Settings app tap Accessibility TalkBack Settings and then tap the Single tap typing switch to activate it When you touch the key...

Page 148: ...ivate it Using the high contrast keyboard Change the colours of the Samsung keyboard to increase the contrast between the text and the background Launch the Settings app tap Accessibility Visibility enhancements and then tap the High contrast keyboard switch to activate it Displaying button shapes Display button shapes with frames to make them stand out Launch the Settings app tap Accessibility Vi...

Page 149: ...bility enhancements Add colour filter and then tap the switch to activate it Select a colour you want To adjust the transparency level drag the adjustment bar under Opacity Reducing screen motion effects Reduce animation effects if you are sensitive to animations or screen movement Launch the Settings app tap Accessibility Visibility enhancements and then tap the Remove animations switch to activa...

Page 150: ...nd holding theVolume Up key and theVolume Down key simultaneously for 3 seconds and then tapping where you want to magnify the screen To temporarily magnify the screen tap and hold where you want to magnify the screen Triple tap screen Zoom in by tapping the screen three times To temporarily magnify the screen tap the screen three times and hold To explore the screen drag two fingers across the ma...

Page 151: ...hear better when using an earphone 1 Launch the Settings app tap Accessibility Hearing enhancements Amplify ambient sound and then tap the Amplify ambient sound shortcut switch to activate it 2 Connect an earphone to the device and wear it 3 Tap Adapt sound Optimise the sound setting to find the best sound quality and use it for calls or media playback Launch the Settings app tap Accessibility Hea...

Page 152: ...t LiveTranscribe Set the device to capture speech using the device s microphone and convert it to on screen text Launch the Settings app tap Accessibility Hearing enhancements LiveTranscribe LiveTranscribe shortcut and then tap the switch to activate it Then tap to transcribe speech Live Caption Set the device to detect speech and automatically generate captions when you play media content such as...

Page 153: ...is feature tap and tap the Sound notifications are active switch to deactivate it Interaction and dexterity Universal switch You can control the touchscreen by connecting an external switch or by using head movements and face gestures 1 Launch the Settings app and tap Accessibility Interaction and dexterity Universal switch 2 Read the on screen instructions and tap Done 3 Tap the switch to activat...

Page 154: ... assistive shortcut icon appears as a floating icon for easy access to the assistive menus from any screen When you tap the assistive shortcut icon the icon expands slightly and the assistive menus appear on the icon Tap the left or right arrow or swipe to the left or right to select other menus Using the cursor On the assistive menu tap Cursor You can control the screen using small finger movemen...

Page 155: ...rtcut switch to activate it 3 Press the Side key and theVolume Up key simultaneously while using an app 4 Adjust the size of the frame or draw a line around an area that you want to restrict 5 Tap Done The device displays the restricted area The restricted area will not react when you touch it and the device s keys will be disabled However you can enable functions for the Side key Volume key and k...

Page 156: ...ty Interaction and dexterity and then tap the Auto click after pointer stops switch to activate it Sticky keys Set an external keyboard s modifier key such as the Shift Ctrl or Alt keys to stay pressed This helps you use keyboard shortcuts without pressing two keys at the same time Launch the Settings app tap Accessibility Interaction and dexterity and then tap the Sticky keys switch to activate i...

Page 157: ... you want to activate Time to take action Set the amount of time to display pop up windows that ask you to take action such as notifications or volume controller Launch the Settings app tap Accessibility Advanced settings Time to take action and then select an option Speak keyboard input aloud Set the device to read aloud what you enter on the keyboard Launch the Settings app tap Accessibility Adv...

Page 158: ... and assign a voice recording to an NFC enabled voice label The voice recording is played back when you place your device near the label Turn on the NFC feature before using this feature 1 Launch the Settings app and tap Accessibility Advanced settings Voice Label The voice recorder will launch 2 Tap to start recording Speak into the microphone 3 When you are finished recording tap Done to stop 4 ...

Page 159: ...ature by using the Lock SIM card menu PUK Your SIM or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service erro...

Page 160: ...utions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Side key and theVolume Down key simultaneously for more than 7 seconds to restart it Resetting the device If the methods ...

Page 161: ...nnectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to issues with the service provider s network The battery does not charge properly For Samsung approved chargers Ensure that the charger is connected properly Visit a Samsung Service Centre and have the batter...

Page 162: ...a files If you receive error messages or multimedia files do not play when you open them on your device try the following Free some memory by transferring files to a computer or deleting files from your device Ensure that the music file is not Digital Rights Management DRM protected If the file is DRM protected ensure that you have the appropriate licence or key to play the file Ensure that the fi...

Page 163: ...tion when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap Quick panel layout and tap the Show brightness control above notifications switch to activate it A...

Page 164: ...ry manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the device care feature or manually delete unused apps or files to free up storage space The Home button does not appear The navigation bar containing the ...

Page 165: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are tradema...

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