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Samsung SM-G9700, User Manual

The Samsung SM-G9700 is a powerful smartphone that offers a seamless user experience. With our website, you can easily access the free user manual for this device. Download the manual from manualshive.com to familiarize yourself with all the features, settings, and get the most out of your Samsung SM-G9700.

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www.samsung.com/hk

USER MANUAL

English (HK). 11/2019. Rev.1.0

SM-G9700

SM-G9730

SM-G9750

Summary of Contents for SM-G9700

Page 1: ...www samsung com hk USER MANUAL English HK 11 2019 Rev 1 0 SM G9700 SM G9730 SM G9750 ...

Page 2: ...tion panel 54 Entering text Apps and features 57 Installing or uninstalling apps 59 Bixby 63 BixbyVision 66 Bixby Home 68 Reminder 71 Phone 77 Contacts 81 Messages 84 Internet 86 Email 87 Camera 110 Gallery 116 AR EMOJI 123 Always On Display 126 Edge screen 130 Multi window 133 Samsung Pay 136 Samsung Health 141 GalaxyWearable 142 Samsung Members 142 Samsung Notes 143 Calendar 144 Voice Recorder 1...

Page 3: ...bleshooting Settings 169 Introduction 169 Connections 170 Wi Fi 172 Bluetooth 173 NFC and payment 176 Data saver 176 Mobile data only apps 177 SIM card manager 177 Mobile Hotspot andTethering 178 More connection settings 181 Sounds and vibration 181 Dolby Atmos surround sound 182 Separate app sound 182 Notifications 183 Display 184 Blue light filter 185 Dark mode 185 Changing the screen mode or ad...

Page 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ...unding environment Due to the nature of the product displaying fixed graphics for extended periods may result in afterimages screen burn in or ghosting It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set the touchscreen to turn off automatically when you are not using it Launch the Set...

Page 6: ...he device s performance and appearance may be affected If the device has been immersed in water or the microphone or speaker is wet sound may not be heard clearly during a call After wiping the device with a dry cloth dry it thoroughly before using it The touchscreen and other features may not work properly if the device is used in water If the device is dropped or receives an impact the water and...

Page 7: ...stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place fo...

Page 8: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 9: ... the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device overheats and reaches a certain temperature a warning massage will appear to prevent device failure skin irritations and damages and battery leakage To lower the device s temperature the screen brightness and the performance speed ...

Page 10: ...ose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure containers Do not use a cable whose covering is pe...

Page 11: ... It is recommended to attach it to your device from the top corners and detach it from the bottom corners Whether a case is supplied may vary by region or service provider You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance ...

Page 12: ...layout Galaxy S10 Front camera Dual Speaker Edge screen Fingerprint recognition sensor Power key Touchscreen Edge screen Volume key Bixby key Proximity Light sensor Multipurpose jack USBType C SIM card Memory card tray ...

Page 13: ...Basics 13 NFC antenna MST antenna Wireless charging coil Rear camera Triple Microphone Main antenna Speaker Microphone Heart rate sensor GPS antenna Flash Earphone jack ...

Page 14: ...14 Galaxy S10 Front camera Speaker Edge screen Fingerprint recognition sensor Power key Touchscreen Edge screen Volume key Bixby key Proximity Light sensor Multipurpose jack USBType C SIM card Memory card tray ...

Page 15: ...Basics 15 NFC antenna MST antenna Wireless charging coil Rear camera Triple Microphone Main antenna Speaker Microphone Heart rate sensor GPS antenna Flash Earphone jack ...

Page 16: ...Basics 16 Galaxy S10e Front camera Speaker Power key Fingerprint recognition sensor Touchscreen Volume key Bixby key Proximity Light sensor Multipurpose jack USBType C SIM card Memory card tray ...

Page 17: ...ose to your ears Be careful not to expose the camera lens to a strong light source such as direct sunlight If the camera lens is exposed to a strong light source such as direct sunlight the camera image sensor may be damaged A damaged image sensor is irreparable and will cause dots or spots in pictures If you use the device with its glass or acrylic body broken there may be a risk of injury Use th...

Page 18: ... protectors may cause the sensors to malfunction Do not cover the proximity light sensor area with screen accessories such as a screen protector stickers or a cover Doing so may cause the sensor to malfunction The colours on the Edge screen may look different depending on your viewing position Galaxy S10 S10 Hard keys Bixby key Power key Volume key Key Function Power Press and hold to turn the dev...

Page 19: ...harger and cable specifically designed for your device Incompatible battery charger and cable can cause serious injuries or damage to your device Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unpl...

Page 20: ...electric socket Reducing the battery consumption Your device provides various options that help you conserve battery power Optimise the device using the device care feature When you are not using the device turn off the screen by pressing the Power key Activate power saving mode Close unnecessary apps Deactivate the Bluetooth feature when not in use Deactivate auto syncing of apps that need to be ...

Page 21: ...ower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the b...

Page 22: ...rises the charging speed may decrease automatically This is a normal operating condition to prevent damage to the device Wireless charging The device has a built in wireless charging coil You can charge the battery using a wireless charger sold separately Fast wireless charging You can charge your device faster using the fast wireless charging feature To use this feature you must use a charger and...

Page 23: ...ard or radio frequency identification RFID card such as a transportation card or a key card placed between the back of the device and the device cover Do not place the device on the wireless charger when conductive materials such as metal objects and magnets are placed between the device and the wireless charger The device may not charge properly or may overheat or the device and the cards may be ...

Page 24: ...d before using this feature Do not use earphones while sharing power Doing so may affect nearby devices 1 Open the notification panel and tap Wireless PowerShare to activate it 2 Place the other device on the centre of your device with their backs facing When charging starts a notification sound or vibration will occur The location of the wireless charging coil may vary by device model Adjust the ...

Page 25: ... the device s condition or the surrounding environment If the remaining battery power drops below a certain level power sharing will stop SIM or USIM card nano SIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider For dual SIM models you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a sin...

Page 26: ...to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot 3 Place the SIM or USIM card on the tray with the gold coloured contacts facing downwards 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray ...

Page 27: ...nt liquid from entering your device Correct card installation Nano SIM card 1 Nano SIM card 2 Nano SIM card microSD card You cannot insert a nano SIM card and a microSD card in the same place simultaneously Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the SIM or USIM card 4 Insert the tra...

Page 28: ...ings app tap Connections SIM card manager and then select a SIM or USIM card to access the following options Icon Change the icon of the SIM or USIM card Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred SIM or USIM cards When two cards are activated you can assign voice calls messaging and data services to sp...

Page 29: ... or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognise the card To use the memory card you must format it If your device cannot format or recognise the memory card contact the...

Page 30: ...le on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled ...

Page 31: ...memory card Before removing the memory card first unmount it for safe removal Launch the Settings app and tap Device care Storage Advanced SD card Unmount 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the memory card 4 Insert the tray back into the tray slot Do not remove external storage such as a memory card or USB s...

Page 32: ...key for a few seconds to turn on the device When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device To turn off the device press and hold the Power key and then tap Power off Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes ...

Page 33: ...de The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating emergency mode To deactivate emergency mode tap Turn off Emergency mode Alternatively press and hold the Power key and then tap Emergency mode Initial setup When you turn on your device for the first time or after perform...

Page 34: ...e language and select Select a language 3 Follow the on screen instructions to complete the setup The Home screen will appear If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup ...

Page 35: ...d create one You can create a Samsung account using your email address 1 Launch the Settings app and tap Accounts and backup Accounts Add account Samsung account Alternatively launch the Settings app and tap 2 Tap Create account 3 Follow the on screen instructions to complete creating your account Signing in to your Samsung account If you already have a Samsung account sign in to your Samsung acco...

Page 36: ...ng account password and then tap OK Transferring data from your previous device Smart Switch You can use Smart Switch to transfer data from your previous device to your new device Launch the Settings app and tap Accounts and backup Smart Switch This feature may not be supported on some devices or computers Limitations apply Visit www samsung com hk apps smart switch for details Samsung takes copyr...

Page 37: ...ist of data you can transfer will appear 5 Select an item to bring and tap Transfer 6 Follow the on screen instructions to transfer data from the previous device After the data is done transferring you can view a list of the transferred data on your device Do not disconnect the USB cable or USB connector USBType C from the device when you are transferring files Doing so may cause data loss or devi...

Page 38: ...n your device select an item to bring and tap Transfer 6 Follow the on screen instructions to transfer data from your previous device After the data is done transferring you can view a list of the transferred data on your device Backing up and restoring data using external storage Transfer data using external storage 1 Back up data from your previous device to external storage 2 Insert or connect ...

Page 39: ...ply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Ta...

Page 40: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 41: ...cents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Back button Home button Recents button Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen ...

Page 42: ...the screen to move to the Home screen Swipe up and hold to view the list of recent apps Swipe inward from either side of the screen to return to the previous screen Swipe inward from one of the bottom corners to launch the Google Assistant app Swipe from bottom Swipe from sides and bottom If you want to hide the gesture hints at the bottom of the screen tap the Gesture hints switch to deactivate i...

Page 43: ...hiding icon on the navigation bar This feature appears only when you select Full screen gestures Home screen and Apps screen The Home screen is the starting point for accessing all of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps A widget Navigation bar soft buttons Edge panel handle Favourite apps Sc...

Page 44: ... Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 45: ...ew the screen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts area at ...

Page 46: ... selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The folder s apps will be relocat...

Page 47: ... Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and...

Page 48: ...icons listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDP...

Page 49: ...k screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key or raise your device to turn on the screen Alternatively double tap the screen Locked screen ...

Page 50: ...lock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Face Register your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition f...

Page 51: ... and features If capturing a screenshot by swiping is not activated launch the Settings app tap Advanced features Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen Capture the current content and the hidden content on an elongated page such as a webpage When you tap the...

Page 52: ... and view the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Search for content or apps stored on your device Access the notification settings Quick setting b...

Page 53: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 54: ...rted languages Break to the next line Delete a preceding character Enter symbols View more keyboard functions Additional keyboard functions Enter numbers Change the input language Enter a space Hide the keyboard Changing the input language Tap Languages and types Manage input languages and select the languages to use When you select two or more languages you can switch between the input languages ...

Page 55: ...til the desired character appears Additional keyboard functions Add an item from the clipboard Change the keyboard mode or size Enter emoticons Enter kaomojis Attach animated GIFs Enter stickers You can also enter My Emoji stickers that look like you Refer to Using My Emoji stickers in chats for more information Cj Qwerty Switch to the qwerty keyboard Stroke Switch to stroke mode Tap stroke keys t...

Page 56: ...ords while using certain features such as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries tap next to a dictionary and then tap Install to download it 3 View the definitio...

Page 57: ...tall To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free apps tap...

Page 58: ... Setting app permissions For some apps to operate properly they may need permission to access or use information on your device To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category launch the Settings app and tap ...

Page 59: ...xby your device must be connected to aWi Fi or mobile network To use Bixby you must sign in to your Samsung account Bixby is only available in some languages and certain features may not be available depending on your region Starting Bixby When you launch Bixby for the first time the Bixby intro page will appear You must select the language to use with Bixby sign in to your Samsung account accordi...

Page 60: ...tion will appear on the screen 4 Tap 5 Read and agree to the terms and conditions and tap 6 Tap and follow the on screen instructions to register your voice If you set the voice wake up feature you can start a conversation with Bixby by saying Hi Bixby 7 Tap to complete the setup The Bixby screen will appear Tutorials Suggested commands Access additional options My profile Communicate via text Com...

Page 61: ...lternatively say Hi Bixby and when the device emits a sound say what you want For example while pressing and holding the Bixby key say How s the weather today The weather information will appear on the screen If you want to know the weather tomorrow while pressing and holding the Bixby key just say Tomorrow Because Bixby understands the context of the conversation it will show you tomorrow s weath...

Page 62: ... Bixby Register your voice so that Bixby will respond to your voice when you say Hi Bixby 1 Press the Bixby key and tap Settings Voice wake up 2 Tap the Wake with Hi Bixby switch to activate it 3 Follow the on screen instructions to complete the setup Now you can say Hi Bixby and when the device emits a sound start a conversation Communicating by typing text If your voice is not recognised due to ...

Page 63: ...for locations Extract or translate text To use this feature the device must be connected to aWi Fi or mobile network To use some BixbyVision features you must sign in to your Samsung account The available features and search results may vary depending on the region or service provider This feature may not be available or you may not get correct search results depending on the image size format or ...

Page 64: ...itle of a photo or image use the BixbyVision features The device will search for and show you related information or images with similar characteristics 1 Launch the Camera app tap MORE on the shooting modes list and then tap BIXBY VISION 2 Keep the object within the screen to recognise it 3 Select a search result with Images on it The similar images will appear Translating or extracting text Reco...

Page 65: ...y recognising your current location 1 Launch the Camera app tap MORE on the shooting modes list and then tap BIXBY VISION 2 Tap and point the camera towards the direction you want to search for places You can view basic information about nearby places If you want to search for places in another direction point the camera towards the direction You can view your current location and weather informat...

Page 66: ... must sign in to your Samsung account Opening Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear When launching this feature for the first time or after performing a data reset follow the on screen instructions to complete the setup 2 Swipe upwards or downwards to view recommended content Upcoming reminder Access additional options Recommended content 3 To close B...

Page 67: ...g the card to the right and tap Don t show again To hide a card from the list drag the card to the right and tap Hide for now Selecting apps to show as cards Add or delete apps to show as cards on the Bixby Home screen On the Bixby Home screen tap Cards select an app and then tap the switches next to items to add or delete them If an app is not installed on the device you must install it to use it...

Page 68: ...onnect to aWi Fi or mobile network To fully use this feature you must sign in to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder Starting Reminder from Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear 2 Tap Get started on the Reminder card The Reminder screen will appear and the Reminder app icon will be added t...

Page 69: ...minder with a specified time or location setting You can also save various content such as a single memo or webpage address and view it later For example create a reminder to alert you to Water the flowers when I get home 1 Launch the Reminder app 2 Tap Write a reminder or and enter Water the flowers 3 Tap Place Pick a place and set the location to home 4 Tap When I arrive at Done 5 Tap Save to sa...

Page 70: ...To view reminder details select a reminder Editing reminder details Add or edit reminder details such as frequency date and time or location 1 On the reminders list select a reminder to edit and tap Edit 2 Edit the conditions and tap Save Reminder conditions Change the reminder s colour Reminder information Add a checklist Add an image Completing reminders Mark reminders that you do not need to be...

Page 71: ...nd tap Delete To delete multiple reminders tap and hold a reminder tick reminders to delete and then tap Delete Phone Introduction Make or answer voice and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character Access additional options Add the number to the c...

Page 72: ... dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making calls from the locked screen On the locked screen drag outside the circle Making calls by searching for nearby places You can easily make calls to places near your...

Page 73: ... send a message when rejecting an incoming call drag the Send message bar upwards and select a message to send If the Add reminder switch is activated a reminder will be saved to alert you of the rejected call one hour later To create various rejection messages launch the Phone app tap Settings Quick decline messages enter a message and then tap Missed calls If a call is missed the icon appears on...

Page 74: ...ncoming calls from people that do not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls If the area around the rear camera is covered unwanted noises may incur during a call Remove accessories such as a screen protector or stickers around the rear camera area During a voice call The following actions are available Access additional options Add c...

Page 75: ...ra so that the other party cannot see you Switch Switch between the front and rear cameras End the current call Mute Turn off the microphone so that the other party cannot hear you Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Adding a phone number to Contacts Adding a phone number to Contacts from the keypad 1 Launch the Phone app ...

Page 76: ...ct or tap Update existing contact to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contacts This allows you to view the caller s information when they call without having them listed in Contacts 1 Launch the Phone app and tap Recents 2 Tap a phone number 3 Tap Add note enter a tag and then tap Add When a call comes from that...

Page 77: ...ts Creating a new contact 1 Launch the Contacts app and tap 2 Select a storage location 3 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap Save ...

Page 78: ...e contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the followin...

Page 79: ...sharing feature To use this feature you must sign in to your Samsung account The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Tap here to share your profile and tap the switch to...

Page 80: ...members at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick c...

Page 81: ... are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Enter stickers Attach files Recipient Send the message 3 Tap to send the message ...

Page 82: ...sage input field enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen To add the phone number to Contacts tap Add to contacts Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers 2 Tap Conversations and select a contact or a phone n...

Page 83: ... set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification reminders and then tap the switch to activate it Deleting messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number 3 Tap and hold a message then tap Dele...

Page 84: ... 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options Refresh the current webpage Open the browser s tab manager View your bookmarks ...

Page 85: ...o use a password for secret mode In secret mode the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To use your registered biometric data as a lock method along with the password tap an opt...

Page 86: ...nt you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the email Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the top of the emails list Tap an email on the screen to read it If email syncing is di...

Page 87: ...the locked screen drag outside the circle Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread two fingers apart on the screen to zoo...

Page 88: ...he preview screen may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not ind...

Page 89: ...ake wide angle photos or record wide angle videos which look just like the actual view Use this feature to take landscape photos To correct the distortion in photos taken with the Ultra wide lens tap on the preview screen tap Save options and then tap the Ultra wide shape correction switch to activate it The wide angle lens lets you take basic photos or record normal videos The telephoto lens 2x o...

Page 90: ...ettings and applies the optimised effect automatically by recognising the subject On the shooting modes list tap PHOTO When the camera recognises the subject the scene optimiser button will change and the optimised colour and effect will be applied If this feature is not activated tap on the preview screen and tap the Scene optimiser switch to activate it To use additional features tap on the prev...

Page 91: ...o activate it 1 On the shooting modes list tap PHOTO A guide will appear on the preview screen 2 Point the guide at the subject The camera recognises the composition and the recommended composition appears on the preview screen 3 Adjust the position and angle of the camera to fit the composition When the ideal composition is achieved the guide will change to yellow 4 Tap to take a photo Guide Idea...

Page 92: ...uty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a photo 1 On the preview screen tap 2 Select a filter effect or beauty effects and take a photo Locking the focus AF and exposure AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light...

Page 93: ... video tap where you want to focus To use auto focus mode tap AF to cancel the manually set focus If you use the video zoom feature for a long time while recording a video the video quality may diminish to prevent your device from overheating Galaxy S10 S10 The 2x optical zoom may not work in low light environments Galaxy S10 S10 3 Tap to stop recording the video Changing the screen ratio for a vi...

Page 94: ...ound effect and edit it after taking a photo Blur Big circle Zoom Colour point Spin Use this feature in a place that has sufficient light The background blur may not be applied properly in the following conditions The device or the subject is moving The subject is thin or transparent The subject has a similar colour to the background The subject or background is plain ...

Page 95: ...oting modes list tap LIVE FOCUS 2 Tap and select a background effect you want To adjust the intensity of the background effect drag the adjustment bar to the left or right 3 When Ready appears on the preview screen tap to take a photo Background effect intensity adjustment bar Background effects ...

Page 96: ...and tap Change background effect 2 Select a background effect you want To adjust the intensity of the background effect drag the adjustment bar to the left or right When the background lighting appears in blurred points the Artistic icon will appear on the effects list To change the shape of the background blur tap and select the shape you want Change the background effect Adjust the intensity of ...

Page 97: ...ou want To adjust the intensity of the background effect drag the adjustment bar to the left or right 3 Tap to record a video 4 Tap to stop recording the video Super Slow mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later After the video is recorded background music will be added automatically Some super slow motion features may ...

Page 98: ... video by capturing a single moment that the subject is moving 1 On the shooting modes list tap MORE SUPER SLOW MO Select a recording length Start recording a video Camera settings 2 Tap The device will capture the moment in super slow motion and save it as a video ...

Page 99: ...nother object is moving near the subject in the motion detection area When recording under flickering light such as in places with fluorescent lighting 1 On the shooting modes list tap MORE SUPER SLOW MO 2 Tap The motion detection feature will be activated and the motion detection area will appear on the preview screen To move the motion detection area tap the area inside the frame and drag it to ...

Page 100: ...ny the video during playback To capture an image while playing a video tap Editing super slow motion videos On the playback screen you can edit the video and save it as a different file or share it To crop out a desired section of the video drag the start bracket and the end bracket to the desired points to select the section to keep To edit the super slow motion section drag to the left or right ...

Page 101: ...atures 101 Using shooting modes To change the shooting mode drag the shooting modes list to the left or right or swipe to the left or right on the preview screen Select a shooting mode you want Shooting modes list ...

Page 102: ... photo becomes brighter This is ideal for photos of scenery or photos taken at night A fast shutter speed allows less light in This is ideal for taking photos of fast moving subjects You can select an aperture value that will determine the brightness and depth of field Tap F1 5 or F2 4 Adjust the colour tone Change the focus mode Drag the adjustment bar towards or to manually adjust the focus To s...

Page 103: ...area and the exposure area You can separate the focus area and the exposure area Tap and hold the preview screen The AF AE frame will appear on the screen Drag the frame to the area where you want to separate the focus area and the exposure area ...

Page 104: ...oting modes list tap MORE FOOD 2 Tap the screen and drag the circular frame over the area to highlight The area outside the circular frame will be blurred To resize the circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo ...

Page 105: ...e or you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empty sky or a plain wall 1 On the shooting modes list tap MORE PANORAMA 2 Tap and move the device slowly in one direction 3 Tap to stop taking photos Slow motion mode Record a video for viewing it in slow motion You can specify sections of your videos to be pla...

Page 106: ...left or right Slow motion section Start bracket End bracket Hyperlapse mode Record scenes such as passing people or cars and view them as fast motion videos 1 On the shooting modes list tap MORE HYPERLAPSE 2 Tap and select a frame rate option If you set the frame rate to Auto the device will automatically adjust the frame rate according to the changing rate of the scene 3 Tap to start recording 4 ...

Page 107: ...anywhere else Select a metering method This determines how light values are calculated Centre weighted uses the light in the centre portion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Change the focus area in auto focus mode Multi focuses on several areas withi...

Page 108: ...nd hold the camera button Save options Select how you want to save photos Tap the Save RAW copies switch to set the device to save photos as uncompressed RAW files DNG file format in pro mode RAW files retain all of a photo s data for the best image quality but they will take up more memory When using the Save RAW copies feature each photo is saved in two formats DNG and JPG Videos Rear video size...

Page 109: ...ding a video When the Tracking auto focus feature is activated you cannot use this feature Useful features HDR rich tone Take photos with rich colours and reproduce details even in bright and dark areas Tracking auto focus Set the device to track and automatically focus on a selected subject When you select a subject on the preview screen the device will focus on the subject even if the subject is...

Page 110: ...avoid this deactivate the location tag setting Shooting methods Select additional shooting methods for taking a photo or recording a video Storage location Select the memory location for storage This feature will appear when you insert a memory card Quick launch Set the device to launch the camera by pressing the Power key twice quickly Reset settings Reset the camera settings Contact us Ask quest...

Page 111: ... Launch the Gallery app and tap to view images sorted by category such as types or locations To search for images by entering keywords tap the search field Editing the background of Live focus photos You can edit the background effect and the intensity of the background effect for a photo taken with the Live focus feature Launch the Gallery app select a photo taken with the Live focus feature tap ...

Page 112: ...forward Pause and resume playback Change the screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Using theVideo enhancer feature Enhance the image quality of your videos to enjo...

Page 113: ...reen drag upwards on the screen File details will appear You can also view related content by tapping information on the screen File details Location information Viewing photos or videos by category You can view photos and videos by category Launch the Gallery app tap Pictures or Albums and then select a category Videos View the videos saved in your device Favourites View your favourite photos and...

Page 114: ...lery app and tap Albums 2 Tap Hide or unhide albums 3 Tap an album switch to hide Viewing stories When you capture or save images and videos the device will read their date and location tags sort the images and videos and then create stories To create stories automatically you must capture or save multiple images and videos Launch the Gallery app tap Stories and then select a story Creating storie...

Page 115: ... to delete and tap Delete Syncing images and videos When you sync your Gallery app with Samsung Cloud photos and videos you take will also be saved in Samsung Cloud You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices Launch the Gallery app tap Settings and then tap the Cloud sync switch to activate it The Gallery app and Samsung Cloud will be synced Del...

Page 116: ...w files in the recycle bin launch the Gallery app and tap Recycle bin AR EMOJI Introduction Create a My Emoji that looks just like you and take photos and record videos using My Emojis character Emojis or stickers You can customise My Emoji s features such as the face shape or hairstyle and decorate My Emoji with various accessories You can also express yourself in fun ways using My Emoji stickers...

Page 117: ... photo 3 Select My Emoji s gender and age range and tap Next 4 Decorate a My Emoji and tap Next 5 Tap Done The My Emoji and My Emoji stickers are now created You can view My Emoji stickers in the My Emoji Studio Refer to My Emoji stickers for more information Create My Emoji You can use the AR EMOJI feature in both the front and rear cameras If you are using the rear camera it will automatically s...

Page 118: ...i stickers will be deleted Customising My Emoji Edit or decorate a My Emoji in the My Emoji Studio You can also create your own My Emoji stickers My Emoji Studio Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI Studio My Emoji Studio will appear Select a My Emoji to edit Change the My Emoji Studio s background Edit the My Emoji Capture the current screen Create stick...

Page 119: ...kers Create your own stickers with My Emoji expressions and actions You can use My Emoji stickers when sending messages or on a social network Viewing My Emoji stickers In the My Emoji Studio tap Stickers Then you can view My Emoji stickers Creating your own stickers Create My Emoji stickers how you want 1 In the My Emoji Studio tap Stickers Make custom stickers ...

Page 120: ... My Emoji stickers in chats You can use My Emoji stickers during a conversation via messages or on a social network The following actions are an example of using My Emoji stickers in the Messages app 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the My Emoji icon 3 Select one of the My Emoji stickers The My Emoji sticker will be inserted My Emoji icon ...

Page 121: ...ct the My Emoji stickers you want to delete and tap Delete Capturing photos or videos with My Emoji Create fun photos or videos with My Emoji using various shooting modes Mask Basic Mini motion 1 Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI 2 Select a My Emoji you want to use My Emoji ...

Page 122: ... videos that you have captured in Gallery Capturing photos or videos with character Emojis or stickers Character Emojis mimic your expressions You can also apply sticker effects that follow your face 1 Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI 2 Select a character Emoji or tap Stickers and select a sticker you want to use Stickers Character Emoji 3 Tap to take...

Page 123: ...ou can select how to display the Always On Display The Always On Display can be set to appear continuously or only appear when tapping the screen while it is turned off Also you can set the time to display the Always On Display Launch the Settings app tap Lock screen Always On Display and then select a mode you want Tap to show The Always On Display appears for 10 seconds when you tap the screen S...

Page 124: ...reen is locked you must unlock it to view notifications Controlling music playback on the Always On Display You can control music playback on the Always On Display 1 Launch the Settings app tap Lock screen FaceWidgets and then tap the Music switch to activate it 2 To control music playback on the Always On Display double tap the clock 3 Swipe to the left or right on the clock to move to the music ...

Page 125: ... the Settings app Lock screen Clock style Always On Display 2 Drag the types list to the left and select the type with an image on it 3 Tap and select an image To insert an animated GIF tap GIF and select a file 4 Tap Done Deactivating the Always On Display feature Launch the Settings app tap Lock screen and then tap the Always On Display switch to deactivate it ...

Page 126: ...atures from the Edge panels Using the Edge panels Drag the Edge panel handle towards the centre of the screen If the Edge panel handle is not visible launch the Settings app tap Display Edge screen and then tap the Edge panels switch to activate it Edge panel handle Edge panel Edge panel settings ...

Page 127: ...ge panel handle towards the centre of the screen Then tap Handle settings Apps edge Quickly launch frequently used apps 1 Drag the Edge panel handle towards the centre of the screen 2 On the Apps edge panel select an app to launch it Editing the Apps edge panel To add an app tap on the panel and tap an app from the apps list To create a folder on the panel tap on the panel tap and hold an app from...

Page 128: ... the bottom when opened in the split screen view 4 Tap Done Edge lighting You can set the device to light up the edges of the screen and display a pop up window when you receive notifications such as new messages When a pop up window appears while using an app drag the window downwards to quickly view the content and perform available actions Managing notifications to display as the edge lighting ...

Page 129: ...ou receive a message while watching a video or playing a game you can view the message and reply to it without switching the screen When you receive a notification with edge lighting while using an app drag the notification downwards This feature is only available to apps that support the Multi window and edge lighting features To view supported apps launch the Settings app tap Display Edge screen...

Page 130: ...run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view Split screen view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The selected app will launch in the upper window ...

Page 131: ...not on the list of recently used apps tap the Home button or Back button and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the window will be maximised ...

Page 132: ...pe to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 133: ...re information such as cards that support this feature at www samsung com hk samsungpay To use this feature you must sign in to your Samsung account and register your biometric data Refer to Samsung account and Fingerprint recognition for more information To register cards the device must be connected to aWi Fi or mobile network The procedures for the initial setup and card registration may vary d...

Page 134: ... Register your fingerprint to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com hk samsu...

Page 135: ...tures 135 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a card to use ...

Page 136: ...e place where you made them On the cards list swipe to the left or right to select the card you used Follow the on screen instructions to complete payment cancellation Samsung Health Introduction Samsung Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness You can also compare your step count records with other ...

Page 137: ...w health tips Monitor your health and fitness Compare your step count records with other Samsung Health users or compete with your friends Together Together allows you to set up step count goals and compete with your friends You can invite friends to walk together set target step counts compete in challenges and view your ranking On the Samsung Health home screen tap Together ...

Page 138: ...itors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count You can check your current steps on the notification panel To turn off notifications on the Samsung Health home screen tap Notifications and then...

Page 139: ... 30 minutes and then measure it again During winter or in cold weather keep yourself warm when measuring your heart rate Smoking or consuming alcohol before taking measurements may cause your heart rate to be different from your normal heart rate Do not talk yawn or breathe deeply while taking heart rate measurements Doing so may cause your heart rate to be recorded inaccurately Heart rate measure...

Page 140: ...ure on the heart rate tracker to start measuring your heart rate 2 Place your finger on the heart rate sensor on the back of the device 3 After a moment your current heart rate will be displayed on the screen Remove your finger from the sensor Your current heart rate ...

Page 141: ...r transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that you select as well as with any of your other connected devices Access to Samsung Health information by such additional services or third party devices will only be permitted with your express approval You assume full responsib...

Page 142: ... Samsung account Refer to Samsung account for more information Samsung Notes Create notes by entering text from the keyboard or by handwriting or drawing on the screen You can also insert images or voice recordings into your notes Creating notes 1 Launch the Samsung Notes app and tap 2 Select an input method from the toolbar at the top of the screen and compose a note Enter text using the keyboard...

Page 143: ... and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Select a sticker to display with the event Set the duration Add more details Change the event s colour 3 Tap Save to save the event ...

Page 144: ...t to sync with 2 Tap Sync account and tap the Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in When an account is added a blue circle is displayed next to the account name Voice Recorder Introduction Use diff...

Page 145: ... start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Change the recording mode Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Page 146: ...and speak loudly and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognise your voice Before using this feature tap the current language to set the voice memo system language Playing selected voice recordings When you review interview recordings you can mute or unmute certain sound sources in the recording 1 Launch the...

Page 147: ...event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap D...

Page 148: ... Delete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset Timer 1 Launch the Clock app and tap Timer To add a frequently used timer tap set the duration and name and then tap Add 2 Set the duration and tap Start To open the keypad t...

Page 149: ...you use this app you must connect an earphone which serves as the radio antenna The FM radio scans and saves available stations automatically when running for the first time Tap to turn on the FM radio Select the radio station you want from the stations list View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to...

Page 150: ...radio scans and saves available stations automatically Select the radio station you want from the stations list Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily Open games with or without sound Downloaded apps Access additional options View your gamepl...

Page 151: ...the Library panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance and then select the mode you want Focus on power saving This saves battery power while playing games Balanced T...

Page 152: ... vary depending on the game Configure settings for Game Booster Monitoring temperature Monitoring memory Set the device to automatically adjust settings to prevent device overheating and to stop apps running in the background to better manage memory Block during game Lock some features during games Navigation button lock Hide the buttons on the navigation bar To display the buttons tap on the navi...

Page 153: ...tarting Kids Home for the first time or after performing a data reset follow the on screen instructions to complete the setup 1 Open the notification panel swipe downwards on the notification panel and then tap Kids Home to activate it 2 Read the Kids Home intro page and tap Next 3 Create a PIN to use when using Kids Home If you have already set the screen lock method on your device you can use th...

Page 154: ...e usage history On the Kids Home screen tap Parental control and enter your unlock code Kid s name Manage your child s profile Set daily playtime Restrict the usage time for Kids Home Daily usage View the daily usage time of Kids Home Activity View the activity history of Kids Home Frequently contacted View the frequently used contacts in Kids Home My kid s creations View the works created from th...

Page 155: ... Registering and controlling home appliances TVs and IoT products Register smart refrigerators washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can rece...

Page 156: ...the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Launch the SmartThings app 2 Tap Add device or tap Add device 3 Select a device ty...

Page 157: ...he device Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Launch the SmartThings app and tap Add location 2 Enter the location name To set a location tap Geolocation to select a location on the map and tap Done To add ro...

Page 158: ...n to turn on the audio automatically every day at 7 00 AM 1 Launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation 4 Tap under If set the activation conditions for the automation and then tap Next 5 Tap under Then set actions to perform and then tap Done 6 Enter the automation name and tap OK Receiving notifications You can receive notifications from connected devi...

Page 159: ...the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature is not activated launch the Settings app tap Advanced features and then tap the Direct sh...

Page 160: ... files Upload files to the Samsung storage server and share them with others via aWeb link To use this feature your phone number must be verified Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display such as aTV or monitor or to a computer Accomplish tasks you want done on your smartphone quickly...

Page 161: ...how to use the HDMI adaptor HDMI adaptor USBType C to HDMI DeX Pad All accessories are sold separately Use only official Samsung DeX supported accessories that are provided by Samsung Performance problems and malfunctions caused by using accessories that are not officially supported are not covered by the warranty 1 Connect an HDMI adaptor to your smartphone 2 Connect an HDMI cable to the HDMI ada...

Page 162: ... on the connectedTV or monitor HDMI cable HDMI adaptor USBType C to HDMI Connecting to a computer You can use Samsung DeX by connecting your smartphone to a computer using a USB cable 1 Connect your smartphone to a computer using a USB cable 2 Open the notification panel tap Samsung DeX The screen for the app installation instructions will appear ...

Page 163: ...ng on an external display Controlling with an external keyboard and mouse You can use a wireless keyboard mouse Refer to the respective device s manual for more information You can set the mouse pointer to flow from the external display to the smartphone s screen Launch the Settings app select Samsung DeX Mouse trackpad and then select the Flow pointer to phone screen switch to activate it You can...

Page 164: ...phone s case has a front cover open the front cover to use your smartphone as a touchpad If the front cover is closed the touchpad may not work properly If your smartphone s screen turns off press the Power key or double tap the screen to turn on the screen Using the screen keyboard When you enter text to send messages create notes or perform other tasks a screen keyboard will appear automatically...

Page 165: ...ent similar to a computer You can multitask by running multiple apps simultaneously You can also check your smartphone s notifications and status Samsung DeX home screen Samsung DeX panel Taskbar Favourite apps Status bar Quick access toolbar Apps button The Samsung DeX screen layout may differ depending on the connected device When starting or ending Samsung DeX running apps may be closed Some ap...

Page 166: ...amsung DeX and smartphone simultaneously While using Samsung DeX you can use separate apps on the external display or the computer and your smartphone simultaneously For example while watching a video on the connectedTV or monitor you can create a note on your smartphone On the connectedTV or monitor launch an app to run on the Samsung DeX screen Then launch another app on your smartphone Locking ...

Page 167: ...ntertainment social network and business apps You may require a Google account to access some apps To view more app information access each app s help menu Some apps may not be available or may be labelled differently depending on the region or service provider Chrome Search for information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the ...

Page 168: ...e your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 169: ...n Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files to device option NFC and payment Set the device to allow you to read near field communication NFC tags that contain information about products You can also use this feature t...

Page 170: ...is not available Connections can be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information More connection settings Customise settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Connecting to aWi Fi network 1 On the Se...

Page 171: ...ection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Launch the Gallery app and select an image 2 Tap Wi Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the...

Page 172: ...for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to ...

Page 173: ...urns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2 Tap next to the device name to unpair 3 Tap Unpair NFC and payment Your device allows you to read near field communication NFC tags that contain information about products You ...

Page 174: ... or receive data Making payments with the NFC feature Before you can use the NFC feature to make payments you must register for the mobile payment service To register or get more information about the service contact your service provider 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Touch the NFC antenna area on the back of your device to the NFC car...

Page 175: ... On the Settings screen tap Connections NFC and payment and tap the switch to activate it 2 Tap the Android Beam switch to activate it 3 Select an item and touch the other device s NFC antenna to your device s NFC antenna 4 When Touch to beam appears on the screen tap your device s screen to send the item If both devices try to send data simultaneously the file transfer may fail ...

Page 176: ... while Data saver on and select apps Mobile data only apps Select apps to always use the mobile data even when your device is connected to aWi Fi network For example you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected Even if you do not deactivate theWi Fi feature the apps will launch using the mobile data On the Settings ...

Page 177: ... you may incur additional charges for call forwarding depending on the region or service provider Mobile Hotspot andTethering Use the device as a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap Connections Mobile Hotspot andTethering You may incur...

Page 178: ... Mobile Hotspot and then deselect Hide my device 4 On the connected device use the device s mobile data connection to access the Internet More connection settings Customise settings to control other connection features On the Settings screen tap Connections More connection settings Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printe...

Page 179: ... with the device Adding printer plug ins Add printer plug ins for printers you want to connect the device to 1 On the Settings screen tap Connections More connection settings Printing Download plugin 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the installed printer plug in The device will automatically search for printers that are connected to th...

Page 180: ...t monitor Ending the MirrorLink connection Unplug the USB cable from your device and the vehicle Download booster Set the device to download files larger than 30 MB faster viaWi Fi and mobile networks simultaneously A strongerWi Fi signal will provide a faster download speed On the Settings screen tap Connections More connection settings Download booster You may incur additional charges when downl...

Page 181: ...tion intensity Adjust the force of the vibration notification System sound vibration control Set the device to sound or vibrate for actions such as controlling the touchscreen Sound quality and effects Set the device s sound quality and effects Refer to Dolby Atmos surround sound for more information Separate app sound Set the device to play media sound from a specific app separately on the other ...

Page 182: ...ected app s media sound Notifications Change the notification settings On the Settings screen tap Notifications Suggest actions and replies Set the device to suggest actions and replies for notifications Show snooze option Set whether to show the snooze option App icon badges Change the settings for app icon badges Status bar Set how to display notification icons and whether to show the remaining ...

Page 183: ...contrast Refer to Changing the screen mode or adjusting the display colour for more information Font size and style Change the font size and style Screen zoom Change the screen zoom setting Screen resolution Change the screen resolution Refer to Screen resolution Galaxy S10 S10 for more information Galaxy S10 S10 Full screen apps Select apps to use with the full screen aspect ratio You can also se...

Page 184: ...en the device is charging Refer to Screensaver for more information Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen While you are watching HDR videos from HDR exclusive video services the blue light filter may not be applied 1 On the Settings screen tap Display Blue light filter and tap the Turn on now switch to activate it 2 Drag the adjustment bar t...

Page 185: ...e Set the device to turn on dark mode at night and turn it off in the morning based on your current location Custom schedule Set a specific time to turn on and off dark mode Changing the screen mode or adjusting the display colour Change the screen mode or adjust the display colour to your preference Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want...

Page 186: ...lour value Increase or lower certain colour tones by adjusting the Red Green or Blue value individually 1 On the Settings screen tap Display Screen mode Vivid 2 Tap Advanced settings 3 Adjust the R Red G Green or B Blue colour bar to your preference The screen tone will be adjusted Screen resolution Galaxy S10 S10 Change the screen resolution It is set to FHD by default Higher resolutions make the...

Page 187: ...cards and overlap 3 Tap to select albums for displaying images 4 When you are finished tap the Back button To preview the selected option tap Preview When you tap the screen while your screensaver is displayed the screen will turn on Themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device On the Settings screen tap Themes Themes Change t...

Page 188: ...s turned off Refer to Always On Display for more information Wallpaper services Set the device to use wallpaper services such as Dynamic Lock screen Clock style Change the type and colour of the clock on the locked screen Roaming clock Change the clock to show both the local and home time zones on the locked screen when roaming FaceWidgets Change the settings of the items displayed on the locked s...

Page 189: ...cs and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Face recognition Set the device to unlock the screen by recognising your face Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information Biometrics preferences Change the setting...

Page 190: ...Configure additional security settings Face recognition You can set the device to unlock the screen by recognising your face If you use your face as a screen lock method your face cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget...

Page 191: ... of direct sunlight 1 On the Settings screen tap Biometrics and security Face recognition 2 Read the on screen instructions and tap Continue 3 Set a screen lock method 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your face inside the frame on the screen The camera will scan your face If unloc...

Page 192: ...creen using the preset screen lock method 3 Tap the Face unlock switch to activate it If you want to set the device to unlock the screen without swiping on the locked screen after recognising your face tap the Stay on Lock screen switch to deactivate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decreas...

Page 193: ...rint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or password you set...

Page 194: ...rtip the device may not recognise your fingerprints Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area Galaxy S10e The Power key has a built in fingerprint recognition sensor Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects such as coins keys and necklaces Covering the fingerprint recognition sensor w...

Page 195: ...Read the on screen instructions and tap Continue 3 Set a screen lock method 4 Register your fingerprint Galaxy S10 S10 Place your finger on the fingerprint recognition sensor at the bottom of the screen After the device detects your finger lift it up and place it on the fingerprint recognition sensor again ...

Page 196: ...ering your fingerprints tap Done Checking registered fingerprints You can check whether your fingerprint is registered by placing your finger on the fingerprint recognition sensor 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap Check added fingerprints 4 Place your finger on the fingerprint recognition sensor The recog...

Page 197: ... tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap the Fingerprint unlock switch to activate it 4 On the locked screen place your finger on the fingerprint recognition sensor and scan your fingerprint Changing the fingerprint recognition icon setting Galaxy S10 S10 Set the device to show or hide the fingerprint recognition icon when you tap the ...

Page 198: ...r to Samsung account for more information The website sign in feature is only available for websites that you access via the Internet app Some websites may not support this feature Registered biometric data and saved payment card information are only saved to your device and are not synced with other devices or servers Registering Samsung Pass Before using Samsung Pass register your biometric data...

Page 199: ... for example you purchase content from Galaxy Store 1 On the Settings screen tap Biometrics and security Samsung Pass 2 Unlock the screen using the preset screen lock method 3 Tap Settings Samsung account and then tap the Verify with Samsung Pass switch to activate it Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autof...

Page 200: ... tap Biometrics and security Samsung Pass 2 Unlock the screen using the preset screen lock method 3 Tap Sign in and select a website or app from the list 4 Tap Edit and modify your ID password and the website s or app s name To delete the website or app tap Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pas...

Page 201: ...nd tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your biometric data sign in information and app data registered to Samsung Pass Your agreement to the terms and conditions and your Samsung account will remain active 1 On the Settings screen tap Biometri...

Page 202: ...te secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location To use Secure ...

Page 203: ...r of Secure Folder tap Customise When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Samsung account Tap the button at the bottom of the locked screen and enter your Samsung account password Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when it i...

Page 204: ...l be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app ...

Page 205: ...nd Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instructions to complete the account setup Hiding Secure Folder You can hide the Secure Folder shortcut from the Apps screen Launch the Secure Folder app tap Settings and then tap the Show Secure Folder s...

Page 206: ...e Secure Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Tick items you want to restore and tap Restore Backed up data will be restored to your device Uninstalling Secure Folder You can uninstall Secure Folder including the content and apps in it Launch the Secure Folder app and tap Settings More settings Uninstall To back up content befo...

Page 207: ...ensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up and restore your data Refer to Samsung Cloud for more information Smart Switch Launch Smart Switch and transfer data from your pr...

Page 208: ...u must sign in to your Samsung account Syncing data You can sync data saved in your device such as images videos and events with Samsung Cloud and access it from other devices 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Settings Sync and auto backup settings Sync 3 Tap the switches next to the items you want to sync with You can check the saved data or change the settings ...

Page 209: ...amsung Cloud Back up this phone To view the backup data for other devices in your Samsung Cloud on the Settings screen tap Accounts and backup Samsung Cloud Restore data and then select a device you want Restoring data You can restore your backup data from Samsung Cloud to your device 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Restore data and select a device you want 3 T...

Page 210: ...ed in to your Samsung account Link toWindows Instantly access data saved in your device on your computer Smart pop up view Select apps to view their notifications via pop up windows When using this feature you can quickly view the contents via pop up windows by tapping the icon on the screen This feature is only available in apps that support the Multi window feature Screenshots and screen recorde...

Page 211: ...es are a service that automates settings you use repeatedly and suggests useful features according to your frequent situations by learning your usage patterns For example a before bed routine that reflects your sleep patterns will turn on the blue light filter and adjust the screen brightness for your comfort when you go to bed Adding routines Add routines to use your device more conveniently When...

Page 212: ...utine you want and tap Save To set the routine s conditions and actions tap Edit Alternatively tap the condition or action you want to edit If you want to set the routine s running condition to manual tap Start button tapped This option will appear only when there are no running conditions set For manual routines you can add them to the Home screen as widgets and access them quickly When a pop up ...

Page 213: ... When a pop up windows appears tap Add Using routines Running auto routines Auto routines will run automatically when their conditions are detected Running manual routines For manual routines which you set the running condition as Start button tapped you can run them manually by tapping the button whenever you want On the Settings screen tap Advanced features Bixby Routines My routines and tap nex...

Page 214: ...t the device to turn on the screen when you pick it up Double tap to wake Set the device to turn on the screen by double tapping anywhere on the screen while the screen is turned off Smart stay Set the device to prevent the display from turning off while you are looking at it Smart alert Set the device to alert you if you have missed calls or new messages when you pick up the device This feature m...

Page 215: ...Advanced features Dual Messenger Supported apps will appear 2 Tap the switch of an app to install the second app The second app will be installed The second app s icon will be displayed with When you receive notifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available dep...

Page 216: ...wellbeing parental controls DigitalWellbeing View the daily usage history of your device Refer to DigitalWellbeing for more information Parental controls Manage your children s digital use DigitalWellbeing View the daily usage history of your device You can also limit usage time or change the notification settings for each app On the Settings screen tap Digital wellbeing parental controls DigitalW...

Page 217: ... parental controls App timers 2 Tap No timer next the app you want and set the time Activating wind down mode You can activate wind down mode to reduce eye strain before sleeping and prevent your sleep from being disturbed 1 On the Settings screen tap Digital wellbeing parental controls Wind Down 2 To set the schedule to activate wind down mode tap Set a schedule tap the switch to activate it and ...

Page 218: ... the device with a tap of your finger Battery Storage Security Memory Optimising your device On the Settings screen tap Device care Optimise now The quick optimisation feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Managing abnormal battery usage Scanning for crashed apps and malware ...

Page 219: ... operating conditions You may not receive notifications from some apps that use power saving mode Power mode Select a power mode that suits your device usage purposes Tap Power mode and select an option High performance The screen is as bright as possible and at maximum resolution The battery may drain quickly Optimised Optimised for a balance between the device s performance and battery usage Med...

Page 220: ...ure Storage Check the status of the used and available memory On the Settings screen tap Device care Storage The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory The available capacity may change when you update the device You can view the available capacity of the internal memory in the Spe...

Page 221: ...d input Select device languages and change settings such as keyboards and voice input types Some options may not be available depending on the selected language Refer to Adding device languages for more information Date and time Access and alter the settings to control how the device displays the time and date If the battery remains fully discharged the time and date is reset Contact us Ask questi...

Page 222: ...rrent language setting tap Keep current The selected language will be added to your languages list If you changed the default language the selected language will be added to the top of the list To change the default language from your languages list select a language Then tap Apply If an app does not support the default language the next supported language in the list will be used Accessibility Co...

Page 223: ...te Security updates information Security updates are provided to strengthen the security of your device and protect your personal information For security updates for your model visit security samsungmobile com The website supports only some languages About phone Access your device s information On the Settings screen tap About phone To change your device s name tap Edit Status View various device...

Page 224: ...ly Voice Assistant Voice feedback Activating or deactivatingVoice Assistant When you activateVoice Assistant the device will start voice feedback When you tap the selected feature once the device will read the text on the screen aloud Tapping the feature twice will activate the feature Launch the Settings app tap Accessibility Screen reader and then tap the Voice Assistant switch to activate it To...

Page 225: ... or downwards Change the most recent contextual menu settings Swiping to the left then right in one motion Scroll up the screen Swiping to the right then left in one motion Scroll down the screen Swiping upwards then downwards in one motion Move to the first item on the screen Swiping downwards then upwards in one motion Move to the last item on the screen Two finger gestures Tapping twice Start p...

Page 226: ...text reading and selecting granularity Swiping upwards then downwards in one motion Return to the previous screen Swiping downwards then upwards in one motion Return to the Home screen Four finger gestures Tapping Return to the previous screen Tapping twice Return to the Home screen Tapping three times Open the list of recent apps Using the contextual menu While you are usingVoice Assistant swipe ...

Page 227: ...as languages speed and more Verbosity Customise the detailed settings for voice feedback Shake for continuous reading Set the device to read aloud the text displayed on the screen when you shake the device You can select from various shaking intensity Speak passwords Set the device to read the characters aloud when you enter your password Read caller ID aloud Set the device to read the caller s na...

Page 228: ... using an external keyboard Light sensing Set the device to let you know when it detects light Dark screen with Power key Set the device to function normally with the screen off Status bar information Select items to read aloud when you tap the screen three times with two fingers Developer options Set options for app development Using the device with the screen turned off For privacy you can set t...

Page 229: ...ly This feature will appear only whenVoice Assistant has been activated Entering additional characters Tap and hold a key on the keyboard to enter additional characters available for the key A pop up window appears above the key showing available characters To select a character drag your finger on the pop up window until you hear the character you want and release it Visibility enhancements Using...

Page 230: ...sibility to help users recognise text on the screen more easily Launch the Settings app tap Accessibility Visibility enhancements and then tap the Colour inversion switch to activate it Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours The device changes the colours into more recognisable colours Launch the Settings app tap Accessibil...

Page 231: ...ifier to zoom in on the screen to view a larger version of the content Launch the Settings app tap Accessibility Visibility enhancements and then tap the Magnifier window switch to activate it The magnifier will appear on the screen Drag the edge of the magnifier frame to move the magnifier to where you want to zoom in on the screen Magnifying the screen Magnify the screen and zoom in on a specifi...

Page 232: ... and the navigation bar on the screen cannot be magnified When this feature is activated the performance of some apps may be affected Enlarging mouse or touchpad pointers Enlarge the pointer when using an external mouse or touchpad Launch the Settings app tap Accessibility Visibility enhancements and then tap the Large mouse touchpad pointer switch to activate it Changing font Change the font size...

Page 233: ... Hearing enhancements 3 Drag the adjustment bar under Left right sound balance to the left or right and adjust the sound balance Mono audio Mono output combines stereo sound into one signal that is played through all earphone speakers Use this if you have a hearing impairment or if a single earbud is more convenient Launch the Settings app tap Accessibility Hearing enhancements and then tap the Mo...

Page 234: ...log While this feature is enabled the voice recognition will not operate Baby crying detector Launch the Settings app and tap Accessibility Hearing enhancements Sound detectors Baby crying detector Start Doorbell detector 1 Launch the Settings app and tap Accessibility Hearing enhancements Sound detectors Doorbell detector 2 Tap Record to make a recording of your doorbell The device will detect an...

Page 235: ...least one switch must be registered on the device To set switches to control the device tap the switch under Switches To deactivate this feature press the Power key and theVolume Up key simultaneously Assistant menu Displaying the assistive shortcut icon Set the device to display the assistive shortcut icon for accessing apps features and settings You can easily control the device by tapping the a...

Page 236: ... screen to select items under the cursor Use the following options Scroll left or right on the screen Scroll up or down the screen Magnify the area where the cursor is located Change the touchpad and cursor settings Move the touch area to another location Close the touch area Using enhanced assistive menus Set the device to display enhanced assistive menus for selected apps Launch the Settings app...

Page 237: ...ey Volume key and keyboard in interaction control mode To deactivate interaction control mode press and hold the Power key and theVolume Up key simultaneously To set the device to lock the screen after deactivating interaction control mode launch the Settings app tap Accessibility Interaction and dexterity Interaction control and then tap the Lock screen when deactivated switch to activate it Touc...

Page 238: ...Interaction and dexterity and then tap the Click after pointer stops switch to activate it Advanced settings Launching accessibility features quickly Set to open accessibility features quickly Launch the Settings app tap Accessibility Advanced settings Power andVolume up keys and then tap the switch to activate it Then select an accessibility feature to open when you simultaneously press the Power...

Page 239: ...k the flash or the screen when an alarm sounds or when you have notifications such as incoming calls or new messages Launch the Settings app tap Accessibility Advanced settings Flash notification and then tap the switches next to the options you want to activate Notification reminders Set the device to alert you to notifications that you have not checked at the interval Launch the Settings app tap...

Page 240: ...NFC feature before using this feature 1 Launch the Settings app and tap Accessibility Advanced settings Voice Label The voice recorder will launch 2 Tap to start recording Speak into the microphone 3 When you are finished recording tap Done to stop 4 Hold the back of your device over the voice label The information in the voice recording will be written to the voice label Installed services View a...

Page 241: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 242: ...ched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 243: ...onnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service prov...

Page 244: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 245: ...may not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the followin...

Page 246: ...k to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and s...

Page 247: ...m the bottom of the screen Bixby does not respond Restart your device to clear any temporary software bugs Ensure that your device software is updated to the latest version If you are still having trouble with Bixby after trying these tips contact a Samsung Service Centre The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the stat...

Page 248: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are trademarks of ...

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