Samsung SM-G960W User Manual Download

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www.samsung.com

User Manual

English (CA) 03/2018 Rev. 1.0

SM-G960W

SM-G965W

Summary of Contents for SM-G960W

Page 1: ...www samsung com User Manual English CA 03 2018 Rev 1 0 SM G960W SM G965W ...

Page 2: ... the screen 49 Notification panel 51 Entering text Apps and features 54 Installing or uninstalling apps 56 Bixby 82 Phone 87 Contacts 91 Messages 94 Internet 96 Email 97 Camera 128 Gallery 134 Always On Display 136 Edge screen 143 Multi window 149 Samsung Pay 152 Samsung Gear 153 Samsung Members 154 Samsung Notes 155 Calendar 156 Samsung Health 163 Voice Recorder 165 My Files 165 Clock 167 Calcula...

Page 3: ...97 NFC and payment 199 Mobile Hotspot andTethering 201 More connection settings 204 Sounds and vibration 205 Dolby Atmos surround sound 205 Notifications 206 Display 207 Blue light filter 208 Changing the screen mode or adjusting the display colour 209 Screen resolution 209 Screensaver 210 Wallpapers and themes 210 Advanced features 212 Dual Messenger 213 Device maintenance 216 Apps 216 Lock scree...

Page 4: ...ce or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading ...

Page 5: ...oroughly with a clean soft cloth If you do not follow these instructions the device s performance and appearance may be affected If the device has been immersed in water or the microphone or speaker is wet sound may not be heard clearly during a call After wiping the device with a dry cloth dry it thoroughly before using it The touchscreen and other features may not work properly if the device is ...

Page 6: ...rformance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged R...

Page 7: ...n recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of da...

Page 8: ...ontinues to overheat contact a Samsung Service Centre Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device becomes hotter than usual a device overheating message will appear To lower the device s temperature the screen brightness and t...

Page 9: ...very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure conta...

Page 10: ...ances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to...

Page 11: ...yout Galaxy S9 models Front camera Iris recognition camera Speaker Edge screen Power key Touchscreen Edge screen LED indicator Volume key Bixby key Proximity Light sensor Iris recognition LED Multipurpose jack USB Type C ...

Page 12: ...2 SIM card Memory card tray NFC antenna Wireless charging coil MST antenna Fingerprint recognition sensor Rear camera Microphone Main antenna Speaker Microphone Heart rate sensor GPS antenna Flash Earphone jack ...

Page 13: ...laxy S9 models Front camera Iris recognition camera Speaker Edge screen Power key Touchscreen Edge screen LED indicator Volume key Bixby key Proximity Light sensor Iris recognition LED Multipurpose jack USB Type C ...

Page 14: ...ttach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do ...

Page 15: ...Press and hold to launch BixbyVoice Refer to BixbyVoice for more information Volume Press to adjust the device volume Soft buttons Back button Home button Recents button Show and hide button When you turn on the device the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons f...

Page 16: ...e Any damage caused by misuse is not covered by the warranty Use only the USBType C cable supplied with the device The device may be damaged if you use a Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the elect...

Page 17: ...h your device s battery Plug the USB connector USBType C into your device s multipurpose jack and connect your device and the other device via the other device s USB cable When charging starts the battery charging icon will appear on the other device s screen Your device The other device USB Connector USBType C The other device s USB cable The app selection pop up window that appears on your devic...

Page 18: ...s empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these apps afte...

Page 19: ...attery more quickly while the device or its screen is turned off Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery While charging the battery when the device is turned off the icon appears on the screen If the fast charging feature is not activated launch the Settings app tap Device maintenance Battery Advanced settings and t...

Page 20: ...s charging feature is not activated launch the Settings app tap Device maintenance Battery Advanced settings and then tap the Fast wireless charging switch to activate it The on off option will be added in your device s settings menu when you first place it on the charger A fan inside the charger may produce noise during fast wireless charging Charging the battery 1 Place the centre of the device ...

Page 21: ...roperly or may overheat or the device and the cards may be damaged If you use the wireless charger in areas with weak network signals you may lose network reception Use Samsung approved wireless chargers If you use other wireless chargers the battery may not charge properly SIM or USIM card nano SIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone s...

Page 22: ...o the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot 3 Place the SIM or USIM card on the tray 1 with the gold coloured contacts facing downwards 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray ...

Page 23: ...ly insert the tray into the tray slot to prevent liquid from entering your device Correct card installation microSD card Nano SIM card Use only a nano SIM card Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the SIM or USIM card 4 Insert the tray back into the tray slot ...

Page 24: ... or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognize the card To use the memory card you must format it If your device cannot format or recognize the memory card contact the...

Page 25: ...le on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled ...

Page 26: ...If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the memory card Before removing the memory card first unmount it for safe removal Launch the Settings app and tap Device maintenance Storage Storage settings SD card UNMOUNT 1 Insert t...

Page 27: ...sung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device Launch the Settings app and tap Device maintenance Storage Storage settings SD card Format Before formatting the memory card remember to make backup...

Page 28: ...our device To turn off the device press and hold the Power key and then tap Power off Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted such as airplanes and hospitals Restarting the device If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simultaneously for more than 7 seconds to...

Page 29: ...ining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating emergency mode To deactivate emergency mode tap Turn off Emergency mode Alternatively press and hold the Power key and then tap Emergency mode Initial setup When you turn on your device for the first time or after performing a data reset follow the on screen inst...

Page 30: ...Wi Fi network you may not be able to set up some device features during the initial setup 4 Follow the on screen instructions to complete the initial setup 5 Set a screen lock method to protect your device You can protect your personal information by preventing others from accessing your device To set the screen lock method later tap No thank you ...

Page 31: ...nd secure across all of your devices Refer to Samsung account for more information 7 Get your content from Samsung Cloud or a previous device Refer toTransferring data from your previous device for more information 8 Select features you want to use and complete the initial setup The Home screen will appear ...

Page 32: ...vices that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Cloud and accounts Accounts Samsung account Help Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account you should create one 1 Launch the Settings app and tap Cloud and accounts Accounts Add account 2 T...

Page 33: ...entity with biometrics instead of password using Samsung Pass Refer to Samsung Pass for more information 4 Read and agree to the terms and conditions and tap AGREE 5 Tap DONE to finish registering your Samsung account Removing your Samsung account When you remove your registered Samsung account from the device your data such as contacts or events will also be removed 1 Launch the Settings app and ...

Page 34: ...own or have the right to transfer The following content is about the data restoration features available during the initial setup procedures For more information about Samsung Cloud or Smart Switch refer to Samsung Cloud or Smart Switch Restoring data from your previous device Smart Switch You can connect your previous device to your device with a USB connector USBType C and a USB cable to easily ...

Page 35: ...rring files Doing so may cause data loss or device damage Transferring data increases the battery power consumption of your device Ensure that your device is sufficiently charged before transferring data If the battery power is low data transfer may be interrupted Restoring data from Samsung Cloud You can restore data you backed up from your previous device to Samsung Cloud 1 During the initial se...

Page 36: ...pply excessive pressure to it with your fingertips Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device The device may not recognize touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Tap...

Page 37: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 38: ...ld to launch the Google Assistant app Back Tap to return to the previous screen Displaying or hiding the navigation bar Using the Show and hide button at the left side of the navigation bar you can set the navigation bar to be hidden or pinned on the screen when you use apps or features The navigation bar is pinned by default If you want to view files or use apps in full screen double tap the Show...

Page 39: ...You can set whether or not to display the button for each app BACKGROUND COLOUR Change the navigation bar s background colour Hard press Home button Set the device to return to the Home screen when you hard press the Home button You can also adjust the amount of pressure needed to use the Home button when hard pressing it Unlock with Home button Set the device to unlock the screen without swiping ...

Page 40: ... It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Edge panel handle Favourite apps Bixby Home indicator View your customized content ...

Page 41: ...on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area and tap Home screen settings Apps button Show Apps button APPLY The Apps button will be added at the bottom of the Home screen Apps button ...

Page 42: ...een in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then drag it to the top of the screen A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts a...

Page 43: ...w folder containing the selected apps will be created Tap Enter folder name and enter a folder name Adding more apps Tap ADD APPS on the folder Tick the apps to add and tap ADD You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be dele...

Page 44: ...ap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of the interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget a...

Page 45: ...e icons listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected LTE...

Page 46: ...turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key or hard press the Home button or the Home button area to turn on the screen Locked screen ...

Page 47: ...ur characters numbers or symbols to unlock the screen None Do not set a screen lock method Intelligent Scan Register both your face and irises to the device to unlock the screen more conveniently Refer to Intelligent Scan for more information Face Register your face to unlock the screen Refer to Face recognition for more information Iris Register your irises to unlock the screen Refer to Iris reco...

Page 48: ...tings app tap Advanced features and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen BixbyVision Recognize content using BixbyVision and search for relevant information Scroll capture Capture the current content and the hidden content on an elongated page such as a webpage When you tap Scroll ...

Page 49: ...iew the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can open the notification panel even on the locked screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick se...

Page 50: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 51: ... in some languages To enter text you must change the input language to one of the supported languages Break to the next line Delete a preceding character Enter symbols Enter uppercase For all caps tap it twice Additional keyboard functions Enter a space View more keyboard functions Changing the input language Tap Languages and types MANAGE INPUT LANGUAGES and then select the languages to use When ...

Page 52: ...ears Additional keyboard functions Predict words based on your input and show word suggestions To return to the keyboard functions list tap Enter emoticons Enter stickers You can also enter My Emoji stickers that look like you Refer to My Emoji for more information Attach animated GIFs This feature may not be available depending on the region or service provider Enter text by voice Change the keyb...

Page 53: ...eatures such as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries next to a dictionary to download it 3 View the definition in the dictionary pop up window To switch to the ...

Page 54: ...download free apps tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it...

Page 55: ...r device When you open an app a pop up window may appear and request access to certain features or information Tap ALLOW on the pop up window to grant permissions to the app To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permis...

Page 56: ...r usage patterns and your routine BixbyVoice You can use voice commands to request what you want with BixbyVoice BixbyVision You can easily search for relevant information about objects or locations using the BixbyVision features Reminder You can create reminders to schedule to do items or to view content later To use the Bixby feature your device must be connected to aWi Fi or mobile network To u...

Page 57: ...immediately While pressing and holding the Bixby key say what you want to BixbyVoice and then release your finger from the key BixbyVoice will perform what you request BixbyVoice Bixby Home Upcoming reminder BixbyVoice icon Press and hold the Bixby key Press the Bixby key Available Bixby services may differ depending on the region or service provider ...

Page 58: ... and conditions 1 Press the Bixby key Bixby key 2 Check the Bixby intro page and tap NEXT 3 Tap SIGN IN and follow the on screen instructions to sign in to your Samsung account If you are already signed in this step will not appear 4 Read and agree to the terms and conditions and tap NEXT 5 Select the language to communicate with BixbyVoice and tap CONFIRM 6 Follow the on screen instructions to co...

Page 59: ...Bixby Home 1 Press the Bixby key Alternatively swipe to the right on the Home screen The Bixby Home screen will appear 2 Swipe upwards or downwards to view recommended content Upcoming reminder Access additional options Change the Bixby key setting Go to the Bixby website Recommended content 3 To close Bixby Home press the Bixby key again Alternatively swipe to the left on the screen ...

Page 60: ...automatically at a specified interval To manually update cards swipe downwards on the screen Editing Bixby cards list To pin a card to the top of the Bixby Home screen tap Pin to top To unpin a card tap Unpin To hide a card from the list tap Hide for now To stop displaying a card on the list tap Don t show again Selecting apps to show as Bixby cards Add or delete apps to show as cards on the Bixby...

Page 61: ...the more precisely it will understand you To use BixbyVoice your device must be connected to aWi Fi or mobile network To use BixbyVoice you must register and sign in to your Samsung account Launching BixbyVoice Launching BixbyVoice with the Bixby key When you press and hold the Bixby key BixbyVoice will launch and start listening While pressing and holding the Bixby key say what you want to BixbyV...

Page 62: ...ce settings View your history of conversations My Bixby Launching BixbyVoice using your voice You can start a conversation without pressing and holding the Bixby button Register your voice so that BixbyVoice will launch when you say Hi Bixby 1 On the Bixby Home screen tap Settings Voice wake up and tap the switch to activate it 2 Tap and follow the on screen instructions to complete the setup Now ...

Page 63: ...ation you requested For example if you say Show me today s weather then the weather information will appear on the BixbyVoice screen Show me today s weather Corresponding function launched Status Processing Status Listening If BixbyVoice is on standby it cannot listen to your voice Tap the standby status icon and say your request again when the icon changes to the listening status icon ...

Page 64: ... tap this icon and say your request when the icon changes to the listening status icon Getting follow up questions BixbyVoice will ask follow up questions when they are needed to understand your request If you just say Send text then BixbyVoice will ask who you want to send a text to Say the name of the recipient If BixbyVoice is on standby tap and say the name of the recipient Closing BixbyVoice ...

Page 65: ... Voice apps and services You can view the suggested commands of how to use each app To use an app say the suggested command to BixbyVoice Deactivating BixbyVoice You can deactivate BixbyVoice from launching even when you press and hold the Bixby key or say Hi Bixby On the Bixby Home screen tap Settings and tap the BixbyVoice switch to deactivate it ...

Page 66: ... on the Internet to BixbyVoice The Internet app will show the results Check the results Checking your tasks Say Show me my tasks to BixbyVoice The Calendar app will launch and it will show your task list Viewing your travel photos Say Open Gallery and find photos taken in NewYork to BixbyVoice The Gallery app will launch and it will show you the photos taken in NewYork Recording voice Say OpenVoic...

Page 67: ...the Bixby Home screen tap My Bixby Quick commands 2 Tap ADD Add quick command Add your own quick commands 3 Tap say a quick command to add and then tap SAVE 4 Tap Add Bixby command and select Select from history or Search all commands 5 Select a command that BixbyVoice will perform If the command contains information to edit such as time or a name you can edit them by tapping To add additional com...

Page 68: ...s and hold the Bixby key say a quick command and then release your finger from the Bixby key The commands you set to the quick command will launch Making custom responses Make your chats with BixbyVoice unique with custom responses Adding custom responses 1 On the Bixby Home screen tap My Bixby Custom chat 2 Tap ADD and enter what you say and what BixbyVoice will answer What BixbyVoice answers Wha...

Page 69: ...y key and say Write down followed by what you want to enter Your spoken words will be converted to on screen text You can also set BixbyVoice to start dictation mode when you press and hold the Bixby key while the Samsung keyboard is open To use this feature open the Bixby Home screen tap Settings and then tap the Dictation on keyboard switch to activate it Sending feedback to BixbyVoice To help B...

Page 70: ...a screen lock method create one 3 Read the on screen instructions and tap CONTINUE 4 Tap and say your voice password 5 Follow the on screen instructions to complete the setup Unlocking the screen with your voice password If you speak to BixbyVoice while the screen is locked BixbyVoice will ask you to say your voice password Say your voice password to unlock the screen Waking up BixbyVoice while us...

Page 71: ...ce is not heard clearly via the built in microphone due to noisy environments Press and hold the Call button on earphones or a Bluetooth headset to launch BixbyVoice and say your request to the microphone This feature may not be available or its method of use may vary depending on the earphones and Bluetooth headset Call button ...

Page 72: ...Place QR code Image Wine Makeup To use this feature the device must be connected to aWi Fi or mobile network To use this feature you must register and sign in to your Samsung account The available features and search results may vary depending on the region or service provider This feature may not be available or you may not get correct search results depending on the image size format or resoluti...

Page 73: ...al makeup Try various makeup products on your face in real time and search for the products information You can find various colours and styles that suit to you 1 Launch the Camera app and launch BixbyVision Alternatively launch the BixbyVision app 2 Select and face the front camera lens 3 Select a makeup product to try on your face 4 Tap The information about the product will appear Translating o...

Page 74: ... 2 Select and keep the object within the screen to recognize it 3 Tap The similar images will appear Searching for nearby places Search for landmarks or information about nearby places by recognizing your current location For example if you want to search for cafes near a landmark use the BixbyVision features The device will search for and show you nearby cafes 1 When you have a desired landmark o...

Page 75: ...tures 1 When you have a desired image or object launch BixbyVision 2 Select and keep the wine label within the screen to recognize it 3 Tap The information about the wine label will appear Reading QR codes Recognize QR codes and view a variety of information such as websites photos videos maps and business cards 1 When you have a desired image or object launch BixbyVision 2 Select and keep the QR ...

Page 76: ...obile network To fully use this feature you must register and sign in to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder You can start Reminder from Bixby Home 1 Press the Bixby key Alternatively swipe to the right on the Home screen The Bixby Home screen will appear 2 Tap GET STARTED on the UPCOMING REMINDERS card The Reminder intro page will app...

Page 77: ...e or location setting You can also save various content such as a single memo or webpage address and view it later For example create a reminder to alert you to Water the flowers when I get home 1 Launch the Reminder app 2 Tap Write a reminder and enter Water the flowers 3 Tap Set conditions Pick a place and set the location to home 4 Tap WHEN I ARRIVE AT DONE 5 Tap SAVE to save the reminder When ...

Page 78: ...owers when I get home BixbyVoice will save what you said as a reminder Checking reminder notifications At the preset time or location a notification pop up window will appear Tap COMPLETE or SNOOZE Viewing the reminders list Launch the Reminder app to view your reminders list To view reminder details select a reminder ...

Page 79: ...mage Checklist Repeat interval Reminder information Completing reminders Mark reminders that you do not need to be reminded of as complete On the reminders list select a reminder and tap COMPLETE Alternatively swipe to the left on a reminder Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed EDIT 2 Tick items to restore and tap RESTORE Reminders wi...

Page 80: ...mand Background colour Change the background colour of the BixbyVoice full screen As you earn more Bixby experience to level up you can use more colours Language and speaking style Set the language to communicate with BixbyVoice and set the style of voice feedback The selected language is applied only when you talk with BixbyVoice Voice feedback Activate or deactivate voice feedback from BixbyVoic...

Page 81: ...oice apps and services View BixbyVoice supported apps and each app s suggested commands Bixby Labs View apps and voice commands that BixbyVoice is experimenting with at Bixby Labs If you install the apps the Bixby Labs recommends you can experience BixbyVoice in more apps Auto update 3rd party app plugin Set the device to automatically update plugins Bixby uses to control third party apps GENERAL ...

Page 82: ...Launch the Phone app and enter a phone number If the keypad does not appear on the screen tap to open the keypad 2 Tap to make a voice call Create a new contact Add the number to an existing contact Preview the phone number Hide the keypad Delete a preceding character Access additional options ...

Page 83: ...S Speed dial select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making calls from the locked screen On the locked screen drag outsi...

Page 84: ...and then tap Missed calls If a call is missed the icon appears on the status bar Open the notification panel to view the list of missed calls Alternatively launch the Phone app and tap RECENTS to view missed calls Blocking phone numbers Block calls from specific numbers added to your block list 1 Launch the Phone app and tap Settings Block numbers 2 Tap select contacts and then tap DONE To manuall...

Page 85: ...vailable Access additional options Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Extra volume Increase the volume Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off the microp...

Page 86: ...t 1 Launch the Phone app and tap RECENTS 2 Tap a caller s image or tap a phone number Details 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contact This allows you to view the caller s information when they call without having them listed in Contact 1 Lau...

Page 87: ...t 1 Launch the Contacts app tap and then select a storage location 2 Enter contact information Select a storage location Add an image Open more information fields Scan contact information from a business card Enter contact information Depending on the selected storage location the types of information you can save may vary 3 Tap SAVE ...

Page 88: ...ith online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Cloud and accounts Accounts and select the account to sync with 2 Tap Sync account and tap the Sync Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the following search...

Page 89: ...ssage with others using the profile sharing feature The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap EDIT edit your profile and tap SAVE 3 Tap Profile sharing and then tap the sw...

Page 90: ...e Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick contacts and tap MERGE D...

Page 91: ...he Messages app and tap 2 Add recipients and tap START 3 Enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the keyboard is hidden Access additional options Enter a message Make a call to the recipient Enter stickers Attach files Edit recipients Send the message 4 Tap to send the message ...

Page 92: ...ers will appear Select the sticker that you want to share My Emoji stickers will appear after you create My Emoji in the Camera app Refer to My Emoji for more information Viewing messages Messages are grouped into message threads by contact You may incur additional charges for receiving messages when you are roaming 1 Launch the Messages app and tap CONVERSATIONS 2 On the messages list select a co...

Page 93: ...ly enter a number tap Enter number enter a phone number and then tap Setting the message notification You can change notification sound display options and more 1 Launch the Messages app tap Settings Notifications and then tap the switch to activate it 2 Change the notification settings Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notificat...

Page 94: ...dress field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Quick menu Open the homepage Move between pages Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks sav...

Page 95: ...et mode you cannot use some features such as screen capture In secret mode the device will change the colour of the toolbars Changing security settings You can change your password or the lock method Tap Settings Privacy Secret mode security Change password To set your registered fingerprint or irises as the lock method along with the password tap the Fingerprints or Irises switch to activate it R...

Page 96: ...nt tap Add account If you have more than one email account you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter an email text 3 Tap SEND to send the mail Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the screen Tap an email on the screen...

Page 97: ...e you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turne...

Page 98: ...eo 2x optical zoom Galaxy S9 models only Camera settings Switch between the front and rear cameras Shooting modes BixbyVision Options for current shooting mode To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where y...

Page 99: ...evice s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not indicate device performance problems The maximum recording time may reduce when you record video at high resolution Adding another camera button Add another camera button to the location you want on the screen to capture photos more conveniently Drag to the preview screen If another cam...

Page 100: ...Use various methods to zoom in or out Spread two fingers apart on the screen to zoom in and pinch to zoom out Control the zoom with one finger Drag on the zoom bar towards or Use the 2x optical zoom to get clear photos even when you zoom in on a far away subject On the preview screen tap Galaxy S9 models only Zooming features are available only when using the rear camera If you use the video zoom ...

Page 101: ...rame will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a photo This feature is available only in AUTO and PRO modes Separating the focus area and the exposure area You can separate the focus area and the exposure area Tap and hold the preview screen The AF AE frame will appear on the screen Drag the frame to the area where you ...

Page 102: ... motion will play in slow motion Multi take Record a video and capture multiple moments in super slow motion Single take Record a short video by capturing a single moment in super slow motion Recording in multi take While recording a video all of the moments that the subject is moving will be captured in super slow motion 1 On the shooting modes list tap SUPER SLOW MO 2 Make sure that the mode is ...

Page 103: ...detected and an unwanted moment may be recorded in super slow motion 4 Tap to stop recording the video Recording in single take Record a short video by capturing a single moment that the subject is moving 1 On the shooting modes list tap SUPER SLOW MO 2 On the preview screen tap Super slow mo Single take and double tap the Back button 3 Make sure the mode is set to Auto 4 Tap When motion is detect...

Page 104: ... to switch to Manual mode At the moment you want to use super slow motion tap Playing super slow motion videos Select a super slow motion video and tap Random background music will automatically accompany the video during playback Editing super slow motion videos On the playback screen you can edit the video and save it as a different file or share it Change the background music Turn the super slo...

Page 105: ... and drag upwards on the video preview screen Short clips with different effects will appear 2 Select a clip you want 3 Tap SHARE The clip will be saved as an animated GIF 4 Select a sharing method When saving as an animated GIF the video quality may be degraded as the file capacity is reduced Some social network services and messenger apps may not support the GIF sharing feature This feature is o...

Page 106: ...ng portraits that stand out using the Live focus feature Adjust the background blur level on the preview screen and take a photo that highlights the subject Use this feature in a place that has sufficient light The background blur may not be applied properly in the following conditions The device or the subject is moving The subject is thin or transparent The subject has a similar colour or patter...

Page 107: ...Apps and features 107 3 Tap to take a photo Background blur adjustment bar Shooting mode Dual capture Beauty effect ...

Page 108: ... a photo taken with the Live focus feature When the background lighting appears in blurred points you can change the shape of the background blur Select a shape such as a heart star or flower to decorate the photo and make it look different Adjusting the background blur level Changing the shape of the background blur ...

Page 109: ...l drag the background blur adjustment bar to the left or right To change the background blur shape drag the effect list to the left or right and select an effect you want The effect list will appear only when the photo has blur shape in the background Adjust the background blur level Change the background blur shape 3 Tap to save the photo ...

Page 110: ... and a wide angle photo with a broader background You can view the background scenery which was hidden on the preview screen On the shooting modes list tap LIVE FOCUS Make sure the Dual capture feature is activated and then take a photo Select the photo and view the close up and wide angle photos A close up photo A wide angle photo ...

Page 111: ...ks just like you You can capture photos and videos with My Emoji or share stickers of My Emoji with others Creating My Emoji 1 On the shooting modes list tap AR EMOJI 2 Tap Create My Emoji 3 Align your face on the screen and tap to take a photo 4 Select My Emoji s gender and tap NEXT 5 Decorate My Emoji and tap OK ...

Page 112: ...Tap to take a photo or tap to record a video Deleting My Emoji Tap and hold the My Emoji that you want to delete and tap Using My Emoji stickers You can use My Emoji stickers during a conversation via messages or on a social network On the Samsung keyboard tap and tap the My Emoji icon My Emoji stickers with various expressions will appear Select one of the My Emoji stickers The My Emoji sticker w...

Page 113: ...ove your face stickers will track with your movements You can also record a lovely and funny sticker that keeps moving in a video 1 On the shooting modes list tap AR EMOJI 2 Tap or and select a sticker you want 3 Tap to take a photo or tap to record a video Applying stickers randomly You can apply stickers randomly instead of selecting one from the stickers list Tap Random repeatedly until the sti...

Page 114: ...ap PRO Select options and customize the settings and then tap to take a photo or tap to record a video Available options Select an ISO value This controls camera light sensitivity Low values are for stationary or brightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos If the shutter speed is set manually you cannot set ...

Page 115: ...manually you cannot change the exposure value The exposure value will change and be displayed based on the shutter speed setting Panorama mode Using panorama mode take a series of photos and then stitch them together to create a wide scene To get the best shots using panorama mode follow these tips Move the camera slowly in one direction Keep the image within the frame on the camera s viewfinder I...

Page 116: ...d 4 Tilt the device or swipe on the screen to rotate the captured motion panorama To save the motion panorama as a video file tap SAVEVIDEO Hyperlapse mode Record scenes such as passing people or cars and view them as fast motion videos 1 On the shooting modes list tap HYPERLAPSE 2 Tap and select a frame rate option If you set the frame rate to Auto the device will automatically adjust the frame r...

Page 117: ... On the shooting modes list tap FOOD 2 Tap the screen and drag the circular frame over the area to highlight The area outside the circular frame will be blurred To resize the circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo ...

Page 118: ...hed recording tap to stop 4 On the preview screen tap the preview thumbnail 5 Tap The fastest section of the video will be set as a slow motion section and the video will start playing Up to two slow motion sections will be created based on the video To edit the slow motion section drag to the left or right Sports mode Take clearer photos of fast moving subjects such as a person running or a pet i...

Page 119: ...ct Pan focus Make the subject and its background stand out 6 Tap SAVE It is recommended that you position subjects within 50 cm of the device Position the subject that you want to focus on close to the device When taking photos ensure there is sufficient distance between the subject and the background The distance should be more than three times the distance between the device and the subject Hold...

Page 120: ...ng your palm a countdown timer will appear When the time is up the device will take a photo You can also take photos by tapping the heart rate sensor or the screen To use various shooting options for the front camera tap Shooting methods and then tap the switches to activate them Applying beauty effects You can apply the spotlight effect or modify facial features such as your skin tone or face sha...

Page 121: ...cognizing your palm a countdown timer will appear When the time is up the device will take a photo You can also take photos by tapping the heart rate sensor or the screen To use various shooting options for the front camera tap Shooting methods and then tap the switches to activate them Applying beauty effects You can adjust the skin tone before taking self portraits 1 On the preview screen tap 2 ...

Page 122: ... the device will take a photo You can also take photos by tapping the heart rate sensor or the screen To use various shooting options for the front camera tap Shooting methods and then tap the switches to activate them 5 Slowly swivel the device left and then right or vice versa to take a wide self portrait The device will take additional photos when the white frame moves to each end of the viewfi...

Page 123: ...itions motion may not be saved 1 On the wide selfie preview screen make sure the motion feature is activated and take a wide self portrait with motion 2 On the preview screen tap the preview thumbnail 3 Tap MOTIONWIDE ANGLE SELFIE The captured wide self portrait will be played 4 Tilt the device or swipe on the screen to rotate the captured wide self portrait To save the wide self portrait as a vid...

Page 124: ... the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Change the focus area in auto focus mode Multi focuses on several areas within the frame Multiple rectangles will appear to indicate the focused areas Centre focuses on the centre within the frame Create motion panorama photos that can be pl...

Page 125: ...hen using this feature each photo is saved in two formats DNG and JPG Video size Select a resolution for videos Using a higher resolution will result in higher quality videos but they will take up more storage space If you activate the High efficiency video feature you can record videos in the High EfficiencyVideo Codec HEVC format Your HEVC videos will be saved as compressed files to conserve the...

Page 126: ...s high When zooming in or out using the 2x optical zoom Galaxy S9 models only Super slow mo Select how you want to record super slow motion videos FRONT CAMERA Picture size Select a resolution for photos Using a higher resolution will result in higher quality photos but they will take up more memory Video size Select a resolution for videos Using a higher resolution will result in higher quality v...

Page 127: ...lip tap the screen to stop playback and tap CAPTURE This feature is available only in AUTO and SELFIE modes Video stabilization Activate anti shake to reduce or eliminate blurry image resulting from camera shake while recording a video When the Tracking AF feature is activated you cannot use this feature Grid lines Display viewfinder guides to help composition when selecting subjects Location tags...

Page 128: ...Add a camera button that you can place anywhere on the screen Hold Camera button to Select an action to perform when you tap and hold the camera button PressVolume key to Set the device to use theVolume key to control the shutter or zoom in or out Reset settings Reset the camera settings Contact us Ask questions or view frequently asked questions Refer to Samsung Members for more information Galle...

Page 129: ...Searching for images Launch the Gallery app and tap to view images sorted by category such as types locations or documents To search for images by entering keywords tap the search field Editing the background of Live focus photos Galaxy S9 models only You can edit the background blur level of a photo taken with the Live Focus feature If the background lighting of Live focus photos appears in blurr...

Page 130: ...mbnail 3 Tap to play the video Lock the playback screen Switch to the pop up video player Rewind or fast forward by dragging the bar Capture the current screen Skip to the previous video Tap and hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Change screen ratio Pause and resume playback Create an animated GIF Drag your finger up or down on the left sid...

Page 131: ...ncrease battery consumption Viewing the details of images and videos You can view file details such as people location and basic information If there is auto created content such as a story or a GIF the content will also be displayed While viewing an image or on the video preview screen drag upwards on the screen File details will appear You can also view related content by tapping information on ...

Page 132: ... the Gallery app and tap ALBUMS 2 Tap Hide or unhide albums 3 Select albums to hide and tap APPLY To show albums again tap Hide or unhide albums deselect albums to show and then tap APPLY Viewing stories When you capture or save images and videos the device will read their date and location tags sort the images and videos and then create stories To create stories automatically you must capture or ...

Page 133: ...You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices You must register and sign in to your Samsung account to use Samsung Cloud Refer to Samsung account for more information Launch the Gallery app tap Settings and then tap the Samsung Cloud switch to activate it Images and videos captured on the device will be automatically saved to Samsung Cloud De...

Page 134: ...On Display may change automatically depending on the lighting conditions If the sensor at the top of the device is covered for a certain period the Always On Display will turn off Opening notifications on the Always On Display When you receive message missed call or app notifications notification icons will appear on the Always On Display Double tap a notification icon to view its notification If ...

Page 135: ...can display an image on the Always On Display You can also display an animated GIF 1 Launch the Settings app Lock screen and security Clock and FaceWidgets Clock style 2 Drag the types list to the left and select the icon with an image on it 3 Tap and select an image To insert an animated GIF tap Add GIF and select a file 4 Tap APPLY Changing the schedule for the Always On Display feature Launch t...

Page 136: ... Edge panel handle towards the centre of the screen Then swipe to the left or right to switch between the Edge panels Alternatively tap and select the panel you want If the Edge panel handle is not visible launch the Settings app tap Display Edge screen and then tap the Edge panels switch to activate it Edge panels Apps edge People edge Smart select Edge panel handle ...

Page 137: ... tap DOWNLOAD To rearrange panels tap Reorder and drag to another location Setting the Edge panel handle You can change the location size transparency or vibration settings of the handle Drag the Edge panel handle towards the centre of the screen Then tap Edge panel handle Apps edge Quickly launch frequently used apps 1 Drag the Edge panel handle towards the centre of the screen 2 Swipe to the lef...

Page 138: ...rag it to another location You can also edit the Apps edge panel by tapping EDIT People edge Add favourite contacts to the People edge panel to quickly contact them and view notifications received from them 1 Drag the Edge panel handle towards the centre of the screen 2 Swipe to the left or right to open the People edge panel Alternative tap People edge Adding contacts to the People edge panel Add...

Page 139: ... change the order of contacts tap and hold a contact icon and drag it to another location You can also edit the People edge panel by tapping EDIT Contacting people from the People edge panel Open the People edge panel and tap a contact The communication buttons will appear on the screen Tap the desired button to call or send a message to the contact ...

Page 140: ...shape icon on the panel 4 Drag the frame on the content you want to select To resize the frame drag a corner of the frame 5 Tap DONE If text is included in the selected area tap Extract text to recognize and extract text from the selected area 6 Select an option to use with the selected area BixbyVision Recognize content using BixbyVision and search for relevant information Draw Write or draw on t...

Page 141: ...f the capturing area Drag a corner of the frame to resize Select a quality Adjust the position 5 Tap RECORD to start capturing Before capturing a video make sure that the video is playing The maximum duration you can capture an area of the video for will be displayed on the screen When capturing an area from a video its sound will not be recorded 6 Tap STOP to stop capturing 7 Select an option to ...

Page 142: ...play as the edge lighting 1 Launch the Settings app tap Display Edge screen Edge lighting 2 Tap Manage notifications and tap the switches next to apps to receive notifications as the edge lighting Some notifications may not display as the edge lighting depending on notification types Quick reply You can reject incoming calls using custom rejection messages While the device s screen is facing downw...

Page 143: ...indow Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view ...

Page 144: ...ently used apps 2 Swipe upwards or downwards and tap on a recent app window The selected app will launch in the upper window 3 In the lower window swipe upwards or downwards to select another app to launch To launch apps not in the list of recently used apps tap APP LIST and select an app ...

Page 145: ...bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the window will be maximized Minimizing the split screen view Press the Home button to minimize the split screen view The icon will appear on the status bar The app in the lower window will close and the app in the upper window will remain a...

Page 146: ...rag upwards or downwards 3 Tap DONE The selected app window will be pinned at the top of the screen To unpin the window drag the bar between the app windows 4 In the lower window swipe upwards or downwards to select another app to launch Adding app pairs to the Home screen When you add app pairs to the Home screen you can launch two apps in the split screen view with a single tap Tap the bar betwe...

Page 147: ... Swipe upwards or downwards tap and hold an app window and then drag it to Drop here for pop up view The app screen will appear in the pop up view Minimize the window Close the app Maximize the window Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 148: ...essage while watching a video or playing a game you can view the message and reply to it without switching the screen When a notification pop up window appears drag it downwards to view the content This feature is only available to apps that support the Multi window and edge lighting features To view supported apps launch the Settings app tap Display Edge screen Edge lighting Manage notifications ...

Page 149: ...com samsungpay Alternatively launch the Samsung Pay app and tap Help To use this feature you must sign in to your Samsung account and register your biometric data For more information refer to Samsung account Fingerprint recognition and Iris recognition To make payments with Samsung Pay the device may be required a connection to aWi Fi or mobile network depending on the region This app s availabil...

Page 150: ... fingerprint or irises to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com samsungpay L...

Page 151: ...tures 151 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a card to use ...

Page 152: ...the card you used Follow the on screen instructions to complete payment cancellation Changing the Samsung Pay settings On the Samsung Pay screen tap Settings Select the screen where the card image will appear to activate Samsung Pay on the Home screen or locked screen or when the screen is turned off Samsung Gear Samsung Gear is an app that allows you to manage your Gear wearable device When you c...

Page 153: ...xy users community or view the latest Galaxy news and tips Samsung Members can help you solve any problems you might encounter while using your device Additional options Send feedback This app s availability and supported features may vary depending on the region or service provider To submit your feedback or post your comments you must register and sign in to your Samsung account Refer to Samsung...

Page 154: ...note Tap Image to insert an image by selecting from Gallery or by taking a photo Tap Voice to record a voice recording and insert it into the note Voice recording will start immediately Enter text using the keyboard Write or draw with pens Paint with brushes Insert an image or a voice recording 3 When you are finished composing the note tap SAVE Deleting notes 1 Launch the Samsung Notes app tap AL...

Page 155: ...or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Attach a map Enter the location Add a note Enter a title Select a sticker to display with the event Set the duration Add more details Set an alarm Change the event s colour 3 Tap SAVE to save the event ...

Page 156: ...and tap the Sync Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Manage calendars Add account Then select an account to sync with and sign in When an account is added it will appear on the list Samsung Health Introduction Samsung Health helps you manage your wellness and...

Page 157: ...and launch the Samsung Health app When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the setup Some features may not be available depending on the region View and manage trackers View health tips Compare your step count records with other Samsung Health users or compete with your friends Set your daily goals and track ...

Page 158: ...ies Goals You can set your goals for weight management or a more balanced life After setting your goals you can track your progress or view guides on the Samsung Health screen On the Samsung Health screen tap SET GOALS Alternatively tap Manage items and select Weight management or Balanced life TOGETHER Together allows you to set up step count goals and compete with your friends You can invite fri...

Page 159: ...eps tracker Target Current step total You may experience a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count ...

Page 160: ... for 30 minutes and then measure it again During winter or in cold weather keep yourself warm when measuring your heart rate Smoking or consuming alcohol before taking measurements may cause your heart rate to be different from your normal heart rate Do not talk yawn or breathe deeply while taking heart rate measurements Doing so may cause your heart rate to be recorded inaccurately Heart rate mea...

Page 161: ... rate tracker and tap MEASURE to start measuring your heart rate 2 Place your finger on the heart rate sensor on the back of the device 3 After a moment your current heart rate will be displayed on the screen Remove your finger from the sensor Your current heart rate ...

Page 162: ...formation may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Reset data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that y...

Page 163: ...tinguish between sound sources Making voice recordings 1 Open the Samsung folder and launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Change the recording mode Start recording 3 Tap to finish recording 4 Enter a file name and tap SAVE ...

Page 164: ...speak loudly and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognize your voice Before using this feature tap the current language to set the voice memo system language Playing selected voice recordings When you review interview recordings you can mute or unmute certain sound sources in the recording 1 Open the Samsu...

Page 165: ... many cities around the world time an event or set a specific duration ALARM Launch the Clock app and tap ALARM Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap SAVE To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in...

Page 166: ...d a clock tick clocks to delete and then tap DELETE STOPWATCH 1 Launch the Clock app and tap STOPWATCH 2 Tap START to time an event To record lap times while timing an event tap LAP 3 Tap STOP to stop timing To restart the timing tap RESUME To clear all time measurements tap RESET TIMER 1 Launch the Clock app and tap TIMER 2 Set the duration and then tap START To open the keypad to enter the durat...

Page 167: ...el tap KEYPAD To clear the history tap HISTORY CLEAR HISTORY To use the unit conversion tool tap You can convert various values such as area length or temperature into other units Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access You can set the device to game mode to play games more easily Search for games View yo...

Page 168: ...ps will be automatically shown on the game launcher screen If you cannot see your games tap Add a game Removing a game from Game Launcher Tap and hold a game and tap Remove Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Normal performance and then tap the button repeatedly to select the mode you want Normal performance Power saving mode or h...

Page 169: ...ess the GameTools settings Play games in full screen Access the Game Launcher screen Lock the Hard press Home button feature Hide and lock the navigation bar Lock the touchscreen Lock the auto brightness adjustment feature Capture screenshots Blocking notifications during games Tap and tap the No alerts during game switch to activate it The device will mute notification sounds and display only not...

Page 170: ...ts Register smart refrigerators washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone Open the Samsung folder a...

Page 171: ...vailable features may differ depending on the connected device Connected devices own errors or defects are not covered by the Samsung warranty When errors or defects occur on the connected devices contact the device s manufacturer Connecting to nearby devices Connect to nearby devices such as Bluetooth headsets easily and quickly Connection methods may vary depending on the type of connected devic...

Page 172: ...me 4 Follow the on screen instructions to register devices Viewing and controlling connected devices You can view and control the devices For example you can check the ingredients in your refrigerator or adjust theTV volume 1 Open the Samsung folder launch the SmartThings app and then tap Devices The list of connected devices will appear 2 View the status of devices on the list To control the devi...

Page 173: ... or with a voice command Open the Samsung folder launch the SmartThings app select a location tap Add scene and then set scene options You can set the scene name icon and devices Adding automations You can also set an automation to perform actions automatically depending on the preset time or the status of devices For example add an automation to turn on the audio automatically every day at 7 00 A...

Page 174: ...t Share content by using various sharing options The following actions are an example of sharing images You may incur additional charges when sharing files via the mobile network 1 Launch the Gallery app and select an image 2 Tap and select a sharing method such as message or email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To...

Page 175: ...rge screen by connecting your device to a SmartView enabledTV or monitor When the image is sent to the recipients devices a notification will appear on their devices Tap the notification to view or download the image Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display such as aTV or monitor You...

Page 176: ...Apps and features 176 DeX Pad device layout USB port Charger port USBType C Fan vent Surface HDMI port Fan vent Mobile device connector USBType C ...

Page 177: ... C Use only Samsung approved chargers that support the fast charging feature 2 Connect one end of the HDMI cable to the DeX Pad s HDMI port and plug the other end of the cable into aTV or monitor s HDMI port Use only the HDMI cable supplied with the DeX Pad Otherwise the DeX Pad may not work properly ...

Page 178: ...depending on your device s case Remove the case before use 4 On your smartphone s screen select the screen mode you want to use You can choose from Samsung DeX mode or screen mirroring mode START SAMSUNG DeX Your smartphone s screen will change into a touchpad and appear on the connectedTV or monitor in Samsung DeX mode SWITCHTO SCREEN MIRRORING The same screen as your smartphone will appear on th...

Page 179: ...as a front cover open the front cover to use your smartphone as a touchpad If the front cover is closed the touchpad may not work properly Controlling the screen Tapping Launch an app or select a button Tapping with two fingers Show the additional options Swiping with two fingers Scrolling the screen in any direction Spreading or pinching with two fingers Zoom in or out Tapping and holding Select ...

Page 180: ...artphone as a touchpad you can use it in either the horizontal or vertical alignment 1 When the DeX Pad and your smartphone are connected raise both of them to be perpendicular to the surface 1 Then turn the smartphone to be either vertical or horizontal the orientation you want 2 2 1 ...

Page 181: ...Apps and features 181 2 Move both the DeX Pad and your smartphone up and down slightly If the touchpad has been properly oriented the icon will appear at the top right of the touchpad ...

Page 182: ... USB ports When you connect a keyboard the screen keyboard will not appear when you select the text input field When you connect a mouse the touchpad will not appear on your smartphone You can also use a wireless keyboard mouse or Bluetooth keyboard mouse Refer to the respective device s manual for more information ...

Page 183: ...en settings use the connectedTV or monitor s display settings Favourite apps Add frequently used apps to the Home screen and launch them quickly Apps button View and run your smartphone s apps To install apps that are optimized for Samsung DeX tap Apps for Samsung DeX Taskbar View the apps that are currently running Status bar View your smartphone s notifications and status Status icons may appear...

Page 184: ...ls While using Samsung DeX you can answer calls from your smartphone on the connectedTV or monitor Select the call answering option on the connectedTV or monitor to answer a call Your smartphone s speaker will be used during the calls If you do not want to use the speakerphone connect earphones or remove your smartphone from the DeX Pad It may take a few seconds to display the call screen on the s...

Page 185: ...ff and your smartphone will start fast charging If you want to switch modes on your smartphone open the notification panel tap next to Samsung DeX and then select the mode you want Ending the connection To disconnect your smartphone from the connected monitor remove your smartphone from the DeX Pad Do not pull or shake your smartphone excessively when disconnecting it from the multimedia dock Doin...

Page 186: ... content on the connected screen HDMI cables and adapters USBType C to HDMI are sold separately Use only a Samsung approved HDMI adapter USBType C to HDMI Performance problems and malfunctions caused by using unapproved accessories are not covered by the warranty 1 Connect an HDMI adapter USBType C to HDMI to your smartphone 2 Connect an HDMI cable to the HDMI adapter USBType C to HDMI and to aTV ...

Page 187: ...r information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later Play Movies TV Purchase or rent videos suc...

Page 188: ...tch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 189: ... 189 ...

Page 190: ...data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files to device option Data usage Keep track of your data usage amount and customize ...

Page 191: ... Refer to NFC and payment for more information Mobile Hotspot andTethering Use the device as a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information Mobile networks Configure your mobile network settings Location Change se...

Page 192: ...nect to remove the the checkmark If you do not want to connect to the network again tap the network name and tap FORGET If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and then tap the swit...

Page 193: ...i Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the image will be sent to the other device without the connection request procedure Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 Tap the...

Page 194: ...r example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and then tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want ...

Page 195: ...ption 3 Accept the Bluetooth connection request on the other device Dual audio You can connect up to two Bluetooth audio devices to your smartphone Connect two Bluetooth headsets or speakers to use them at the same time To use this feature the Bluetooth audio devices you want to connect must support the Media audio feature 1 On the Settings screen tap Connections Bluetooth and then tap the switch ...

Page 196: ...ces in the list 2 Tap next to the device name to unpair 3 Tap Unpair Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select ap...

Page 197: ...the device carefully to avoid damaging the NFC antenna Reading information from NFC tags Use the NFC feature to send images or contacts to other devices and read product information from NFC tags 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Place the NFC antenna area on the back of your device near an NFC tag The information from the tag appears Ensu...

Page 198: ...vice to the NFC card reader To set the default payment app open the Settings screen and tap Connections NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Allow data exchange when your device s NFC antenna touches the other device s NFC antenna 1 On the Settings screen tap Connections NFC...

Page 199: ...network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap Connections Mobile Hotspot andTethering You may incur additional charges when using this feature Mobile Hotspot Use the mobile hotspot to share the device s mobile data connection with computers or other devices USB tethering Use USB tethering to share the device s mobile data connectio...

Page 200: ...witch to activate it The icon appears on the status bar Other devices can find your device in theWi Fi networks list To set a password for the mobile hotspot tap Configure Mobile Hotspot and select the level of security Then enter a password and tap SAVE 3 On the other device s screen search for and select your device from theWi Fi networks list 4 On the connected device use the device s mobile da...

Page 201: ... 30 MB faster usingWi Fi and mobile networks simultaneously Refer to Download booster for more information VPN Set up virtual networks VPNs on your device to create safe encrypted connections over less secure networks such as the internet Ethernet When you connect an Ethernet adapter you can use a wired network and configure network settings Printing Configure settings for printer plug ins install...

Page 202: ...icle s head unit monitor Connect your device to a vehicle to control your device s MirrorLink apps on the vehicle s head unit monitor On the Settings screen tap Connections More connection settings MirrorLink Your device is compatible with vehicles that support MirrorLink version 1 1 or higher Connecting your device to a vehicle via MirrorLink When using this feature for the first time connect the...

Page 203: ...devices You may incur additional charges when downloading files via the mobile network When you download large files the device may heat up If the device exceeds a set temperature the feature will turn off If network signals are unstable the speed and performance of this feature may be affected If theWi Fi and mobile network connections have significantly different data transfer speeds the device ...

Page 204: ...one Change the call ringtone Vibration pattern Select a vibration pattern Notification sounds Change the notification sound Do not disturb Set the device to mute incoming calls notification sounds and media except for allowed exceptions Touch sounds Set the device to sound when you select an app or option on the touchscreen Screen lock sounds Set the device to sound when you lock or unlock the tou...

Page 205: ...e Music app through the vehicle s Bluetooth speaker Dolby Atmos surround sound Select a surround sound mode optimized for various types of audio such as movies music and voice With Dolby Atmos you can experience moving audio sounds that flows all around you On the Settings screen tap Sounds and vibration Sound quality and effects Dolby Atmos tap the switch to activate it and then select a mode Not...

Page 206: ... colour for more information Screen resolution Change the screen resolution Refer to Screen resolution for more information Home screen Change the size of the grid to display more or fewer items on the Home screen and more Full screen apps Select apps to use with the full screen aspect ratio Easy mode Switch to easy mode to display larger icons and apply a simpler layout to the Home screen Icon fr...

Page 207: ...ht filter Reduce eye strain by limiting the amount of blue light emitted by the screen While you are watching HDR videos from HDR exclusive video services the blue light filter may not be applied 1 On the Settings screen tap Display Blue light filter and then tap the Turn on now switch to activate it 2 Drag the adjustment bar to adjust the filter s opacity 3 To set the schedule to apply the blue l...

Page 208: ...eos AMOLED photo This is suitable for viewing images Basic This is set as default and is suitable for general use You can adjust the display colour only in Adaptive display mode Adaptive display mode may not be compatible with third party apps You cannot change the screen mode while applying the blue light filter Optimizing the full screen colour balance Optimize the display colour by adjusting th...

Page 209: ... the adjustment bar to adjust the screen resolution and then tap APPLY Some currently running apps may close when you change the resolution Screensaver You can set to display images as a screensaver when the screen turns off automatically The screensaver will be displayed when the device is charging 1 On the Settings screen tap Display Screensaver and tap the switch to activate it 2 Select an opti...

Page 210: ...nced features Options Activate advanced features and change the settings that control them On the Settings screen tap Advanced features Excessive shaking or an impact to the device may cause an unintended input for some features using sensors Smart stay Set the device to prevent the display from turning off while you are looking at it Games Activate the Game Launcher Refer to Game Launcher for mor...

Page 211: ...lm swipe to capture Set the device to capture a screenshot when you swipe your hand to the left or right across the screen You can view the captured images in Gallery It is not possible to capture a screenshot while using some apps and features Direct call Set the device to make a voice call by picking up and holding the device near your ear while viewing message or contact details Smart alert Set...

Page 212: ... Increase the touch sensitivity of the screen for use with screen protectors Dual Messenger Install the second app and use two separate accounts for the same messenger app 1 On the Settings screen tap Advanced features Dual Messenger Supported apps will appear 2 Tap the switch of an app to install the second app The second app will be installed The second app s icon will be displayed with When you...

Page 213: ...ta related to the second app will be deleted If you uninstall the first app the second app will also be deleted Device maintenance The device maintenance feature provides an overview of the status of your device s battery storage memory and system security You can also automatically optimize the device with a tap of your finger Battery Performance mode Storage Device security Memory ...

Page 214: ...ut Usage time left may vary depending on your device settings and operating conditions You may not receive notifications from some apps that use power saving mode Power saving mode MID Activate power saving mode to extend the battery s usage time MAX In maximum power saving mode the device decreases battery consumption by applying the dark theme and limiting the apps and features available Network...

Page 215: ... of the used and available storage space On the Settings screen tap Device maintenance Storage The actual available capacity of the internal storage is less than the specified capacity because the operating system and default apps occupy part of the space The available capacity may change when you update the device You can view the available capacity of the internal storage in the Specification se...

Page 216: ...security The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or devices are detected Refer to Smart Lock for more information Secure lock settings Change screen lock settings for the selected lock method Intelligent Scan Register both your face and irises to the ...

Page 217: ... service to provide more accurate information about the location of your device Security update View the version of your device s security system and check for updates Samsung Pass Verify your identity easily and securely via your biometric data Refer to Samsung Pass for more information Secure Folder Create a secure folder to protect your private content and apps from others Refer to Secure Folde...

Page 218: ...This feature may not be available depending on the region or service provider If you use Intelligent Scan as a screen lock method your face and irises cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering your face and irises Be careful not to forget your pattern PIN...

Page 219: ...s feature Intelligent Scan is not intended for any diagnostic therapeutic or preventative medical purposes Your phone could be unlocked by someone that looks like you Keep secure of your phone and do not let anyone else unlock your phone For better face and iris recognition The phone may not recognize your irises or face when something prevents a good view of your face or eyes e g glasses contact ...

Page 220: ...od 3 Tap Remove face and iris data Once the registered face and iris data has been deleted all the related features will also be deactivated Unlocking the screen using Intelligent Scan You can unlock the screen with your face and irises instead of using a pattern PIN or password 1 On the Settings screen tap Lock screen and security Intelligent Scan 2 Unlock the screen using the preset screen lock ...

Page 221: ...autions for using face recognition Before using the face recognition to unlock your device keep the following precautions in mind Your device could be unlocked by someone that looks like your image Face recognition is less secure than Pattern PIN or Password For better face recognition Consider the following when using face recognition Consider the conditions when registering such as wearing glass...

Page 222: ...n Deleting the registered face data You can delete face data that you have registered 1 On the Settings screen tap Lock screen and security Face Recognition 2 Unlock the screen using the preset screen lock method 3 Tap Remove face data Once the registered face is deleted all the related features will also be deactivated Unlocking the screen with your face You can unlock the screen with your face i...

Page 223: ...ung Pay Screen lock Secure Folder This feature may not be available depending on the region or service provider If you use your iris as a screen lock method your irises cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the irises Be careful not to forget your pat...

Page 224: ... or has a family history of such symptoms or conditions should consult a doctor before using iris recognition The iris scanner is not intended for use as a medical device biometric data collected and stored locally by the iris scanner is not intended for any diagnostic therapeutic or preventative medical purposes Alternative security options are available on your device Please follow all the instr...

Page 225: ...ore than one set of irises 1 On the Settings screen tap Lock screen and security Iris Scanner 2 Unlock the screen using the preset screen lock method If you have not set a screen lock method create one 3 Read the on screen instructions and tap CONTINUE To register only one iris of your eyes tap Register just one iris 4 Hold the device with the screen facing towards you and look at the screen 25 35...

Page 226: ...2 Unlock the screen using the preset screen lock method 3 Tap Remove iris data Once the registered iris data has been deleted all the related features will also be deactivated Using Samsung Pass When you register your irises to Samsung Pass you can use them to easily verify your identity or sign in to websites Refer to Samsung Pass for more information Using irises with Samsung Pay You can use iri...

Page 227: ...rity Iris Scanner 2 Unlock the screen using the preset screen lock method 3 Tap the Iris unlock switch to activate it 4 On the locked screen swipe in any direction and position your eyes inside the circles on the screen to scan your irises 25 35 cm To unlock the screen using iris recognition without swiping on the locked screen tap Iris unlock when screen turns on switch to activate it ...

Page 228: ... use your fingerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognized unlock the device using the pattern PIN or...

Page 229: ...n sensor and your fingers are clean and dry The device may not recognize fingerprints that are affected by wrinkles or scars The device may not recognize fingerprints from small or thin fingers If you bend your finger or use a fingertip the device may not recognize your fingerprints Make sure to cover the entire fingerprint recognition sensor with your finger To improve recognition performance reg...

Page 230: ...print to unlock the screen Deleting registered fingerprints You can delete registered fingerprints 1 On the Settings screen tap Lock screen and security Fingerprint Scanner 2 Unlock the screen using the preset screen lock method 3 Tap EDIT 4 Tick fingerprints to delete and tap REMOVE Using Samsung Pass When you register your fingerprints to Samsung Pass you can use them to easily verify your ident...

Page 231: ...e locked screen place your finger on the fingerprint recognition sensor and scan your fingerprint Samsung Pass Samsung Pass allows you to sign in to your Samsung account websites or apps more easily and securely via your biometric data such as fingerprints or irises rather than entering your login information Register your biometric data to Samsung Pass and set to sign in to supported websites or ...

Page 232: ...cognition for more information 6 Scan your fingerprint or irises and tap NEXT to complete the Samsung Pass registration If the Add to Home screen option is ticked the Samsung Pass icon will be added on the Home screen Verifying the Samsung account password You can use Samsung Pass to verify your Samsung account password You can use your biometric data instead of entering your password for example ...

Page 233: ...n to the website Using Samsung Pass to sign in to apps You can use Samsung Pass to easily sign in to apps that support ID and password autofill 1 Open an app that you want to sign in to 2 Enter your user name and password and then tap the app s sign in button 3 When a pop up window asking whether you want to save the sign in information appears tap SAVE You can now use the biometric data you regis...

Page 234: ...Samsung Pass the site or app tab will not appear Available websites and apps may vary depending on the region or service provider Samsung is not responsible for any loss or inconvenience caused by signing in to websites or apps via Samsung Pass Deleting your Samsung Pass data You can delete your biometric data web sign in information and app data registered to Samsung Pass with Delete data Your ag...

Page 235: ...lder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customize the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location Setting up Secure Folder 1 Launch the Secure Folder app Alt...

Page 236: ...ng auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not being used 1 Launch the Secure Folder app and tap Settings Auto lock Secure Folder 2 Select a lock option To manually lock your Secure Folder tap Lock Moving content to Secure Folder Move content such as photos and contacts to Secure Folder The following actions are an example of moving an image from t...

Page 237: ...s Add an app to use in Secure Folder 1 Launch the Secure Folder app and tap Add apps 2 Tick one or more apps installed on the device and tap ADD To install apps from Play Store or Galaxy Apps tap DOWNLOAD FROM PLAY STORE or DOWNLOAD FROM GALAXY APPS Removing apps from Secure Folder Tap Edit apps tick apps and then tap Uninstall Adding accounts Add your Samsung and Google accounts or other accounts...

Page 238: ...r Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later Backing up data 1 Launch the Secure Folder app and tap Settings Backup and restore 2 Tap Add account and register and sign in to your Samsung account 3 Tap Back up Secure Folder data 4 Tick items you want to back up and tap BACK UP NOW Data will be backed up to Samsung Cloud Restoring dat...

Page 239: ...es via Smart Switch On the Settings screen tap Cloud and accounts Regularly back up your data to a safe location such as Samsung Cloud or a computer so that you can restore it if the data is corrupted or lost due to an unintended factory data reset Samsung Cloud Manage the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up...

Page 240: ...launch the Settings app tap Cloud and accounts Samsung Cloud select your device under BACKUP AND RESTORE tap Back up and then back up your data The data backup method may vary depending on your model Some data will not be backed up To check which data will be backed up launch the Settings app tap Cloud and accounts Samsung Cloud select your device under BACKUP AND RESTORE and then tap Back up Rest...

Page 241: ...with Checking data You can check the saved items and used memory of your Samsung Cloud Launch the Settings app and tap Cloud and accounts Samsung Cloud You can immediately check your used memory and saved items such as GALLERY SAMSUNG NOTES and SAMSUNG CLOUD DRIVE Tap each card and enter the next page You can change the settings or check the saved data You can check the backup data in your Samsung...

Page 242: ...pe C You can connect your previous device to your device with the USB connector USBType C and a USB cable to easily and quickly transfer data 1 Plug the USB connector USBType C into the multipurpose jack of your device 2 Connect your device and the previous device using the previous device s USB cable USB Connector USBType C Your device Previous device The previous device s USB cable ...

Page 243: ...en you are transferring files Doing so may cause data loss or device damage Transferring data increases the battery power consumption of your device Ensure that your device is sufficiently charged before transferring data If the battery power is low data transfer may be interrupted Transferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi ...

Page 244: ...previous device to external storage 2 Insert or connect the external storage device to your device 3 On your device launch the Settings app and tap Cloud and accounts Smart Switch EXTERNAL STORAGE RESTORE 4 Follow the on screen instructions to transfer data from external storage Transferring backup data from a computer Transfer data between your device and a computer You must download the Smart Sw...

Page 245: ...ce Then disconnect your previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your device Viewing imported data You can view the imported data on the same app from your previous device If your new device does not have the same apps to view or play the imported data the data will be saved t...

Page 246: ...n Date and time Access and alter the settings to control how the device displays the time and date If the battery remains fully discharged the time and date is reset Contact us Ask questions or view frequently asked questions Refer to Samsung Members for more information Report diagnostic information Set the device to automatically send the device s diagnostic and usage information to Samsung Mark...

Page 247: ...nd move it to the top of the list Then tap APPLY If an app does not support the default language the next supported language in the list will be used Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap Software update If emergency software updates are released for your device s security and to bl...

Page 248: ...On the Settings screen tap User manual About phone Access your device s information On the Settings screen tap About phone To change your device s name tap EDIT Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software informati...

Page 249: ...voice feedback When you tap the selected feature once the device will read the text on the screen aloud Tapping the feature twice will activate the feature Launch the Settings app tap Accessibility Vision Voice Assistant and then tap the switch to activate it To deactivateVoice Assistant tap the switch and tap anywhere on the screen twice quickly When you activateVoice Assistant for the first time...

Page 250: ...r downwards Change the most recent contextual menu settings Swiping to the left then right in one motion Scroll up the screen Swiping to the right then left in one motion Scroll down the screen Swiping upwards then downwards in one motion Move to the first item on the screen Swiping downwards then upwards in one motion Move to the last item on the screen Two finger gestures Tapping twice Start pau...

Page 251: ...e text reading and selecting granularity Swiping upwards then downwards in one motion Return to the previous screen Swiping downwards then upwards in one motion Return to the Home screen Four finger gestures Tapping Return to the previous screen Tapping twice Return to the Home screen Tapping three times Open the list of recent apps Using the contextual menu While you are usingVoice Assistant swip...

Page 252: ...used whenVoice Assistant is activated such as languages speed and more Pitch changes Set the device to read aloud text with an altered pitch while using a keyboard Read keyboard input aloud Set the device to read aloud the item under your finger while using a keyboard Speak while screen is off Set the device to read aloud notifications when the screen is turned off Mute with proximity sensor Set t...

Page 253: ...t a colour of the square cursor that appears when you tap items Quick menu Select contextual menu options to display when you swipe to the left or right with three fingers Manage custom labels Manage the labels you added Keyboard shortcuts Set key shortcuts to use when using an external keyboard Status bar information Select items to read aloud when you tap the screen three times with two fingers ...

Page 254: ... finger When you hear the character you want release your finger from the screen to select it The character is entered and the device reads the text aloud If Rapid key input is not activated release your finger from the character you want and then tap anywhere on the screen twice quickly Entering additional characters Tap and hold a key on the keyboard to enter additional characters available for ...

Page 255: ...r will launch 2 Tap to start recording Speak into the microphone 3 When you are finished recording tap DONE to stop 4 Hold the back of your device over the voice label The information in the voice recording will be written to the voice label Changing the screen zoom and font Change the screen zoom setting or font size and style Launch the Settings app and tap Accessibility Vision Font and screen z...

Page 256: ...ssibility Vision and then tap the Magnifier window switch to activate it The magnifier will appear on the screen Drag the handle at the bottom of the magnifier to move the magnifier to where you want to zoom in on the screen Magnifying the screen Magnify the screen and zoom in on a specific area Launch the Settings app and tap Accessibility Vision Magnification Triple tap screen to magnify Zoom in...

Page 257: ...ch the Settings app tap Accessibility Vision and then tap the Negative colours switch to activate it Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours The device changes the colours into more recognizable colours Launch the Settings app tap Accessibility Vision Colour adjustment and then tap the switch to activate it Select an option ...

Page 258: ... then tap the Doorbell detector switch to activate it 2 Tap to make a recording of your doorbell The device will detect and record the doorbell 3 Tap and ring your doorbell to check if it is recorded correctly When the device detects the doorbell sound tap OK To change the doorbell sound tap Change doorbell sound The device will vibrate when it detects sound and the alert will be saved as a log Se...

Page 259: ...ring the caption settings Adjusting the sound balance Set the device to adjust the sound balance when using an earphone 1 Connect an earphone to the device and wear it 2 Launch the Settings app and tap Accessibility Hearing 3 Drag the adjustment bar under Left right sound balance to the left or right and adjust the sound balance Mono audio Mono output combines stereo sound into one signal that is ...

Page 260: ...sistant menu Displaying the assistive shortcut icon Set the device to display the assistive shortcut icon for accessing apps features and settings You can easily control the device by tapping the assistive menus in the icon 1 Launch the Settings app and tap Accessibility Dexterity and interaction Assistant menu 2 Tap the switch to activate it The assistive shortcut icon appears at the bottom right...

Page 261: ...ive menus Set the device to display enhanced assistive menus for selected apps Launch the Settings app tap Accessibility Dexterity and interaction Assistant menu Assistant plus tap the switch to activate it and then select apps Easy screen turn on Turn on the screen by moving your hand above the sensor at the top of the device You can turn on the screen without pressing a key When you use this fea...

Page 262: ...ey and theVolume Up key simultaneously while using an app 4 Adjust the size of the frame or draw a line around an area that you want to restrict 5 Tap DONE The device displays the restricted area The restricted area will not react when you touch it and the device s keys will be disabled However you can enable functions for the Power key Volume key and keyboard in interaction control mode To deacti...

Page 263: ...ge of the text to speech feature Speech rate Adjust the speed for the text to speech feature Pitch Adjust the pitch of the text to speech feature PLAY Play a short demonstration of your speech settings RESET Reset the speech speed and pitch Direction lock Create a directional combination to unlock the screen 1 Launch the Settings app tap Accessibility Direction lock and then tap the switch to acti...

Page 264: ...bility Voice Assistant Universal switch Magnifier window Negative colours Colour adjustment Interaction control Accessibility shortcut Set to start a shortcut service quickly Launch the Settings app tap Accessibility Accessibility shortcut and then tap the switch to activate it Then tap Shortcut service and select a shortcut service to start when you simultaneously press and hold theVolume Up key ...

Page 265: ... between alerts tap Reminder interval To set apps to alert you to notifications select apps under SHOW NOTIFICATIONS FROM Answering or ending calls Change the method for answering or ending calls Launch the Settings app and tap Accessibility Answering and ending calls Select the desired method Using single tap mode When an alarm sounds or a call comes in tap the button to stop the alarm or answer ...

Page 266: ...Launch the Settings app and tap Accessibility Accessibility settings backup Import export Import from My Files Select a file to import and tap DONE The accessibility settings will be updated according to the imported file Sharing accessibility settings files Share accessibility settings files with others via email Wi Fi Direct Bluetooth and more Launch the Settings app and tap Accessibility Access...

Page 267: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 268: ...ched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 269: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provi...

Page 270: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 271: ...s may not work properly Your device supports multimedia files that are authorized by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the follow...

Page 272: ...he device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in t...

Page 273: ...tion panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap next to the brightness adjustment bar and tap the Show control on top switch to activate it Samsung Cloud does not work Ensure that you are connected to a network properly During a Samsung Cloud service check you cannot use Samsung Cloud Try again later The device does not...

Page 274: ...perly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contract or tort including negligence which may arise from failure to precisely follow these warnings and instructions other than death or personal injury caused by Samsung s negligence ...

Page 275: ... not pull the power cord excessively when disconnecting it Doing so may cause electric shock or fire Do not bend or damage the power cord Doing so may cause electric shock or fire Do not use the device with wet hands while the device is charging Doing so may cause electric shock Do not directly connect together the charger s positive and negative terminals Doing so may cause fire or serious injury...

Page 276: ... Extreme temperatures can damage the device and reduce the charging capacity and life of your device and battery Do not directly connect together the battery s positive and negative terminals and prevent them from coming into contact with metal objects Doing so may cause the battery to malfunction Never use a damaged charger or battery Do not store your device near or in heaters microwaves hot coo...

Page 277: ...ncy signals Your device may interfere with other electronic devices Using an LTE data connection may cause interference with other devices such as audio equipment and telephones Do not use your device in a hospital on an aircraft or in automotive equipment that can be interfered with by radio frequency Avoid using your device within a 15 cm range of a pacemaker if possible as your device can inter...

Page 278: ... liquids gases or explosive materials in the same compartment as the device its parts or accessories If you notice strange smells or sounds coming from your device or the battery or if you see smoke or liquids leaking from the device or battery stop using the device immediately and take it to a Samsung Service Centre Failure to do so may result in fire or explosion Comply with all safety warnings ...

Page 279: ...a towel and take it to a service centre This device has internal liquid indicators fitted Water damage to your device may void the manufacturer s warranty Store your device only on flat surfaces If your device falls it may be damaged The device can be used in locations with an ambient temperature of 0 C to 35 C You can store the device at an ambient temperature of 20 C to 50 C Using or storing the...

Page 280: ...o close to your eyes Seizures or blackouts can occur when you are exposed to flashing lights while watching videos or playing Flash based games for extended periods If you feel any discomfort stop using the device immediately If anyone related to you has experienced seizures or blackouts while using a similar device consult a physician before using the device If you feel discomfort such as a muscl...

Page 281: ...s Make sure the headset cable does not become entangled in your arms or on nearby objects Do not paint or put stickers on your device Paint and stickers can clog moving parts and prevent proper operation If you are allergic to paint or metal parts of the device you may experience itching eczema or swelling of the skin When this happens stop using the device and consult your physician Do not use th...

Page 282: ...e Do not disassemble modify or repair your device Any changes or modifications to your device can void your manufacturer s warranty If your device needs servicing take your device to a Samsung Service Centre Do not disassemble or puncture the battery as this can cause explosion or fire Turn off the device before removing the battery If you remove the battery with the device turned on it may cause ...

Page 283: ...and prevent leakage or misuse of sensitive information While using your device be sure to back up important data Samsung is not responsible for the loss of any data When disposing of your device back up all data and then reset your device to prevent misuse of your personal information Carefully read the permissions screen when downloading applications Be particularly cautious with applications tha...

Page 284: ...e suspicious messages or email from unknown senders Set a password and change it regularly Deactivate wireless features such as Bluetooth when not in use If the device behaves abnormally run an antivirus program to check for infection Run an antivirus program on your device before you launch newly downloaded applications and files Install antivirus programs on your computer and run them regularly ...

Page 285: ...cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the...

Page 286: ...ealth from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users ...

Page 287: ...NESS LEGALITY OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLETHROUGHTHIS DEVICE AND UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE SHALL SAMSUNG BE LIABLE WHETHER IN CONTRACT ORTORT FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ATTORNEY FEES EXPENSES OR ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTIONWITH ANY INFORMATION CONTAINED IN OR AS A RESULT OF THE USE OF ANY CO...

Page 288: ...rks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All other trademarks and copyrights are the property of their respective owners IC Notice This Class B digital apparatus complies with Canadian ICES 003 This device complies with Indus...

Page 289: ...ALE AND 3 HEVC CONTENTTHAT IS CREATED BYTHE OWNER OFTHE PRODUCT THIS PRODUCT MAY NOT BE USED IN CONNECTIONWITH HEVC ENCODED CONTENT CREATED BY ATHIRD PARTY WHICHTHE USER HAS ORDERED OR PURCHASED FROM ATHIRD PARTY UNLESSTHE USER IS SEPARATELY GRANTED RIGHTSTO USETHE PRODUCTWITH SUCH CONTENT BY A LICENSED SELLER OFTHE CONTENT YOUR USE OFTHIS PRODUCT IN CONNECTIONWITH HEVC ENCODED CONTENT IS DEEMED A...

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Samsung SM-G960W, User Manual

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