Samsung SM-F9000 User Manual Download Page 24 | Manualshive

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Samsung SM-F9000 User Manual Download Page 24

Basics

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Installing the SIM or USIM card (nano-SIM card)

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Use only a nano-SIM card.

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Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.

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Summary of Contents for SM-F9000

Page 1: ...www samsung com USER MANUAL English 08 2019 Rev 4 0 SM F900F SM F907B SM F9000 ...

Page 2: ...on panel 56 Entering text Apps and features 60 Installing or uninstalling apps 62 Bixby 66 BixbyVision 69 Bixby Home 71 Reminder 75 Phone 80 Contacts 85 Messages 88 Internet 90 Email 91 Camera 114 Gallery 121 AR Emoji 128 Always On Display 131 Multi window 136 Samsung Pay 139 Samsung Health 143 GalaxyWearable 143 Samsung Members 144 Samsung Notes 145 Calendar 146 Voice Recorder 149 My Files 149 Cl...

Page 3: ...ving the battery Settings 170 Introduction 170 Connections 172 Wi Fi 174 Bluetooth 176 NFC and payment 179 Data saver 180 Mobile data only apps 180 SIM card manager dual SIM models 181 Mobile Hotspot andTethering 182 More connection settings 185 Sounds and vibration 186 Dolby Atmos surround sound 186 Separate app sound 187 Notifications 187 Display 189 Blue light filter 189 Night mode 190 Changing...

Page 4: ...ce or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading ...

Page 5: ...the touchscreen To set the touchscreen to automatically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Adaptive brightness switch to activate it Depending on the region or model some devices are required to receive approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view the FCC ID of...

Page 6: ...stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place fo...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ... the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device overheats and reaches a certain temperature a warning massage will appear to prevent device failure skin irritations and damages and battery leakage To lower the device s temperature the screen brightness and the performance speed ...

Page 9: ...se your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure containers Do not use a cable whose covering is pee...

Page 10: ...ces and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject ...

Page 11: ...vice before putting it in a bag or storing it Be sure to not store the device unfolded as there is a chance that another object could scratch or puncture the screen Do not press the screen with a hard or sharp object such as a pen or your fingernail Doing so could result in scratching or puncturing the screen Do not attach any adhesive accessories such as protectors You may notice a crease at the ...

Page 12: ...ics 12 Folded Flash Rear camera Triple GPS antenna NFC antenna MST antenna Wireless charging coil Main antenna Cover camera Home button soft button Light sensor Front screen Speaker Proximity Light sensor ...

Page 13: ...he device will be damaged When folding the device do not place any objects such as cards coins or keys on the Main screen The screen may be damaged This device is not water or dust resistant Do not allow any liquids or small particles to enter the device When using the speakers such as when playing media files or using speakerphone do not place the device close to your ears Be careful not to expos...

Page 14: ... or the mobile data connection Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Some USBType C earphones may not be compatible with your device and some features may not work properly Do not cover the proximity light sensor area with screen accessories such as a screen protector stickers or a cover Doing so may cause the sen...

Page 15: ... Bixby Refer to Using Bixby for more information Press twice or press and hold to launch the app or feature you set Side key Volume Down key Press simultaneously to capture a screenshot Press and hold simultaneously to turn off the device Setting the Side key Select an app or feature to launch by pressing the Side key twice or pressing and holding the Side key Launch the Settings app tap Advanced ...

Page 16: ...on Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for more information ...

Page 17: ...ious damage to the device Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain ...

Page 18: ...ht time Decrease the screen brightness Battery charging tips and precautions When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a c...

Page 19: ... charging properly take the device and the charger to a Samsung Service Centre Fast charging The device has a built in fast charging feature You can charge the battery more quickly while the device or its screen is turned off Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery If the fast charging feature is not activated launc...

Page 20: ...ings app tap Device care Battery Settings and then tap the Fast wireless charging switch to activate it The on off option will be added in your device s settings menu when you first place it on the charger While charging you cannot activate or deactivate this feature A fan inside the charger may produce noise during fast wireless charging Charging the battery 1 Place the centre of the device s bac...

Page 21: ...or the device and the cards may be damaged If you use the wireless charger in areas with weak network signals you may lose network reception Use Samsung approved wireless chargers If you use other wireless chargers the battery may not charge properly Wireless PowerShare You can charge another device with your device s battery You can still charge another device even while charging your device Depe...

Page 22: ... finished charging disconnect the other device from your device Only devices that support the wireless charging feature can be charged using this feature Some devices may not be charged To see devices that support the Wireless PowerShare feature visit www samsung com To charge properly do not move or use either device while charging The power charged to the other device may be less than the amount...

Page 23: ...inserted eSIM may not be available depending on the region service provider or model Some services that require a network connection may not be available depending on the service provider Activating an eSIM dual SIM models Launch the Settings app and tap Connections SIM card manager Add mobile plan When a mobile plan is found follow the on screen instructions to activate the eSIM If you have a QR ...

Page 24: ...he SIM or USIM card nano SIM card Use only a nano SIM card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards 2 3 1 5 4 ...

Page 25: ...f the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the SIM card tray back into the SIM card tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the SIM or USIM card 1 Insert th...

Page 26: ...te it Customising the eSIM and nano SIM card Launch the Settings app tap Connections SIM card manager and then select a SIM or USIM card to access the following options Icon Change the icon of the SIM or USIM card Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred eSIM or nano SIM card When two cards are activa...

Page 27: ...y indicator light does not flash connect the charging case to the charger and charge them for more than 10 minutes 2 Close the charging case 3 Open the charging case The earbuds will enter Bluetooth pairing mode automatically and a pop up window will appear on your device If the pop up window does not appear or if your device cannot find the earbuds tap and hold both earbuds touchpads while wearin...

Page 28: ... earbuds are inside it Earbuds Earbud battery indicator light Charging case If the earbuds do not connect to the device within 3 minutes Bluetooth pairing mode will be deactivated Close the charging case again and open it The earbuds will enter Bluetooth pairing mode If you want to connect to another mobile device after a connection has been established with your device turn off the Bluetooth feat...

Page 29: ...sic playback answer or reject calls and start talking to Bixby using the touchpad Touchpad To avoid hurting your ears do not apply excessive pressure to the touchpad with your fingertips To avoid damaging the touchpad do not tap it with anything sharp ...

Page 30: ...ay previous track If you triple tap three seconds after a track begins playing it will start the track from beginning Triple tap the touchpad within three seconds of when a track begins playing to play the previous track Tap and hold Activate a preset feature Decline call Turn the microphone on or off during a call This will not display anything on your device Retrieve a held call after ending a c...

Page 31: ... cover The cover may be damaged To avoid scratches on your device be careful not to allow foreign objects to come in between the cover and the device while using the cover 1 Remove the protective vinyl from your device 2 Clean both the mounting surfaces of your device and the cover to remove foreign objects 3 Remove the tape attached inside the cover 4 While your device is folded attach the cover ...

Page 32: ...restricted such as aeroplanes and hospitals Turning the device on Press and hold the Side key for a few seconds to turn on the device When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device Turning the device off 1 To turn off the device press and hold the Side key and theVolume Down key simultaneously Alternatively o...

Page 33: ...your current location information to others sound an emergency alarm and more To activate emergency mode press and hold the Side key and theVolume Down key simultaneously Alternatively open the notification panel and tap Emergency mode To deactivate emergency mode tap Turn off Emergency mode The usage time left shows the time remaining before the battery power runs out Usage time left may vary dep...

Page 34: ... Fi network and connect to it If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup 7 Follow the on screen instructions to proceed the initial setup 8 Set a screen lock method to protect your device You can protect your personal information by preventing others from accessing your device To set the screen lock method later tap Not now ...

Page 35: ... services provided by mobile devices TVs and the Samsung website To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts and backup Accounts Samsung account Help Creating a Samsung account If you do not have a Samsung account you should create one You can create a Samsung ac...

Page 36: ...d You can verify your Samsung account password via your biometric data such as fingerprints Refer to Samsung Pass for more information Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Reset password on the Samsung account sign in screen You can find your ID or reset your password after you enter the required information Removing your Sams...

Page 37: ... details Samsung takes copyright seriously Only transfer content that you own or have the right to transfer Transferring data using a USB connector USBType C You can connect your previous device to your device with the USB connector USBType C and a USB cable to easily and quickly transfer data 1 Plug the USB connector USBType C into the multipurpose jack of your device 2 Connect your device and th...

Page 38: ...SB cable or USB connector USBType C from the device when you are transferring files Doing so may cause data loss or device damage Transferring data increases the battery power consumption of your device Ensure that your device is sufficiently charged before transferring data If the battery power is low data transfer may be interrupted Transferring data wirelessly Transfer data from your previous d...

Page 39: ...st of the transferred data on your device Understanding the screen Front screen and Main screen You can use two screens by folding or unfolding your device To use the device conveniently with one hand use the Front screen by folding the device To view content on the large screen switch to the Main screen by unfolding the device The window size of some apps may not be adjusted when switching to the...

Page 40: ...n Phone Messages Internet Continuing apps on the Front screen Set your device to switch the apps you are using on the Main screen to the Front screen when you fold the device Launch the Settings app tap Display Continue apps on front screen and then tap the switches of the apps you want to continue using on the Front screen When you fold the device while the app is running the screen of the app wi...

Page 41: ...tips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Tap the screen Tapping and holding Tap and hold...

Page 42: ...Basics 42 Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 43: ...cents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Back button Home button Recents button Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen ...

Page 44: ... switch to deactivate it Setting the navigation bar Launch the Settings app tap Display Navigation bar and then select an option Navigation type Set the device to hide or display the navigation bar To hide the navigation bar tap Full screen gestures While the navigation bar is hidden you can use the soft buttons by dragging the gesture hint of the desired button upwards Button order Change the ord...

Page 45: ... including newly installed apps The screen may appear differently depending on the region or service provider The Front screen and the Main screen may appear differently You can apply different wallpapers or themes to the Front screen and the Main screen Some features may not be available on the Front screen A widget Navigation bar soft buttons Favourite apps Bixby Home indicator View your customi...

Page 46: ... Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 47: ...ew the screen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts area at ...

Page 48: ...ed apps will be created Tap Enter folder name and enter a folder name Adding more apps Tap Add apps on the folder Tick the apps to add and tap Add You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The folder s apps will be ...

Page 49: ... panels Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a wid...

Page 50: ...s listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA ne...

Page 51: ...on required Battery charging Battery power level Lock screen Pressing the Side key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Side key Alternatively double tap the screen Locked screen ...

Page 52: ...lock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Face Register your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition f...

Page 53: ...not possible to capture a screenshot while using some apps and features If capturing a screenshot by swiping is not activated launch the Settings app tap Advanced features Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen Capture the current content and the hidden conte...

Page 54: ...l drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the power options Control connected nearby devices and SmartThings devices and scenes Access the notification settings Control media on your ...

Page 55: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 56: ...ge the input language to one of the supported languages Break to the next line Delete a preceding character Enter symbols Enter uppercase For all caps tap it twice Additional keyboard functions Enter a space View more keyboard functions Changing the input language Tap Languages and types Manage input languages and select the languages to use When you select two or more languages you can switch bet...

Page 57: ...ect the keyboard type you want If the keyboard button does not appear on the navigation bar launch the Settings app tap General management Language and input and then tap the Show Keyboard button switch to activate it On a 3x4 keyboard a key has three or four characters To enter a character tap the corresponding key repeatedly until the desired character appears ...

Page 58: ...rd Stroke Switch to stroke mode Tap stroke keys to enter a character Tap when you are unsure about which stroke to enter Py Qwerty Switch to qwerty pinyin mode Pinyin 3 x 4 Switch to 3x4 pinyin mode To enter a character tap the corresponding key and select characters from the left side Half screen handwriting or Full screen handwriting Switch to handwriting mode Enter text by voice Change the keyb...

Page 59: ...as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries tap next to a dictionary and then tap Install to download it 3 View the definition in the dictionary pop up window To sw...

Page 60: ...tall To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free apps tap...

Page 61: ...e information on your device When you open an app a pop up window may appear and request access to certain features or information Tap Allow on the pop up window to grant permissions to the app To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permissio...

Page 62: ...be connected to aWi Fi or mobile network To use Bixby you must sign in to your Samsung account Bixby is only available in some languages and certain features may not be available depending on your region Starting Bixby When you launch Bixby for the first time the Bixby intro page will appear You must select the language to use with Bixby sign in to your Samsung account according to the on screen i...

Page 63: ...orresponding functions or show the information you requested While pressing and holding the Side key say what you want to Bixby and then release your finger from the key when you are finished speaking Alternatively say Hi Bixby and when the device emits a sound say what you want For example while pressing and holding the Side key say How s the weather today The weather information will appear on t...

Page 64: ...ring a conversation while pressing and holding the Side key answer Bixby Or tap and answer Bixby If you are using headphones or Bluetooth audio or start a conversation by saying Hi Bixby you can continue the conversation without tapping the icon Launch the Bixby app and tap Settings Automatic listening Hands free only ...

Page 65: ...tch to activate it 3 Follow the on screen instructions to complete the setup Now you can say Hi Bixby and when the device emits a sound start a conversation Communicating by typing text If your voice is not recognised due to noisy environments or if you are in a situation where speaking is difficult you can communicate with Bixby via text Launch the Bixby app tap and then type what you want During...

Page 66: ...byVision features Search for images Search for locations Experience the AR feature Extract or translate text To use this feature the device must be connected to aWi Fi or mobile network To use some BixbyVision features you must sign in to your Samsung account The available features and search results may vary depending on the region or service provider This feature may not be available or you may ...

Page 67: ...e if you want to know the title of a photo or image use the BixbyVision features The device will search for and show you related information or images with similar characteristics 1 Launch the Camera app and tap BixbyVision 2 Tap Lens and keep the object within the screen to recognise it 3 Select a search result with on it The similar images will appear Translating or extracting text Recognise and...

Page 68: ...yVision features The device will search for and show you the sales happening in the nearby stores The Deals feature may not be available depending on the region or service provider 1 Launch the Camera app and tap BixbyVision 2 Tap and point the camera towards the direction you want to search for places You can view basic information about nearby places If you want to search for places in another d...

Page 69: ...depending on the region or service provider 1 Launch the Camera app and tap BixbyVision 2 Tap Apps and select the feature you want Bixby Home On the Bixby Home screen you can view recommended services and information that Bixby provides by analysing your usage patterns and your routine To view more content connect to aWi Fi or mobile network To fully use this feature you must sign in to your Samsu...

Page 70: ...o the office in the morning you can view your day s schedule and play your favourite music on the Bixby Home screen In the evening you can view alarms check your daily activity and view your friends feeds The content and order of the cards update automatically at a specified interval To manually update cards swipe downwards on the screen Editing cards list To pin a card to the top of the Bixby Hom...

Page 71: ...e your experience Bixby Home content providers Read and agree to or withdraw your agreement from the terms and conditions and privacy policies of each content provider About Bixby Home View the Bixby Home version and legal information Reminder Create reminders to schedule to do items or to view content later You will receive notifications at the preset time or location for each reminder To receive...

Page 72: ...dded to the Apps screen Creating reminders Create reminders with various methods Reminder will alert you if you create a reminder with a specified time or location setting You can also save various content such as a single memo or webpage address and view it later For example create a reminder to alert you to Water the flowers when I get home 1 Launch the Reminder app 2 Tap Write a reminder or and...

Page 73: ...ve at Done 5 Tap Save to save the reminder When you arrive at home the Water the flowers notification will appear Checking reminder notifications At the preset time or location a notification pop up window will appear Tap Complete or Snooze ...

Page 74: ...cy date and time or location 1 On the reminders list select a reminder to edit and tap Edit 2 Edit the conditions and tap Save Reminder conditions Change the reminder s colour Reminder information Add a checklist Add an image Completing reminders Mark reminders that you do not need to be reminded of as complete On the reminders list select a reminder and tap Complete Alternatively drag the reminde...

Page 75: ...will be reminded at the preset times Deleting reminders To delete a reminder drag the reminder to the right To delete multiple reminders tap and hold a reminder tick reminders to delete and then tap Delete Phone Introduction Make or answer voice and video calls The video call feature may not be available depending on the region or service provider Making calls 1 Launch the Phone app and tap Keypad...

Page 76: ...features Motions and gestures and then tap the Swipe to call or send messages switch to activate it Using speed dial Set speed dial numbers to quickly make calls To set a number to speed dial launch the Phone app tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 an...

Page 77: ... 0 until the sign appears 3 Enter the country code area code and phone number and then tap Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the Send message bar upwards and select a message to send If the Add reminder switch is activated a re...

Page 78: ...not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls During a voice call The following actions are available Access additional options Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Tap Resume call to retrieve the held call Bluetooth Switch to a Bl...

Page 79: ...e keep the device away from your ears Adding a phone number to Contacts Adding a phone number to Contacts from the keypad 1 Launch the Phone app and tap Keypad 2 Enter the number 3 Tap Add to Contacts 4 Tap Create contact to create a new contact or tap Update existing to add the number to an existing contact Adding a phone number to Contacts from the calls list 1 Launch the Phone app and tap Recen...

Page 80: ... 2 Tap a phone number and tap 3 Tap Add tag enter a tag and then tap Add When a call comes from that number the tag will show under the number Contacts Introduction Create new contacts or manage contacts on the device Adding contacts Creating a new contact 1 Launch the Contacts app and tap 2 Select a storage location and tap Select The pop up window asking whether to select a storage location may ...

Page 81: ...the types of information you can save may vary 4 Tap Save Importing contacts Add contacts by importing them from other storages to your device 1 Launch the Contacts app and tap Manage contacts Import export contacts Import 2 Select a storage location to import contacts from 3 TickVCF files or contacts to import and tap Done 4 Select a storage location to save contacts to and tap Import ...

Page 82: ...ngs and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the following search methods Scroll up or down the contacts list Drag a finger along the index at the right side of the contacts list to scroll through it quickly Tap at the top of the contacts list and enter search criteria Tap the contact Then take one of the following actions Add to favourit...

Page 83: ...count The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Tap here to share your profile and tap the switch to activate it To use the profile sharing feature your phone number must ...

Page 84: ...members at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick c...

Page 85: ... are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Enter stickers Attach files Recipient Send the message 3 Tap to send the message ...

Page 86: ... tap Enter message enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen To add the phone number to Contacts tap Add to contacts Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers 2 Tap Inbox and select a contact or a phone number ...

Page 87: ... set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification reminders and then tap the switch to activate it Deleting messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number 3 Tap and hold a message then tap Dele...

Page 88: ... 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options Refresh the current webpage Open the browser s tab manager View your bookmarks ...

Page 89: ... use a password for secret mode In secret mode the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To set your registered biometric data as the lock method along with the password tap an op...

Page 90: ...t you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the email Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the top of the emails list Tap an email on the screen to read it If email syncing is dis...

Page 91: ... Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread t...

Page 92: ...ting mode The preview screen may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and d...

Page 93: ...Apps and features 93 Using the camera with the device folded You can take photos or record videos with one hand while your device is folded Launch the Camera app on the Front screen ...

Page 94: ...s you take wide angle photos or record wide angle videos which look just like the actual view Use this feature to take landscape photos To correct the distortion in photos taken with the Ultra wide lens tap on the preview screen tap Save options and then tap the Ultra wide shape correction switch to activate it The wide angle lens lets you take basic photos or record normal videos The telephoto le...

Page 95: ...ettings and applies the optimised effect automatically by recognising the subject On the shooting modes list tap Photo When the camera recognises the subject the scene optimiser button will change and the optimised colour and effect will be applied If this feature is not activated tap on the preview screen and tap the Scene optimiser switch to activate it To use additional features tap on the prev...

Page 96: ...t 1 On the shooting modes list tap Photo A guide will appear on the preview screen 2 Point the subject with the guide on the preview screen The camera recognises the composition and the recommended composition appears on the preview screen 3 Adjust the position and angle of the camera to fit the composition When the ideal composition is achieved the guide will change to yellow 4 Tap to take a phot...

Page 97: ...uty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a photo 1 On the preview screen tap 2 Select a filter effect or beauty effects and take a photo Locking the focus AF and exposure AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light...

Page 98: ...s If you use the video zoom feature for a long time while recording a video the video quality may diminish to prevent your device from overheating The 2x optical zoom may not work in low light environments 3 Tap to stop recording the video Changing the screen ratio for a video You can set the screen ratio for a video On the preview screen tap and select a screen ratio Live focus mode The camera al...

Page 99: ...ons The device or the subject is moving The subject is thin or transparent The subject has a similar colour or pattern to the background The subject or background is plain 1 On the shooting modes list tap Live focus 2 Select a background effect you want To adjust the intensity of the background effect drag the adjustment bar to the left or right 3 When Effect ready appears on the preview screen ta...

Page 100: ...ound blur tap and select the shape you want Change the background effect Adjust the intensity of the background effect 3 Tap Apply to save the photo Super Slow mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later After the video is recorded background music will be added automatically Some super slow motion features may differ depe...

Page 101: ...pturing a single moment that the subject is moving 1 On the shooting modes list tap Super Slow mo Select a recording length View information Start recording a video Camera settings Super Slow mo 2 Tap The device will capture the moment in super slow motion and save it as a video ...

Page 102: ...n another object is moving near the subject in the motion detection area When recording under flickering light such as in places with fluorescent lighting 1 On the shooting modes list tap Super Slow mo 2 Tap The motion detection feature will be activated and the motion detection area will appear on the preview screen To move the motion detection area tap the area inside the frame and drag it to a ...

Page 103: ...ny the video during playback To capture an image while playing a video tap Editing super slow motion videos On the playback screen you can edit the video and save it as a different file or share it To crop out a desired section of the video drag the start bracket and the end bracket to the desired points to select the section to keep To edit the super slow motion section drag to the left or right ...

Page 104: ...atures 104 Using shooting modes To change the shooting mode drag the shooting modes list to the left or right or swipe to the left or right on the preview screen Select a shooting mode you want Shooting modes list ...

Page 105: ...hoto becomes brighter This is ideal for photos of scenery or photos taken at night A fast shutter speed allows less light in This is ideal for taking photos of fast moving subjects You can select an aperture value that will determine the brightness and depth of field Tap F1 5 or F2 4 Adjust the colour tone Change the focus mode Drag the adjustment bar towards or to manually adjust the focus To swi...

Page 106: ...area and the exposure area You can separate the focus area and the exposure area Tap and hold the preview screen The AF AE frame will appear on the screen Drag the frame to the area where you want to separate the focus area and the exposure area ...

Page 107: ...the circular frame over the area to highlight The area outside the circular frame will be blurred To resize the circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo Night mode Take a photo in low light conditions without using the flash On the shooting modes list tap Night ...

Page 108: ... frame or you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empty sky or a plain wall 1 On the shooting modes list tap Panorama 2 Tap and move the device slowly in one direction 3 Tap to stop taking photos Slow motion mode Record a video for viewing it in slow motion You can specify sections of your videos to be pla...

Page 109: ...he left or right Slow motion section Start bracket End bracket Hyperlapse mode Record scenes such as passing people or cars and view them as fast motion videos 1 On the shooting modes list tap Hyperlapse 2 Tap and select a frame rate option If you set the frame rate to Auto the device will automatically adjust the frame rate according to the changing rate of the scene 3 Tap to start recording 4 Ta...

Page 110: ... calculated Centre weighted uses the light in the centre portion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Change the focus area in auto focus mode Multi focuses on several areas within the frame Multiple rectangles will appear to indicate the focused areas C...

Page 111: ...r a few seconds before tapping This allows you to capture a moment you might have missed To view the video tap the preview thumbnail and tap View motion photo To capture a still image from the video clip tap the screen to stop playback and tap Capture This feature is available only in Photo mode Hold Shutter button to Select an action to perform when you tap and hold the camera button Save options...

Page 112: ...ency video feature you can record videos in the High EfficiencyVideo Codec HEVC format Your HEVC videos will be saved as compressed files to conserve the device s memory If you activate the HDR10 video feature you can record videos in which each scene s contrast and colour are optimised You cannot play the HEVC videos on other devices or share them online Super slow motion and slow motion videos c...

Page 113: ...oting in a dark place Colours or patterns on the subject and the background are the same The subject includes horizontal patterns such as blinds The camera shakes excessively The video resolution is high When zooming in or out using the 2x optical zoom Pictures as previewed Set the device to save photos as they appear on the preview screen when taken with the front camera without flipping them Gri...

Page 114: ...et settings Reset the camera settings Contact us Ask questions or view frequently asked questions Refer to Samsung Members for more information About Camera View the Camera app version and legal information Gallery Introduction View images and videos stored in your device You can also manage images and videos by album or create stories Viewing images 1 Launch the Gallery app and tap Pictures ...

Page 115: ... for images Launch the Gallery app and tap to view images sorted by category such as types locations or documents To search for images by entering keywords tap the search field Editing the background of Live focus photos You can edit the background effect and the intensity of the background effect for a photo taken with the Live focus feature Launch the Gallery app select a photo taken with the Li...

Page 116: ...r fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Display your videos Change the screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust t...

Page 117: ...ure will increase battery consumption Viewing the details of images and videos You can view file details such as people location and basic information If there is auto created content such as a story or a GIF the content will also be displayed While viewing an image or on the video preview screen drag upwards on the screen File details will appear You can also view related content by tapping infor...

Page 118: ...taken in the same location Suggested View recommended content Viewing albums You can view your images and videos sorted by folders or albums The movies animated GIFs or collages that you have created will also be sorted in your folders on the albums list Launch the Gallery app tap Albums and then select an album Hiding albums You can hide albums You cannot hide albums created by default such as th...

Page 119: ... story Creating stories Create stories with various themes 1 Launch the Gallery app and tap Stories 2 Tap Create story 3 Enter a title for the story and tap Create 4 Tick images or videos to include in the story and tap Done To add images or videos to a story select a story and tap Add To remove images or videos from a story select a story tap Edit tick images or videos to remove and then tap Remo...

Page 120: ...t The Gallery app and Samsung Cloud will be synced Deleting images or videos 1 Launch the Gallery app 2 Select an image or a video to delete To delete multiple files tap and hold a file to delete on the list and tick more files to delete 3 Tap or Delete Using the recycle bin feature You can keep the deleted images and videos in the recycle bin The files will be deleted after a certain period Launc...

Page 121: ...nd record videos using My Emojis character Emojis or stickers You can customise My Emoji s features such as the face shape or hairstyle and decorate My Emoji with various accessories You can also express yourself in fun ways using My Emoji stickers during a conversation My Emojis Stickers Character Emojis ...

Page 122: ...oji s gender and age range and tap Next 4 Decorate a My Emoji and tap Next 5 Tap Done The My Emoji and My Emoji stickers are now created You can view My Emoji stickers in the My Emoji Studio Refer to My Emoji stickers for more information Create My Emoji You can use the AR Emoji feature in both the front and rear cameras If you are using the rear camera it will automatically switch to the front ca...

Page 123: ...You can also create your own My Emoji stickers Available options may vary depending on the region or service provider My Emoji Studio Launch the Camera app and tap AR Emoji Studio My Emoji Studio will appear Select a My Emoji to edit Change the My Emoji Studio s background Edit the My Emoji Capture the current screen Create stickers Editing My Emoji Edit a My Emoji or change the background of the ...

Page 124: ...use My Emoji stickers when sending messages or on a social network Viewing My Emoji stickers In the My Emoji Studio tap Stickers Then you can view My Emoji stickers Create your own stickers Creating your own stickers Create My Emoji stickers how you want 1 In the My Emoji Studio tap Stickers Make custom stickers ...

Page 125: ...n use My Emoji stickers during a conversation via messages or on a social network The following actions are an example of using My Emoji stickers in the Messages app Some features may vary depending on the region or service provider 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the My Emoji icon 3 Select one of the My Emoji stickers The My Emoji sticker will be ...

Page 126: ... of the keyboard Select the My Emoji stickers you want to delete and tap Delete Capturing photos or videos with My Emoji Create fun photos or videos with My Emoji using various shooting modes Mask Basic Mini motion 1 Launch the Camera app and tap AR Emoji 2 Select a My Emoji you want to use My Emoji ...

Page 127: ... share the photos and videos that you have captured in Gallery Capturing photos or videos with character Emojis or stickers Character Emojis mimic your expressions You can also apply sticker effects that follow your face 1 Launch the Camera app and tap AR Emoji 2 Select a character Emoji or tap Stickers and select a sticker you want to use Stickers Character Emoji 3 Tap to take a photo or swipe to...

Page 128: ...ou can select how to display the Always On Display The Always On Display can be set to appear continuously or only appear when tapping the screen while it is turned off Also you can set the time to display the Always On Display Launch the Settings app tap Lock screen Always On Display and then select a mode you want Tap to show The Always On Display appears for 10 seconds when you tap the screen S...

Page 129: ...reen is locked you must unlock it to view notifications Controlling music playback on the Always On Display You can control music playback on the Always On Display 1 Launch the Settings app tap Lock screen FaceWidgets and then tap the Music switch to activate it 2 To control music playback on the Always On Display double tap the clock 3 Swipe to the left or right on the clock to move to the music ...

Page 130: ... the Settings app Lock screen Clock style Always On Display 2 Drag the types list to the left and select the type with an image on it 3 Tap and select an image To insert an animated GIF tap GIF and select a file 4 Tap Done Deactivating the Always On Display feature Launch the Settings app tap Lock screen and then tap the Always On Display switch to deactivate it ...

Page 131: ...ow lets you run up to three apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Some apps may not support this feature This feature is available only on the Main screen Split screen view Pop up view ...

Page 132: ...e selected app will launch on the right side of the screen To launch another app swipe to the left at the right edge of the screen Running recently used apps in the split screen view You can run your recently use apps in the split screen view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The sel...

Page 133: ...ect another app to launch To launch apps not on the list of recently used apps tap the Back button and select an app Using additional options Tap the toolbar at the top of the window to access additional options Maximise the window Close the app Switch to the pop up view ...

Page 134: ...hanging the location of windows You can change the location of windows Tap and hold the toolbar at the top of the window and drag the window to the location you want Pop up view You can also run multiple apps at the same time in the pop up view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in pop up view The app scr...

Page 135: ...of the window to access additional options Minimise the window Maximise the window Close the app Adjust the transparency level Switch to the split screen view Moving pop up windows To move a pop up window tap the toolbar at the top of the window and drag it to a new location ...

Page 136: ...samsung pay To use this feature you must sign in to your Samsung account and register your biometric data Refer to Samsung account and Fingerprint recognition for more information To make payments with Samsung Pay the device may be required a connection to aWi Fi or mobile network depending on the region This app s availability and supported features may vary depending on the region or service pro...

Page 137: ...s 4 Register your fingerprint to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com samsu...

Page 138: ...tures 138 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a card to use ...

Page 139: ...place where you made them On the cards list swipe to the left or right to select the card you used Follow the on screen instructions to complete payment cancellation Samsung Health Introduction Samsung Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness You can also compare your step count records with other Sa...

Page 140: ...itor your health and fitness Compare your step count records with Samsung Health users or compete with your friends Together Together allows you to set up step count goals and compete with your friends You can invite friends to walk together set target step counts compete in challenges and view your ranking On the Samsung Health home screen tap Together ...

Page 141: ...our steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count You can check your current steps on the notification panel To turn off notifications on the Samsung Health home screen tap Settings Notifications and th...

Page 142: ... on the server for data backup purposes Personal information may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Erase personal data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additiona...

Page 143: ...e the wearable device with your device Samsung Members Samsung Members offers support services to customers such as device problem diagnosis and lets users submit questions and error reports You can also share information with others in the Galaxy users community or view the latest Galaxy news and tips Samsung Members can help you solve any problems you might encounter while using your device Laun...

Page 144: ...e Samsung Notes app and tap 2 Select an input method from the toolbar at the top of the screen and compose a note Enter text using the keyboard Write or draw with pens Paint with brushes Insert an image or a voice recording 3 When you are finished composing the note tap Save Deleting notes 1 Launch the Samsung Notes app 2 Tap and hold a note to delete To delete multiple notes tick more notes to de...

Page 145: ... and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Select a sticker to display with the event Set the duration Add more details Change the event s colour 3 Tap Save to save the event ...

Page 146: ...t to sync with 2 Tap Sync account and tap the Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in When an account is added a blue circle is displayed next to the account name Voice Recorder Introduction Use diff...

Page 147: ... start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Change the recording mode Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Page 148: ...and speak loudly and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognise your voice Before using this feature tap the current language to set the voice memo system language Playing selected voice recordings When you review interview recordings you can mute or unmute certain sound sources in the recording 1 Launch the...

Page 149: ... in many cities around the world time an event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm...

Page 150: ... select a city from the map and then tap Add To use the time zone converter tap Time zone converter Deleting clocks Tap and hold a clock tick clocks to delete and then tap Delete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset ...

Page 151: ... duration tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app View the calculation history To clear the history tap Clear history To close the calculation history panel tap Use the unit conversion tool You can convert various values such as area length or temperature into other units Display the scientific c...

Page 152: ... Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily View your gameplay information Downloaded apps Open games with or without sound View tips Change the performance mode View more games and install them Access additional options ...

Page 153: ...ap Add apps Removing a game from Game Launcher Tap and hold a game and tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap and then drag the bar to select the mode you want Focus on power saving This saves battery power while playing games Balanced This balances the performance and the battery usage time Focus on per...

Page 154: ...en you play games Navigation button lock Hide the buttons on the navigation bar To display the buttons tap on the navigation bar Screen touch lock Lock the touchscreen while the game is being played To unlock the touchscreen drag the lock icon in any direction Screenshot Capture screenshots Record Record your game sessions To stop recording tap on the navigation bar Setting how to display incoming...

Page 155: ...tarting Kids Home for the first time or after performing a data reset follow the on screen instructions to complete the setup 1 Open the notification panel swipe downwards on the notification panel and then tap Kids Home to activate it 2 Read the Kids Home intro page and tap Next 3 Create a PIN to use when using Kids Home If you have already set the screen lock method on your device you can use th...

Page 156: ...he usage history On the Kids Home screen tap Parental control and enter your unlock code Kid s name Manage your child s profile Set daily playtime Restrict the usage time for Kids Home Daily usage View the daily usage time of Kids Home Activity View the activity history of Kids Home Frequently contacted View the frequently used contacts in Kids Home My kid s creations View the works created from t...

Page 157: ...ces TVs and IoT products Register smart refrigerators washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone To ...

Page 158: ...the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Launch the SmartThings app 2 Tap Add device or tap Add device 3 Select a device ty...

Page 159: ...evice Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Launch the SmartThings app and tap Add new location 2 Enter the location name To set a location tap Geolocation to select a location on the map and tap Done To add ro...

Page 160: ... Tap Save Adding automations You can also set an automation to operate devices automatically depending on the preset time the status of devices and more For example add an automation to turn on the audio automatically every day at 7 00 AM 1 Launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation Custom automation 4 Tap under If set the activation conditions for the ...

Page 161: ... various sharing options The following actions are an example of sharing images You may incur additional charges when sharing files via the mobile network 1 Launch the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content...

Page 162: ... devices a notification will appear on their devices Tap the notification to view or download the image Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display such as aTV or monitor While using Samsung DeX you can simultaneously use your smartphone All accessories are sold separately Use only offi...

Page 163: ...or USBType C to HDMI 1 Connect an HDMI adaptor to your smartphone 2 Connect an HDMI cable to the HDMI adaptor and to aTV or monitor s HDMI port 3 On your smartphone s screen tap Continue Start Without changing your smartphone s screen the Samsung DeX screen will appear on the connectedTV or monitor HDMI cable HDMI adaptor USBType C to HDMI ...

Page 164: ...rackpad and then select the Flow pointer to phone screen switch to activate it You can also use the external keyboard on the smartphone s screen Using your smartphone as a touchpad You can use your smartphone as a touchpad and operate it with your fingers On your smartphone drag downwards from the top of the screen to open the notification panel and tap Use your phone as a touchpad You can use the...

Page 165: ...e even while it is being used as a touchpad On your smartphone drag upwards from the bottom of the screen to show the navigation bar Then tap the Home button to move to the Home screen and select the apps you want to use Using the screen keyboard When you enter text to send messages create notes or perform other tasks a screen keyboard will appear automatically on your smartphone s screen without ...

Page 166: ...o change the default audio output launch the Settings app select Samsung DeX and then select the Set default audio output switch to activate it Favourite apps Add frequently used apps to the Home screen and launch them quickly Samsung DeX panel You can use various useful features such as locking the Samsung DeX screen and viewing how to use Samsung DeX Apps button View and run your smartphone s ap...

Page 167: ...ot lock the external display and your smartphone s screen by pressing the Side key Enjoying games vividly on a large screen Play your smartphone s games on a large screen On the connectedTV or monitor launch the Game Launcher app Ending Samsung DeX When you disconnect your smartphone from the connectedTV or monitor Samsung DeX will end Disconnect your smartphone from the HDMI adaptor To switch to ...

Page 168: ...r information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later Play Movies TV Purchase or rent videos suc...

Page 169: ...tch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 170: ...ormation Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files to device option NFC and payment S...

Page 171: ...tivate the data saver feature to prevent some apps running in the background from sending or receiving data Refer to Data saver for more information SIM card manager dual SIM models Activate your eSIM and nano SIM card and customise the SIM card settings Refer to SIM card manager dual SIM models for more information This feature may not be available depending on the region or service provider Mobi...

Page 172: ...assword To prevent the device connecting to the network automatically select it from the list of networks and tap Forget If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and tap the switch t...

Page 173: ...i Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the image will be sent to the other device without the connection request procedure Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 Tap the...

Page 174: ...for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to ...

Page 175: ...ot in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Dual audio You can connect up to two Bluetooth audio devices to your smartphone Connect two Bluetooth headsets or speakers to use them at the same time To use this feature the Bluetooth audio devices you want to connect must support the Audio feature 1 On the Settings...

Page 176: ...e its Audio feature Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2 Tap next to the device name to unpair 3 Tap Unpair NFC and payment Your device allows you to read near field communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets for transport...

Page 177: ...n the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Place the NFC antenna area on the back of your device near an NFC tag The information from the tag appears Ensure that the device s screen is turned on and unlocked Otherwise the device will not read NFC tags or receive data ...

Page 178: ...ce to the NFC card reader To set the default payment app open the Settings screen and tap Connections NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Transfer data such as images or contacts with other devices by touching your device s NFC antenna to the other device s NFC antenna 1 On...

Page 179: ...ur data usage by preventing some apps running in the background from sending or receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select apps to use data without restriction tap Allow app while Data saver on and select apps ...

Page 180: ...els for more information On the Settings screen tap Connections SIM card manager This feature may not be available depending on the region or service provider Calls Select the eSIM or nano SIM card for voice calls Text messages Select the eSIM or nano SIM card for messaging Mobile data Select the eSIM or nano SIM card for data services Confirm SIM card for calls Set the device to ask to use the eS...

Page 181: ...ice s mobile data connection with computers or other devices via Bluetooth USB tethering Use USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Sett...

Page 182: ...gs Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to print files Refer to Printing for more information MirrorLink Use the MirrorLink feature to control your device s MirrorLink apps on the vehicle s head unit monitor Refer to MirrorLink...

Page 183: ...nnections More connection settings Printing Download plugin 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the installed printer plug in The device will automatically search for printers that are connected to the sameWi Fi network as your device 5 Select a printer to add To add printers manually tap Add printer Printing content While viewing content...

Page 184: ... support MirrorLink version 1 1 or higher Connecting your device to a vehicle via MirrorLink When using this feature for the first time connect the device to aWi Fi or mobile network 1 Pair your device with a vehicle via Bluetooth Refer to Pairing with other Bluetooth devices for more information 2 Connect your device to the vehicle using a USB cable When they are connected access your device s Mi...

Page 185: ...twork signals are unstable the speed and performance of this feature may be affected If theWi Fi and mobile network connections have significantly different data transfer speeds the device may use only the fastest connection This feature supports HypertextTransmission Protocol HTTP 1 1 and Hypertext Transmission Protocol Secure HTTPS The feature cannot be used with other protocols such as FTP Soun...

Page 186: ...mised for various types of audio such as movies music and voice With Dolby Atmos you can experience moving audio sounds that flows all around you On the Settings screen tap Sounds and vibration Advanced sound settings Sound quality and effects Dolby Atmos tap the switch to activate it and then select a mode Separate app sound Set the device to play media sound from a specific app on the connected ...

Page 187: ...ge the notification settings To customise notification settings for more apps tap See all All and select an app from the apps list Display Options Change the display and the Home screen settings On the Settings screen tap Display Brightness Adjust the brightness of the display Adaptive brightness Set the device to keep track of your brightness adjustments and apply them automatically in similar li...

Page 188: ...ome screen such as the screen grid or layout Easy mode Switch to easy mode to display larger icons and apply a simpler layout to the Home screen Navigation bar Change the navigation bar settings Refer to Navigation bar soft buttons for more information Continue apps on front screen Set the device to switch the apps you are using on the Main screen to the Front screen when you fold the device Accid...

Page 189: ...n your current location Custom schedule Set a specific time to apply the blue light filter Night mode Reduce eye strain by applying the dark theme when using the device at night or in a dark place The dark theme may not be applied in some apps You can quickly activate or deactivate night mode on the notification panel Open the notification panel swipe downwards on the notification panel and then t...

Page 190: ...the screen mode while applying the blue light filter Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference On the Settings screen tap Display Screen mode Vivid and adjust the colour adjustment bar under White balance When you drag the colour adjustment bar towards Cool the blue colour tone will increase When you drag the bar towards ...

Page 191: ...l cards and overlap 3 Tap to select albums for displaying images 4 When you are finished tap the Back button To preview the selected option tap Preview When you tap the screen while your screensaver is displayed the screen will turn on Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device On the Settings screen tap Wallp...

Page 192: ...ff Refer to Always On Display for more information Clock style Change the type and colour of the clock on the locked screen Roaming clock Change the clock to show both the local and home time zones on the locked screen when roaming FaceWidgets Change the settings of the items displayed on the locked screen Contact information Set the device to show contact information such as your email address on...

Page 193: ...sing the pattern PIN or password you set 1 On the Settings screen tap Lock screen Smart Lock 2 Unlock the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setup Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Face recognition Set the device to unlock the...

Page 194: ...data Refer to Samsung Pass for more information Install unknown apps Set the device to allow the installation of apps from unknown sources Secure Folder Create a secure folder to protect your private content and apps from others Refer to Secure Folder for more information Other security settings Configure additional security settings Location Change settings for location information permissions Ap...

Page 195: ...e deleted If you want to use your biometric data in apps or features you must register your biometric data again Precautions for using face recognition Before using the face recognition to unlock your device keep the following precautions in mind Your device could be unlocked by someone or something that looks like your image Face recognition is less secure than Pattern PIN or Password For better ...

Page 196: ... you and look at the screen 6 Position your face inside the frame on the screen The camera will scan your face If unlocking the screen with your face is not working properly tap Remove face data to remove your registered face and register your face again Deleting the registered face data You can delete face data that you have registered 1 On the Settings screen tap Biometrics and security Face rec...

Page 197: ...ked screen after recognising your face tap the Stay on Lock screen switch to deactivate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decrease the face recognition speed If you want to increase the recognition rate in a dark place tap the Brighten screen switch to activate it 4 On the locked screen look...

Page 198: ...print as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or password you se...

Page 199: ...nition sensor with protective films stickers or other accessories may decrease the fingerprint recognition rate If the fingerprint recognition sensor is initially covered with a protective film remove it before using the fingerprint recognition sensor Ensure that the fingerprint recognition sensor and your fingers are clean and dry If you bend your finger or use a fingertip the device may not reco...

Page 200: ...or again Repeat this action until the fingerprint is registered 5 When you are finished registering your fingerprints tap Done Checking registered fingerprints You can check whether your fingerprint is registered by placing your finger on the fingerprint recognition sensor 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method ...

Page 201: ...en using the preset screen lock method 3 Select a fingerprint to delete and tap Remove Unlocking the screen with your fingerprints You can unlock the screen with your fingerprint instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap the Fingerprint unlock switch to activate it 4 On ...

Page 202: ... must sign in to your Samsung account Refer to Samsung account for more information The website sign in feature is only available for websites that you access via the Internet app Some websites may not support this feature Registered biometric data and saved payment card information are only saved to your device and are not synced with other devices or servers Registering Samsung Pass Before using...

Page 203: ...tering your Samsung account password when for example you purchase content from Galaxy Store 1 On the Settings screen tap Biometrics and security Samsung Pass 2 Unlock the screen using the preset screen lock method 3 Tap Settings Samsung account and then tap the Verify with Samsung Pass switch to activate it Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to we...

Page 204: ... 2 Unlock the screen using the preset screen lock method 3 Tap Sign in and select a website or app from the list 4 Tap Edit and modify your ID password and the website s or app s name To delete the website or app tap Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pass To see the list of websites and apps th...

Page 205: ...nd tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your biometric data sign in information and app data registered to Samsung Pass Your agreement to the terms and conditions and your Samsung account will remain active 1 On the Settings screen tap Biometri...

Page 206: ...te secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location To use Secure ...

Page 207: ...colour of Secure Folder tap Customise When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Samsung account Tap the button at the bottom of the locked screen and enter your Samsung account password Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when...

Page 208: ...ll be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app...

Page 209: ...nd Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instructions to complete the account setup Hiding Secure Folder You can hide the Secure Folder shortcut from the Apps screen Launch the Secure Folder app tap Settings and then tap the Show Secure Folder s...

Page 210: ...e Secure Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Tick items you want to restore and tap Restore Backed up data will be restored to your device Uninstalling Secure Folder You can uninstall Secure Folder including the content and apps in it Launch the Secure Folder app and tap Settings More settings Uninstall To back up content befo...

Page 211: ...ensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up and restore your data Refer to Samsung Cloud for more information Smart Switch Launch Smart Switch and transfer data from your pr...

Page 212: ...u must sign in to your Samsung account Syncing data You can sync data saved in your device such as images videos and events with Samsung Cloud and access it from other devices 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Settings Sync and auto backup settings Sync 3 Tap the switches next to the items you want to sync with You can check the saved data or change the settings ...

Page 213: ...amsung Cloud Back up this phone To view the backup data for other devices in your Samsung Cloud on the Settings screen tap Accounts and backup Samsung Cloud Restore data and then select a device you want Restoring data You can restore your backup data from Samsung Cloud to your device 1 On the Settings screen tap Accounts and backup Samsung Cloud 2 Tap Restore data and select a device you want 3 T...

Page 214: ... Samsung account This feature may not be available depending on the region or service provider Link toWindows Instantly access data saved in your device on your computer Refer to Link toWindows for more information Multi window tray Set the device to open the list of apps you can use in the split view when you swipe to the left at the right edge of the screen Smart pop up view Select apps to view ...

Page 215: ...d help messages by pressing the Side key three times You can also send sound recordings along with the message to the recipients Bixby Routines Bixby Routines are a service that automates settings you use repeatedly and suggests useful features according to your frequent situations by learning your usage patterns For example a before bed routine that reflects your sleep patterns will turn on the b...

Page 216: ...utine you want and tap Save routine To set the routine s conditions and actions tap Alternatively tap the condition or action you want to edit If you want to set the routine s running condition to manual tap Start button tapped This option will appear only when there are no running conditions set For manual routines you can add them to the Home screen as widgets and access them quickly When a pop ...

Page 217: ... pop up windows appears tap Add Using routines Running auto routines Auto routines will run automatically when their conditions are detected Running manual routines For manual routines which you set the running condition as Start button tapped you can run them manually by tapping the button whenever you want On the Settings screen tap Advanced features Bixby Routines My routines and tap next to th...

Page 218: ...p Delete tick routines to delete and then tap Delete Link toWindows Instantly access data saved in your device such as photos and messages on your computer by using the same Microsoft account on your computer as your device This feature is only available onWindows 10 version 1803 or higher 1 On the Settings screen tap Advanced features Link toWindows 2 Tap Sign in with Microsoft sign in to your Mi...

Page 219: ... incoming calls or alarms by using palm motions or facing the device s screen downwards Direct call Set the device to make a voice call by picking up and holding the device near your ear while viewing message or contact details Finger sensor gestures Set the device to open or close the notification panel when you swipe upwards or downwards on the fingerprint recognition sensor This feature is not ...

Page 220: ...ve notifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a second app 1 On the Settings screen tap Advanced features Dual Messenger 2 Tap the switch of the app you want to ...

Page 221: ...me the screen was on Number of notifications Activate wind down mode Setting timers for apps You can limit the daily usage time for each app by setting a timer When you reach the limit the app will be deactivated and you cannot use it 1 On the Settings screen tap Digital wellbeing Dashboard 2 Tap No timer next the app you want and set the time Activating wind down mode You can activate wind down m...

Page 222: ...or allowed exceptions 3 To set the schedule to activate wind down mode tap the Turn on as scheduled switch to activate it tap Set schedule and then set the time Device care Introduction The device care feature provides an overview of the status of your device s battery storage memory and system security You can also automatically optimise the device with a tap of your finger Battery Storage Securi...

Page 223: ...rm auto optimisation tap Time Battery Check the remaining battery power and time to use the device For devices with low battery levels conserve battery power by activating power saving features On the Settings screen tap Device care Battery The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditi...

Page 224: ... usage for each app You can save battery power by preventing apps that are running in the background from using battery power when they are not being used Select apps from the apps list and tap the Put app to sleep switch to activate the feature Storage Check the status of the used and available memory On the Settings screen tap Device care Storage The actual available capacity of the internal mem...

Page 225: ...ttings or reset the device On the Settings screen tap General management Language and input Select device languages and change settings such as keyboards and voice input types Some options may not be available depending on the selected language Refer to Adding device languages for more information Date and time Access and alter the settings to control how the device displays the time and date If t...

Page 226: ...ng tap Keep current The selected language will be added to your languages list If you changed the default language the selected language will be added to the top of the list To change the default language from your languages list drag next to a language and move it to the top of the list Then tap Apply If an app does not support the default language the next supported language in the list will be ...

Page 227: ...te Security updates information Security updates are provided to strengthen the security of your device and protect your personal information For security updates for your model visit security samsungmobile com The website supports only some languages About phone Access your device s information On the Settings screen tap About phone To change your device s name tap Edit Status View various device...

Page 228: ...ly Voice Assistant Voice feedback Activating or deactivatingVoice Assistant When you activateVoice Assistant the device will start voice feedback When you tap the selected feature once the device will read the text on the screen aloud Tapping the feature twice will activate the feature Launch the Settings app tap Accessibility Screen reader and then tap the Voice Assistant switch to activate it To...

Page 229: ... or downwards Change the most recent contextual menu settings Swiping to the left then right in one motion Scroll up the screen Swiping to the right then left in one motion Scroll down the screen Swiping upwards then downwards in one motion Move to the first item on the screen Swiping downwards then upwards in one motion Move to the last item on the screen Two finger gestures Tapping twice Start p...

Page 230: ...text reading and selecting granularity Swiping upwards then downwards in one motion Return to the previous screen Swiping downwards then upwards in one motion Return to the Home screen Four finger gestures Tapping Return to the previous screen Tapping twice Return to the Home screen Tapping three times Open the list of recent apps Using the contextual menu While you are usingVoice Assistant swipe ...

Page 231: ...tings for voice feedback Mute with proximity sensor Set the device to stopVoice Assistant when the proximity sensor is covered while usingVoice Assistant Shake for continuous reading Set the device to read aloud the text displayed on the screen when you shake the device You can select from various shaking intensity Speak passwords Set the device to read the characters aloud when you enter your pas...

Page 232: ...keyboard Dark screen with Side key Set the device to function normally with the screen off Status bar information Select items to read aloud when you tap the screen three times with two fingers Developer options Set options for app development Using the device with the screen turned off For privacy you can set the device to function normally with the screen off The screen will not turn on when you...

Page 233: ...ly This feature will appear only whenVoice Assistant has been activated Entering additional characters Tap and hold a key on the keyboard to enter additional characters available for the key A pop up window appears above the key showing available characters To select a character drag your finger on the pop up window until you hear the character you want and release it Visibility enhancements Using...

Page 234: ...sibility to help users recognise text on the screen more easily Launch the Settings app tap Accessibility Visibility enhancements and then tap the Negative colours switch to activate it Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours The device changes the colours into more recognisable colours Launch the Settings app tap Accessibil...

Page 235: ...nifier to zoom in on the screen to view a larger version of the content Launch the Settings app tap Accessibility Visibility enhancements and then tap the Magnifier window switch to activate it The magnifier will appear on the screen Drag the edge of the magnifier frame to move the magnifier to where you want to zoom in on the screen Magnifying the screen Magnify the screen and zoom in on a specif...

Page 236: ... and the navigation bar on the screen cannot be magnified When this feature is activated the performance of some apps may be affected Enlarging mouse or touchpad pointers Enlarge the pointer when using an external mouse or touchpad Launch the Settings app tap Accessibility Visibility enhancements and then tap the Large mouse touchpad pointer switch to activate it Changing font Change the font size...

Page 237: ...nch the Settings app and tap Accessibility Hearing enhancements Sound detectors Doorbell detector 2 Tap Record to make a recording of your doorbell The device will detect and record the doorbell 3 Tap Test and ring your doorbell to check if it is recorded correctly When the device detects the doorbell sound tap Start To change the doorbell sound tap Change doorbell sound Turning off all sounds Set...

Page 238: ...cements 3 Drag the adjustment bar under Left right sound balance to the left or right and adjust the sound balance Mono audio Mono output combines stereo sound into one signal that is played through all earphone speakers Use this if you have a hearing impairment or if a single earbud is more convenient Launch the Settings app tap Accessibility Hearing enhancements and then tap the Mono audio switc...

Page 239: ...screen by connecting an external switch by tapping the screen or by using head movements and face gestures 1 Launch the Settings app and tap Accessibility Interaction and dexterity Universal switch 2 Read the on screen instructions and tap Done 3 Tap the switch to activate it 4 If the universal switches are not registered on the device tap Add switch and set switches to control the device To activ...

Page 240: ...hortcut icon appears as a floating icon for easy access to the assistive menus from any screen When you tap the assistive shortcut icon the icon expands slightly and the assistive menus appear on the icon Tap the left or right arrow to move to other panels or swipe to the left or right to select other menus Using the cursor On the assistive menu tap Cursor You can control the screen using small fi...

Page 241: ...teraction and dexterity Answering and ending calls and then tap the switch of the method you want Easy screen turn on Turn on the screen by moving your hand above the sensor at the top of the device You can turn on the screen without pressing a key When you use this feature place the device on a flat surface with the screen facing upwards or hold the device securely to prevent it from moving Launc...

Page 242: ...nd dexterity Interaction control and then tap the Lock when deactivated switch to activate it Touch and hold delay Set the recognition time for tapping and holding the screen Launch the Settings app tap Accessibility Interaction and dexterity Touch and hold delay and then select an option Tap duration Set the duration you must touch the screen for the device to recognise it as a tap Launch the Set...

Page 243: ... Accessibility Voice Assistant Universal switch Magnifier window Negative colours Colour adjustment Colour lens Interaction control Launching the shortcut services quickly Set to start a shortcut services quickly Launch the Settings app tap Accessibility Advanced settings Volume up and down keys and then tap the switch to activate it Then tap Selected service and select a shortcut service to start...

Page 244: ...fication sound when you have unchecked notifications Remind every Set an interval between alerts Selected reminders Set apps to alert you to notifications Adding voice recordings to voice labels You can use voice labels to distinguish objects of similar shape by attaching labels to them You can record and assign a voice recording to an NFC enabled voice label The voice recording is played back whe...

Page 245: ...can disable this feature by using the Lock SIM card menu PUK Your SIM or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays netw...

Page 246: ...tched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Side...

Page 247: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provi...

Page 248: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 249: ...ay not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following...

Page 250: ...k to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and s...

Page 251: ...ttom of the screen Bixby does not respond Restart your device to clear any temporary software bugs Ensure that your device software is updated to the latest version If you are still having trouble with Bixby after trying these tips contact a Samsung Service Centre The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar d...

Page 252: ...o remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contract or tort including negligence which may arise from failure to precisely follow these warnings and instructions other than death or personal injury caused...

Page 253: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are trademarks of ...

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