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Confidential
Troubleshooting
Power on but no operation (freezing)
Step
Check point
Result value
Defect point
1
Confirm the defect symptom
-
-
2
* *
Analyse reasons of No-Power using
the
Power & Current test jig
.
PASS
Go to the step 1
Leakage Current fail
Refer to the No-power Troubleshooting
Power On Current fail
Go to the step 2.1
2.1
Try to do the boot recovery.
Solved
Boot area in S/W
Not solved
Go to the step 7
3
It’s possible to enter the download mode?
Yes
Go to the step 3.1
No
Go to the step 4
3.1
Check if it’s rooted.
Rooted
OOW
Normal
Go to the step 4
4
Enter the safe mode, and check if powers up.
Solved
3
rd
party Apps.
Not solved
Go to the step 5
5
Perform full reset.
Solved
S/W or 3
rd
party Apps
Not solved
Go to the step 6
6
Upgrade software to the latest version.
Solved
S/W
Not solved
Go to the step 7
7
Check the voltage of C5029, C5026 (eMMC)
C5029 = 1.8V
C5026 =2.85V
PBA
If not the correct value
Replace the eMCP(eMMC)
** Usage guide of the Power & Current test jig has been uploaded at GSPN. (Power & Current Tester_Rev4_150716.pdf)