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Summary of Contents for SM-A3050ZKFTGY

Page 1: ...www samsung com hk USER MANUAL English HK 12 2019 Rev 1 0 SM A3050 ...

Page 2: ...mart Switch 30 Understanding the screen 43 Notification panel 45 Entering text Apps and features 48 Installing or uninstalling apps 50 Bixby Home 52 Reminder 55 Phone 60 Contacts 64 Messages 67 Internet 69 Email 70 Camera 80 Gallery 85 AR EMOJI 90 Multi window 93 Kids Home 95 GalaxyWearable 95 Samsung Members 96 Samsung Notes 97 Calendar 98 Samsung Health 102 Radio 103 Voice Recorder 104 My Files ...

Page 3: ...3 Data saver 124 SIM card manager 124 Mobile Hotspot andTethering 126 More connection settings 128 Sounds and vibration 129 Dolby Atmos surround sound 129 Separate app sound 130 Notifications 130 App icon badges 131 Display 132 Blue light filter 133 Changing the screen mode or adjusting the display colour 134 Screensaver 135 Wallpaper 135 Themes 135 Lock screen 136 Smart Lock 137 Biometrics and se...

Page 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ...in afterimages screen burn in or ghosting It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set the touchscreen to turn off automatically when you are not using it Launch the Settings app tap Display Screen timeout and then select the length of time you want the device to wait before tur...

Page 6: ...rformance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged R...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ...ontinues to overheat contact a Samsung Service Centre Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device becomes hotter than usual a device overheating message will appear To lower the device s temperature the screen brightness and t...

Page 9: ...very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure conta...

Page 10: ...ces and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject ...

Page 11: ...Basics 11 Device layout Power key Touchscreen Volume key Multipurpose jack USBType C Speaker Front camera Proximity sensor ...

Page 12: ...ose to your ears Be careful not to expose the camera lens to a strong light source such as direct sunlight If the camera lens is exposed to a strong light source such as direct sunlight the camera image sensor may be damaged A damaged image sensor is irreparable and will cause dots or spots in pictures If you use the device with its glass or acrylic body broken there may be a risk of injury Use th...

Page 13: ... Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not cover the proximity light sensor area with screen accessories such as a screen protector or stickers Doing so may cause the sensor to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water ...

Page 14: ...on Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for more information ...

Page 15: ...vice Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electric...

Page 16: ...ons When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losin...

Page 17: ...as a built in fast charging feature You can charge the battery more quickly while the device or its screen is turned off Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery If the fast charging feature is not activated launch the Settings app tap Device care Battery and then tap the Fast cable charging switch to activate it You...

Page 18: ...a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some LTE services may not be available depending on the service provider For more information about s...

Page 19: ... or USIM card on the SIM card tray 1 1 and the secondary SIM or USIM card on the SIM card tray 2 2 1 2 SIM card tray 2 SIM card tray 1 4 Gently press the SIM or USIM card into the SIM card tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is ...

Page 20: ...tray 2 Pull out the tray gently from the tray slot 3 Remove the SIM or USIM card 4 Insert the tray back into the tray slot Using dual SIM or USIM cards If you insert two SIM or USIM cards you can have two phone numbers or service providers for a single device Activating SIM or USIM cards Launch the Settings app and tap Connections SIM card manager Select a SIM or USIM card and tap the switch to ac...

Page 21: ...ot be compatible with your device depending on the memory card manufacturer and type To view your device s maximum memory card capacity refer to the Samsung website Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports ...

Page 22: ... to the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled ...

Page 23: ...nto the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the memory card Before removing the memory card first unmount it for safe removal Launch the Settings app and tap Device care Storage Advanced SD card Unmount 1 Inser...

Page 24: ...ice Samsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device Launch the Settings app and tap Device care Storage Advanced SD card Format Before formatting the memory card remember to make backup copies ...

Page 25: ...ss and hold the Power key and theVolume Down key simultaneously for more than 7 seconds to restart it Volume Down key Power key Emergency mode You can switch the device to emergency mode to reduce battery consumption Some apps and functions will be restricted In emergency mode you can make an emergency call send your current location information to others sound an emergency alarm and more Activati...

Page 26: ...al setup procedures may vary depending on the device s software and your region 1 Turn on the device 2 Select your preferred device language and select Select a language 3 Follow the on screen instructions to complete the setup The Home screen will appear If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup ...

Page 27: ...ore Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts and backup Accounts Samsung account Help Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account you should create ...

Page 28: ... information 3 Read and agree to the terms and conditions and tap Agree to finish registering your Samsung account If a pop up window about using biometric data appears tap Get started You can verify your Samsung account password via your biometric data such as fingerprints Refer to Samsung Pass for more information Removing your Samsung account When you remove your registered Samsung account from...

Page 29: ...ansferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you do not have the app download it from Galaxy Store or Play Store 2 On your device launch the Settings app and tap Accounts and backup Smart Switch 3 Place the devices near each other 4 On the previous device tap Send data Wi...

Page 30: ...rolling the touchscreen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscreen do not tap it with anything sharp or apply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so...

Page 31: ...sics 31 Tapping Tap the screen Tapping and holding Tap and hold the screen for approximately 2 seconds Dragging Tap and hold an item and drag it to the target position Double tapping Double tap the screen ...

Page 32: ...Basics 32 Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 33: ...cents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Back button Home button Recents button Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen ...

Page 34: ...n bar and then tap Full screen gestures under Navigation type The navigation bar will be hidden and the gesture hints will appear where the soft buttons are located To use the soft buttons drag the gesture hint of the desired button upwards If you want to hide the gesture hints at the bottom of the screen tap the Gesture hints switch to deactivate it ...

Page 35: ...ssing all of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Favourite apps ...

Page 36: ... Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 37: ...creen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then drag it to the top of the screen A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcuts...

Page 38: ... selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The folder s apps will be relocat...

Page 39: ... Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and...

Page 40: ...in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network con...

Page 41: ...el Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key to turn on the screen Locked screen ...

Page 42: ...nition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit Launch the Settings app tap Lock screen Secure lock settings unlock the screen using the preset screen lock m...

Page 43: ... and view the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Search for content or apps stored on your device Access the notification settings Quick setting b...

Page 44: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 45: ...the supported languages Break to the next line Change the input language Delete a preceding character Enter symbols Enter numbers Enter uppercase For all caps tap it twice Additional keyboard functions Enter a space Hide the keyboard View more keyboard functions Changing the input language Tap the input language key to switch between the input languages Tap Languages and types Manage input languag...

Page 46: ...e available depending on the region or service provider Add an item from the clipboard Change the keyboard mode or size Enter emoticons Enter kaomojis Attach animated GIFs Enter stickers You can also enter My Emoji stickers that look like you Refer to Using My Emoji stickers in chats for more information Cj Qwerty Switch to qwerty keyboard Stroke Switch to stroke mode Tap stroke keys to enter a ch...

Page 47: ...as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries tap next to a dictionary and then tap Install to download it 3 View the definition in the dictionary pop up window To sw...

Page 48: ...s tap Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free apps tap...

Page 49: ...sions For some apps to operate properly they may need permission to access or use information on your device To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category launch the Settings app and tap Apps Permission man...

Page 50: ...register and sign in to your Samsung account Opening Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear When launching this feature for the first time or after performing a data reset follow the on screen instructions to complete the setup 2 Swipe upwards or downwards to view recommended content Upcoming reminder Access additional options Recommended content 3 To ...

Page 51: ...ight and tap Don t show again To hide a card from the list drag the card to the right and tap Hide for now Selecting apps to show as cards Add or delete apps to show as cards on the Bixby Home screen On the Bixby Home screen tap Cards select an app and then tap the switches next to items to add or delete them If an app is not installed on the device you must install it to use it On the Bixby Home ...

Page 52: ...art Reminder from the Calendar app Launch the Calendar app and tap Reminder The Reminder screen will appear and the Reminder app icon will be added to the Apps screen Creating reminders Create reminders with various methods Reminder will alert you if you create a reminder with a specified time or location setting You can also save various content such as a single memo or webpage address and view i...

Page 53: ...ve at Done 5 Tap Save to save the reminder When you arrive at home the Water the flowers notification will appear Checking reminder notifications At the preset time or location a notification pop up window will appear Tap Complete or Snooze ...

Page 54: ...er information Add a checklist Add an image Completing reminders Mark reminders that you do not need to be reminded of as complete On the reminders list select a reminder and tap Complete Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed Edit 2 Tick items to restore and tap Restore Reminders will be added to the reminders list and you will be remi...

Page 55: ... and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character Access additional options Add the number to the contacts list ...

Page 56: ... dial tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making calls from the locked scr...

Page 57: ...all is missed the icon appears on the status bar Open the notification panel to view the list of missed calls Alternatively launch the Phone app and tap Recents to view missed calls Blocking phone numbers Block calls from specific numbers added to your block list 1 Launch the Phone app and tap Settings Block numbers 2 Tap Recents or Contacts select contacts and then tap Done To manually enter a nu...

Page 58: ... the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off the microphone so that the other party cannot hear you Keypad Hide Open or close the keypad End the current call During a video call Tap the screen to use the following options Access additional options Camera Turn off the camera so that the other party cannot see you Switch Switch between the front and...

Page 59: ...and tap Recents 2 Tap a caller s image and tap Add or tap a phone number and tap Add to Contacts 3 Tap Create new contact to create a new contact or tap Update existing contact to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contact This allows you to view the caller s information when they call without having them listed i...

Page 60: ...ting a new contact 1 Launch the Contacts app and tap 2 Select a storage location and tap Select 3 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap Save ...

Page 61: ...e contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the followin...

Page 62: ...e profile sharing feature The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Edit edit your profile and tap Save 3 Tap Tap here to share your profile and tap the switch to activate...

Page 63: ...members at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick c...

Page 64: ... are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Enter stickers Attach files Recipient Send the message 3 Tap to send the message ...

Page 65: ...y to the message tap the message input field enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers 2 Tap Conversations and select a contact Or tap Contacts select contacts and then...

Page 66: ...der You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification reminders and then tap the switch to activate it Deleting messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact 3 Tap and hold a message tap Delete To delete...

Page 67: ... 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options Refresh the current webpage Open the browser s tab manager View your bookmarks ...

Page 68: ...o use a password for secret mode In secret mode the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To use your registered biometric data as a lock method along with the password tap an opt...

Page 69: ...nt you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the mail Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the top of the emails list Tap an email on the screen to read it If email syncing is dis...

Page 70: ...os in places where you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen while the ...

Page 71: ...ke a photo Preview thumbnail Shooting modes Current mode Scene optimiser button Select a lens Switch between the front and rear cameras Options for current shooting mode To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap ...

Page 72: ...era features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not indicate device performance problems Selecting a lens for shooting Take a photo or record a video after selecting the camera lens you want On the preview screen select a lens This feature is available only in some modes You can take a basic photo or record a normal video with the normal lens You c...

Page 73: ...hoto Take burst shot Take a series of photos Create GIF Create an animated GIF with sequential photos you taken The Take burst shot and Create GIF features are available only in some shooting modes Locking the focus AF and exposure AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources Tap and ho...

Page 74: ...colour settings automatically after recognising a subject or scene such as people food or night scene On the shooting modes list tap PHOTO When the camera recognises the subject or scene the scene optimiser button will change and the optimised colour will be applied ...

Page 75: ... in the following conditions The device or the subject is moving The subject has a similar colour to the background Taking portraits that stand out using the Live focus feature 1 On the shooting modes list tap LIVE FOCUS 2 Drag the background blur adjustment bar to the left or right to adjust the blur level 3 When Ready appears on the preview screen tap to take a photo Background blur adjustment b...

Page 76: ...ight on the preview screen Select a shooting mode you want Photo mode The camera adjusts the shooting options automatically based on the surroundings to capture photos easily On the shooting modes list tap PHOTO To take self portraits with the front camera swipe upwards or downwards or tap to switch to the front camera Applying beauty effects You can select a filter effect and also modify your fac...

Page 77: ...ou can set the colour temperature Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Panorama mode Using panorama mode take a series of photos and then stitch them together to create a wide scene To get the best shots using panorama mode follow these tips Move the camera slowly in one direction Keep the image within ...

Page 78: ...rtion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Camera settings On the preview screen tap Some options may not be available depending on the shooting mode Intelligent features Scene optimiser Set the device to adjust the colour settings automatically dependin...

Page 79: ...en taken with the front camera without flipping them Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload th...

Page 80: ...cess additional options Delete the image Share the image with others Modify the image Add the image to favourites You can create an animated GIF or collage from multiple images On the list tap Create GIF or Create collage and then select images Searching for images Launch the Gallery app and tap to view images sorted by category such as types locations or documents To search for images by entering...

Page 81: ...en Rewind or fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To ...

Page 82: ...auto created content such as a story or a GIF the content will also be displayed While viewing an image or on the video preview screen drag upwards on the screen File details will appear You can also view related content by tapping information on the screen File details Location information People information Auto created content Edit information ...

Page 83: ...lery app and tap Albums 2 Tap Hide or unhide albums 3 Tap an album switch to hide Viewing stories When you capture or save images and videos the device will read their date and location tags sort the images and videos and then create stories To create stories automatically you must capture or save multiple images and videos Launch the Gallery app tap Stories and then select a story Creating storie...

Page 84: ...app with Samsung Cloud photos and videos you take will also be saved in Samsung Cloud You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices Launch the Gallery app tap Settings and then tap the Cloud sync switch to activate it The Gallery app and Samsung Cloud will be synced Deleting images or videos Deleting an image or a video Select an image or a video ...

Page 85: ...e you and take photos or record videos using stickers You can customise My Emoji s features such as the face shape or hairstyle and decorate My Emoji with various accessories You can also express yourself in fun ways using My Emoji stickers during a conversation My Emojis Stickers ...

Page 86: ...and My Emoji stickers are now created You can view My Emoji stickers in the My Emoji Studio Refer to My Emoji stickers for more information Create My Emoji You can use the AR EMOJI feature in both the front and rear cameras If you are using the rear camera it will automatically switch to the front camera To switch between cameras swipe upwards or downwards on the preview screen Deleting My Emoji L...

Page 87: ... region or service provider My Emoji Studio Launch the Camera app and tap MORE AR EMOJI My Emoji Studio My Emoji Studio will appear Select a My Emoji to edit Edit the My Emoji Change the My Emoji Studio s background Create stickers Capture the current screen Editing My Emoji Edit a My Emoji or change the background of the My Emoji Studio In the My Emoji Studio tap Edit or Background ...

Page 88: ...ial network Viewing My Emoji stickers In the My Emoji Studio tap Stickers Then you can view My Emoji stickers Creating your own stickers Create My Emoji stickers how you want 1 In the My Emoji Studio tap Stickers Make custom stickers 2 Edit stickers how you want Select an expression Select an action Add stickers Enter text Select the sticker s background 3 Tap Save ...

Page 89: ...ing My Emoji stickers in the Messages app 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the My Emoji icon 3 Select one of the My Emoji stickers The My Emoji sticker will be inserted Avatar icon Deleting My Emoji stickers On the Samsung keyboard tap and tap at the bottom of the keyboard Select the My Emoji stickers you want to delete and tap Delete ...

Page 90: ...run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view Split screen view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The selected app will launch in the upper window ...

Page 91: ...ot on the list of recently used apps tap the Home button or Back button and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the window will be maximised ...

Page 92: ...e to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 93: ...data reset follow the on screen instructions to complete the setup 1 Open the notification panel swipe downwards on the notification panel and then tap Kids Home to activate it 2 Read the Kids Home intro page and tap Next 3 Create a PIN to use when using Kids Home If you have already set the screen lock method on your device you can use the same lock method for Kids Home The Kids Home screen will ...

Page 94: ...ol and enter the PIN Kid s name Manage your child s profile Set daily playtime Restrict the usage time for Kids Home Daily usage View the daily usage time of Kids Home Activity View the activity history of Kids Home Frequently contacted View the frequently used contacts in Kids Home My kid s creations View the works created from the apps in Kids Home Allowed content Check the apps or content suppo...

Page 95: ...o finish the setup Refer to the wearable device s user manual for more information about how to connect and use the wearable device with your device Samsung Members Samsung Members offers support services to customers such as device problem diagnosis and lets users submit questions and error reports You can also share information with others in the Galaxy users community or view the latest Galaxy ...

Page 96: ...e Samsung Notes app and tap 2 Select an input method from the toolbar at the top of the screen and compose a note Enter text using the keyboard Write or draw with pens Paint with brushes Insert an image or a voice recording 3 When you are finished composing the note tap Save Deleting notes 1 Launch the Samsung Notes app 2 Tap and hold a note to delete To delete multiple notes tick more notes to de...

Page 97: ...d tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Select a sticker to display with the event Set the duration Add more details Change the event s colour 3 Tap Save to save the event ...

Page 98: ...Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in When an account is added a blue circle is displayed next to the account name Samsung Health Introduction Samsung Health helps you manage your wellness and fitness Set fitness goals check your progre...

Page 99: ...ructions to complete the setup Some features may not be available depending on the region To add items to the Samsung Health home screen tap Manage items at the bottom of the trackers list and tap on the items to add View and manage trackers View health tips Monitor your health and fitness Compare your step count records with other Samsung Health users or compete with your friends ...

Page 100: ...y experience a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count You can check your current steps on the notification panel To turn off notifications on the...

Page 101: ...ation may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Erase personal data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services t...

Page 102: ... Turn the FM radio on or off Add the current radio station to the favourites list Search for an available radio station Fine tune the frequency View the list of favourite stations Enter radio station frequency manually Access additional options View the list of available stations Playing through the speaker You can listen to the radio through the speaker instead of the connected earphone Tap Play ...

Page 103: ... voice memos Making voice recordings 1 Launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Page 104: ...world time an event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stoppin...

Page 105: ... select a city from the map and then tap Add To use the time zone converter tap Time zone converter Deleting clocks Tap and hold a clock tick clocks to delete and then tap Delete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset ...

Page 106: ...n tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Tap to display the scientific calculator To see the calculation history tap To close the calculation history panel tap To clear the history tap Clear history To use the unit conversion tool tap You can convert various values such as area length or tempera...

Page 107: ...rs your games downloaded from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily Open games with or without sound Downloaded apps View your gameplay information Library panel Access additional options ...

Page 108: ...ry panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance Game performance and then select the mode you want Focus on power saving This saves battery power while playing games Ba...

Page 109: ... Booster panel tap Block during game and tap the Full screen gestures switch to activate it Available options may vary depending on the game Configure settings for Game Booster Monitoring temperature Monitoring memory Set the device to automatically adjust settings to prevent device overheating and to stop apps running in the background to better manage memory Block during game Lock some features ...

Page 110: ...r smart refrigerators washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone To use SmartThings your smartphone ...

Page 111: ...the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Launch the SmartThings app 2 Tap Add device or tap Add device 3 Select a device ty...

Page 112: ... device Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Launch the SmartThings app and tap Add location 2 Enter the location name To set a location tap Geolocation to select a location on the map and tap Done To add room...

Page 113: ...n to turn on the audio automatically every day at 7 00 AM 1 Launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation 4 Tap under If set the activation conditions for the automation and then tap Next 5 Tap under Then set actions to perform and then tap Done 6 Enter the automation name and tap OK Receiving notifications You can receive notifications from connected devi...

Page 114: ...istory the people you contacted will appear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature is not activated launch the Settings app tap Advanced features and then tap the Direct share switch to activate it Using additional features Send to device Share content with nearby devices viaWi Fi Direct or Bluetooth or with ...

Page 115: ...r information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later Play Movies TV Purchase or rent videos suc...

Page 116: ...tch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 117: ...p Connections Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Refer toWi Fi for more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is acti...

Page 118: ...ou have used reaches your specified limit You can also activate the data saver feature to prevent some apps running in the background from sending or receiving data Refer to Data saver for more information SIM card manager Activate your SIM or USIM cards and customise the SIM card settings Refer to SIM card manager for more information Mobile Hotspot andTethering Use the device as a mobile hotspot...

Page 119: ...ng a password To prevent the device connecting to the network automatically tap next to the network and tap Forget If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and then tap the switch to...

Page 120: ...i Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the image will be sent to the other device without the connection request procedure Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 Tap the...

Page 121: ...r example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and then tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want ...

Page 122: ... select a device to transfer the image to If your device has paired with the device before tap the device name without confirming the auto generated passkey If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bl...

Page 123: ...receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select apps to use data without restriction tap Allow app while Data saver on and select apps ...

Page 124: ...SIM or USIM card during a call When this feature is enabled you may incur additional charges for call forwarding depending on the region or service provider Mobile Hotspot andTethering Use the device as a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings scree...

Page 125: ...Other devices can find your device in theWi Fi networks list To set a password for the mobile hotspot tap Configure Mobile Hotspot and select the level of security Then enter a password and tap Save 3 On the other device s screen search for and select your device from theWi Fi networks list If the mobile hotspot is not found on your device tap Configure Mobile Hotspot and then deselect Hide my dev...

Page 126: ... to connect to a school or company s private network Private DNS Use the reliable domain name system DNS for a school or company s internal private network instead of using the external hosting network The DNS will be searched for and connected to automatically or you can search for the DNS and connect to it manually Ethernet When you connect an Ethernet adaptor you can use a wired network and con...

Page 127: ... While viewing content such as images or documents access the options list tap Print All printers and then select a printer Printing methods may vary depending on the content type MirrorLink You can display your device s screen on the vehicle s head unit monitor Connect your device to a vehicle to control your device s MirrorLink apps on the vehicle s head unit monitor On the Settings screen tap C...

Page 128: ...ds and vibration Sound mode Set the device to use sound mode vibration mode or silent mode Vibrate while ringing Set the device to vibrate and play a ringtone for incoming calls Ringtone Change the call ringtone Notification sound Change the notification sound Volume Adjust the volume level for call ringtones music and videos system sounds and notifications Vibration pattern Select a vibration pat...

Page 129: ...you must connect an earphone Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps For example you can listen to the Navigation app through your device s speaker while listening to playback from the Music app through the vehicle s Bluetooth speaker 1 On the Settings screen tap Sounds and vibrati...

Page 130: ...her to show the remaining battery level in percentage on the status bar Do not disturb Set the device to mute incoming calls notification sounds and media except for allowed exceptions Recently sent View the apps that received recent notifications and change the notification settings To customise notification settings for more apps tap See all All and select an app from the app list App icon badge...

Page 131: ...be applied in some apps Screen mode Change the screen mode to adjust the display s colour and contrast Refer to Changing the screen mode or adjusting the display colour for more information Font size and style Change the font size and style Screen zoom Change the screen zoom setting Full screen apps Select apps to use with the full screen aspect ratio Screen timeout Set the length of time the devi...

Page 132: ...f blue light emitted by the screen While you are watching HDR videos from HDR exclusive video services the blue light filter may not be applied 1 On the Settings screen tap Display Blue light filter and then tap the Turn on now switch to activate it 2 Drag the adjustment bar to adjust the filter s opacity 3 To set the schedule to apply the blue light filter to the screen tap the Turn on as schedul...

Page 133: ...ing videos AMOLED photo This is suitable for viewing images Basic This is set as default and is suitable for general use You can adjust the display colour only in Adaptive display mode Adaptive display mode may not be compatible with third party apps You cannot change the screen mode while applying the blue light filter Optimising the full screen colour balance Optimise the display colour by adjus...

Page 134: ...creen turns off automatically The screensaver will be displayed when the device is charging 1 On the Settings screen tap Display Screensaver and tap the switch to activate it 2 Select an option If you select Photo Frame or Photos a slideshow with selected images will start If you select PhotoTable selected images will appear as small cards and overlap 3 Tap to select albums for displaying images 4...

Page 135: ...een and the locked screen Icons Change the icon style Lock screen Options Change the settings for the locked screen On the Settings screen tap Lock screen The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or devices are detected Refer to Smart Lock for more inf...

Page 136: ...screen View the Locked screen version and legal information Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected For example if you have set your home as a trusted location when you get home your device will detect the location and automatically unlock itself This feature will be available to use after you set a screen lock method If...

Page 137: ...s the Find My Mobile website findmymobile samsung com to track and control your lost or stolen device Security update View the version of your device s software and check for updates Google Play system update View the Google Play system version and check for updates Samsung Pass Verify your identity easily and securely via your biometric data Refer to Samsung Pass for more information Install unkn...

Page 138: ...e deleted If you want to use your biometric data in apps or features you must register your biometric data again Precautions for using face recognition Before using the face recognition to unlock your device keep the following precautions in mind Your device could be unlocked by someone or something that looks like your image Face recognition is less secure than Pattern PIN or Password For better ...

Page 139: ...not set a screen lock method create one 3 Read the on screen instructions and tap Continue 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your face inside the frame on the screen The camera will scan your face If unlocking the screen with your face is not working properly tap Remove face data t...

Page 140: ...your face instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock switch to activate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decrease the face recognition speed 4 ...

Page 141: ...rint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or password you set...

Page 142: ...y metal objects such as coins keys and necklaces Covering the fingerprint recognition sensor with protective films stickers or other accessories may decrease the fingerprint recognition rate If the fingerprint recognition sensor is initially covered with a protective film remove it before using the fingerprint recognition sensor Ensure that the fingerprint recognition sensor and your fingers are c...

Page 143: ...rprint recognition sensor After the device detects your finger lift it up and place it on the fingerprint recognition sensor again Repeat this action until the fingerprint is registered 5 When you are finished registering your fingerprints tap Done Deleting registered fingerprints You can delete registered fingerprints 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the ...

Page 144: ...ress or payment card information more easily and quickly via your registered biometric data Register your biometric data to Samsung Pass and set to sign in to supported websites or apps using the data via Samsung Pass To use this feature your device must be connected to aWi Fi or mobile network To use this feature you must register and sign in to your Samsung account For more information refer to ...

Page 145: ...Open a website that you want to sign in to 2 Enter your user name and password and then tap the website s sign in button 3 When a pop up window asking whether you want to save the sign in information appears tick Sign in with Samsung Pass and tap Remember You can now use the biometric data you registered to Samsung Pass when signing in to the website Using Samsung Pass to sign in to apps You can u...

Page 146: ... Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pass To see the list of websites and apps that support Samsung Pass on the Settings screen tap Biometrics and security Samsung Pass unlock the screen using your preset screen lock method and then tap Partners If there are no websites or apps that support Samsu...

Page 147: ... tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your biometric data sign in information and app data registered to Samsung Pass Your agreement to the terms and conditions and your Samsung account will remain active 1 On the Settings screen tap Biometrics...

Page 148: ...ocked Secure Folder is a separate secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another...

Page 149: ...Customise When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Samsung account Tap the reset button at the bottom of the locked screen and enter your Samsung account password Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not being used ...

Page 150: ...ll be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app...

Page 151: ...Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instructions to complete the account setup Hiding Secure Folder You can hide the Secure Folder shortcut from the Apps screen Launch the Secure Folder app tap Settings and then tap the Show icon on Apps scree...

Page 152: ...e Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Select the data types you want to restore and tap Restore Backed up data will be restored to your device Uninstalling Secure Folder You can uninstall Secure Folder including the content and apps in it Launch the Secure Folder app and tap Settings More settings Uninstall To back up content ...

Page 153: ...ur sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up and restore your data Refer to Samsung Cloud for more information Smart Switch Launch Smart Switch and transfer data from you...

Page 154: ...unt 2 Launch the Settings app select the backup option and back up your data If your device supports Samsung Cloud launch the Settings app tap Accounts and backup Samsung Cloud Back up this phone tick items you want to back up and then tap Back up to back up your data The data backup method may vary depending on your model Some data will not be backed up To check which data will be backed up launc...

Page 155: ...your device such as images videos and events with Samsung Cloud and access it from other devices 1 On your new device launch the Settings app and tap Accounts and backup Samsung Cloud 2 Tap Settings Sync and auto backup settings Sync 3 Tap the switches next to the items you want to sync with You can check the saved data or change the settings by tapping the Gallery Other synced data or Samsung Clo...

Page 156: ...s and screen recorder Change the settings for screenshots and screen recorder Direct share Set the device to display the people you contacted on the sharing options panel to allow you to share content directly Reduce animations Set the device to reduce certain screen effects if you are sensitive to animations or screen movement Motions and gestures Activate the motion feature and configure setting...

Page 157: ...tifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a second app 1 On the Settings screen tap Advanced features Dual Messenger 2 Tap the switch of the app you want to disab...

Page 158: ...screen was on and how many times you opened apps or used certain features You can also limit usage time or change the notification settings for each app On the Settings screen tap DigitalWellbeing and parental controls Number of unlocks Set timers for apps Focus mode Activate wind down mode Number of notifications The time the screen was on ...

Page 159: ...arental controls App timers 2 Tap No timer next the app you want and set the time Activating wind down mode You can activate wind down mode to reduce eye strain before sleeping and prevent your sleep from being disturbed 1 On the Settings screen tap DigitalWellbeing and parental controls Wind Down 2 To set the schedule to activate wind down mode tap the Set a schedule switch to activate it tap Set...

Page 160: ...ay not be available depending on the region or service provider Battery Storage Security Memory Using the quick optimisation feature On the Settings screen tap Device care Optimise now The quick optimisation feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Managing abnormal battery usage Sca...

Page 161: ...mised Optimised for a balance between the device s performance and battery usage Medium power saving Activate power saving mode to extend the battery s usage time Maximum power saving In maximum power saving mode the device decreases battery consumption by activating night mode and limiting the apps and features available Network connections except for the mobile network will be deactivated You ca...

Page 162: ...e residual files such as cache tap Clean now To delete files or uninstall apps that you do not use any more select a category Then tick items to select and tap Delete Memory On the Settings screen tap Device care Memory To speed up your device by stopping apps running in the background tick apps from the apps list and tap Clean now Security Check the device s security status This feature scans you...

Page 163: ...reset You can reset all your settings or only network settings or accessibility settings You can also set the device to restart at a preset time for device optimisation Adding device languages You can add languages to use on your device 1 On the Settings screen tap General management Language and input Language Add language To view all the languages that can be added tap All languages 2 Select a l...

Page 164: ...services View accessibility services installed on the device Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap Software update If emergency software updates are released for your device s security and to block new types of security threats they will be installed automatically without your agree...

Page 165: ...o change your device s name tap Edit Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software information View the device s software information such as its operating system version and firmware version Battery information View...

Page 166: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 167: ...ched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 168: ...onnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service prov...

Page 169: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 170: ...may not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the followin...

Page 171: ...k to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and s...

Page 172: ...r containing the Home button may disappear while using certain apps or features To view the navigation bar drag upwards from the bottom of the screen The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap Quick panel layout and tap the Show brightness on top s...

Page 173: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are trademarks of ...

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