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Samsung SM-A256B/DSN, User Manual, Page: 2 / 149

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Summary of Contents for SM-A256B/DSN

Page 1: ...www samsung com USER MANUAL English 12 2023 Rev 1 0 SM A256B DSN SM A256E DSN...

Page 2: ...a 56 Gallery 61 AR Zone 67 BixbyVision 68 Multi window Using multiple apps at once 71 Samsung Internet 72 Samsung Wallet 74 Samsung Health 75 Samsung Notes 76 Samsung Members 76 Samsung Kids 77 Samsun...

Page 3: ...32 General management 133 Accessibility 134 Software update 134 Remote support 135 About phone Settings 89 Introduction 89 Samsung account 89 Connections 91 Wi Fi 92 Bluetooth 94 NFC and contactless p...

Page 4: ...Contents 4 Usage notices 136 Precautions forusing the device 138 Notes on package contents and accessories 139 Device overheating situations and solutions Appendix 143 Troubleshooting 148 Removing the...

Page 5: ...started Device layout and functions Speaker Side button Fingerprint recognition sensor Volume button Touch screen Headphone jack Front camera Light sensor Multipurpose jack USB Type C SIM card microSD...

Page 6: ...Getting started 6 Rearcamera Flash Microphone Main antenna Speaker Microphone NFC antenna GPS antenna Main antenna...

Page 7: ...speaker orreceiver orif these parts are covered the device s sound may become quiet orcertain features may not work If you attempt to remove the dust orforeign materials with a sharp object the devic...

Page 8: ...apture a screenshot Press and hold simultaneously to turn off the device Setting the Side button Select an app orfeature to launch by pressing the Side button twice Open Settings tap Advanced features...

Page 9: ...fully charging disconnect the charger from the device Quick charging Use a superfast chargerorfast charger You can check the connection status of the chargerby opening Settings and tapping Battery If...

Page 10: ...p up window that appears on yourphone is fordata transfer Do not select an app from the pop up window Reducing the batteryconsumption Yourdevice provides various options that help you conserve battery...

Page 11: ...argerthat guarantees the charging performance If the battery is completely discharged the device cannot be turned on immediatelywhen the chargeris connected Allow a depleted battery to charge fora few...

Page 12: ...3 Place the SIM orUSIM card on the traywith the gold coloured contacts facing downwards and gently press the SIM orUSIM card into the tray to secure it 4 Insert the tray back into the tray slot Use o...

Page 13: ...rd to use and customise the SIM card settings Preferred SIMs Select to use specific SIM cards forsome features such as voice calls when two cards are activated Data switching Set the device to use ano...

Page 14: ...secure it 4 Insert the tray back into the tray slot Use only a microSD card Some SD cards may not be fully compatible with the device Using an incompatible card may damage the device the SD card orthe...

Page 15: ...gs and tap Device care Storage 2 Swipe to the left to access the SD card page 3 Tap Unmount Do not remove external storage such as an SD card orUSB storage while the device is transferring oraccessing...

Page 16: ...open the notification panel swipe downwards and then tap 2 Tap Poweroff To restart the device tap Restart Forcing restart If yourdevice is frozen and unresponsive press and hold the Side button and t...

Page 17: ...unts and backup Manage accounts Add account Samsung account 2 Sign in to yourSamsung account If you do not have a Samsung account tap Forgot password ordon t have an account Create account Findingyour...

Page 18: ...oad it from GalaxyStore orPlayStore 1 Connect yournew phone and the previous device using yournew phone s USB cable A USB connectormay be needed depending on the previous device 2 When the app selecti...

Page 19: ...rprevious device s operating system and then tap Wireless 6 On the previous device tap Connect 7 On yournew phone select an option you want tap Next and then follow the on screen instructions to trans...

Page 20: ...is not a Samsung device back up data to a computerusing an app provided by the device s manufacturer Then skip to the fifth step 3 Connect yourprevious device to the computerusing the device s USB cab...

Page 21: ...orpinch on the screen Do not allow the touch screen to come into contact with otherelectrical devices Electrostatic discharges can cause the touch screen to malfunction To avoid damaging the touch scr...

Page 22: ...ent apps Home Tap to return to the Home screen Touch and hold to open the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar Check files oruse apps on a widerscre...

Page 23: ...upwards to open the Apps screen To return to the Home screen swipe upwards ordownwards on the Apps screen Alternatively tap the Home button orthe Back button Home screen Apps screen Finder Favourite a...

Page 24: ...n Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app...

Page 25: ...e items and move them togetherat once To add a shortcut to an app on the Home screen touch and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home...

Page 26: ...deleted The folder s apps will be relocated to the Apps screen Edge panel You can access yourfavourite apps and features from the Edge panels Drag the Edge panel handle towards the centre of the scree...

Page 27: ...ion by preventing others from accessing yourdevice Aftersetting the screen lock method the device will require an unlock code wheneverunlocking it You can set yourdevice to perform a factory data rese...

Page 28: ...imedia message Alarm turned on Mute mode Vibration mode Flight mode turned on Erroroccurred orcaution required Battery charging Battery powerlevel The status barmay not appearat the top of the screen...

Page 29: ...swipe upwards on the screen You can use the following functions on the notification panel Check the notification details and perform various actions Clearall notifications Open Settings Access the not...

Page 30: ...nel 1 Open the notification panel and tap Media output 2 Tap the icons on the controllerto control the playback Controlling nearbydevices Launch and take control of nearby connected devices and freque...

Page 31: ...n open Settings tap Advanced features Motions and gestures and then tap the Palm swipe to capture switch to turn it on Aftercapturing a screenshot use the following options on the toolbarat the bottom...

Page 32: ...Settings and tap Advanced features Screenshots and screen recordings Entering text Keyboard layout A keyboard appears automaticallywhen you entertext Break to the next line Delete a preceding characte...

Page 33: ...keyboard functions Enteremojis stickers and more You can also enteryouremoji stickers that look like you Referto Using yourAR emoji stickers in chats formore information Add an item from the clipboar...

Page 34: ...rd 4 Touch and hold where the text is to be inserted and tap Paste To paste text that you have previously copied tap Clipboard and select the text Extracting text While using some apps such as the Gal...

Page 35: ...n option PlayStore Purchase and download apps Open the PlayStore app Browse apps by category orsearch forapps by keyword To change the auto update settings tap youraccount icon tap Settings Network pr...

Page 36: ...check orchange app permission settings by permission category open Settings and tap Apps Permission manager Select an item and select an app If you do not grant permissions to apps the basic features...

Page 37: ...0 and up tap the first digit s of the number and then touch and hold the last digit Forexample if you set the number123 as a speed dial number tap 1 tap 2 and then touch and hold 3 Making an internati...

Page 38: ...l the first call will be resumed Hold call Hold a call Video call Switch to a video call Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Turn speakerphone off oron Whe...

Page 39: ...s 2 Follow the on screen instructions to import contacts Syncing contactswithyourweb accounts Sync yourdevice contacts with online contacts saved in yourweb accounts such as your Samsung account 1 Ope...

Page 40: ...acts app and tap Edit 2 Select contacts and tap Share 3 Select a sharing method Creating groups You can add groups such as family orfriends and manage contacts by group 1 Open the Contacts app and tap...

Page 41: ...h and hold and sayyourmessage The recording icon appears onlywhile the message input field is empty 3 Tap to send the message Enterrecipients Entera message Enteremojis orstickers Attach files Recipie...

Page 42: ...then tap Delete Changing message settings Open the Messages app tap Settings You can block unwanted messages change notification settings and more Camera Introduction Take pictures and record videos...

Page 43: ...ff when unused Some methods may not be available depending on the carrierormodel 2 Tap the image on the preview screen where the camera should focus To adjust the brightness of pictures drag the adjus...

Page 44: ...cording a video mayvary depending on the resolution The camera may fog up orform condensation if the device is exposed to sudden changes in airtemperature because of the difference in temperature outs...

Page 45: ...Create GIF you can create GIFs If you add anothercamera button you can move it anywhere on the screen and take pictures more conveniently On the preview screen tap Shooting methods and tap the Floati...

Page 46: ...on a subject inside the frame and blurthe image outside the frame In FOOD mode adjust the colourtemperature Customise the shooting options when taking single take shots The available options mayvary...

Page 47: ...he composition and the recommended composition appears on the preview screen 3 Move the device so the guide matches the recommended composition When the ideal composition is achieved the guide will ch...

Page 48: ...arcameras while recording swipe upwards or downwards on the preview screen ortap To capture an image from the video while recording tap 2 Tap to stop recording the video The optical zoom may not work...

Page 49: ...re Background bluradjustment bar Use this feature in a place that has sufficient light The background blurmay not be applied properly in the following conditions The device orthe subject is moving The...

Page 50: ...light in so the picture orvideo becomes brighter This is ideal forpictures orvideos of scenery or pictures orvideos taken at night A fast shutterspeed allows less light in This is ideal forcapturing...

Page 51: ...re the scene you want 3 When you are finished tap the preview thumbnail To check otherresults drag the icon upwards To save the results individually tap Select tick the items you want and then tap Cus...

Page 52: ...a mode Using panorama mode take a series of pictures and then stitch them togetherto create a wide scene 1 On the shooting modes list tap MORE PANORAMA 2 Tap and move the device slowly in one directio...

Page 53: ...indoors with insufficient orpoorlighting the screen may appeardark orbe grainy The screen may flickerin certain lighting conditions such as in places with fluorescent lighting Slowmotion mode Record...

Page 54: ...ubject orscene Scan documents and text Display a button to scan documents and text detected with the rearcamera Scan QR codes Set the device to scan QR codes from the preview screen Shot suggestions S...

Page 55: ...ls even in bright and dark areas Grid lines Displayviewfinderguides to help composition when selecting subjects Location tags Attach a GPS location tag to the picture GPS signal strength may decrease...

Page 56: ...Camera app version and legal information Contact us Ask questions orcheck out the frequently asked questions Some features may not be available depending on the model Gallery Introduction Access imag...

Page 57: ...s Image and video thumbnail Modify the image Check details and additional features View the content on a large screen using the Smart View feature Add the image to favourites BixbyVision Remastering i...

Page 58: ...features 58 Cropping enlarged images 1 Open the Gallery app and select an image 2 Spread two fingers apart on the area you want to save and tap The cropped area will be saved as a file Saved image th...

Page 59: ...ions Rotate the screen Change the playback speed Skip to the next video Touch and hold to fast forward Pause and resume playback Change the screen ratio View the content on a large screen using the Sm...

Page 60: ...ync When the Gallery app and the cloud are synced the icon will change to While syncing pictures and videos you take will also be saved in the cloud You can access images and videos saved in the cloud...

Page 61: ...Open the Camera app and tap MORE AR ZONE Some features may not be available depending on the carrierormodel AR Emoji Studio Create emojis anywayyou want and have fun using them in various features Cre...

Page 62: ...Studio and then select an emoji you want Deleting AR emojis Open the AR Zone app tap AR Emoji Studio tick emojis to delete and then tap Delete Syncing AR emojis You can get yourAR emojis on all yourde...

Page 63: ...image tap 4 Tap Save to save the video You can check the saved videos in Gallery 5 To use the video directly select an option at the bottom of the screen Creatingyourcontact profilewith an AR emoji U...

Page 64: ...n to take a picture ortouch and hold the icon to record a video You can check and share the pictures and videos that you have captured in Gallery AR Emoji Stickers When you create AR emojis stickers w...

Page 65: ...tickers in chats You can use youremoji stickers during a conversation through messages oron a social network The following actions are an example of using youremoji stickers in the Messages app 1 Whil...

Page 66: ...en the camera recognises the subject the recognition area will appearon the screen 2 Write ordraw in the recognition area If you switch to the rearcamera you can also write ordraw outside the recognit...

Page 67: ...ion using one of these methods In the Camera app tap MORE on the shooting modes list and tap BIXBYVISION In the Gallery app select an image and tap In the Samsung Internet app touch and hold an image...

Page 68: ...ow Using multiple apps at once Introduction Run two apps at the same time in split screen view You can also run multiple apps at the same time in the pop up view Split screen view Pop up view Some app...

Page 69: ...he pop up view swipe from the top cornertowards the middle of the screen To use this feature open Settings tap Advanced features Multiwindow and then tap the Swipe forsplit screen orSwipe forpop upvie...

Page 70: ...the app windows to the edge of the screen the windowwill be maximised Moving pop upwindows To move a pop up window tap the multi window handle and drag it to a new location Savingyourown split screen...

Page 71: ...webpage Open the homepage Move between pages More options Refresh the current webpage Manage tabs Use Secret mode Access yourbookmarks Using Secret mode If you set a password forSecret mode you can p...

Page 72: ...tructions to complete the initial setup 1 Open the SamsungWallet app 2 Sign in to yourSamsung account and read and agree to the terms and conditions 3 Registeryourfingerprint and a PIN to use when mak...

Page 73: ...ding on yournetwork connection The verification method forpayments mayvary depending on the card readers Cancelling payments You can cancel payments byvisiting the place where you made them On the car...

Page 74: ...p When running this app forthe first time orrestarting it afterperforming a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home screen tap Edit...

Page 75: ...to yournotes Creating notes 1 Open the Samsung Notes app tap and then create a note You can change the input method by tapping or Entera title Insert files Reading mode 2 When you are finished composi...

Page 76: ...fication panel swipe downwards and then tap Kids If you cannot find Kids on the quick settings panel tap Edit and drag the button overto add it When starting Samsung Kids forthe first time orafterperf...

Page 77: ...the channels like you would use a TV and enjoyvarious video content free of charge Open the Samsung TVPlus app This app may not be available depending on the carrierormodel Samsung Shop Samsung Shop i...

Page 78: ...evice with yourdevice Calendar Manage yourschedule by entering upcoming events in yourplanner Creating events 1 Open the Calendar app and tap ordouble tap a date If the date already has saved events o...

Page 79: ...en will appear and the Reminderapp icon will be added to the Apps screen Creating reminders 1 Open the Reminder app 2 Tap enterthe details and then tap Save Completing reminders On the reminders list...

Page 80: ...bookmark 3 Tap to finish recording 4 Entera file name and tap Save MyFiles Checking and managing the files Access and manage various files stored in the device Open the MyFiles app To check forunneces...

Page 81: ...nloaded from PlayStore and GalaxyStore will be automatically shown on the Gaming Hub screen If yourgames are not there tap Mygames Add games Removing a game from Gaming Hub Tap Mygames touch and hold...

Page 82: ...block incoming calls and all notifications except for alarms to prevent yourgame from being disturbed Game optimisation Change the performance mode Battery Check the remaining battery usage time Tempe...

Page 83: ...amsung warranty When problems ordefects occuron the connected devices contact the device s manufacturer Sharing content Share content by using various sharing options The following actions are an exam...

Page 84: ...and select a contact Private sharing Encrypt content and share it with others Shared content cannot be saved copied or resent by the recipient 1 Open the Gallery app and select an image 2 Tap Quick Sh...

Page 85: ...s phone through yourBluetooth speaker 1 Make sure that yourphone and yourBluetooth speakerare connected Referto Pairing with otherBluetooth devices forhow to connect 2 On yourphone open Settings tap C...

Page 86: ...o to share yourdevice with by tapping Music Share 3 On yourphone open the notification panel and tap Media output 4 Tap Music Share and select yourfriend s Buds from the detected devices list 5 On you...

Page 87: ...l Microsoft devices and services such as Microsoft Office apps and Windows10 Connecting to a computer 1 On yourmobile device open Settings and tap Connected devices Link toWindows 2 Follow the on scre...

Page 88: ...Tube Music You can also access the music collections stored on yourdevice and play them Google TV Purchase orrent videos such as movies and TV programmes from Play Store Drive Store yourcontent on the...

Page 89: ...Fi feature and Bluetooth On the Settings screen tap Connections Wi Fi Turn on the Wi Fi feature to connect to a Wi Fi network and access the internet orothernetwork devices Referto Wi Fi formore info...

Page 90: ...the mobile data connection when the amount of mobile data you have used reaches yourspecified limit You can turn on the data saverfeature to prevent some apps running in the background from sending o...

Page 91: ...Wi Fi network quality information such as the speed and stability On the Settings screen tap Connections Wi Fi and tap the switch to turn it on The network quality information will appearunderthe Wi F...

Page 92: ...e list Bluetooth Use Bluetooth to exchange data ormedia files with otherBluetooth enabled devices Precautions forusing Bluetooth Samsung is not responsible forthe loss interception ormisuse of data se...

Page 93: ...confirm The devices will be connected when the otherdevice accepts the Bluetooth connection request To unpairthe devices tap next to the device name to unpairand tap Unpair Sending and receiving data...

Page 94: ...s orreceive data Making paymentswith the NFC feature Before you can use the NFC feature to make payments you must registerforthe mobile payment service To registerorget more information about the serv...

Page 95: ...restriction tap Apps that can always use data and select apps Allowed networks forapps Set apps to use only a Wi Fi ormobile data orboth Forexample you can set the device to use only mobile data fora...

Page 96: ...yourphone s mobile data connection with otherdevices signed in to yourSamsung account More connection settings Customise settings to control otherconnection features On the Settings screen tap Connect...

Page 97: ...Settings screen tap Connections More connection settings Printing Download plugin 2 Select a printerplug in and install it 3 Select the installed printerplug in The device will automatically search fo...

Page 98: ...messaging features may not be available Continue apps on otherdevices Use yourphone s apps on otherdevices signed in to yourSamsung account Link toWindows Access and use the mobile device s data such...

Page 99: ...tions are detected You can also run them manually by tapping the button wheneveryou want To run modes manually select the mode you want and tap Turn on To turn off a running mode tap the mode and tap...

Page 100: ...d mode vibration mode orsilent mode Vibratewhile ringing Set the device to vibrate and play a ringtone forincoming calls Temporarymute Set the device to use silent mode fora certain period Ringtone Ch...

Page 101: ...rgames while playing games Equaliser Select an option fora specific music genre and enjoy optimised sound UHQ upscaler Enhance the sound resolution of music and videos when using wired headphones Adap...

Page 102: ...ngs fornotifications Display Options Change the display and the Home screen settings On the Settings screen tap Display Light Dark Turn Dark mode on oroff Dark mode settings Reduce eye strain by apply...

Page 103: ...waits before turning off the display s backlight Easymode Switch to easy mode to display largericons and apply a simplerlayout to the Home screen Edge panels Change the settings forthe Edge panel Nav...

Page 104: ...mode oradjust the display colourto yourpreference Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Vivid This optimises the colourrange saturation and...

Page 105: ...en tap Battery Powersaving Turn on powersaving mode to extend the battery s usage time Background usage limits Limit battery usage forapps that you do not use often Protect battery Limit the maximum c...

Page 106: ...the Settings screen tap Wallpaperand style Themes Applyvarious themes to the device to change the visual elements of the Home screen locked screen and icons On the Settings screen tap Themes Home scre...

Page 107: ...rned off Referto Always On Display formore information Roaming clock Change the clock to show both the local and home time zones on the locked screen when roaming About Lock screen Check out the Lock...

Page 108: ...brightness of the Always On Display may change automatically depending on the lighting conditions Opening notifications on the Always On Display When you receive message missed call orapp notification...

Page 109: ...e version of yourdevice s software and check forupdates Biometrics Change the settings forbiometric data Referto Face recognition and Fingerprint recognition formore information Auto Blocker Keep your...

Page 110: ...which are not secure all of yourbiometric data will be deleted Precautions forusing face recognition Before using the face recognition to unlock yourdevice keep the following precautions in mind Yourd...

Page 111: ...e screenwithyourface You can unlock the screen with yourface instead of using a pattern PIN orpassword 1 On the Settings screen tap Securityand privacy Biometrics Face recognition 2 Unlock the screen...

Page 112: ...screen lock method yourfingerprint cannot be used to unlock the screen forthe first time afterturning on the device To use the device you must unlock the screen using the pattern PIN orpassword you s...

Page 113: ...g the fingerprint recognition sensorwith accessories such as stickers may decrease the fingerprint recognition rate Ensure that the fingerprint recognition sensorand yourfingers are clean and dry If y...

Page 114: ...using the preset screen lock method 3 Tap the Fingerprint unlock switch to turn it on 4 On the locked screen place yourfingeron the fingerprint recognition sensorand scan yourfingerprint Deleting reg...

Page 115: ...ap Securityand privacy More securitysettings Secure Folder 2 Follow the on screen instructions to complete the setup When a pop up window asking whetheryou want to reset the Secure Folderlock type wit...

Page 116: ...tent mayvary depending on the content type Moving content from Secure Folder Move content from Secure Folderto the corresponding app in the default storage The following actions are an example of movi...

Page 117: ...der to turn off the feature If you cannot find Secure Folder on the quick settings panel tap Edit and drag the button overto add it If you want to show the Secure Folderagain open Settings tap Securit...

Page 118: ...twork carrier or model Selecting apps to protect using SecureWi Fi Select apps to protect using Secure Wi Fi so that you can safely protect data such as yourpassword oryouractivity in apps from being...

Page 119: ...s Samsung Pass Follow the on screen instructions to complete the setup Verifying the Samsung account password You can use yourregistered biometric data to verifyyouridentity instead of entering yourSa...

Page 120: ...word 1 On the app orwebsite you are using create a passkey The method forcreating a passkey may differdepending on the app orwebsite 2 When a pop up window asking whetheryou want to save the passkey a...

Page 121: ...sonal information automatically You can use Samsung Pass to enteryourpersonal information such as youraddress or payment card information on apps that support autofill 1 On the Samsung Pass main scree...

Page 122: ...tings screen tap Safetyand emergency Medical info Enteryourmedical information Emergencycontacts Add youremergency contacts EmergencySOS Set the device to make an emergency call to the preset number w...

Page 123: ...a and settings safe on your device You can back up yoursensitive information You must sign in to yourGoogle Account to back up data Smart Switch Open Smart Switch and transferdata from yourprevious de...

Page 124: ...Samsung Cloud on the Settings screen tap Accounts and backup Restore data and then select a device you want Restoring data You can restore yourbackup data from Samsung Cloud to yourdevice 1 On the Set...

Page 125: ...addresses and suggest that they be added as events to the calendarorto use related apps You can also get suggestions foruseful actions ortext to enterbased on yourapp usage history Collected informat...

Page 126: ...en orthe locked screen Alertwhen phone picked up Set the device to alert you if you have missed calls or new messages when you pick up the device This feature may not work if the screen is turned on o...

Page 127: ...creen s colourtone and brightness Auto framing Turn the auto framing feature on oroff When you turn on this feature the device changes the shooting angle and zoom automatically by recognising and trac...

Page 128: ...be installed The second app s icon will be displayed with Second app The Dual Messengerfeature may not be available depending on the app Some features of the app may be limited forthe second app Unins...

Page 129: ...ing monitorto monitorthe amount of the time you use yourdevice while driving Walking monitor Turn on the walking monitorto monitorthe amount of the time you use yourdevice while walking Volume monitor...

Page 130: ...ete orUninstall The actual available capacity of the internal storage is less than the specified capacity because the operating system and default apps occupy part of the storage The available capacit...

Page 131: ...e service providerorthe mobile network conditions Performance On the Settings screen tap Device care Auto optimisation Perform auto optimisation by closing background apps or cleaning up memory to kee...

Page 132: ...and more Date and time Access and alterthe settings to control how the device displays the time and date If the battery remains fully discharged the time and date is reset Samsung Keyboard settings C...

Page 133: ...onfigure various settings to improve accessibility to the device On the Settings screen tap Accessibility Recommended foryou Check the accessibility features you are currently using and check otherrec...

Page 134: ...software update If emergency software updates are released foryourdevice s security and to block new types of security threats theywill be installed automaticallywithout your agreement Securityupdate...

Page 135: ...ation such as the SIM card status Wi Fi MAC address and serial number Legal information Access legal information related to the device such as safety information and the open source licence Software i...

Page 136: ...es caused by edited registry settings ormodified operating system software Attempting to customise the operating system may cause the device orapps to work improperly Software sound sources wallpapers...

Page 137: ...e required to receive approval from the Federal Communications Commission FCC If yourdevice is approved by the FCC you can check out the FCC ID of the device To access the FCC ID open Settings and tap...

Page 138: ...orthis device and may not be compatible with otherdevices Appearances and specifications are subject to change without priornotice You can purchase additional accessories from yourlocal Samsung retail...

Page 139: ...If the lowerpart of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not plac...

Page 140: ...g the Mobile Hotspot and Tethering feature When using the device in areas with weak signals orno reception When charging the batterywith a damaged USB cable When the device s multipurpose jack is dama...

Page 141: ...e reaches a certain temperature a warning message will appearto prevent device failure skin irritation and damage and battery leakage Running apps will be closed and all calling and otherfeatures will...

Page 142: ...o not expose yourdevice to direct sunlight forextended periods Do not use orstore yourdevice forextended periods in very hot areas such as inside a carin the summertime Do not place the device in any...

Page 143: ...SIM card You can turn off this feature by using the Lock SIM card menu PUK YourSIM orUSIM card is blocked usually as a result of entering yourPIN incorrectly several times You must enterthe PUK suppli...

Page 144: ...amsung Service Centre oran authorised service centre Yourdevice freezes orencounters a fatal problem Try the following solutions If the problem is still not resolved contact a Samsung Service Centre o...

Page 145: ...ssing the Volume button ormove to anotherarea A cellularnetwork orthe internet is often disconnected oraudio qualityis poor Ensure that you are not blocking the device s internal antenna When you are...

Page 146: ...ips contact a Samsung Service Centre oran authorised service centre Picture qualityis poorerthan the preview The quality of yourpictures mayvary depending on the surroundings and the photography techn...

Page 147: ...the maximum Bluetooth range 10 m On yourphone open Settings tap Connections and then tap the Bluetooth switch to turn it on again On yourphone open Settings tap General management Reset ResetWi Fi an...

Page 148: ...up storage space The Home button does not appear The navigation barcontaining the Home button may disappearwhile using certain apps orfeatures To access the navigation bar drag upwards from the bottom...

Page 149: ...n storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi...

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