The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
•
Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•
The TV is in the
Retail Mode
. Change the
Usage Mode
in the
General
Menu to
Home Mode
(
>
Settings
>
General
>
System Manager
>
Usage Mode
>
Home Mode
).
Intermittent Wi-Fi
•
Make sure the TV has a network connection (
>
Settings
>
General
>
Network
>
Network Status
).
•
Make sure the Wi-Fi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•
Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
Video App problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select
>
Settings
>
General
>
Network
>
Network Status
>
IP Settings
>
DNS
setting
>
Enter manually
>
DNS Server
> enter 8.8.8.8 >
OK
.
•
Reset by selecting
>
Settings
>
Support
>
Self Diagnosis
>
Reset Smart Hub
.
English - 20