Samsung SDP-850DX, Software User'S Manual

Page: 35 / 217

34
Troubleshooting
Symptom Solution
Fails to run Samsung Digital
Presenter program There is a communication error between Samsung
Digital Presenter and the computer. Exit Samsung
Digital Presenter program and follow these steps:
•
Unplug the USB cable and then plug in it again.
•
Close other unnecessary software programs that are
running(especially programs related to USB
communication that can occupy many system
resources).
•
If you turn the unit off, turn it back on after at least
10 seconds.
The following error message:
"There is a problem in
communication of USB. Please
disconnect the plug of USB
and reconnect it." System error occurred during USB communication.
Follows these steps:
•
Unplug the USB cable and then plug it back in.
• Check the power condition of presenter.
The following error message:
"Fail to find USB device driver.
Check the USB plug or the
power of USB set." Your computer system could not find USB driver.
•
Check the USB cable connection.
•
Check that USB driver is properly installed. For
details, see page 7.
•
Reboot the computer and try again. If you fail again,
remove the driver(See page 10.) and reinstall the
device driver. (See page 5.)
The following error message:
"The Program Already Exists
or In the Process of
Termination." • Run the program after minimum 3 seconds.
•
In case of Abnormal Off, disconnect the plug of USB
and reconnect it.
The following error message:
"Fail to save image." The error occurs in the following cases.
•
In case you have selected the Q-SAVE folder to
CDROM drive or write-protected storage driver.
•
In case you didn’t save image as a BMP or JPEG
file format.
•
In case the libraries related to save image are
deleted or damaged.