Samsung S8 C Series Manual Download Page 216 | Manualshive

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Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Self Diagnosis

(left directional button)

Settings Support Device Care Self Diagnosis

Try Now

You can use the

Picture Test

to help diagnose video issues and the

Sound Test

to diagnose sound issues. You can

also view signal strength information for over-the-air digital signals, test the Smart Hub network connection, and
run the Smart Hub and TV factory reset functions.

•

Video Test

This function may not be supported depending on the geographical area.

•

Picture Test

Try Now

•

Sound Test

Try Now

•

HDMI Troubleshooting

•

Signal Information

Try Now

•

Smart Hub Connection Test

Try Now

•

Reset Smart Hub

Try Now

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Summary of Contents for S8 C Series

Page 1: ...ceive more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn Menu Screen link below Learn Menu Screen Link ...

Page 2: ...63 About the Menu Home Screen 67 Using a Samsung account 69 Using Workspace 75 Using the Apps Service 79 Using the e Manual 81 Using the Internet 82 Using SmartThings 87 Playing pictures video music 93 Using Multi View 95 Using Bixby 100 Using the Game Bar TV Viewing and Recording 105 Using the Guide 107 Recording Programs 110 Setting Up Schedule Viewing 111 Using Timeshift 111 Getting to know Rec...

Page 3: ...annot be turned off 192 Unable to power on 193 The TV remains on or does not turn on automatically 193 Unable to find a Channel 194 The TV image does not look as good as it did in the store 194 Displayed video looks blurry 195 The picture is distorted 195 There is a dotted line on the edge of the screen 195 The picture won t display in full screen 195 The Caption function in the TV menu is deactiv...

Page 4: ...ork 207 External devices cannot be operated with the TV remote control Recording Issues 208 The Timeshift or recording function cannot be used 208 Cannot record videos received from an external device or Samsung TV Plus 209 The Format Device message appears when the Timeshift or recording function is used 209 The recorded files on the TV are not played back on a PC Apps 210 I cannot find the app I...

Page 5: ...7 Reset sound Getting Support 218 Getting support through Remote Management 218 Finding the contact information for service 218 Requesting service Accessibility Guidance Learn Menu Screen 219 Using the Remote control 221 Using the Accessibility Menu 227 Using the TV with Voice Guide on 229 Using the guide 232 Using Schedule Viewing 233 Using the Channel List 234 Recording 237 Using Smart Hub 239 L...

Page 6: ...n Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC ARC Optical Audio Out USB Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung De...

Page 7: ...ice Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical USB Bluetooth Wi Fi Wi Fi Speaker Surround Setup Connect audio devices such as speakers soundbars headphones or home theaters to TV The image on your TV may differ from the image above depending on the model and geographical area Connecting an Antenna You can connect a coaxial cable to your TV An antenna co...

Page 8: ...ction Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network spee...

Page 9: ...n Network Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 9 ...

Page 10: ...t automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in left directional button Settings All Settings Connection Network Network Status Try Now Checking the network connection status left directional button Settings All Settings Connection Network Network Status Try ...

Page 11: ...hird party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model Allowing to connect a wireless network left directional button Settings All Settings Connection Network Expert Settings Wi Fi Try Now You can enable the connection to Wi Fi To connect a wireless network the ...

Page 12: ... the screen with your mobile device refer to left directional button Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if you are an...

Page 13: ... with the cover in place and lightly tap it on any external edge of the TV When you perform Tap View in Ambient mode or Art mode only in The Frame models only the mobile device s screen appears on the TV 4 Watch the Multi View Music Wall or mobile device s screen on the TV screen Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to...

Page 14: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 14 ...

Page 15: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 16: ...e device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Setup When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an ...

Page 17: ... on your mobile phone to connect a camera Connect a camera to use video call home workout and other new features For details on how to connect refer to Camera Sharing left directional button Connected Devices Connection Guide Smartphone Camera Sharing This function may not be supported depending on the model Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more i...

Page 18: ...tion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adapters do not have HDMI ports but have DVI or DisplayPor...

Page 19: ...nal button Settings All Settings Sound Sound Output Try Now Refer to the soundbar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection note...

Page 20: ...ore information refer to left directional button Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be ...

Page 21: ...l TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame S8 C S9 C Series CU8 Series CU77 model Learn about the buttons on the Samsung Smart Remote 21 ...

Page 22: ... Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color ...

Page 23: ...n Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to...

Page 24: ...About the Remote Control CU7 BEC Series except for CU77 model Learn about the buttons on the Remote Control 24 ...

Page 25: ...e channel enter a PIN ZIP code and etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the menu or move the focus to highlight items on the Home Screen Select Selects or runs a focused item When pressed while you are watching a broadcast program ...

Page 26: ...y the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area The images buttons and functions of the Remote Control may differ with the model or geographical area To use the Remote Control to control a compatible external device that does not support HDMI CEC Anynet you must configure u...

Page 27: ...About the Samsung Smart Remote The Terrace Learn about the buttons on the Samsung Smart Remote 27 ...

Page 28: ... this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Butt...

Page 29: ...n Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to...

Page 30: ...V for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more This function may not be supported depending on the model or geographical area 30 ...

Page 31: ...o Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the external devices This function may...

Page 32: ... some HDMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Setup Anynet cannot be used to control external devices that do not support HDMI CEC The TV ...

Page 33: ...on Guide left directional button Connected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad left directional button Settings All Settings Connection Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in t...

Page 34: ...ngs menu virtual numeric pad Option pad are displayed alternately F3 key Plays pauses F4 key Displays the Settings screen F5 key Displays the Home Screen F6 key Displays the Sources screen F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a webpage displayed by the Internet app Left click Selects and runs...

Page 35: ... Wi Fi Not support Amazon Luna controller BT O USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB Nvidia Shield controller BT O USB Not support Some keys are not available on this product depending on controller Force feedback Not support This product can t support force feedback Controllers don t have force fee...

Page 36: ...epage Pressing and holding the Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is connected X button or button Sony Only Numeric buttons 123 Pressing and holding the left and right joysticks simultaneously Power Off Turning power on is not possible On The Frame models the TV goes into Art mode The button operation...

Page 37: ... Mouse Settings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The image on your TV may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays rela...

Page 38: ...nded text Reset Recommended Text Memory Show Editing Buttons Keypad Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text ...

Page 39: ...os and videos or listen to music and perform more functions Some Smart Hub services are paid services To use smart functions you should connect to a network agree to the terms and conditions and log in with your Samsung account Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your ...

Page 40: ...vices You can view the entire text of the Terms Privacy by navigating to left directional button Settings All Settings General Privacy Terms Privacy Try Now If you want to stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub left directional button Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now This function may not...

Page 41: ...ported only in The Frame For more information refer to Using Art Mode 4 Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimize the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information refer to Using Samsung Gaming Hub 5 Media View a variety of TV programs Ins...

Page 42: ...s TV app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu To use the Samsung Business TV app on your TV install the app from Google Play Store or App Store Use the Samsung Business TV app by following the screen instructions on the mobile device When Autorun Samsung Business TV App is set to On while Autorun Last App...

Page 43: ...ing Multi View runs automatically when you rotate the screen to portrait mode This function may not be supported depending on the model This function is activated when the Auto Rotating Accessory sold separately is connected Testing Smart Hub connections left directional button Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub left directional button...

Page 44: ...n Ambient mode some functions may not be supported The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to briefly view information about Ambient mode including functions 2 NFT app List You can download images from the NFT apps and use them in Ambient mode You can move the app to another location by selecti...

Page 45: ...r depending on the model or geographical area Changing art work Change the artwork to display in Ambient mode Press the Select button on the remote control to move the focus to an artwork Use the left or right directional button to move to the desired art work and then press Select button on the remote control View Details View detailed information about the selected image Favorite Add or delete s...

Page 46: ...nt Time Filter You can select any background time format for content Color Changes the color of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content Shadow Effects Applies a shadow effect that you select to the content Filter You can select an image filter effect to content BGM Mode You can add a background music to content 46 ...

Page 47: ...rite to save the displayed content to Favorite Promoted by NFT Apps Browse a variety of new and adventurous content with an app that provides NFT works Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Al...

Page 48: ... photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimization depending on network conditions A created Background Theme can be set as the background for content To set ...

Page 49: ...n is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient mode screen turns off automatically If there is no remote control input for the set time the screen goes off Reset All Photos Reset photos saved in My Album What is Ambient Briefly view information about Ambient mode including functions Entering the TV viewing screen from Ambient M...

Page 50: ...e the brightness and color tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 51: ... the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press the Select button on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to display in Art mode Press the Select bu...

Page 52: ...r button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended resolution 1920 x 1080 for 32LS03C models or 3840 x 2160 for 43 inch and larger models Screen Settings Customize the Art mode screen settings to suit your preferences Brightness Adjust the screen brightness Press the Select button to save th...

Page 53: ...s You can also replace it with new artwork periodically to suit your preference Follow the on screen instructions to proceed with the payment If you subscribe to a membership during your free trial period your account is immediately switched to a membership account regardless of the remaining trial period and you can use a variety of artworks without any restrictions Payment Info View artwork purc...

Page 54: ...e Select button to set the sensitivity level Motion Detector may not be supported depending on the model or geographical area What is Art Briefly view information about Art mode including functions Import images from USB memory 1 Connect the USB memory device storing images to the TV 2 The USB memory is automatically recognized and the screen displays a list of image music and video files that are...

Page 55: ...o the TV Add Picture select 2 to 3 images Create Mat Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to set the content as mobile photos Subscribing to Art mode Membership Applying border styles and colors to images more Art Mode Options Setting the brightness for Art mode Setting Sleep After When no moti...

Page 56: ...pending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sense motion from a flashing LED a pet a car moving outside the window or other occurrence and start operating Dependi...

Page 57: ...area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Accessories Controllers Select a Controller to connect to the TV For more information about supported controllers refer to Using the Gamepad Audio Select an Audio Device e g Gaming Headset to connect to the TV Music Player Manage the music to play while playing a game This func...

Page 58: ... This menu is provided at the very bottom of the Samsung Gaming Hub screen To configure Game Activity and Options scroll down to the very bottom Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalization Tailored content is recommended according to the games recently played by the user and the content the user is...

Page 59: ...Apps Service 2 Moving an item on the Home Screen From the end of the APPS list select List Edit Move the focus to the app to relocate and press the down directional button on the remote control Select Move from the option menu Use the left or right button to reposition the app and then press Select This repositions the app on the Home Screen An alternative way to move an app is to move the focus t...

Page 60: ...t watched TV program app or last used input source 5 On Now Display a list of TV programs or Samsung TV Plus content items currently being aired This function may not be supported depending on the input signal and settings 60 ...

Page 61: ...provider s circumstances This function may not be supported depending on the model or geographical area All YouTube 8K content recommended and provided through the Home screen of 8K TV is attributed to YouTube The picture quality of YouTube 8K Content can be affected by a variety of factors including location Internet bandwidth used at home and Internet access speed Depending on your Internet conn...

Page 62: ...raphical area Preferences Select a preferred service to receive content recommendations to suit your preference Continue Watching Choose content providers for Continue Watching You can continue watching different shows in one place from all the Continue Watching supported content providers listed below Parental Lock Redirect to the Parental Lock menu Turn all parental control settings on or off 62...

Page 63: ...ormation refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are available Delete All You ca...

Page 64: ...ction may not be supported depending on the model or geographical area Energy Saving Solution Reduce power consumption by adjusting brightness settings This function may not be supported depending on the model or geographical area Picture Mode Change the picture mode for the optimal viewing experience Press the Select button to change the Picture Mode Intelligent Mode Improves your viewing experie...

Page 65: ...ional button and then select Go to Game Mode Settings This function is only available when an external input source is being used For more information refer to Setting the Viewing Environment for External Devices This function may not be supported depending on the model or geographical area Caption You can watch TV broadcasts with captions To activate or deactivate the Caption function press the S...

Page 66: ...imer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical area Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical ...

Page 67: ...al Privacy System Manager Samsung Account Create Account Managing your Samsung account left directional button Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign Out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Sams...

Page 68: ...t at the Samsung account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favorites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from y...

Page 69: ...ows OS is available in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen left directional button Connected Devices Workspace Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Scre...

Page 70: ...ng mode connection is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the Workspace function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC...

Page 71: ...command in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports...

Page 72: ... music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this fo...

Page 73: ...t the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the site in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web...

Page 74: ... manage the web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Workspace Pass may not work depending on the site policy Workspace Pass only working on Workspace To securely access the web service you can use the Workspace browser ...

Page 75: ...pps are automatically installed The default apps may differ depending on the model or geographical area The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download...

Page 76: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 77: ...selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen If the selected app is already added to th...

Page 78: ...2 Select Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appea...

Page 79: ...ng s website to view or print on your PC or mobile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Select a topic from the list ...

Page 80: ...an check and clean your storage space diagnose problems or request technical support Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediate...

Page 81: ...ebpages may differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device ...

Page 82: ...h a remote control This function may not be supported depending on the product or model Functions that can be controlled by remote control may not work depending on the location of the device In this case move the location of the device SmartThings Home Favorite Device Life Automation The image on your TV may differ from the image above depending on the model and geographical area 1 Favorite View ...

Page 83: ...g Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com products SmartThings devices can also be controlled from the mobile app For a detailed list of supported devices visit www samsung com This function may not be...

Page 84: ...o SmartThings or configure notification settings for the devices You can also turn on the TV sensor or the SmartThings hub feature SmartThings Quick access Control most used devices by accessing the Connected Devices menu without having to access SmartThings left directional button Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung produc...

Page 85: ...ear You can register a device in left directional button Connected Devices SmartThings Add Device left directional button Connected Devices SmartThings you can see available options for each device Try Now Supportable options may differ depending on the device Registering a TV Smart Appliance IoT device from the mobile app Use the mobile SmartThings app to register your TV smart appliances or vari...

Page 86: ... or geographical area Control SmartThings with Bixby Try Now With Bixby on the product you can control devices connected to SmartThings as well as the TV using voice commands This function may not be supported depending on the connected device type Control the display device from the mobile SmartThings app Try Now From the mobile SmartThings App use the TV remote control functionality such as On O...

Page 87: ...s Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device Filter By Filters the media content by type of media Sort By Sorts the content list This function may not be supported depending on the type of external device Options Deletes or plays the selected medi...

Page 88: ...functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 There is a content list browser shown directly If a USB device that contains the content you want to play is already connected to the TV sel...

Page 89: ... the mode If the TV and the soundbar are connected wirelessly the operation may be restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions ma...

Page 90: ...the TV does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file ...

Page 91: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 92: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 93: ... 8K models QN7 C series or higher you can configure a view with 3 5 screens The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Content You can view the curr...

Page 94: ...press the button on the Samsung Smart Remote The start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi View This function is not available in some apps In some models you ...

Page 95: ...pports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area The microphone on TV is not supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the T...

Page 96: ...art Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button For details on how to use Bixby press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 96 ...

Page 97: ...y 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Settings left directional button Settings All Settings General Privacy Voice Bixby Settings Try Now Language and voice style You can change Bixby s language and voice style The languages of the TV and other apps will not chang...

Page 98: ...es not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services About Bixby Displays the detailed terms and conditions 4 Recommended commands Displays recommended commands you can use to cont...

Page 99: ...t To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in left directional button Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in left directional button Settings All Settings General Privacy ...

Page 100: ...tton Settings All Settings Connection Game Mode Settings Game Mode is On or Auto press and hold the button on your Samsung Smart Remote to start the Game Bar Try Now Learning about the Game Bar The image on your TV may differ from the image above depending on the model and geographical area 1 Game Picture Mode Specify the Game Picture Mode according to the current game genre To customize the pictu...

Page 101: ...o of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 3 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 16 9 3840 x 2160 60 120 Hz 21 9 2560 x 1080 60 1...

Page 102: ...ut Lag Shows the status of game input lag Resolution Shows the resolution of the currently running game FPS Shows the number of frames per second in real time If VRR is active the frame rate changes HDR Shown as On when an HDR game is running VRR Shows the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the Free...

Page 103: ...The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you change the na...

Page 104: ...44 21 9 2560 x 1080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same...

Page 105: ... depending on the model geographical area To access information or additional features provided in the Guide from analog channels you must set Service Provider during the initial configuration stage To view Guide you must first configure Clock left directional button Settings All Settings General Privacy System Manager Time Clock Try Now For details on how to use the remote control refer to the im...

Page 106: ...ing Edit Recording Time You can change the start and end times of scheduled program recordings Schedule Recording You can schedule recording of a broadcast scheduled program Cancel Scheduled Recording You can cancel scheduled recordings Using additional features from the Guide From the Guide press either the or button to use additional features These functions may not be supported depending on the...

Page 107: ...that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a program scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the remote control press the or button 2 Use the directional buttons t...

Page 108: ...g Schedule Manager screen Displayed menu options may vary depending on the model Recordings Watch Recordings Buttons shown on the display will vary depending on the file being played back For more information about playback controls refer to Getting to know Recording and Timeshift controls and options From the list select a recording you wish to watch The selected recording will start to play Move...

Page 109: ...ime Clock setting is correct Try Now Edit Configure the Start Time and End Time settings of a scheduled recording If a scheduled recording event has been created after selecting a program from Guide Start Time and End Time can be set as up to ten minutes before and ten minutes after respectively Delete Remove a scheduled recording View Details See detailed information about a scheduled recording S...

Page 110: ...he left or right directional buttons Press the Select button and then select Schedule Viewing to schedule viewing of that program Using the viewing schedule management screen 1 On the remote control press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options ma...

Page 111: ...cording broadcasts and using Timeshift Press the down directional button to display the control pad with the following options This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions Pause Play You can use the following functions when the video is paused Note that with the video paused the TV does not play aud...

Page 112: ...Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the program will be recorded This function is only available when a program is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV Info Loads a window containing infor...

Page 113: ...od Depending on the incoming broadcast signal this option may not be supported Press the left button while in the Channel List screen to access the following options All Channels Displays all saved channels The channels received to the currently selected Air or Cable are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programs or highlights for each theme ...

Page 114: ...els screen to access the following options Delete Restore Remove or recover a registered channel Once a channel is removed it will not appear on Channel List On the Edit Channels screen the removed channel will appear in grey A recovered channel will once again be visible on Channel List Rename Channel From Edit Channels select the channel you wish to rename and then select Rename Channel Only one...

Page 115: ...Select the desired channel in the list on the screen 5 Press Add to add the selected channel to the favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Up to five Favorites can be created which allows each member of the family to create their own favorites list Add Channels In the channel list select one or more channels to add in the...

Page 116: ...ayers or USB files Every time you access Program Rating Lock Settings you must enter the security PIN You must also enter this PIN to watch a blocked program The default PIN is 0000 To change the PIN go to left directional button Settings All Settings General Privacy System Manager Change PIN Try Now Program Rating Lock Settings may not be supported depending on your input signal For more informat...

Page 117: ...ies If you want this function enabled or disabled use the Data Service menu item to turn it on or off An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider Configuring advanced broadcasting audio settings left directional button Settings All Settings Broadcasting Audio Options Try Now Audio Options functions ...

Page 118: ...for available Service Provider Using Secure Channel Viewing left directional button Settings All Settings Broadcasting Secure Channel Viewing Provides you with warnings about insecure channels This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength left directional button Settings Support Device Care Self Diagnosis Signal Inf...

Page 119: ...e supported depending on the model Adaptive Picture Try Now Optimized Optimizes brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colors and lower brightness The sunrise and sunset times can manually be cha...

Page 120: ...is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyzes ambient noise and provides optimal sound depending on the noise This function is available only when the microphone switch at the bottom of the TV is active and the sound output is set to TV Speaker The location of the microphone switch may vary depending on the model or ge...

Page 121: ...e sound output of the TV is set to TV Speaker This function may not be supported by some modes or apps e g Ambient mode Game Mode and apps that control the TV sound This function may not be supported depending on the model Adaptive Volume Try Now Automatically adjusts to a specific volume level while you are watching TV The TV analyzes your volume usage history by time period to automatically adju...

Page 122: ...s screen is provided to save energy This function may not be supported depending on the model or geographical area Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality certified by UHD Alliance The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching This function may not be supported depending on the...

Page 123: ...chroma of a video The closer to 50 the deeper the colors Tint G R Try Now Adjust the color tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimize a video that has many dynamic scenes When LED Clear Motion or Clear motion is set to On th...

Page 124: ...r a better viewing experience This function is only available when the input signal is TV or HDMI 1080i The terminals and inputable signals may differ depending on the model Color Tone Try Now Select an appropriate color tone according to the viewing situation White Balance Try Now Adjust the brightness of the colors red green and blue so that the brightest area of the picture becomes white Gamma ...

Page 125: ...ible models is shown below Galaxy models Galaxy S Galaxy Note Galaxy Fold and Galaxy Flip series models that were released after January 2019 iPhone models Models with a Face ID function that were released after January 2019 Supported models may differ depending on the situation Peak Brightness Adjust the maximum peak brightness for a brighter screen This function may not be supported depending on...

Page 126: ... 9 Standard Custom or 4 3 Supported picture sizes differ with the input signal For more information refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size or posi...

Page 127: ...nction may not be supported depending on the model The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically S...

Page 128: ...al area Game Motion Plus Settings Try Now You can configure the Game Motion Plus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adventure game which involves many dynamic scenes Blur Reduction Reduce game screen blur to optimize fast moving images This f...

Page 129: ...l impact Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to the brightness information of the contents When HDR sources are input in Game Mode this menu is activated Game HDR entry path may be different in some models left directional button Settings All Settings Connection Game Mode Settings Game HDR 129 ...

Page 130: ... TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supporte...

Page 131: ...tion may not work properly Equalizer Try Now Customize the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound Pro or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear different...

Page 132: ... HDMI eARC port supports Dolby Atmos When the option is set to On Dolby Digital with Atmos stream sent from an external device can be received If you change the setting when the input source is set to HDMI the screen may flicker If this function is on set Digital Output Audio Format to Auto When watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned ...

Page 133: ...h as TV Soundbar appears under Sound Output left directional button Settings All Settings Sound Sound Output Select the menu Try Now Example TV Soundbar Series name HDMI or TV Soundbar Series name Optical It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connecte...

Page 134: ...by the condition of the Bluetooth connection Before using a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If multiple BT audio devices and BT input devices are simultaneously connected sound from the audio devices may be choppy or key data from the input devices may be dropped The number of BT audio d...

Page 135: ...e following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound config...

Page 136: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically left directional button Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected a...

Page 137: ... supported depending on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time left directional button Settings All Settings General Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only...

Page 138: ...rectional button Settings All Settings General Privacy System Manager Time On Timer You can set On Timer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set It is also available when Clock Mode is set to Auto and the network or broadcast TV tuner is connected To use this function first set the Clock left directional button Settings All Settings G...

Page 139: ...ness Optimization is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in left directional button Settings All Settings Picture Expert Settings Brightness Try Now This function is not available when the Adaptive Picture function is turned on Energy Saving Solution Try Now Reduce power consumption by adjusting b...

Page 140: ...ermine whether the TV is used If the TV is left idle the feature automatically switches off the screen This function may not be supported depending on the model This feature may not be supported depending on the Wi Fi router Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of ti...

Page 141: ... edges may move outside the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel Shift mode Adjust Logo Brightness Prevents screen issues by lowering the brightness of fixed images such as logos and banners Pixel Refresh Adjusts pixels to provide a clearer ...

Page 142: ...storing it on a USB device connect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically left directional button Settings Support Software Update Auto Update Try Now If ...

Page 143: ...w Set the installed app to lock or unlock Using the Gesture function Use your custom Gesture to easily control the TV USB cameras may not be supported depending on the model This function may not be supported depending on the model or geographical area left directional button Settings All Settings General Privacy Gesture Connect a camera to the TV and use your custom Gesture to easily save and loa...

Page 144: ...hical area The menu name may differ depending on the model Enabling voice guides for the visually impaired left directional button Settings All Settings General Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the TV provides voice gu...

Page 145: ...ivate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provide this service The menu name may differ depending on the model This function may not be supported depending on the model or geographical area White text on black background high contrast left directional button Settings All Settings General Pr...

Page 146: ...ailable for some videos This function may not be supported depending on the model or geographical area Enlarging the font for the visually impaired left directional button Settings All Settings General Privacy Accessibility Zoom Menu and Text Try Now You can enlarge the size of the font on the screen To activate set Zoom Menu and Text to On Learning about the remote control for the visually impair...

Page 147: ...rted Selecting the caption language left directional button Settings All Settings General Privacy Accessibility Caption Settings Caption Mode Try Now Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV Depending on the broadcast signal the analog caption function may or may not work with digital channels Default Servi...

Page 148: ...may not be supported depending on the model or geographical area Configure Sign Language Guide options left directional button Settings All Settings General Privacy Accessibility Sign Language Guide Settings You can configure the size speed position and mode of the sign language guide Configuring the repeat settings for remote control buttons left directional button Settings All Settings General P...

Page 149: ...nly supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu...

Page 150: ...get your PIN you can reset it with your remote control With the TV turned on press the following buttons on the remote control in the order shown to reset the PIN to 0000 Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mode left directional button Settings All Settings General Privacy System Manager Usage Mode Try Now You can set the TV for retail environments by sett...

Page 151: ...orted depending on the model Setting up the Zero Touch Configuration left directional button Settings All Settings General Privacy System Manager Zero Touch Configuration Set up the device via Tizen Business Manager Before using Zero Touch Configuration register the device at Tizen Business Manager This function may not be supported depending on the model Using the Cold Weather Mode left direction...

Page 152: ...rPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model Restoring the TV to the factory settings left directional button Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset A...

Page 153: ... be played back on your TV if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory is not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedul...

Page 154: ...supported in the U S A and Canada Timeshift may not be supported depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory or flash drives are not supported The total recording capacity may differ with the amount of availa...

Page 155: ...ailable content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become ...

Page 156: ... delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently ...

Page 157: ...et is currently being used by the wireless access point to communicate with another device the result is usually interference or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless ...

Page 158: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 159: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 159 ...

Page 160: ...pe grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported w...

Page 161: ...0 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 120 40 webm WebM VP8 1920 ...

Page 162: ... Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 30 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 prof...

Page 163: ...tainers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 V...

Page 164: ...tal LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 ...

Page 165: ...Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 1920 x 1080 120 100 Motion JPEG 1920 x 1080 60 80 MPEG4 SP ASP 60 60 Window Media Video v9 VC1 MPEG2 MPEG1 30 60 Microsoft MPEG 4 v1 v2 v3 30 20 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 4096 x 2160 4096 x 2160 60 1920 x 1080 120 100 webm WebM VP8 1920 x 1080 60 40 Vorbis VP9 Profile 0 profile ...

Page 166: ...S containers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 VC1 AP...

Page 167: ... 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supporte...

Page 168: ...may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is ...

Page 169: ... 264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law μ Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 4...

Page 170: ...a transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WM...

Page 171: ...1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 ...

Page 172: ... be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders ...

Page 173: ... MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAud...

Page 174: ...ers H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 HEVC 8K is supported...

Page 175: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 176: ...et to On All models for QE1C Q6 C Series Q8 C Series 50 inch and smaller models All models for CU7 BEC Series CU8 Series 75 inch and smaller models Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for QE1C Q6 C Series Q8 C 50 inch and smaller models Series S8 C S9 C Series CU8 Series 85 inch and larger models Fra...

Page 177: ...olor Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 ...

Page 178: ... progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive 3840 x 1600 120 Hz 99 419 12...

Page 179: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 C series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 180: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 181: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 182: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 183: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 184: ...000 1440 x 288 50 Hz 15 625 50 000 27 000 1440 x 480 60 Hz 15 734 59 940 27 000 1440 x 576 50 Hz 15 625 50 000 27 000 1440 x 576 100 Hz 31 250 100 000 54 000 1920 x 1080 24 Hz 27 000 24 000 74 000 1920 x 1080 25 Hz 28 125 25 000 74 000 1920 x 1080 30 Hz 33 750 30 000 74 000 1920 x 1080 50 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 149 000 1920 x 1080 60 Hz 67 500 60 000 149 000 1920 x...

Page 185: ... sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expose...

Page 186: ...t the lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence ...

Page 187: ...s strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating The Canadian English Rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categor...

Page 188: ...n their Downloadable U S Rating The Downloadable U S Rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differ...

Page 189: ...21 Dolby Laboratories All rights reserved This license may not be supported depending on the model or geographical area The terms HDMI HDMI High Definition Multimedia Interface HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator Inc Open Source License Notice Open Source used in this product can be found on the following webpage https opensou...

Page 190: ...ll Settings General Privacy Power and Energy Saving Motion Lighting Try Now left directional button Settings All Settings Picture Expert Settings Contrast Enhancer Try Now Run Picture Test When the tested image quality is normal check the signal of the connected device left directional button Settings Support Device Care Self Diagnosis Picture Test Try Now The picture is not bright or the picture ...

Page 191: ...e black and white or do not look the way they should look If the product s colors or absolute whites blacks seem to be off launch Picture Test left directional button Settings Support Device Care Self Diagnosis Picture Test Try Now If the test results indicate that the problem is not caused by the TV do the following When using the One Connect Box confirm that its video input connectors are connec...

Page 192: ...ivacy System Manager Time Off Timer Try Now TV The Frame TV cannot be turned off If your TV is The Frame model you can turn off the TV by pressing and holding the Power button To switch from Art mode to TV mode or vice versa short press the Power button when the TV is on Unable to power on If you are having problems powering on your TV there are a number of things to check before calling the servi...

Page 193: ...ces You can adjust the response level by adjusting the sensitivity of the motion detector left directional button Art Art Mode Options Motion Detector Art Mode Options can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Motion Detector may not be supported depending on the model or geographical area Unable to find a Channel If your TV is not co...

Page 194: ...ted Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Resolutions for Input Signals supported by 8K models QN7 C series or higher Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connec...

Page 195: ...Picture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD 4 3 content Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV Adjust the picture size o...

Page 196: ...y Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you to view HDR content sent from an external device left directional button Settings All Settings Connection External Device Manager Input Signal Plus Try Now This function may not be supported depending on the model 196 ...

Page 197: ...rnal device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting left directional button Settings All Settings Sound Sound Output Try Now If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to ...

Page 198: ...f Diagnosis Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device For antenna or cable connections check the Signal Information A low signal level may cause sound distortions left directional button Settings Support Device Care Self Diagnosis Signal Information Try Now The sound is interrupted Sound quality may become affected i...

Page 199: ...ure that it is connected to the eARC dedicated HDMI port on your TV However the eARC can be used only when the Soundbar or A V receiver supports the eARC feature The sound is not heard clearly Change to an appropriate sound mode left directional button Settings All Settings Sound Sound Mode Try Now When Intelligent Mode and Adaptive Sound Pro are turned on the sound effects are automatically adjus...

Page 200: ... External Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optical volume control may not be possible depending on the device I want to turn the TV and audio device off and on at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar model When ...

Page 201: ... left directional button Settings All Settings Broadcasting Auto Program Try Now The captions are not provided on a digital channel When watching channels with the antenna cable connected run Caption Settings left directional button Settings All Settings General Privacy Accessibility Caption Settings Try Now Some channels may not have caption data When watching a channel on an external device such...

Page 202: ...er I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect left directional button Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 203: ... the network that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide left directional button Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognized check the...

Page 204: ... TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via a LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connection failed Check if the LAN ...

Page 205: ... displayed Make sure the device is an Anynet HDMI CEC device From the settings menu on the device check and confirm that the HDMI CEC option is enabled From the TV check and confirm that the Anynet HDMI CEC feature is set to On left directional button Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cord is securely plugged ...

Page 206: ...on of the device left directional button Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now When Anynet HDMI CEC is turned off the soundbar connected via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific device connected to the TV...

Page 207: ...ote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in left directional button Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries replace ...

Page 208: ...function be sure to read all precautions For more information refer to Before Using the Recording and Timeshift Functions This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area Cannot record videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels...

Page 209: ... and Canada This function may not be supported depending on the model or geographical area The recorded files on the TV are not played back on a PC The recorded files on the TV can only be played back on the same TV Those video files cannot be played back on a PC or other TV Playback may not work properly if the recording file has a problem If the problem persists check the recording file This fun...

Page 210: ...uage How can I change the language Languages supported by an app may be different from the TV Language set in the menu The ability to change the language depends on the app s provider Change the language from the settings menu in the app The app does not work properly Its image quality is poor Check the network connection When the network speed is slow the app may not work or its image quality may...

Page 211: ...r with unsupported files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information refer to Read Before Playing Photo Video or Music Files 211 ...

Page 212: ...ce commands do not work well Voice commands may differ depending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Explore Now Amazon Alexa left directional button Settings All Settings General Privacy Voice Amazon Alexa Settings Try Now This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area Bixby Alex...

Page 213: ...e TV and then press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in left directio...

Page 214: ...V s functionality The TV smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode left directional button Settings All Settings General Privacy System Manager Usage Mode Hom...

Page 215: ...asing may cause a popping noise This does not indicate a product malfunction The TV is safe to use The TV is making a humming noise Your TV utilizes high speed switching circuits and high levels of electrical current Depending on the TV s brightness level the TV may seem slightly noisier than a conventional TV Your TV has undergone strict quality control procedures that meet our demanding performa...

Page 216: ... issues and the Sound Test to diagnose sound issues You can also view signal strength information for over the air digital signals test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test This function may not be supported depending on the geographical area Picture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub...

Page 217: ...tes all information related to Samsung accounts linked service accounts Smart Hub service agreements and Smart Hub applications left directional button Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings left directional button Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets...

Page 218: ...need to get service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service left directional button Settings Support Device Care Request Support...

Page 219: ... facing towards you The side with the button in the upper left is the top of the remote control Description of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left Of the 2 buttons below the button on the Samsung Smart Remote the left one is...

Page 220: ...ching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshift yo...

Page 221: ...w the middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Running the Accessibility menu functions using the General menu left directional button Settings All Settings Gene...

Page 222: ... TV must be set up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the network To speak a...

Page 223: ...are watching Caption Settings You can view the caption in programs that provide broadcast captions When watching a channel on an external device such as a set top box and cable box turn on the caption function on the device For more information contact your service provider Separate Closed Caption You can see the caption separated from the broadcast image The captions from the broadcaster are clas...

Page 224: ...ing this function the caption can be positioned on a desired location It can be used by the hearing impaired for convenience Sign Language Zoom Settings You can zoom in the sign language screen when the program you are watching provides it Set Sign Language Zoom to On and then adjust the window s position and aspect ratio under Edit Sign Language Zoom This function may not be supported depending o...

Page 225: ...ower while the screen is off the TV screen turns back on Magnification Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area by following the displayed instructions This function may not be supported depending on the model or geographical area Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing ...

Page 226: ...n change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Color Inversion You can invert the colors of the text and background displayed on the TV screen to make it easier to read the text If Color Inversion is on some A...

Page 227: ...channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done Using on screen number entry via the Samsung Smart Remote or Remote Control Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the or button on the Samsung Smart Remote or Remote Control and the vir...

Page 228: ...te Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Using program information When watching TV press the Select button to view program information which then appears at the top of the screen Voice Guide will say program subtitles or audio descript...

Page 229: ...ded Set the Clock first left directional button Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the steps below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to the Settings 3 Press the Select button and press the right directional button to move to the All...

Page 230: ...if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadcast scheduled program and then press the Select button A pop ...

Page 231: ...d Viewing You can cancel your scheduled viewings Cancel Scheduled Recording You can cancel your scheduled recordings This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected program The information may differ with the broadcast signal If the information is ...

Page 232: ...ing Cancelling a scheduled viewing You have 2 ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the channel button to access the Guide 2 Move to to the program to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewin...

Page 233: ...els Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use the up and down directional buttons to move between the lists of favorites Highlight the one you want and then press the Select butto...

Page 234: ...irectional button while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program that is on later move to the program in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the...

Page 235: ... right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When recording a live program you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right directional buttons to move t...

Page 236: ... on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded program You can delete any recorded program 1 Go to the list of Recordings to delete a recorded program 2 Use ...

Page 237: ...menu listed You can quickly and easily use the listed menu items to access the main TV settings or external devices search and apps Privacy Choices From your TV easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information...

Page 238: ...upported only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimize the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information refer to Using Samsung Gaming Hub Media View a variety of TV programs Insta...

Page 239: ...w of menu icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Sitemap and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easil...

Page 240: ...s All Settings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and th...

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