background image

The colour and the appearance may differ depending on the product, and the specifications are 
subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., 
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., 
where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is 
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.

User Manual

S27AM50* S32AM50* S32AM70*

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Summary of Contents for S27AM50 Series

Page 1: ...b You bring the unit to a repair centre but it is found that the product has no defect i e where the user manual has not been read You will be informed of the administration fee amount before a technician visits Samsung Samsung owns the copyright for this manual Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited Trademarks other than that of ...

Page 2: ...roduct with a Keyboard Mouse or Gamepad 32 Connecting a USB keyboard mouse or gamepad 32 Connecting a Bluetooth keyboard mouse or gamepad 33 Using the keyboard and mouse 34 Setting up the input devices Entering Text using the On Screen Virtual Keyboard Before Using the Product Safety Precautions 6 Electricity and Safety 7 Installation 8 Operation Cleaning Correct posture to use the product Prepara...

Page 3: ...oring 56 Buttons and functions available while playing multimedia content Picture and Sound Adjusting the Picture Quality 59 Choosing a picture mode 59 Setting a Eye Care 60 Configuring advanced picture settings Setting the Viewing Environment for External Devices 61 Using Input Signal Plus 61 Using HDMI Black Level Changing the Picture Size and Position 62 Changing the picture size settings 62 Fi...

Page 4: ...gh Bluetooth devices for the hearing impaired 74 Configuring the repeat settings for remote control buttons Using Other Functions 75 Changing the menu language 75 Setting up a password 75 Selecting Usage or Retail Mode 76 Managing External Devices 76 Using AirPlay 76 Restoring the product to the factory settings Precautions and Notes Read Before Using Apps Read Before Using the Internet Function 7...

Page 5: ...emote Control Issues Apps Media Files Other issues Diagnosing product operational issues Getting Support 109 Getting support through Remote Management 109 Finding the contact information for service Q A Specifications General Appendix Responsibility for the Pay Service Cost to Customers 113 Not a product defect 113 A Product damage caused by customer s fault 114 Others Licences WEEE 116 Correct Di...

Page 6: ... this product has included important literature concerning operation and maintenance DC voltage Rated voltage marked with this symbol is DC voltage Class II product This symbol indicates that a safety connection to electrical earth ground is not required If this symbol is not present on a product with a mains lead the product MUST have a reliable connection to protective earth ground Caution Consu...

Page 7: ...TTES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES Keep the plastic packaging out of the reach of children Children may suffocate Do not install the product on an unstable orvibrating surface insecure shelf sloped surface etc The product may fall and become damaged and or cause an injury Using the product in an area with excess vibration may damage the product or cause a fire ...

Page 8: ... Samsung Customer Service Centre if you want to install the product at such a place Before assembling the product place the product down on a flat and stable surface so that the screen is facing downwards Operation Warning There is a high voltage inside the product Never disassemble repair or modify the product yourself Contact Samsung Customer Service Centre for repairs To move the product first ...

Page 9: ... etc into the product via the vent or input output ports etc Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product Then contact Samsung Customer Service Centre Do not place objects containing liquid vases pots bottles etc or metallic objects on top of the product Be sure to power off the product and disconnect the power cord ...

Page 10: ...h glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product Service fee will be charged Do not press the product screen with hands or other objects There is a risk of damaging the screen Exercise care when cleaning as the panel and exterior of advanced LCD...

Page 11: ...n front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and level with the back of your hands Keep your elbows at about a right angle Adjust the height of the product so you can keep your knees bent at 90 degrees or more your heels attached to the floor and your arms lower than your heart Do the Eye excercises or blink freq...

Page 12: ...gure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Fasten the large screw in the middle for assembly As shown in the figure remove the product and foam cushion and then place the product on the table with its front side facing the floor 3 4 4 5 Push the assembled stand into the main body in the direction of the arrow as shown in t...

Page 13: ... by the stand Do not press down on the product There is a risk of damaging the product Checking the space around the product Make sure to have enough space forventilation when placing the product An internal temperature rise may cause fire and damage the product Maintain enough space around the product as shown in the diagram when installing the product The exterior may differ depending on the pro...

Page 14: ...hod depend on the manufacturer Refer to the manuals provided with your anti theft locking device for details To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device...

Page 15: ...the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or non specified wall mount is used...

Page 16: ...ters the standby mode When 60 seconds elapses with no signal the product enters the standby mode In standby mode the screen turns on again when any signal is input or any button is pressed on the remote control The colour and shape of parts may differ from what is shown The screen may dim if the protective film on the SAMSUNG logo or the bottom of the product is not detached Please remove the prot...

Page 17: ...ing an HDMI cable or HDMI DVI cable Connect to a USB device Connect to a USB device Used to update the software This function is available only in M7 series Connects to a source device using a USB Type C cable Compatible with a USB cable version 3 1 Gen2 Lowerversion cables are not support video input function Displayport ALT The USB Type C port can be connected to a notebook or mobile device for ...

Page 18: ...es Pull the right side of the HOLDER STAND CABLE to remove from the stand The right side of the cable can be damaged when pulled forcibly 1 3 Put both cables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete ...

Page 19: ...I ARC is supported by some models Check the HDMI port name of the purchased product s model Video Device HDMI HDMI Troubleshooting Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View PC HDMI USB C Screen Sharing Wireless Apple AirPlay HDMI Troubleshooting Input Device Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI HDMI Troubleshooting External Storage USB Flash D...

Page 20: ...nd security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information The image on your product may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If yourwireless access point has a W...

Page 21: ...le You can turn on the product using a mobile device connected to the same network as the product This function is available with a mobile device connected to the product through the SmartThings app or the Apple AirPlay function Changing the name of the product Settings General System Manager Device Name You can change the name of the product on the network Select User Input at the bottom of the l...

Page 22: ... 1 or higher 1 Enable Tap View on your mobile device For more information about configuration refer to Enabling the Tap View below for how to set 2 Turn on the screen of your mobile device 3 Tap your mobile device on the product The product screen switches to mobile device s screen 4 Watch mobile device s screen on the product screen This function enables mirroring Smart View by detecting vibratio...

Page 23: ...ion may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen Sources Sources Edit Add to Home The image on your product may differ from the image above depending on the model and geographical area 1 Move the focus to a connected external device ...

Page 24: ...cally Using additional functions You can use the following features on the Source screen Remote Access Use the product to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information refer to Connection Guide ...

Page 25: ... error Some HDMI cables and devices may not be compatible with the product due to different HDMI specifications This product does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or Disp...

Page 26: ...be supported due to the network s configuration quality or functionality for example if the network has an NAS Network Attached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as Screen Mirroring or Smart View To check whetheryour mobile device supports the mirroring function refer to the mobile device s use...

Page 27: ...and Peripherals You can control product operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote ...

Page 28: ...se this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc Picture Mode Changes the Picture Mode This function may not be supported depending on the mod...

Page 29: ...button When pressed for1 second or more the Channel List screen appears Press and hold the button up or down to quickly change the channel Launch app button Launch the app indicated by the button This function may not be supported depending on the model or geographical area In standby mode press any button on the remote control to turn on the screen The functions related to the broadcast and chann...

Page 30: ... the product automatically If the Samsung Smart Remote does not pair to the product automatically point it at the front of the product and then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differwith the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Sm...

Page 31: ...g your product remote and control the device The connecting process can take up to 2 minutes to complete Read before connecting an Anynet HDMI CEC device Anynet HDMI CEC enabled devices must be connected to the product with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC Anynet cannot be used to control external devices that do not support HDMI CEC The product remote contr...

Page 32: ... app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the product and then select Refresh Th...

Page 33: ... F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displa...

Page 34: ... Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your product Recommended text Options Predict Next Character The image on your product may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays rel...

Page 35: ...g currently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one ...

Page 36: ...res may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Te...

Page 37: ...an select the picture mode that provides the best viewing experience To change the picture mode press the Select button To make fine adjustments press the up directional button and then select Picture Setup Sound Mode You can select a sound mode to optimise your listening experience To change the sound mode press the Select button To make fine adjustments press the up directional button and then s...

Page 38: ...Sleep Timer You can have the product automatically turn off at a specific time To change the sleep time press the Select button To set the specific time at which the product turns off automatically press the up directional button and then select Set Up Off Timer Network You can view the current network and Internet status Press the up directional button and then select Network Status or Network Se...

Page 39: ... can quickly access Samsung Account Notification or Privacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information refer to Using a Samsung account Notification You can view a list of notifications for all events that occur on your product A notification appears on the screen when it is time to broadcast a scheduled program...

Page 40: ...o the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen 7 Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app is deleted You can add the apps you want to use often to ...

Page 41: ... If Autorun Last App is set to on the last used app is automatically run when you turn on the product You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Resetting Smart Hub Settings Support Device Care Self Diagnos...

Page 42: ...rivacy Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the product and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account You can also crea...

Page 43: ...your account automatically wheneveryou turn on the product click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the product settings to your Samsung Cloud storage When resetting or replacing the product you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Inte...

Page 44: ... the model and geographical area Connecting a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any computer th...

Page 45: ...e My Computer icon on Desktop orWindows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloa...

Page 46: ...k properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the product and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports port forwarding When the company provides addi...

Page 47: ...ccess must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Shar...

Page 48: ...ing Office 365 You can read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking function of the browser you can add or delete the cloud service link to or from Remote Access To add the cloud service you must be signed in to...

Page 49: ...Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your product However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service ...

Page 50: ...nstalled The default apps may differ depending on the geographical area Editor s Choice Apps Most Popular The image on your product may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to d...

Page 51: ...l some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the product If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another product Launching an app You can run the app desired from Downloaded App The icons below appearwithin the selected app...

Page 52: ...pp 1 Select an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home ...

Page 53: ... Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automaticall...

Page 54: ...ntent saved on storage devices such as USB devices mobile devices and cameras on the product You cannot play media content if the content or the storage device is not supported by the product For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the followin...

Page 55: ...tion problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen select Browse to easily move to the list of multimedia content stored on the device If a USB device that contains the content you want to play is already connected to the product select the USB device in the Source screen 3 Se...

Page 56: ...epending on the model or geographical area The available buttons and functions may differwith the content you are viewing or playing Pause Play Pauses or plays the multimedia content Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the left or right directional button in the playback control bar to move backward or forward by1...

Page 57: ...he following functions when the video is paused Note that with the video paused the product does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button Repeat Plays the current multi...

Page 58: ...lies transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the product displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can...

Page 59: ...ngs Picture Picture Mode You can select the Picture Mode that provides the best viewing experience Available Picture Mode may differ depending on the external device Dynamic Makes the picture brighter and clearer in bright viewing environments Standard Is the default mode suitable for general viewing environments Natural Movie FILMMAKER MODE Setting a Eye Care Settings Picture Eye Care Adaptive Pi...

Page 60: ...int G R Apply Picture Settings Picture Clarity Settings When LED Clear Motion is set to On the screen appears darker than when it is Off This function may not be supported depending on the model Contrast Enhancer Film Mode This function is only available when the input signal is product AV Component 480i 1080i or HDMI 1080i Color Tone White Balance Gamma Shadow Detail RGB Only Mode This function m...

Page 61: ...nly the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information refer to Supported Resolutions for UHD Input Signals This function may not be supported depending on the model or geographical area Using HDMI Black Level Settings General External Device Manager HDMI Black Level...

Page 62: ...ing Supported picture sizes differwith the input signal For more information refer to Picture sizes and input signals Filling the picture in the screen Settings Picture Picture Size Settings Fit to Screen This function may not be supported depending on the Picture Size setting Adjusting the picture position Settings Picture Picture Size Settings Zoom and Position This function is available only if...

Page 63: ...ing advanced sound settings Settings Sound Expert Settings You can personalise the sound quality by adjusting the following settings Balance Equalizer This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device Digital Output Audio Format Select the digital...

Page 64: ... the audio device connected via HDMI ARC supports Dolby Atmos The product screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Reset Sound ...

Page 65: ...es to the product They must be paired using the product s Bluetooth function Refer to the user manual foryour audio device such as Bluetooth speaker sound bar and headphones for detailed connection and usage If the product fails to find a Bluetooth audio device place the device closer to the product and then select Refresh When you turn on a paired Bluetooth audio device the product detects it aut...

Page 66: ...e surround sound configurations with orwithout a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the product Surround sound configurations wit...

Page 67: ... cases The power cable is disconnected and then connected The Clock Mode is changed from Auto to Manual The product is not connected to the Internet Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time DST and your local time zone Time Zone Selects your time zone This function is only available when the Clock Mode...

Page 68: ...p timer Settings General System Manager Time Sleep Timer You can use this function to automatically shut off the product after a pre set period of time You can set the sleep timer for up to 180 minutes afterwhich it will turn off the product This function may not be supported in some viewing modes Turning off the product using the off timer Settings General System Manager Time Off Timer You can se...

Page 69: ... level of the product according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness Minimum Brightness When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the product screen This fun...

Page 70: ...ice to the product to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the product will not be able to locate the update package Updating the product automatically Settings Support Software Update Auto Update If the product is connected to the Internet you can have the produ...

Page 71: ...ibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the product provides voice gu...

Page 72: ...menus to opaque automatically so that text can be more easily read If High Contrast is on some Accessibility menus are not available Enabling audio for the video description function Settings General Accessibility Video Description You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provid...

Page 73: ...he caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in when a signal is supplied from an external device to the product Depending on the broadcast signal the analogue caption function may or may not work with digital channels Default Service1 Service6 CC1 CC4 Text1 Text4 Works with digital channels These functions may not be availab...

Page 74: ...ay not be supported depending on the model When you connect the Bluetooth headphone to the product Multi output Audio is activated For more information refer to Listening to the product through Bluetooth devices Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings You can configure the operation speed of the remote control buttons ...

Page 75: ...ress the following buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mode Settings General System Manager Usage Mode You can set the product for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mode Use Retail Mode only in a store ...

Page 76: ...ternal device such as a mobile device or tablet attempts to connect to the product Device List Manage a list of external devices registered to the product Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the product screen This function may not be supported depending on the model Restoring the product to the factory settings ...

Page 77: ...he service provider for any reason Application services may be provided in English only and available content may differwith the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this o...

Page 78: ... may be delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concu...

Page 79: ...have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The product only supports the following wireless network security protocols The product cannot connect to non certified wireless access point Authentication M...

Page 80: ... The product may not be able to recognise a USB device or read the files on the device if it is connected with a USB extension cable Do not disconnect USB devices while they are transferring files Certain digital cameras and audio devices may not be compatible with the product The product supports the FAT exFAT and NTFS file systems In the media contents list the product can display up to 1 000 fi...

Page 81: ... sub Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 ...

Page 82: ...ats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AI...

Page 83: ... 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 ...

Page 84: ...t be compatible with the product HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 1 product does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio d...

Page 85: ...6 9 Standard Custom USB Type C 720p 16 9 Standard Custom 4 3 Screen Size USB Type C 1080p 60 Hz 16 9 Standard Custom 4 3 Screen Size USB Type C 3840 x 1600p 60 Hz 21 9 Wide Screen ultrawide game view in Game Mode USB Type C 3840 x 2160p 60 Hz 16 9 Standard Custom This input signal is supported by M7 series This input signal is supported by M5 series The input ports for external devices may differ ...

Page 86: ...ay differ for each model Refer to the lock s user manual for more information This function may not be supported depending on the model or geographical area Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals Resolution 3840 x 2160p This function is supported by M7 series If Input Signal Plus is set to Off Frame rate fps Color Depth Chroma Sampling RGB ...

Page 87: ...x 2160 at 60 Hz with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off VESA DMT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical Port HDMI USB Type C 640 x 480 60 Hz 31 469 59 940 25 175 O O 640 x 480 72 Hz 37 861 72 809 31 500 O O 640 x 480 75 Hz ...

Page 88: ...z Polarity horizontal vertical Port HDMI USB Type C 1366 x 768 60 Hz 47 720 59 799 84 750 O 1440 x 900 60 Hz 55 935 59 887 106 500 O O 1600 x 900 60 Hz 60 000 60 000 108 000 O O 1680 x 1050 60 Hz 65 290 59 954 146 250 O O 1920 x 1080 60 Hz 67 500 60 000 148 500 O O This input signal is supported by M5 series ...

Page 89: ...1 125 000 O 2560 x 1440 60 Hz 88 787 59 951 241 500 O O 3840 x 1600 30 Hz 48 859 29 975 246 250 O 3840 x 1600 60 Hz 99 419 59 963 521 750 O 3840 x 2160 24 Hz 52 593 23 993 266 750 O 3840 x 2160 25 Hz 54 786 24 971 278 750 O 3840 x 2160 30 Hz 65 956 29 980 338 750 O O 3840 x 2160 60 Hz 134 177 59 981 712 750 O O This input signal is supported by M7 series This input signal is supported by M5 series...

Page 90: ...00 74 250 O O 1280 x 720 60 Hz 45 000 60 000 74 250 O 1920 x 1080i 50 Hz 28 125 50 000 74 250 O 1920 x 1080i 60 Hz 33 750 60 000 74 250 O 1920 x 1080 24 Hz 27 000 24 000 74 250 O 1920 x 1080 25 Hz 28 125 25 000 74 250 O 1920 x 1080 30 Hz 33 750 30 000 74 250 O 1920 x 1080 50 Hz 56 250 50 000 148 500 O O 1920 x 1080 60 Hz 67 500 60 000 148 500 O O 3840 x 2160 24 Hz 54 000 24 000 297 000 O 3840 x 21...

Page 91: ...rt Play Ready 3 0 Digital Rights Management for protected HDR content Use graphic cards listed below for HDR10 NVIDIA GeForce 1000 series or higher AMD Radeon RX 400 series or higher Intel UHD Graphics 600 series or higher Graphic cards that support hardware accelerated 10 bit video decoding for HDR video codecs are recommended ...

Page 92: ...e environment Lip sync errors may occur The product and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the product When the device is subject to electrical variation from obstructions caused by a wall corner or office partitionin...

Page 93: ...cut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Windows 8 32Bit 64Bit Windows 8 1 32Bit 64Bit Windows 10 32Bit 64Bit At least 32MB of memory At least 60MB of free space on the hard disk driv...

Page 94: ... The problem Try this Flickering and Dimming If your product is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Ambient Light Detection Power Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Set...

Page 95: ...utomatically turns the product off after a specified period of time Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off or Off Timer has been enabled and disable it Settings General Eco Solution Auto Power Off Settings General System Manager Time Off Timer Problems Powering On If you are having problems powering on your product there are a...

Page 96: ...Adjust the caption setting on the external device Captions appear on the product screen Turn off the Caption function in Caption Settings Settings General Accessibility Caption Settings Caption The HDR of the connected external device turns off Expand the reception range of the corresponding HDMI input signal in Input Signal Plus Settings General External Device Manager Input Signal Plus Blank spa...

Page 97: ...equired change the settings referring to Standard Signal Mode Table in this manual and the Information menu on the product There is no image on the screen and the power LED blinks every 0 5 to 1 second The product is operating in standby mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 o...

Page 98: ...t If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your product is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your product has a headphone jack make sure there is nothing plugged into it Reboot the co...

Page 99: ...layed through the AV receiver Check the A V receiver s power supply and its settings The sound is not heard clearly Change to an appropriate sound mode Settings Sound Sound Mode This function may not be supported depending on the model The volume of the external device cannot be adjusted Check the cable connection between the product and the external device When connecting an external speaker such...

Page 100: ...ess Confirm that the product and your PC are connected to the same network To wirelessly connect the product to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the product has difficulties connecting to your PC or mobile device due to surrounding radio interf...

Page 101: ...d Before Connecting a Computer Supported Resolutions A beeping sound is heard when my PC is booting If a beeping sound is heard when your PC is booting have your PC serviced A special key on the keyboard or mouse is entered automatically If the product is connected to a USB Type C port and then a keyboard or mouse is connected to the USB port of the product it may cause malfunction due to USB pack...

Page 102: ...ight be a problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ...

Page 103: ...k the cable connections of the Anynet device Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC I want to exit Anynet It is inconvenient to turn on other devices because the product also turns on It is inconvenient because the connected devices e g set top box turn off together To turn off the Anynet function of a device con...

Page 104: ...device is connected to your product with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC Remote Control Issues When the remote control isn t working these steps may help resolve the problem The problem Try this The rem...

Page 105: ... quality may be poor The services of your application are not provided by the product but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occurwith unsupported files or high bitrate files Mos...

Page 106: ...nd will dissipate over time The product is tilted to the side Remove the base stand from the product and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly The settings are lost after 5 minutes or every time the product is turned off If Usage Mode is set to Retail Mode the product s audio and video settings are automatica...

Page 107: ... cause for an exchange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the product is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The product narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibil...

Page 108: ...rt Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service acco...

Page 109: ...on and off This function requires an Internet connection Finding the contact information for service Settings Support About Monitor You can view the address of the Samsung website the call centre phone number your product s model number your product s software version Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website You ...

Page 110: ...adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust t...

Page 111: ...ion PANEL Spec Horizontal Frequency 147 78 kHz 148 38 kHz Vertical Frequency 48 75 Hz 48 75 Hz 60 Hz Resolution Optimum Resolution 1920 x 1080 60 Hz 3840 x 2160 60 Hz Maximum Resolution 1920 x 1080 60 Hz 3840 x 2160 60 Hz Power Supply AC100 240V 50 60Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Signal connectors HDMI USB USB Type C This f...

Page 112: ...ice to improve quality For detailed device specifications visit the Samsung website Europe only To access the EPREL registration of the model 1 Go to https eprel ec europa eu 2 Get the model identifier from the energy label of the product and type it in the search box 3 Energy Labelling information of the model is shown You can directly access the product information via https eprel ec europa eu q...

Page 113: ...e customer requests instructions on how to use another company s product If customer requests instructions on how to use the network or another company s Programmeme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product ...

Page 114: ... earthquake flood damage etc If consumable components are all used up Battery Toner Fluorescent lights Head Vibrator Lamp Filter Ribbon etc If customer requests a service in case the product has no defect service fee may be charged So please read User Manual first ...

Page 115: ...D symbol are trademarks of Dolby Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice To send inquiries and requests for questions regarding open sources contact Samsung Open Source http opensource samsung com ...

Page 116: ...s for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging i...

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