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Samsung S27AG50 Series, User Manual

The Samsung S27AG50 Series is a cutting-edge monitor that will enhance your visual experience. With its sleek design and impressive display, this monitor provides crisp and vibrant images. Get the most out of your device by accessing the comprehensive User Manual, available for free download at manualshive.com.

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24

Connecting the Power

S27AG50* / S28AG70*

HDMI IN

DP IN

SERVICE

DC  19V

1 

Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the 

DC 19V

 port 

on the back of the product.

2 

Next, connect the power cable to the power outlet.

3 

Press the JOG button at the bottom of the product to turn it on.

 

―

The input voltage is switched automatically.

S49AG95*N

To use the product, connect the power cable to a power outlet and the   port on the product.

 

―

The input voltage is switched automatically.

Summary of Contents for S27AG50 Series

Page 1: ... this manual in parts or entirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre ...

Page 2: ...AG70 35 PIP PBP Supported model S49AG95 N 36 OnScreen Display 38 System 38 Support 42 Installing the Software Easy Setting Box 43 Restrictions and Problems with the Installation 43 System Requirements 43 DriverInstallation 43 Connecting and Using a Source Device Read below before connecting the product 20 Ports 21 Connecting and Using a PC 22 Connection Using the HDMI Cable 22 Connection Using an ...

Page 3: ...aphics card 56 Adaptive Sync forNVIDIA graphics card 57 WEEE 58 Correct Disposal of This Product Waste Electrical Electronic Equipment 58 Troubleshooting Guide Requirements Before Contacting Samsung CustomerService Centre 44 Product diagnosis Screen issue 44 Checking the Resolution and Frequency 44 Check the following 44 Q A 47 Specifications General 48 Standard Signal Mode Table 50 ...

Page 4: ...to protective earth ground Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Electricity and Safety Warning Do not use a damaged power cord or plug or a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is...

Page 5: ...he product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bottom edge of the front of the product is not protruding The product may fall and become damaged and or cause an injury Install the product only on cabinets or shelves of the right size Set down...

Page 6: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 7: ...a fire may result Keep the AC DC adapter in a well ventilated area If you place the AC DC power adapter hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to malfunction Make sure to rest the AC DC power adapter flat on a table or the floor Do not hold the product upside down or move it by holding the stand The product may fal...

Page 8: ...se the cloth to wipe the exterior of the product clean Do not apply a cleaning agent that contains alcohol solvent or surfactant to the product Do not spray water or detergent directly on the product 4 Connect the power cord to the product when cleaning is finished 5 Power on the product and PC Correct posture to use the product Use the product in the correct posture as follows Straighten your bac...

Page 9: ... stand base Fasten the large screw in the middle for assembly Push the assembled stand into the main body in the direction of the arrow as shown in the figure Disassemble the COVER REAR TOP Assemble the COVER REAR TOP to the stand neck as shown in the figure 6 7 8 Rotate the COVER REAR TOP clockwise Stand up the monitor as shown in the figure After installing the stand place the product upright Ca...

Page 10: ...he direction as shown in the figure Disassemble the COVER REAR TOP Assemble the COVER REAR TOP to the stand neck as shown in the figure 6 7 8 Rotate the COVER REAR TOP clockwise Stand up the monitor as shown in the figure After installing the stand place the product upright Caution Do not arbitrarily remove the panel film If not observed the warranty service may be restricted ...

Page 11: ... the top of the stand neck 7 8 9 10 Disassemble the COVER REAR TOP Assemble the COVER REAR TOP to the stand neck as shown in the figure Rotate the COVER REAR TOP clockwise Place the corresponding cables into the stand neck holder Do not stretch the cable Three cables in one holder is recommended Push the COVER STAND BODY REAR in the direction as shown in the figure Stand up the monitor as shown in...

Page 12: ...rectly apply pressure on the screen Do not hold the screen when moving the product Do not hold the product upside down only by the stand Do not press down on the product There is a risk of damaging the product Tilt the stand neck to sides to avoid contact with the screwdriver Supported model S28AG70 S49AG95 N ...

Page 13: ...in the diagram when installing the product The exterior may differ depending on the product S27AG50 S28AG70 10 cm 10 cm 10 cm 10 cm 10 cm S49AG95 N 10 cm 10 cm 10 cm 10 cm 10 cm Adjusting the Product Tilt and Height The colour and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality S27AG50 S28AG70 S27AG50 2 0 2 0 22 0 2 0 S28AG70 9 0 ...

Page 14: ...p the left and right sides of the monitor and adjust the swivel Grasp the centre of the monitor and adjust the height Do NOT hold the stand moving part with your hand when leveling the screen Your hand may get hurt After adjusting the product tilt and height if the screen is not level take the following actions 1 1 Hold the bezel at both side edges and adjust the monitor angle until the screen bec...

Page 15: ... 0 2 0 2 0 92 0 2 0 You can rotate your product as shown below 4 5 6 1 2 3 Be sure to fully extend the stand before rotating the product If you rotate the product without fully extending the stand the corner of the product may hit the floor and get damaged Do not rotate the product counterclockwise The product may get damaged When rotating the product be careful not to damage the product by hittin...

Page 16: ...i theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the manuals provided with your anti theft locking device...

Page 17: ...nal injury Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be held liable for any product damage or personal injury caused by using a wall mount kit other than the one specified or from an attempt to install the wall mount kit on your own To mount the product on a wall...

Page 18: ...tton that helps navigate Power LED This LED is power status indicator You can select the power LED operation to be enabled or disabled on the menu screen System Power LED On Function Key Guide To use the Function Key Guide press the JOG button when the screen is turned on Custom Key Custom Key is used to directly access the function set in Setup Custom Key Setup Custom Key Go to System Setup Custo...

Page 19: ...key at the bottom without using an OSD menu You can directly see the settings for three different modes Game Setting1 Game Setting 2 Game Setting 3 Game Setting 2 Game Setting 3 Game Setting1 S27AG50 S28AG70 S49AG95 N The displayed image may differ depending on the model ...

Page 20: ...o prevent damage to the product due to a short circuit or over current 3 After all signal cables have been properly connected connect the power cables back to the product and the external device 4 After connecting is completed make sure you read the manuals to acquaint yourself with the product functions precautions and other information required to use the product properly 5 To use Max specificat...

Page 21: ...DMI cable or HDMI DVI cable S27AG50 model only Connects to a source device using an HDMI cable or HDMI DVI cable S28AG70 S49AG95 N model only Connects to a PC using a DP cable SERVICE Use a USB memory stick to perform software upgrade S27AG50 model only Connects to a PC using a USB cable Compatible with a USB cable version 2 0 S28AG70 S49AG95 N model only Connect to a USB device For more informati...

Page 22: ...orted if the source device is connected using the HDMI DVI cable The optimum resolution may not be available with an HDMI DVI cable Connection Using an DP Cable It is recommended to use the DP cable provided as an accessory If not provided be sure to use a DP cable of1 5 m or below Use a VESA certified DP1 2 cable or higher and its gender Connecting to headphones or earphones Use headphones or ear...

Page 23: ...arantee that our products are matched with all USB devices For an external mass storage HDD requiring external power supply be sure to connect it to a power source USB devices requiring high current may not be supported can support a maximum current of 900mA The battery can be charged in the power saving mode but it cannot be charged when the product is powered off Charging your USB device is not ...

Page 24: ...to the DC19V port on the back of the product 2 Next connect the power cable to the power outlet 3 Press the JOG button at the bottom of the product to turn it on The input voltage is switched automatically S49AG95 N To use the product connect the power cable to a power outlet and the port on the product The input voltage is switched automatically ...

Page 25: ...e cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete S28AG70 1 1 2 Connect the corresponding cables Arrange the cables against the bend tendency of the cables and pull the cables out of the COVER REAR SUB grooves 1 3 1 4 Pull the right side of the HOLDER STAND CABLE to remove from the stand The left side of the HOLDER STAND CABLE can be ...

Page 26: ...ync Premium Pro S28AG70 model only S49AG95 N model in HDMI mode only to On or set Refresh Rate to 144 Hz This menu is only available when Refresh Rate is set to 165 Hz S27AG50 model only in DisplayPort mode This menu is only available when Refresh Rate is set to 240 Hz S49AG95 N model only in DisplayPort mode List of graphic cards supporting HDR10 HDR 400 QUANTOM HDR 2000 HDR10 HDR 400 QUANTOM HDR...

Page 27: ...60 Hz 120 Hz 144 Hz S27AG50 model only 60 Hz 120 Hz 144 Hz S28AG70 model only DisplayPort 60 Hz 120 Hz 240 Hz HDMI 60 Hz 120 Hz 144 Hz S49AG95 N model only This menu is not available when PC AV Mode is set to AV This menu is not available when PIP Mode is enabled S28AG70 model only This menu is not available when PIP PBP is enabled S49AG95 N model only This option is not available when Ultrawide G...

Page 28: ... when PIP Mode is enabled S28AG70 model only This menu is not available when PIP PBP is enabled S49AG95 N model only Adaptive Sync Adaptive Sync technology is solution that eliminates screen tearing without all the usual lag and latency For more information see Adaptive Sync for NVIDIA graphics card page This menu is not available when PC AV Mode is set to AV This menu is not available when PIP Mo...

Page 29: ...ily during a game use a lowervalue As the value gets closer to 20 the darker areas of the screen become darker and the contrast increases This menu is not available when Eye Saver Mode is enabled This menu is not available when Picture Mode is set to Cinema mode This menu is not available when Picture Mode is set to Dynamic Contrast mode This menu is not available when the input signal is AV timin...

Page 30: ...ot be displayed 19 4 3 Use a 4 3 aspect ratio on a 19 inch wide screen Pictures with a different aspect ratio will not be displayed 19 Wide 16 10 Use a 16 10 aspect ratio on a 19 inch wide screen Pictures with a different aspect ratio will not be displayed 21 5 Wide 16 9 Use a 16 9 aspect ratio on a 21 5 inch wide screen Pictures with a different aspect ratio will not be displayed 22 Wide 16 10 Us...

Page 31: ...a 22 inch wide screen Pictures with a different aspect ratio will not be displayed 23 Wide 16 9 Use a 16 9 aspect ratio on a 23 inch wide screen Pictures with a different aspect ratio will not be displayed 27 Wide 16 9 Use a 16 9 aspect ratio on a 27 inch wide screen Pictures with a different aspect ratio will not be displayed S28AG70 S49AG95 N model only 29 Wide 21 9 Use a 21 9 aspect ratio on a ...

Page 32: ... First Person Shooter game screen This mode increases visibility of your enemies during a FPS First Person Shooter game RTS Increase the colour temperature and contrast ratio to improve visibility of the RTS Real Time Strategy screen and minimap RPG This mode is optimised for 3D graphics and instant messaging on the RPG Role Playing Game game screen AOS Increase the contrast ratio to obtain a pict...

Page 33: ...ndard Brightness You can adjust the general brightness of the picture Range 0 100 A highervalue will make the picture appear brighter This menu is not available when Eye Saver Mode is enabled This menu is not available when Response Time is set to Extreme MBR mode Contrast Adjust the contrast between the objects and background Range 0 100 A highervalue will increase the contrast to make the object...

Page 34: ...namic Contrast is enabled The Color feature is only activated at a certain AV resolution such as 720P 60 Hz 1080P 60 Hz and 2160P 60 Hz Black Level If a DVD player or set top box is connected to the product via HDMI image quality degradation contrast colour degradation black level etc may occur depending on the connected source device In such case Black Level can be used to adjust the image qualit...

Page 35: ...o Screen Fit in AV Mode When a 480P 576P 720P 1080p or 2160p signal is input in AV mode and the product can display normally select Screen Fit to adjust horizontal position and vertical position in 0 6 levels Calibration Report View the Calibration Report S28AG70 S49AG95 N model only PIP Supported model S28AG70 2nd 3rd Description PIP Mode Turn PIP Mode on or off Screen Size Select sub screen size...

Page 36: ...ntrast Adjust the contrast level Values closer to 100 mean a bigger light dark contrast PIP PBP Supported model S49AG95 N The functions available may vary depending on the product model The colour and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality If the PIP PBP function is in use and the text displayed on the PC screen looks blu...

Page 37: ...Screen Fit The function may not be supported depending on the ports provided with the product Changing the Screen Ratio is available when the following conditions are satisfied The input source is 480p 576p 720p 1080p or 2160p and product can display normally Not every model can support all of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is...

Page 38: ...95 N model only This menu is not available when PIP Mode is enabled S28AG70 model only This menu is not available when PIP PBP is enabled S49AG95 N model only This menu is not available when Eye Saver Mode is enabled  Volume Adjust the Volume controlling the JOG button LEFT RIGHT To activate the Mute function access the Volume control screen then use the JOG button to move the focus down To deact...

Page 39: ...r is set to On For products for the market in some regions the Off Timer is set to automatically activate 4 hours after the product powers on This is done in accordance with power supply regulations If you do not want the timer to activate go to System Off Timer Plus and set Off Timer to Off Eco Timer Eco Timer Turn on Eco Timer mode Eco Off After The Eco Off After can be set between 10 and 180 mi...

Page 40: ...r Select an HDMI version S27AG50 1 4 2 0 S28AG70 1 4 2 0 2 1 S49AG95 N 1 4 2 0 The supportable device and resolution may differ depending on its version When the version is changed the screen may blink If the HDMI Mode is set to 2 0 S28AG70 model only HDR On is available only in UHD 60 Hz In a higher resolution UHD 120 140 HDR On is unavailable due to the bandwidth limitation If you set the HDMI M...

Page 41: ...ower LED is on when the product is turned off VRR Control By optimising the video signal processing this additional function mitigates screen flicker While playing any game or content that causes screen flicker use the VRR Control function with setting it to On S49AG95 N model only Setup Custom Key Set the custom key so that your chosen function can be set up directly S27AG50 Eye Saver Mode Ultraw...

Page 42: ...nly one BIN or IMG file bin or img is saved in the root directory Upon updates save only either the bin or image file downloaded from the Samsung website to the root directory If the No update files found on your USB device Please check your USB device and try again message is displayed this is probably due to the following reasons A USB memory is not connected to the SERVICE port The files in the...

Page 43: ...shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Windows 8 32Bit 64Bit Windows 8 1 32Bit 64Bit Windows 10 32Bit 64Bit At least 32MB of memory At least 60MB of free space on the hard disk...

Page 44: ...owing Caution When the product makes popping cracking sound The sound may be caused by contraction or expansion from temperature change of external components or internal circuit of the product This is NOT a product failure and does not affect the life of the product Installation issue PC mode Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable is connected to the...

Page 45: ... if required change the settings referring to Standard Signal Mode Table P 50 in this manual and the Information menu on the product Change the Response Time in the Display OSD to Faster or Standard depending on your application and usage The screen is too bright The screen is too dark Adjust Brightness and Contrast Screen colour is inconsistent Change the Color settings The colours on the screen ...

Page 46: ...olume If the volume is still low after turning it up to the maximum level adjust the volume on your PC sound card or software programme Video is available but there is no sound Sound cannot be heard if an HDMI DVI cable is used to connect the input device Connect the device using an HDMI cable or a DP cable Source device issue A beeping sound is heard when my PC is booting If a beeping sound is he...

Page 47: ...es Monitor and adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settin...

Page 48: ...328 mm H x 0 2328 mm V Maximum Pixel Clock 699 28 MHz 1430 MHz 2018 5 MHz Power Supply AC100 240V 50 60Hz Based on the AC voltage of the adapter For the DC voltage of the product refer to the product label AC100 240V 50 60Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Signal connectors HDMI DisplayPort Environmental conditions Operating Tem...

Page 49: ...otice to improve quality For detailed device specifications visit the Samsung website Europe only To access the EPREL registration of the model 1 Go to https eprel ec europa eu 2 Get the model identifier from the energy label of the product and type it in the search box 3 Energy Labelling information of the model is shown You can directly access the product information via https eprel ec europa eu...

Page 50: ... the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by referring to the graphics card user manual S27AG50 Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V Port HDMI IN DP IN IBM 720 x 400 31 469 70 087 28 322 O O MAC 640 x 480 35 000 66 667 30 240 O O MAC 832 x 624 49 726 74 551 5...

Page 51: ...00 O O VESA 1280 x1024 63 981 60 020 108 000 O O VESA 1280 x1024 79 976 75 025 135 000 O O VESA 1440 x 900 55 935 59 887 106 500 O O VESA 1600 x 900 60 000 60 000 108 000 O O VESA 1680 x1050 65 290 59 954 146 250 O O VESA 1920 x1080 166 587 143 981 346 500 O O VESA 1920 x1080 185 577 164 957 384 730 O VESA 2560 x1440 88 787 59 951 241 500 O O VESA 2560 x1440 182 992 119 998 497 750 O O VESA 2560 x...

Page 52: ...600 37 879 60 317 40 000 O O VESA 800 x 600 48 077 72 188 50 000 O O VESA 800 x 600 46 875 75 000 49 500 O O VESA 1024 x 768 48 363 60 004 65 000 O O VESA 1024 x 768 56 476 70 069 75 000 O O VESA 1024 x 768 60 023 75 029 78 750 O O VESA 1152 x 864 67 500 75 000 108 000 O O VESA 1280 x 720 45 000 60 000 74 250 O O VESA 1280 x 800 49 702 59 810 83 500 O O VESA 1440 x 900 55 935 59 887 106 500 O O VE...

Page 53: ...72 809 31 500 O O VESA 640 x 480 37 500 75 000 31 500 O O VESA 800 x 600 35 156 56 250 36 000 O O VESA 800 x 600 37 879 60 317 40 000 O O VESA 800 x 600 48 077 72 188 50 000 O O VESA 800 x 600 46 875 75 000 49 500 O O VESA 1024 x 768 48 363 60 004 65 000 O O VESA 1024 x 768 56 476 70 069 75 000 O O VESA 1024 x 768 60 023 75 029 78 750 O O VESA 1152 x 864 67 500 75 000 108 000 O O VESA 1280 x 720 4...

Page 54: ...2 159 144 000 1173 000 O Unique Custom Timing 5120 x1440 356 523 240 000 2018 5 O Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per s...

Page 55: ...ogramme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage...

Page 56: ...tion settings or the video being played Try the following actions decrease the game setting values change the current FreeSync Premium S27AG50 model only FreeSync Premium Pro S28AG70 S49AG95 N model only mode to Off orvisit the AMD website to check your graphics driver s version and update it with the latest one While you are using the FreeSync function the screen may flicker due to variation of t...

Page 57: ...nly when the Adaptive Sync is Off Use the DisplayPort cable provided by the manufacturerwhen using Adaptive Sync Install the latest NVIDIA graphics card driver to enable Adaptive Sync Use Window10 or higher to enable Adaptive Sync This menu is not available when PC AV Mode is set to AV This menu is not available when PIP Mode is enabled S28AG70 model only If the Adaptive Sync function is in use an...

Page 58: ...t or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailerwhere they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Busi...

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