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Troubleshooting Guide
Chapter 08
Requirements Before Contacting Samsung
Customer Service Centre
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Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
If a problem occurs with the product screen, run
to check that the product is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the
) is selected, the
Mode Not
Supported
message may appear for a short time or the screen may not be displayed properly.
―
The displayed resolution may vary, depending on the computer system settings and cables.
Troubleshooting
If you have any questions about the product, first refer to this list. If none of these troubleshooting tips
apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the
back-cover of this manual.
Picture Quality
The product image does not look as good as it did in the store.
Adjust the Cable/Set top box video output resolution to 1080i or 720p.
Make sure you are watching the product at the minimum recommended distance based on the size
and definition of the signal.
The picture is distorted: macroblock error, small block, dots, pixelization
Compression of video contents may cause picture distortion especially in fast moving pictures such
as sports and action movies.
Low signal level or bad quality can cause picture distortion. This is not a product issue.
