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9 Troubleshooting Guide

Troubleshooting Guide

9.1

Requirements Before Contacting Samsung Customer 
Service Center

9.1.1

Testing the Product

 

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, 

contact Samsung Customer Service Center.

 

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected 

to a PC, perform a self-diagnosis test.

1

Power off both the PC and product.

2

Disconnect the cables from the product.

3

Power on the product.

4

If the message "

Check Signal Cable

" appears, the product is working normally.

 

If the screen remains blank, check the PC system, video controller and cable.

 

9.1.2

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the 

message "

Not Optimum Mode

" will appear for a short time.

9.1.3

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off. 

Check the cable connection between the product 

and PC, and ensure the connectors are locked. 

(Refer to "2.3 Connecting and Using a PC")

Screen issue

The power LED is off. The screen will not switch 

on.

Check that the power cable is connected 

properly. (Refer to "2.3 Connecting and Using a 

PC")

The message "

Check Signal Cable

" appears. 

Check that the cable is properly connected to the 

product. (Refer to "2.3 Connecting and Using a 

PC")

Check that the device connected to the product is 

powered on.

Summary of Contents for S22C450D

Page 1: ...C450D S23C450D S24C450D S24C450DL S27C450D The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance...

Page 2: ...peration and Safety 18 Correct posture to use the product PREPARATIONS 19 Checking the Contents 19 Removing the Packaging 20 Checking the Components 21 Parts 21 Frontal Buttons 23 Reverse Side 24 Inst...

Page 3: ...ness 38 Contrast 38 Configuring Contrast 39 Sharpness 39 Configuring Sharpness 40 SAMSUNG MAGIC Bright 40 Configuring SAMSUNG MAGIC Bright 41 SAMSUNG MAGIC Angle 41 Configuring SAMSUNG MAGIC Angle 42...

Page 4: ...Position Menu V Position 53 Configuring Menu H Position Menu V Position 54 Display Time 54 Configuring Display Time 55 Transparency 55 Changing Transparency SETUP AND RESET 56 Reset 56 Initializing S...

Page 5: ...INSTALLING THE SOFTWARE 66 Magic Tune 66 What is MagicTune 66 Installing the Software 67 Removing the Software 68 MultiScreen 68 Installing the Software 69 Removing the Software 70 MagicRotation 70 In...

Page 6: ...88 Contact SAMSUNG WORLD WIDE 94 Responsibility for the Pay Service Cost to Customers 94 Not a product defect 94 A Product damage caused by customer s fault 94 Others 95 Correct Disposal 95 Correct D...

Page 7: ...M and DDC are registered trademarks of the Video Electronics Standards Association Icons used in this manual An administration fee may be charged if either a an engineer is called out at your request...

Page 8: ...able by the plug and do not touch the cable with wet hands Otherwise an electric shock may result 3 Wipe the monitor screen using a clean soft and dry cloth Do not apply a cleaning agent that contains...

Page 9: ...e product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for storage Be sure to contact Samsung...

Page 10: ...t high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenanc...

Page 11: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 12: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 13: ...e Otherwise the product lifespan may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean o...

Page 14: ...ustomer Service Center page 88 for repair Before moving the product turn off the power switch and disconnect the power cable and all other connected cables Otherwise the power cord may be damaged and...

Page 15: ...Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise a fire may resu...

Page 16: ...shock or electric leakage Use the product at the recommended resolution and frequency Otherwise Your eyesight may deteriorate Looking at the screen too close for an extended period of time can deteri...

Page 17: ...usting the product angle or stand height Otherwise children s fingers or hands may become stuck and injured Tilting the product excessively may cause it to fall and result in personal injury Do not pl...

Page 18: ...look slightly downward at the screen Keep your eyes directly in front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and lev...

Page 19: ...careful not to damage the product when you open the packaging with a sharp instrument 2 Remove the styrofoam from the product 3 Check the components and remove the styrofoam and plastic bag This imag...

Page 20: ...any item is missing The appearance of the components and items sold separately may differ from the image shown Components Components may vary depending on the country Quick setup guide Warranty card...

Page 21: ...the locked OSD control press the button for more than 10 seconds If the OSD control is locked Brightness and Contrast can be adjusted and INFORMATION can be viewed The Customized Key function can be...

Page 22: ...ress the button to automatically adjust the screen settings Changing the resolution in Display Properties will activate the Auto Adjustment function This function is only available in Analog mode Turn...

Page 23: ...n Specifications are subject to change without notice to improve quality Port Ports Connect the power cord for your monitor to the POWER IN port on the back of the product Connect to a PC using the D...

Page 24: ...on a flat surface Next place the product with the face down on top of the cloth or cushion Do not remove the fixing pin until you are finished attaching the stand Insert the stand base into the stand...

Page 25: ...height can be adjusted Hold the top center of the product and adjust the height carefully 1 3 3 Rotating the Monitor You can rotate your monitor as shown below Be sure to fully extend the stand befor...

Page 26: ...on the product with the corresponding parts on the wall mount kit or desktop stand you want to attach Place a protective cloth or cushion on a flat surface Next place the product with the face down o...

Page 27: ...10cm or farther away from the wall Be sure to use a wall mount kit that complies with the standards To install the monitor using a wall mount disconnect the stand base from the monitor 1 3 5 Anti thef...

Page 28: ...rts on source devices may differ from device to device Do not connect the power cable until all connections are completed Connecting the power cable during connection may damage the product Check the...

Page 29: ...you connect a source device first before connecting the power cable 1 Connect the D SUB cable to the RGB IN port on the back of the product and the RGB port on the PC 2 Press to change the input sour...

Page 30: ...Cable Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable 1 Connect the DP cable to the DP IN port on the back...

Page 31: ...product If the file provided is faulty visit the Samsung homepage http www samsung com and download the file 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows...

Page 32: ...lution on your PC to the optimum setting 1 Press to move to the language you want and press 2 To hide the information message press If the optimum resolution is not selected the message will appear up...

Page 33: ...on Using a PC Adjust the resolution and refresh rate in Control Panel on your PC to obtain optimum picture quality The picture quality of TFT LCDs may degrade if the optimum resolution is not selected...

Page 34: ...onnecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows Vista Go to Control Panel Personalization Display Settings and change the resolution 1 2...

Page 35: ...35 Connecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows 7 Go to Control Panel Display Screen Resolution and change the resolution 1 2 3 4...

Page 36: ...onnecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows 8 Go to Settings Control Panel Display Screen Resolution and change the resolution 1 2 3...

Page 37: ...lable when Eco Saving is set 3 1 1 Configuring Brightness 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to...

Page 38: ...2 1 Configuring Contrast 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to PICTURE and press on the produc...

Page 39: ...g Sharpness 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to m...

Page 40: ...and press on the product The following screen will appear Custom Customize the contrast and brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet G...

Page 41: ...ly in front of the product Lean Back Mode 1 Select this option to view from a place slightly lower than the product Lean Back Mode 2 Select this option to view from a place lower than Lean Back Mode 1...

Page 42: ...r videos and standard broadcasts 16 9 Display the picture with an aspect ratio of 16 9 Screen Fit Display the picture with the original aspect ratio without cutting off Changing the screen size is ava...

Page 43: ...43 Screen Setup 3 3 Screen Setup 4 Press to move to the option you want and press 5 The selected option will be applied...

Page 44: ...Screen Fit to adjust horizontal position in 0 6 levels 3 7 1 Configuring H Position V Position 1 Press any button on the front of the product to display the Key Guide Next press to display the corresp...

Page 45: ...1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Coars...

Page 46: ...ting Fine 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to mov...

Page 47: ...00 A higher value will increase the intensity of the color 4 1 1 Configuring Red 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu sc...

Page 48: ...1 Configuring Green 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Pres...

Page 49: ...1 Configuring Blue 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press...

Page 50: ...s to move to Color Tone and press on the product The following screen will appear Cool 2 Set the color temperature to be cooler than Cool 1 Cool 1 Set the color temperature to be cooler than Normal mo...

Page 51: ...ront of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Gamma and press on the product The...

Page 52: ...t of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Language and press on the pro...

Page 53: ...product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Menu H Position or Menu V Position an...

Page 54: ...onfiguring Display Time 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the pr...

Page 55: ...y the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Transparency and press on the product The following scr...

Page 56: ...to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Reset and press on the product The following screen will appear 4 Press to move to t...

Page 57: ...g menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Eco Saving and press on the product The following screen will appear 75 Change the monitor power consumption to...

Page 58: ...d press on the product 3 Press to move to Off Timer and press on the product The following screen will appear Off Deactivate the off timer so that the product does not power off automatically On Activ...

Page 59: ...ng Turn Off After 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3...

Page 60: ...creen Display OSD You can select PC or AV 6 5 1 Configuring PC AV Mode 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Pre...

Page 61: ...RESET and press on the product 3 Press to move to Key Repeat Time and press on the product The following screen will appear Acceleration 1 sec or 2 sec can be selected If No Repeat is selected a comma...

Page 62: ...to move to SETUP RESET and press on the product 3 Press to move to Source Detection and press on the product The following screen will appear Auto The input source is automatically recognized Manual M...

Page 63: ...the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Customized Key and press on the product The following screen will appear Angle Bright Eco Savi...

Page 64: ...any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to INFORMATION The current input source frequency and resolution wi...

Page 65: ...ttons in the initial screen where no OSD menu is displayed 1 Press any button on the front of the product when no menu screen is displayed to display the Key guide Next press The following screen will...

Page 66: ...does not appear on the main screen find and double click the MagicTune setup file on the CD ROM 3 Select the installation language and click Next 4 Complete the remaining software installation steps...

Page 67: ...ick the Add or Remove Programs icon in the Control Panel 3 In the Add Remove window find and select MagicTune so that it is highlighted 4 Click Change or Remove Programs to remove the software 5 Selec...

Page 68: ...nstallation The software may not work properly if you do not restart the computer after the installation The MultiScreen icon may not appear depending on the computer system and the product specificat...

Page 69: ...tware 8 8 Installing the Software 8 2 2 Removing the Software Click Start select Settings Control Panel and then double click Add or Remove Programs Select MultiScreen from the program list and click...

Page 70: ...the screen The software may not work properly if you do not restart the computer after the installation The MagicRotation icon may not appear depending on the computer system and the product specific...

Page 71: ...are before doing so System Requirements OS Windows 98 SE Windows Me Windows NT 4 0 Windows 2000 Windows XP Home Edition Windows XP Professional Windows Vista 32Bit Windows 7 32Bit Windows 8 32Bit For...

Page 72: ...e Add or Remove Programs icon in the Control Panel 3 In the Add Remove window find and select MagicRotation so that it is highlighted 4 Click Change or Remove Programs to remove the software 5 Select...

Page 73: ...ct is working normally If the screen remains blank check the PC system video controller and cable 9 1 2 Checking the Resolution and Frequency For a mode that exceeds the supported resolution refer to...

Page 74: ...of resolution and frequency compatible with the product Next if required change the settings referring to Standard Signal Mode Table page 82 in this manual and the INFORMATION menu on the product Ther...

Page 75: ...r and adjust Refresh rate under Monitor settings Windows Vista Go to Control Panel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate und...

Page 76: ...s Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution How do I set power saving mode Windows XP Set power saving mode in Control Panel Appearance and Theme...

Page 77: ...0 81 kHz Vertical Frequency 56 75 Hz Display Color 16 7M Resolution Optimum Resolution 1920x1080 60Hz 1920x1080 60Hz 1920x1080 60Hz Maximum Resolution 1920x1080 60Hz 1920x1080 60Hz 1920x1080 60Hz Maxi...

Page 78: ...es 11 46 lbs 565 4 x 486 75 x 224 0 mm 5 2 kg VESA Mounting Interface 3 9 Inches x 3 9 Inches 100 mm x 100 mm For use with Specialty Arm Mounting hardware Environmental considerations Operating Temper...

Page 79: ...t Power Supply This product supports 100 240 V Since the standard voltage may differ from country to country please check the label on the back of the product Signal connectors 15pin to 15pin D sub ca...

Page 80: ...can be installed and used with any Plug and Play compatible systems Two way data exchange between the monitor and PC system optimizes the monitor settings Monitor installation takes place automatical...

Page 81: ...Energy Star power is measured with the test method in the current Energy Star Standard To reduce the power consumption to 0 watts turn off the power switch on the back of the product or disconnect th...

Page 82: ...transmitted from the PC does not belong to the standard signal modes the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by r...

Page 83: ...75 025 135 000 VESA 1440 x 900 55 935 59 887 106 500 VESA 1600 x 900 60 000 60 000 108 000 VESA 1680 x 1050 65 290 59 954 146 250 VESA 1920 x 1080 67 500 60 000 148 500 Resolution Horizontal Frequenc...

Page 84: ...800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476...

Page 85: ...800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476...

Page 86: ...800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476...

Page 87: ...322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 3...

Page 88: ...ttp www samsung com BOLIVIA 800 10 7260 http www samsung com BRAZIL 0800 124 421 4004 0000 http www samsung com CHILE 800 SAMSUNG 726 7864 From mobile 02 482 82 00 http www samsung com COLOMBIA 01 800...

Page 89: ...om latin_en English PERU 0 800 777 08 http www samsung com PUERTO RICO 1 800 682 3180 http www samsung com TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 http www samsung com VENEZUELA 0 800 100 5303 http www...

Page 90: ...http www samsung com LATVIA 8000 7267 http www samsung com LITHUANIA 8 800 77777 http www samsung com LUXEMBURG 261 03 710 http www samsung com MACEDONIA 023 207 777 http www samsung com MONTENEGRO 0...

Page 91: ...8 10 800 500 55 500 GSM 7799 http www samsung com KYRGYZSTAN 00 800 500 55 500 http www samsung com MOLDOVA 0 800 614 40 http www samsung com MONGOLIA 7 800 555 55 55 http www samsung com RUSSIA 8 800...

Page 92: ...1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 http www samsung com SINGAPORE 1800 SAMSUNG 726 7864 http www samsung com TAIWAN 0800 329 999 0266 026 066 http www samsung com THAILAND 1800 29 3232 02 6...

Page 93: ...4 http www samsung com BOTSWANA 0800 726 000 http www samsung com CAMEROON 7095 0077 http www samsung com COTE D IVOIRE 8000 0077 http www samsung com GHANA 0800 10077 0302 200077 http www samsung com...

Page 94: ...If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation addit...

Page 95: ...the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resourc...

Page 96: ...y an image although the refreshing is invisible to the naked eye The number of screen refreshes is called scanning rate and is measured in Hz A scanning rate of 60Hz means that the screen refreshes 60...

Page 97: ...the screen and is suitable for performing multiple tasks at the same time E g A resolution of 1920 x 1080 consists of 1 920 horizontal pixels horizontal frequency and 1 080 vertical lines vertical re...

Page 98: ...5 Correct posture to use the product 18 Customized Key 63 D Display Time 54 E Eco Saving 57 F Fine 46 G Gamma 51 General 77 Green 48 I Image Size 42 INFORMATION 64 Installation 24 K Key Repeat Time 61...

Page 99: ...Index Index 99 S Safety Precautions 10 SAMSUNG MAGIC Angle 41 SAMSUNG MAGIC Bright 40 Sharpness 39 Source Detection 62 Standard Signal Mode Table 82 T Transparency 55 Turn Off After 59...

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