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49

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding 
normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

Possible causes

Solution

The freezer does 
not operate.
The freezer 
temperature is 
warm.

•  The power cord is not 

plugged in properly.

•  Properly plug in the power 

cord.

•  Temperature control is not 

set correctly.

•  Set the temperature lower.

•  The refrigerator is located 

near a heat source or direct 
sunlight.

•  Keep the refrigerator away 

from direct sunlight or a 
heat source.

•  Not enough clearance 

between the refrigerator and 
sides/rear.

•  We recommend that the gap 

between the refrigerator and 
nearby walls (or cabinets) to 
be more than 50 mm.

•  The refrigerator is 

overloaded. Contents are 
blocking the refrigerator 
vents. 

•  Do not overload the 

refrigerator. Do not allow 
contents to block ventilation.

The freezer is over-
cooling.

•  Temperature control is not 

set correctly.

•  Set the temperature higher.

The interior wall is 
hot.

•  The refrigerator has heat-

proof piping in the interior 
wall.

•  To prevent condensation 

from forming, the 
refrigerator has heat-proof 
piping in the front corners. 
If the ambient temperature 
rises, this equipment may 
not work effectively. This is 
not a system failure.

Tr

ouble

shoo

ting

Untitled-5   49

2022-10-20     3:51:57

Summary of Contents for RZ38B98C5AP

Page 1: ...Refrigerator User manual freezer only RZ38B98C5AP Untitled 5 1 2022 10 20 3 51 50...

Page 2: ...proper usage 21 Saving Energy Tips 22 This appliance is intended to be used in household and similar applications such as 23 Instructions about the WEEE 24 Installation 25 Refrigerator at a glance 25...

Page 3: ...d from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the a...

Page 4: ...room must be 1 m in size for every 8 g of R 600a refrigerant inside the appliance The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance Refri...

Page 5: ...e refrigerator so that it is not in contact with or drip onto other food Two star frozen food compartments are suitable for storing pre frozen food storing or making ice cream and making ice cubes One...

Page 6: ...in severe personal injury property damage and or death CAUTION Hazards or unsafe practises that may result in severe personal injury and or property damage NOTE Useful information that helps users un...

Page 7: ...liance contains a small amount of isobutane refrigerant R 600a a natural gas with high environmental compatibility that is however also combustible When transporting and installing the appliance care...

Page 8: ...along its length or at either end Do not bend the power cord excessively or place heavy objects on it Do not pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the...

Page 9: ...of reach of children There is a risk of death from suffocation if a child puts the packing materials on his or her head The appliance must be positioned so that the plug is accessible after installati...

Page 10: ...eakage from the refrigerator This may result in an electric shock fire explosion or problems with the product Plug the power plug into the wall socket firmly Do not use a damaged power plug damaged po...

Page 11: ...ator Failing to do so may result in an electric shock fire explosion problems with the product or injury Critical usage warnings WARNING Do not insert the power plug into a wall socket with wet hands...

Page 12: ...eep fingers out of pinch point areas Clearances between the doors and cabinet are necessarily small Be careful when you open the doors if children are in the area Do not let children hang on the door...

Page 13: ...It can cause death from suffocation by entrapment or personal injury Do not overfill the refrigerator with food When you open the door an item may fall out and cause personal injury or material damag...

Page 14: ...ectly at the UV LED lamp for long periods of time This may result in eye strain due to the ultraviolet rays Do not insert the freezer shelf upside down Shelf stopper will not work It may cause a perso...

Page 15: ...o may result in an electric shock fire problems with the product or injury If the interior or exterior LED lamp has gone out contact your nearest service centre If the refrigerator emits a burning sme...

Page 16: ...appliance enclosure or in the built in structure clear of obstruction Do not use mechanical devices or other means to accelerate the defrosting process other than those recommended by the manufacture...

Page 17: ...ent Wrap food up properly or place it in airtight containers before putting it into the refrigerator Do not place glass bottles or carbonated beverages into the freezer They can freeze and break Broke...

Page 18: ...moisture from the inside and leave the doors open Otherwise odour and mould may develop If the refrigerator is disconnected from the power supply you should wait for at least five minutes before plugg...

Page 19: ...ered the appliance unplug the power plug and contact your nearest service centre Failing to do so may result in an electric shock or fire Use a clean dry cloth to remove any foreign matter or dust fro...

Page 20: ...t When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do not...

Page 21: ...o warm in the frozen food compartment if sited for an extended period of time in a location where ambient air temperatures are constantly below the temperatures for which the appliance is designed In...

Page 22: ...to thaw You can then use the low temperatures of the frozen products to cool food in the refrigerator Do not keep the door of the refrigerator open for too long when putting food in or taking food ou...

Page 23: ...ar applications such as staff kitchen areas in shops offices and other working environments farm houses and by clients in hotels motels and other residential type environments bed and breakfast type e...

Page 24: ...ste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government o...

Page 25: ...ce with the local regulations To prevent electric shock unplug the power cord before servicing or replacements Refrigerator at a glance The actual image and provided parts of the refrigerator may diff...

Page 26: ...The refrigerator is designed to operate normally in the temperature range specified by its class rating Class Symbol Ambient Temperature range C IEC 62552 ISO 15502 ISO 8561 Extended Temperate SN 10...

Page 27: ...glish 27 Installation Clearance See the following figures and tables for space requirements for installation C B A Depth A 688 Width B 595 Overall Height C 1855 unit mm Untitled 5 27 2022 10 20 3 51 5...

Page 28: ...STEP 2 Flooring The surface to install the refrigerator must support a fully loaded refrigerator To protect the floor put a large piece of cardboard on each foot of the refrigerator Once the refriger...

Page 29: ...n the rear side The refrigerator can be levelled using the front legs that have a special screw leveller for levelling purposes Use a flat head screwdriver for levelling To adjust the height of the le...

Page 30: ...to the cold water tap Connection to the hot water tap may cause the water filter to be clogged and fail to operate normally The warranty for your refrigerator does not cover the water line installati...

Page 31: ...ter leaks occur contact the installer of the water line To connect the cold water pipe to the water filtering hose CAUTION Make sure the water filtering hose is connected to a cold potable water sourc...

Page 32: ...If there are no leaks dispense about 10 litres of water or dispense the water for 6 7 minutes before actually using the refrigerator to remove impurities inside the water filtering system 5 Secure th...

Page 33: ...r pressure when used in conjunction with a reverse osmosis system Remove the water filter For more information or servicing contact a licensed plumbing professional NOTE WATER FILTER MUST BE INSTALLED...

Page 34: ...ut moving the product rather than on the rear or side of the product If you install the water filter additionally to the existing water filter the water pressure decreases and the water may not be pro...

Page 35: ...urn the refrigerator on 3 Open the door and check if the interior light lights up 4 Set the temperature to the lowest and wait until the refrigerator reaches the set temperature Now the refrigerator i...

Page 36: ...is left open for 5 minutes the internal light will blink for 5 minutes and turn off It is to alert deaf and hard of hearing users that a door is open Note that this function is normal When you change...

Page 37: ...lls The ice maker may stop making ice depending on the way ice balls stack in the ice bucket Arrange the ice balls if too many ice balls stack on one side of the bucket The ice maker may not produce p...

Page 38: ...g com Recommended encryption systems include WPA TKIP and WPA2 AES Any newer or non standard Wi Fi authentication protocols are not supported Wireless networks may be affected by the surrounding wirel...

Page 39: ...lable devices tap Supported Devices select the device type Refrigerator and then select the specific device model Follow the instructions in the app to set up your device Once setup is complete your r...

Page 40: ...xby Ice maker You can turn the ice maker Cubed Ice Whisky Ball Ice on or off You can select the desired number of Whisky Ball Ice you want to produce at once Alarms Abnormally high temperature This al...

Page 41: ...y ball ice maker pad D Cubed ice maker pad On the main panel you can set the ice maker to make cubed ice and whisky ball ice Cubed Ice The ice maker makes cubed ice Whisky Ball Ice The ice maker makes...

Page 42: ...off the function if you do not want to make ice Make sure to put the whisky ball ice maker pad in the right direction and do not get it mixed up with the cubed ice maker pad The ice maker may stop ma...

Page 43: ...Operations CAUTION Store the ice scoop in the ice scoop holder at the door bin The ice maker may produce less ice or stop making ice if you store the ice scoop in the ice bucket Untitled 5 43 2022 10...

Page 44: ...en try again It may be hard to open the door immediately after closing it due to air pressure change inside the freezer which occurs when you open and close the door If you install more than two refri...

Page 45: ...freezer shelf 1 While lifting the front of the shelf push the shelf into the freezer 2 Affix the hooks on the shelf to the fixers on the wall 3 Lower the front of the shelf to place it onto the front...

Page 46: ...lf into the freezer CAUTION Do not insert the shelf upside down or in reversed direction 2 Place the front of the shelf into the trim 3 Lower the back of the shelf CAUTION To remove the shelf follow t...

Page 47: ...er onto the refrigerator This may cause an electric shock Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points 1 Unplug the...

Page 48: ...door panel you prefer for your BESPOKE refrigerator Purchase the door panel at a Samsung retail store or Samsung website www samsung com and an authorised installer will install the panel for you Ava...

Page 49: ...ource Not enough clearance between the refrigerator and sides rear We recommend that the gap between the refrigerator and nearby walls or cabinets to be more than 50 mm The refrigerator is overloaded...

Page 50: ...ing the vents Make sure no contents are blocking the refrigerator vents Frost on interior walls The door is not closed properly Make sure content does not block the door Clean the door gasket Condensa...

Page 51: ...t been installed You must wait for 12 hours for the refrigerator to make ice The freezer temperature is too high Set the freezer temperature below 18 C or 20 C in warm ambient air The ice maker is off...

Page 52: ...line is installed correctly Check if the water line stop valve is closed A third party water filter was installed Use only Samsung provided or approved filters Unapproved filters may leak and damage t...

Page 53: ...whisky ball ice if you remove the whisky ball ice maker pad from the ice bucket or insert it in the wrong direction The ice shape is strange The ice maker may not produce perfect sphere shaped ice af...

Page 54: ...When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan...

Page 55: ...reases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve...

Page 56: ...the app Make sure that your router is operating normally If the Wi Fi icon on the refrigerator s display is off this indicates that no network connection has been established yet In this case use the...

Page 57: ...software included in this product contains open source software The following URL http opensource samsung com opensource SMART_TP1_0 seq 0 leads to open source license information as related to this p...

Page 58: ...Memo Untitled 5 58 2022 10 20 3 51 58...

Page 59: ...Memo Untitled 5 59 2022 10 20 3 51 58...

Page 60: ...u have any questions or comments relating to Samsung products please contact the SAMSUNG customer care centre Country Contact Center Web Site SINGAPORE 1800 7267864 1800 SAMSUNG Other 1800 4252997 180...

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