Samsung RT38CG6624S9, User Manual

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Troubleshooting
English 54
Tr
ouble
shoo
ting
SmartThings (applicable models only)
Symptom Action
Could not find
“SmartThings” in the
app market.
• The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides. In addition, as for the SmartThings
app or the functions that the app supports, the new
application update policy on the existing OS version can be
suspended due to usability or security reasons.
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect
with Samsung Smart Home models.
The SmartThings
app is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your refrigerator to the access point (AP) of your
house.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings app is
successfully connected
to my refrigerator but
does not run.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the refrigerator, and then power it on again after
1 minute.
The Wi-Fi icon is
blinking.
( )
• Connect your refrigerator with the SmartThings app before
use. When the connection is made successfully, the indicator
stops blinking.
- If you fail to make connection or don’t want to use the
app, press and hold the
Fridge
button for 10 seconds.
The indicator stops blinking.
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