Troubleshooting
English
58
Tr
ouble
shoo
ting
SmartThings (applicable models only)
Symptom
Action
Could not find
“SmartThings” in
the app market.
• The SmartThings app is not available for some tablet and iPad
and some smartphone.
- support that [Android] OS 6.0 or higher(minimum 2GB RAM
Size)
- support that [iOS]10.0 or higher/iPhone6 or higher.
The SmartThings
app fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings
app is installed but
is not connected to
my refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the SmartThings
App after the app was installed, you must make the connection
using the device registration function of the app.
Could not log into
the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but
does not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
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2019-11-11 PM 6:35:23
