Samsung RFG299A User Manual Download | Manualshive

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Troubleshooting

_51

PRoBLEM

soLution

When the Display function do not
work.

Check to see if the child lock function is set. If so, set it off.
If the child lock function is not set, push the Reset groove with sharp tool and make it
initialize. (User’s information is not removed.)

There is nothing on the “Portable
Memory Device” screen even after
inserting a memory card.

Check to see if images are saved in your memory card (SD/SDHC/MMC/HS MMC).
If there are no images saved, no images will appear.
If no images appear even though images are loaded on the card, make sure the files
are “.jpg”. Only “.jpg” files are compatible with this screen.
Depending on the card type, it may take up to 5 seconds for the images to load.

LCD Screen is off frequently.

The LCD Backlight Off function is used to reduce the refrigerator power
consumption.
The Portable Memory Device screen will turn off after the set screen saver time or if
there is no user operation for 20 minutes, With other functions, the screen will turn off
after the set screen saver time or if there is no user operation for 1 minute.

Afterimage appears on the screen.
Border line appears on the screen.

If stationary images, images of the same size or images with black bars on the top or
sides are displayed for an extended time, screen burn may occur. To avoid this, display
images with varied sizes.

The warranty does not cover screen burn issues.

Input point in the Touch Screen is
not functioning correctly.

Perform the touch point calibration (see page 22).

03
tRouBL

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Troubleshooting

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Summary of Contents for RFG299A

Page 1: ...igerator user manual imagine the possibilities Thank you for purchasing this Samsung product To receive more complete service please register your product at www samsung com global register RFG299AA English ...

Page 2: ...nough space for larger items like a pizza box etc The wide freezer drawer also provides enough space for 2 3 turkeys Secure Auto Close The Secure Auto Close feature will automatically close a door that is slightly open Compact Ice Maker The Ice maker can dispense cubed or crushed ice Digital Display and Temperature Control Water Filtration System Door Alarm A helpful beeper alerts you if a door is...

Page 3: ...r follow these basic safety precautions Do NOT attempt Do NOT disassemble Do NOT touch Follow directions explicitly Unplug the power plug from the wall socket Make sure the machine is grounded to prevent electric shock Call the service center for help These warning signs are here to prevent injury to you and others Please follow them explicitly Keep this manual in a safe place for future reference...

Page 4: ...light Changing the light while the Refrigerator is plugged in may cause electric shock If you wish to dispose of the Refrigerator remove the doors and seals before throwing it away The doors and their seals can entrap a child if they climb into the Refrigerator Make sure that the doors are off and ensure that no one is suffocated by being locked inside The Refrigerator must be safely grounded Alwa...

Page 5: ...ore articles on the top of the appliance When you open or close the door the articles may fall and cause personal injury and or damage to surrounding objects Do not store pharmaceutical products scientific materials and temperature sensitive products in the refrigerator Products that require exact temperature controls should not be stored in the Refrigerator Do not allow children to climb stand or...

Page 6: ...tion planned empty the Refrigerator and turn it off Wipe excess moisture from the inside and leave the doors open to keep odor and mold from developing Service warranty and Modification Any changes or modifications performed by a 3rd party on this finished appliance is not covered under Samsung warranty service nor can Samsung be responsible for safety issues that result from 3rd party modificatio...

Page 7: ...line 19 Installing the water line 21 Digital panel 21 View of panel 22 Plug in 22 How to calibrate touch point 23 Slide Show 24 Home 24 Dispenser 26 Child Lock 27 Cooling off 28 Door open Alarm 28 Calendar 29 Temp Control 31 Water Filter 32 Photo Album 36 Nutrition Facts 37 Conversions 37 Settings 42 Parts and Features 43 Storing food in the refrigerator 43 Storing food in the freezer drawer 44 Us...

Page 8: ... height and depth of Samsung French Door Refrigerator Depth MODEL Capacity Cu Ft Dimension inches Width Case Height with Hinge without Hinge with Door without Door RFG299AA 28 5 35 70 68 35 29 FLOORING For proper installation this refrigerator must be placed on a level surface of hard material that is the same height as the rest of the flooring This surface should be strong enough to support a ful...

Page 9: ...e By completing the following steps your Refrigerator should be fully operational 1 Place the Refrigerator in an appropriate location with reasonable clearance between the wall and the Refrigerator Refer to installation instructions in this manual 2 Once the Refrigerator is plugged in make sure the interior light comes on when you open the doors 3 Set the Temperature control to the coldest tempera...

Page 10: ...wer left and right door hinges 12 3 Remove the 3 hex head bolts 7 attached to the upper left and right door hinges with a wrench 10mm With a Philips head screwdriver remove the ground screw 8 attached to the upper left and right door hinges Remove the upper left and right door hinges 9 9 7 8 2 Disconnect the electrical connector 3 above the upper right door hinge and the 3 electrical connectors 4 ...

Page 11: ... Lift the freezer door up from the rails 2 Remove the tilting pocket 1 by pulling on both brackets 2 upward at the same time 3 Take out the lower basket 3 by lifting the basket up from rail system 1 Push the upper drawer in completely disassemble the freezer drawer 1 2 3 Slot Slot ...

Page 12: ...2 Place the hole in the bottom of the door over the lower hinge 12 Be careful not to miss the hinge cap because it can be easily taken off 12 Setting up your French Door Refrigerator Assemble the Refrigerator doors 1 Reattach the lower left and right door hinges 12 With a Philips head screwdriver insert and tighten the 2 screws 10 into the lower left and right door hinges With a wrench 10mm insert...

Page 13: ...reattaching the hinge cover make sure that the wires are not pressed or damaged by the hinge cover 1 2 REAttACHinG tHE REFRiGERAtoR DooRs 4 Reconnect the 3 electrical connector 3 found above the upper left door hinge Reconnect the electrical connector 4 found above the upper right door hinge Connect water line and insert two clips The Water Line must be fully inserted to the marked line to prevent...

Page 14: ...ad screws completely 4 With the drawer pulled out fully insert the lower basket 6 into the rail system 5 Hook the ends of the tilting pocket 7 into both brackets 8 and push down until they lock into place Setting up your French Door Refrigerator 1 Pull out the rails fully on each side of the cabinet 7 8 Slot Slot Slot Slot 6 Slot Slot ...

Page 15: ...Insert a flat blade screwdriver into a notch on the left control lever turn it clockwise or counter clockwise to level the left door When the Left door is higher than the Right door Insert a flat blade screwdriver into a notch on the right control lever turn it clockwise or counter clockwise to level the right door We do not recommend making small adjustments with the control lever Instead refer t...

Page 16: ...wer 1 you can see the lower hinge 2 2 Insert the supplied hex wrench 3 into the shaft 4 of the lower hinge 3 Please adjust the height by turning the hex wrench 3 clockwise or counter clockwise When you turn the hex wrench counter clockwise the door will move up Two fastener rings are enclosed with the refrigerator The thickness of each fastener ring is 0 04 inch 1 After adjusting the doors please ...

Page 17: ...htly to loosen the door 2 Loosen the controller screw 3 with a Phillips screwdriver 3 Find the best level to align the door slope After adjustment first tighten screw 3 and then screw 2 Freezer Drawer Adjustment part Example The slope is about 2mm 0 08inch as shown below Rotate the Height Adjuster to 2 0 to reduce the door slope Slope Reference plane 1 2 3 ...

Page 18: ...ater pressure below 20psi you can install a booster pump to compensate for the low pressure Make sure the water storage tank inside the Refrigerator is properly filled To do this press the water dispenser lever until the water runs from the water outlet 18_ Setting Up Water line installation kits are available at extra cost from your dealer We recommend using a water supply kit that contains coppe...

Page 19: ...Only connect the water line to a drinkable water source If you have to repair or disassemble the water line cut off 1 4 of the plastic tubing to make sure you get a snug leak free connection CAUTION Setting Up _19 Installing the water filter 1 Remove the water filter cover 1 2 Remove the fixed cap by turning it counter clockwise Keep the cap in a safe place for later use if you don t use the filte...

Page 20: ...r supply line after installing the water filter 1 Turn ON the main water supply turn OFF the valve to the water supply line 2 Run water through the dispenser until the water runs clear approx 6 7minutes This will clean the water supply system and remove air from the lines 3 Additional flushing may be required in some households 4 Open the Refrigerator door and make sure there are no water leaks co...

Page 21: ...CD Secure Digital SD Card Slot VIEW OF PANEL 1 3 2 4 5 6 Slide Show Turns the Dispenser Lamp on and off 3 Lighting When pressed for less than 3 seconds Ice Off will be on When pressed for more than 3 seconds Child Lock will be activated 4 Ice Off Hold 3 sec For Child Lock Press it to select Dispenser Ice Type When the button is pressed the Ice Type is changed to cubed or crushed 5 Ice Type Press i...

Page 22: ... displayed showing the set time How to set the time 1 Choose the desired date and time by pressing the buttons 2 To apply your new settings press OK button How to calibrate the touch point This function can be used to calibrate the finger touch point to improve usability with the Touch screen 1 Choose the Settings button 2 Choose the Touch Screen Correction button and then a screen will appear wit...

Page 23: ...re uploading it The photos for the Slide show can be selected from the Photo Album refer to page 35 When photos are not selected from the Photo Album the screen shows 13 photos pre loaded by Samsung Slide show You can select photos from the Photo Album and set them to play in a slide show Slide Show How to use the slide show 1 Choose the Slide Show button To keep the current setting wait for 30 se...

Page 24: ... convert a unit to another unit ie quart to liter Settings You can set the energy saver brightness screen saver volume control touch screen correction and current time Task Bar Indicates the current time Slide Show How to use the Home mode 1 Choose the Home button 2 Choose the desired function 1 4 2 5 3 6 8 7 Light ON The Dispenser lamp stays on Light OFF Default The Dispenser lamp lights up when ...

Page 25: ...e Show Slide Show With the Dispenser function you can see the current Dispenser setting When pressing the Ice Off Hold 3 sec for Child Lock button for more than 3 seconds the Lock function will be activated 2 Ice Off message pops up on the display and ice production stops To re start ice production press the Ice Off Hold 3 sec for Child Lock button again CAUTION When you dump the ice from the ice ...

Page 26: ...efrigerator Child Lock How to set the Child Lock unlock 1 Press the Ice Off Hold 3 sec for Child Lock button for more than 3 seconds Slide Show When the Child Lock is set all the buttons dispenser and the touch screen do not work 3 To turn off the Child Lock function press the Ice Off Hold 3 sec for Child Lock button again for more than 3 seconds Child Lock Deactivated message pops up on the scree...

Page 27: ...gerator How to use the cooling off 1 Press and hold the Slide Show button and Lighting button simultaneously for 3 seconds 2 Cooling OFF Setup Complete message pops up on the screen 3 To turn off the Cooling Off function press the Slide Show button and Lighting button again simultaneously for 3 seconds Cooling OFF Deactivated message pops up on the screen Slide Show ...

Page 28: ...riggers the Door Open alarm sound The alarm stops right after the door is closed 3 Confirm the holiday and tap on the OK button Calendar The Calendar shows the date and indicates holidays Today is highlighted in blue and Holidays are highlighted in pink 1 Choose the Calendar button 2 Choose the desired holiday using the buttons ...

Page 29: ...ng the buttons 2 Choose the desired fridge temperature using the buttons The fridge temperature can be set between 46 F 7 C and 34 F 1 C 3 Choose the OK button to save The Freezer Fridge temperatures may change depending on the door opening closing frequency the food quantity the ambient temperature etc Temperatures vary at each food storage section in the Freezer Fridge room When power comes back...

Page 30: ...ton 2 Choose the Power Cool button This feature enables you to get ice faster 3 Choose the OK button to save 3 Choose the OK button to save The Power Freeze and Power Cool features can be used to quickly lower the temperature of the freezer or fridge If you select the Power Freeze or Power Cool the inside temperature of the Freezer or Fridge will decrease for about two and a half hours ...

Page 31: ...ace it Choose this when the Water Filter Status is Order or Replace How to replace the water filter 1 Choose the Water Filter button 2 Choose the Replace button Does not need replacement It needs replacement soon It needs replacement right away Water Filter Status Good Order Replace 3 Choose the Next button Refer to the Water Filter replacement guide and replace the Water Filter at the right upper...

Page 32: ...f water drips it means that there is still air in the line Do NOT use the water or ice dispenser without a water filter cartridge because the water line may become blocked Photo Album Photos can be uploaded from a Memory card into the Photo Album of this refrigerator When the card is inserted the Photo Album preview is automatically run How to upload the images 1 Pull the Slot cover out and move i...

Page 33: ...ome that are be unreadable SanDisk 1GB and Transcend MMC PLUS are recommended The fridge has a capacity of 128MB When saving photos from a memory card to the Panel the photo size is automatically changed to 800 480 regardless of the original size The Panel has a capacity of 60 photos 3 Select photos to save in the Photo Album among the photos saved in the Memory Card SD SDHC MMC HS MMC Multiple im...

Page 34: ...tton When the Continue button is selected it returns to the Portable Memory Device Select Photo screen How to delete the images 1 Choose the Photo Album button 2 Select images to delete and select the Delete Selected button Multiple selection is possible To delete all the photos in the Photo Album select the Delete All button There are 13 photos that have been pre loaded by Samsung These Photos ex...

Page 35: ...r the slide show click OK if not click Cancel to select more photos When the Slide Show button is selected you can see the photos selected for the Slide Show 4 To view the Slide Show press Slide Show on the upper left How to set the slide show 1 Choose the Photo Album button 2 Choose the photos for Slide Show and select the Slide Show button If stationary images images of the same size or images w...

Page 36: ...ood It shows 4 ingredients in alphabetical order To find others scroll up and down by pressing the buttons 3 To find a food by its first letter select the Search Alphabetically button 4 Select the first letter of the food Letters with no nutritional facts will be shown show in lighter color 5 Choose the desired food 6 Nutritional facts about the food are shown The screen can be scrolled up and dow...

Page 37: ...gy Saver setting is On 1 Choose the Settings button 2 Choose the Energy Saver On button Conversions You can convert the current units to those you want to use How to use the conversions 1 Choose the Conversions button 2 Choose the desired Unit using the buttons Unit Cup Pint Quart Gallon Fluid Ounce Teaspoon Tablespoon Milliliter Liter Ounce Pound Gram Kilogram 3 Choose the desired Amount using th...

Page 38: ...on is turned Off and the screen shows Energy Saver Off Energy Saver Button shows the current set condition How to set the screen brightness 1 Choose the Brightness button 2 Control the screen brightness using the Dark Bright buttons Each time the button is pressed the screen brightness changes 3 To apply your new settings press OK button ...

Page 39: ... LCD panel turns off If the Screen saver running time is set to 0 minutes the Silde show will not run When moving to other functions without selecting the OK button the new setting does not apply 2 After setting the Screen Saver Running Time with the buttons select the OK button Screen Saver Running Time has 6 time settings 0 3 5 10 30 60 minutes Refer to Page 35 to change the Slide Show 3 To chan...

Page 40: ... control You can control the volume of the alert sounds 1 Choose the Volume Control button 2 Control the alert sound volume using the Low High buttons An alert sound is heard when a button is pressed or a message window or menu list appears 3 To apply your new settings press OK button ...

Page 41: ...Operating _41 02 OPERATING 3 To apply your new settings press OK button How to change the Current Date Ttime 1 Choose the Current Date Time button 2 Choose the desired date and time ...

Page 42: ... Drawer Freezer Drawer Bin Ice Maker Foldable Shelf Slide Shelf Quick Space Glass Shelf When closing the door make sure the Vertical Hinged Section is in the correct position to avoid scratching the other door If the Vertical Hinged Section is reversed put it back to the right position and close the door Moisture may occur at times on the Vertical Hinged Section The door handle may become loose ov...

Page 43: ...ezing them If the food in your Refrigerator becomes frozen please set the temperature higher Best place to keep eggs Place the container on the shelf for easy access 4 EGG CONTAINER If you plan to go away for a long time empty the Refrigerator and turn it off Wipe the excess moisture from the inside of the appliance and leave the doors open This helps keep odor and mold from developing Storing Foo...

Page 44: ...d setting Do not store lettuce or other leafy produce in this pantry Do not store glass bottles in this pantry If they are frozen they can break and cause personal injury CAUTION Deli pineapple lemon avocado potato Fresh cucumbers apples oranges grapes zucchinis corn Chilled steaks hard cheeses cold cuts bacon hot dogs Selection Button 1 When Deli is selected the temperature of the pantry will be ...

Page 45: ... pull straight out To relocate Slide it in above the desired location and push down until it stops Dust removal method Remove the guard and wash in water Do not adjust a bin full of foods CAUTION Injury may occur if the door bins are not firmly assembled Do not allow children to play with bins Sharp corners of the bins may cause injury 3 Vegetable Fruit Drawers To remove Pull the drawer out to ful...

Page 46: ... full extension and raise the front side of the divider to unhook it from the rear wall of the pantry then lift the divider out To relocate the divider Hook the back of the divider over the rear wall of the pantry and push the divider down usinG tHE tiLtinG PoCKEt The Tilting Pocket can be used to store up to a 16 pizza if you place it as shown in the illustration The Refrigerator doors ensure tha...

Page 47: ...e drawer out fully Tilt up the rear of the bin and lift it out to remove To relocate the drawer Place the bin into the rail assembly To remove the divider Pull the divider straight up To relocate the divider Hook the top corners of divider over the hole of the bin 2 Auto Pull out Drawer To remove Pull the drawer out to full extension Tilt up rear of drawer and lift straight out To relocate Place t...

Page 48: ...e Cleaning the ice water Dispenser Push down one end of the tray dispenser and remove it Wipe the Ice Water Dispenser with a clean and soft cloth Cleaning the Rubber door seals If the rubber door seals are dirty the doors may not close properly and the Refrigerator will not operate efficiently Keep the door seals free of grit or grime by cleaning the doors with a mild detergent and damp cloth Wipe...

Page 49: ...t changing the lights after reading through these directions contact your service center for help Replacement bulbs for both freezer and fridge are available from your local home improvement or electronics store Use replacement bulbs with size E26 maximum 60 watts Changing the Interior Light in the Freezer Drawer 1 Unplug the power cord from the outlet 2 Pull drawer out to full extension 3 Pull th...

Page 50: ... hot and condensation is occurring Some heat is normal as anti condensators are installed in the vertical hinged section of the Refrigerator to prevent condensation Is the Refrigerator door ajar Condensation can occur when you leave the door open for a long time Ice Maker is not producing ice Did you wait for 12 hours after installation of the water supply line before making ice Is the water line ...

Page 51: ...ke up to 5 seconds for the images to load LCD Screen is off frequently The LCD Backlight Off function is used to reduce the refrigerator power consumption The Portable Memory Device screen will turn off after the set screen saver time or if there is no user operation for 20 minutes With other functions the screen will turn off after the set screen saver time or if there is no user operation for 1 ...

Page 52: ...subject to availability within the contiguous United States In home service is not available in all areas To receive in home service the product must be unobstructed and accessible from floor level to service personnel If during in home service repair cannot be completed it may be necessary to remove repair and return the product If in home service is unavailable Samsung may elect at our option to...

Page 53: ...ICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PURCHASER AND PURCHASER S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG THIS LIMITED WARRANTY SHALL NOT EXTEN...

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Page 58: ...0 SAMSUNG 800 726 7864 www samsung com Samsung Electronics America Inc 400 Valley Road Suite 201 Mt Arlington NJ 07956 CANADA 800 SAMSUNG 800 726 7864 www samsung com ca Samsung Electronics Canada Inc Customer Service 55 Standish Court Mississauga Ontario L5R 4B2 Canada ...

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