Troubleshooting
PROBLEM
SOLuTION
The refrigerator does not
work at all or it does not
chill sufficiently.
• Check that the power plug is properly connected.
• Check the set temperature on the digital display is warmer than freezer or fridge
inner temperature.
• Set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the Refrigerator too close to the wall and therefore keeping air from
circulating?
The food in the fridge is
frozen.
• Check the set temperature on the digital display is too low.
• Try setting it to a warmer temperature.
• Is the temperature in the room too low?
Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator?
• Try moving those items on the other shelves in fridge instead of keeping them in the
Cool Select Pantry
PLUS
.
You hear unusual noise or
sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from
circulating?
• Try locate the refrigerator keep away from the wall over 2 inches.
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs
because various accessories are contracting or expanding according to the
temperature of the refrigerator interior.
The cabinet-door sealing
area of the appliance is
hot and condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section
of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open
for a long time.
• If a sound that hit something is heard from inside the refrigerator, It is normal. The
sound comes due to ice cubes rubbing in the bucket periodically.
Ice Maker is not producing
ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water
bubbling in the refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through the
refrigerator.
There is a bad smell in the
refrigerator.
• Check for spoiled food.
• Foods with strong odors(for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of
the freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer drawer closed properly?
Auto close system does
not work with the freezer
door.
• Is there an imbalance between the right and left parts of the door?
• Close and open the door smoothly 1~2 times. Then, the auto close system will be
worked well again.
• Try opening the door smoothly to avoid the unbalance between the right part and
the left part of the door.
QS Guide (AW2-ND)-EN.indd 9
2010.3.23 8:25:42 PM
