Troubleshooting
PROBLEM
SOLUTION
The Refrigerator does not
work at all or it does not
chill sufficiently.
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
• Is the Refrigerator in direct sunlight or located near a heat source?
• Is the back of the Refrigerator too close to the wall and therefore keeping air
from circulation?
The food in the
Refrigerator is frozen.
• Is the temperature control on the display set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room too low?
• Did you store the food with high water content in the coldest part of the
Refrigerator? Try moving those items into the body of the Refrigerator instead of
keeping them in the Cool Select Pantry™.
You hear unusual noise or
sounds.
• Check that the Refrigerator is level and stable.
• Is the back of the Refrigerator too close to the wall and therefore keeping air
from circulating?
• Was anything dropped behind or under the Refrigerator?
• A “ticking” sound is heard from inside the Refrigerator. It is normal and occurs
because various accessories are contracting or expanding according to the
temperature of the Refrigerator interior.
The front corners and
vertical hinged section
of the appliance are hot
and condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged
section of the Refrigerator to prevent condensation.
• Is the Refrigerator door ajar? Condensation can occur when you leave the door
open for a long time.
Ice Maker is not
producing ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the Freezer temperature too warm? Try setting the Freezer temperature lower.
You can hear water
bubbling in the
Refrigerator.
• This is normal. The bubbling comes from the Refrigerator coolant liquid
circulating through the Refrigerator.
There is a bad smell in the
Refrigerator.
• Check for spoiled food.
• Foods with strong odors(for example, fish) should be tightly covered.
• Clean out your Freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls
of the Freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the Freezer drawer closed properly?
Water dispenser is not
functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the Refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
Auto close system does
not work with the freezer
door.
• Is there an imbalance between the right and left parts of the door?
• Close and open the door smoothly 1~2 times. Then, the auto close system will
be worked well again.
• Try opening the door smoothly to avoid the unbalance between the right part
and the left part of the door.
