5. Troubleshooting
PROBLEM
SOLUTION
The refrigerator does not
work at all or it does not chill
suffi ciently.
• Check that the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge
inner temperature. If it is, set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the fridge is
frozen.
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator? Try mov-
ing those items to the other shelves in the fridge instead of keeping them in the colder
areas or bins.
You hear unusual noise or
sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
• Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs because
various accessories are contracting or expanding according to the temperature of the
refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is nor-
mal. The sound is caused by the compressor operating at high capacity.
The cabinet-door sealing area
of the appliance is hot and
condensation is occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section of
the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open
for a long time.
Ice Maker is not producing
ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling
in the refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
There is a bad smell in the
refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fi sh) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of
the freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow suffi cient space between the stored foods for effi cient air circulation.
• Is the freezer drawer closed properly?
Water dispenser is not
functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
Auto close system does not
work with the freezer door.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times. After you do this, the auto close system
usually works properly again.
• Try opening the door smoothly to avoid unbalancing the right part and the left part of
the door.
