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Samsung RF22A42 Series User Manual Download Page 56

Troubleshooting

English

56

 

Tr

ouble

shoo

ting

Symptom

Possible causes

Solution

Interior wall is hot.

• Refrigerator has heat-proof

piping in the interior wall.

• To prevent condensation

from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may not
work effectively. This is not a
system failure.

Odors

Symptom

Possible causes

Solution

Refrigerator has 
odors.

• Spoiled food.

• Clean the refrigerator and

remove any spoiled food.

• Food with strong odors.

• Make sure strong smelling

food is wrapped airtight.

Frost

Symptom

Possible causes

Solution

Frost around the 
vents.

• Food is blocking the vents.

• Make sure no food blocks the

refrigerator vents.

Frost on interior 
walls.

• Door is not closed properly.

• Make sure food does not

block the door. Clean the
door gasket.

Untitled-2   56

2021-07-14     10:27:28

Summary of Contents for RF22A42 Series

Page 1: ...Refrigerator User manual Free Standing Appliance Untitled 2 1 2021 07 14 10 27 19 ...

Page 2: ... Main panel 33 Setting the desired temperature or function 36 Changing the temperature scale 37 Turning on or off the ice maker 37 Turning on or off the Dispenser Lock funtion 38 Resetting or dismissing the water filter replacement alarm 38 Turning on or off the Peak Demand function 39 Activating or deactivating the Sabbath mode applicable models only 39 Activating or deactivating the Cooling Off ...

Page 3: ... Information CANADA 66 If your refrigerator needs service 66 Limited Warranty for Original Purchaser 66 Obligation to the Original Owner 67 Exclusions of the Warranty 67 Regulatory Notice 68 FCC Notice 68 IC Notice 69 Open Source Announcement 70 Untitled 2 3 2021 07 14 10 27 19 ...

Page 4: ... of your refrigerator may differ slightly from the refrigerator described in this manual If you have any question contact us at 1 800 SAMSUNG or find help and information online at www samsung com Refrigerant squirting out of the pipes could ignite or cause an eye injury When refrigerant leaks from the pipe avoid any naked flames and move anything flammable away from the product and ventilate the ...

Page 5: ...State of California Proposition 65 Warning WARNING Cancer and Reproductive Harm www P65Warnings ca gov Important safety precautions Warning Risk of fire flammable materials WARNING R 600a is used as a refrigerant This product contains flammable gas Refrigerant R 600a contact your local authority in regard to safe disposal of this product In order to avoid the creation of a flammable gas air mixtur...

Page 6: ...at the rear of the appliance WARNING Keep ventilation openings in the appliance enclosure or in the built in structure clear of obstruction Do not use mechanical devices or other means to accelerate the defrosting process other than those recommended by the manufacturer Do not damage the refrigerant circuit Do not use electrical appliances inside the food storage compartments of The appliance unle...

Page 7: ...ed on the refrigerator s rating plate This provides the best performance and also prevents overloading of house wiring circuits which could overheat the wires and cause a fire hazard If the wall socket is loose do not insert the power plug There is a risk of electric shock or fire Do not use a power cord that has cracks or abrasion damage along its length or at either end Do not bend the power cor...

Page 8: ... This may result in an electric shock fire problems with the product or injury You need to remove all the protective plastic film before you initially plug the product in Children should be supervised to ensure that they do not play with the snap rings used for door adjustment or the water tube clips There is risk of death by suffocation if a child swallows a snap ring or water tube clip Keep the ...

Page 9: ...l objects such as chopsticks etc into the bottom or the back of the refrigerator This may result in an electric shock or injury Any sharp edges may cause a personal injury Do not touch the inside walls of the freezer or products stored in the freezer with wet hands This may cause frostbite Do not put a container filled with water on the refrigerator If spilled there is a risk of fire or electric s...

Page 10: ...ith the product Never put fingers or any objects into the water dispenser outlet ice chute or ice maker bucket It may cause a personal injury or material damage Do not use or place any substances sensitive to temperature such as flammable sprays flammable objects dry ice medicine or chemicals near or inside the refrigerator Do not use a hair dryer to dry the inside of the refrigerator Do not place...

Page 11: ...ot use any fuse such as cooper steel wire etc other than a standard fuse If your refrigerator needs to be repaired or reinstalled contact your nearest Samsung service center Failing to do so may result in an electric shock fire problems with the product or injury If the interior or exterior LED lamp has gone out contact your nearest Samsung service center If the refrigerator emits a burning smell ...

Page 12: ...erator can be over cooled If a cooling period lasts too long the water filter may break and cause water leakage If the refrigerator is disconnected from the power supply you should wait for at least five minutes before plugging it back in If large amounts of water enter the refrigerator pull out the power plug and contact a Samsung service center Do not strike or apply excessive force to any glass...

Page 13: ...raying water directly onto it Do not use benzene thinner or Clorox bleach to clean the refrigerator They may damage the surface of the appliance and may cause a fire Never put fingers or any objects into the dispenser outlet This can cause a personal injury or material damage Before cleaning or performing maintenance unplug the appliance from the wall socket Failing to do so may result in an elect...

Page 14: ...osing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do not play with the appliance If trapped inside the child could be injured or suffocate to death Cyclopentane is used in the insulation The gases in the insulation material require a special disposal procedure Please ...

Page 15: ...t be performed by a qualified technician Dispose of the product packaging material in compliance with the local regulations To prevent electric shock unplug the power plug before servicing or replacing parts Refrigerator at a glance The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual depending on the model and the country 01 02...

Page 16: ...door If the vertical hinged section is reversed put it back into the correct position and then close the door Moisture may form at times on the vertical hinged section If you close a door forcefully the other door may open When a door is opened the interlock switch automatically disables the auger motor of the ice maker for safety reasons If the internal or external LED lamp is out of order contac...

Page 17: ...ce maker provide extra space at the rear of the refrigerator for the water line connection When you install the refrigerator next to a fixed wall you must provide a minimum clearance of 3 3 4 95 mm from the wall to allow the door to swing open NOTE To facilitate moving your refrigerator to its final location be sure to measure the width and height of doorways thresholds ceilings stairways and anyt...

Page 18: ...dth B 29 7 8 760 mm Height C 65 1 2 1663 mm Overall Height D 66 6 8 1697 mm 01 02 02 04 03 05 07 08 06 Model RF22 01 2 50 mm 02 140 03 51 5 8 1310 mm 04 10 3 4 275 mm 05 30 5 8 776 mm 06 1 5 8 40 mm 07 46 3 8 1178 mm 08 50 1271 mm NOTE The measurements in the table above may differ slightly from the actual measurements depending on the measuring and rounding method Untitled 2 18 2021 07 14 10 27 2...

Page 19: ...face you install the refrigerator on must support a fully loaded refrigerator To protect the floor put a large piece of cardboard along the path to the refrigerator s final installation location Once the refrigerator is in its final position do not move it unless necessary to protect the floor If you have to move the refrigerator place thick paper or cloth such as old carpets along the path of mov...

Page 20: ...ions to remove and then re install the refrigerator s doors If you do not need to remove the doors go to page 27 to continue the installation procedure WARNING Unplug the power cord of the refrigerator before removing the doors Tools required not provided Phillips screwdriver Flat head screwdriver Socket wrench 3 8 10 mm Pliers Allen wrench 1 4 5 mm Untitled 2 20 2021 07 14 10 27 21 ...

Page 21: ...he wires and the water tube from the left side door Do the following sequentially Decouple the connector While holding down one end of the water line coupler disconnect the water tube CAUTION Keep the water tube clips out of children s reach 3 Gently draw up the clamp To prevent finger injuries do not apply a sudden force to the clamp Untitled 2 21 2021 07 14 10 27 21 ...

Page 22: ...op hinge Be careful not to damage the connector wires when you remove the hinge NOTE Be careful not to drop the hinge on the floor 6 Gently pull up the door vertically to remove Do not apply excessive force to the door The door may fall causing physical injury 7 Lay the door down on a flat surface CAUTION Please put the door down slowly to prevent scratches Untitled 2 22 2021 07 14 10 27 22 ...

Page 23: ...clamp 2 Pull the clamp to remove it NOTE Be careful not to drop the clamp on the floor 3 Open the door 90 degrees While holding the door pull up and remove the top hinge Be careful not to damage the connector wires when you remove the hinge NOTE Be careful not to drop the hinge on the floor Untitled 2 23 2021 07 14 10 27 22 ...

Page 24: ...urface To reattach the fridge door After you have moved the refrigerator to its final location reattach the doors by following the removal instructions in reverse order 01 02 01 Dispenser 02 Guidelines CAUTION To prevent water leaks from the dispenser the water line must be fully connected Make sure both tubes of the water line are inserted fully to the guidelines Untitled 2 24 2021 07 14 10 27 22...

Page 25: ... the hooks to unlock the rail assembly 4 While holding the upper area of the freezer drawer front slide the drawer out all the way to remove the freezer drawer from the rail assembly Untitled 2 25 2021 07 14 10 27 23 1 Open the fridge doors and then open the freezer drawer 2 Lift up the front of the upper basket and pull to remove ...

Page 26: ...pen or close properly which causes frost to build up Do not store too much food in the freezer drawer This prevents the freezer drawer from closing properly resulting in frost buildup To reattach the freezer drawer Once the refrigerator is in or near its final location re attach the freezer drawer by following the directions in the reverse order of removal Untitled 2 26 2021 07 14 10 27 23 ...

Page 27: ...her than the rear Level the refrigerator using the special screws levelers on the front legs Use a flat head screwdriver to turn the levelers To adjust the height of the left side Insert a flat head screwdriver into the leveler of the left side front leg Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower To adjust the height of the right side Insert a flat head ...

Page 28: ...vel Refer to the Leveling the refrigerator section for detailed instruction You can use the adjustment parts at the bottom of both fridge doors to raise or lower the door Open the freezer drawer to gain access to the adjustable hinge pin Next adjust the refrigerator door using a phillips screwdriver Untitled 2 28 2021 07 14 10 27 23 ...

Page 29: ...led in an area with low water pressure below 30 psi 206 kPa you can install a booster pump to compensate for the low pressure After you have connected the water line make sure the water storage tank inside the refrigerator is properly filled To do this press the water dispenser lever until water runs from the water outlet NOTE Water line installation kits are available at extra cost from your reta...

Page 30: ...lb 1 4 compression nut 1 pc A 01 02 03 08 04 05 06 07 B C A Refrigerator B Household water supply line C Water Line must be kept straight 01 Compression Nut 1 4 Assembled 02 Ferrule Not supplied 03 Copper tubing Not supplied 04 Plastic Tubing Assembled 05 Compression Fitting Assembled 06 Molded end Bulb 07 Compression nut 1 4 Not supplied 08 Plastic Tubing Not supplied NOTE If you have to relocate...

Page 31: ...ession nut 07 3 Turn the water on and check for any leakage If you find water drops or leakage in the connection areas turn off the main water supply Check the connections and if necessary tighten 4 Flush 1 gallon of water through the filter before drinking or using the water from the refrigerator Flush approximately 6 minutes To flush press a large glass or cup against the water dispenser lever F...

Page 32: ...led and the motor should be running smoothly 4 Wait until the refrigerator reaches the set temperature Now the refrigerator is ready for use STEP 8 Final check When installation is complete confirm that The refrigerator is plugged into an electrical outlet and grounded properly The refrigerator is installed on a flat level surface with a reasonable clearance from walls and cabinets The refrigerato...

Page 33: ...5 06 07 03 08 01 02 08 05 06 07 03 01 02 05 08 07 03 01 Fridge indicator 02 Freezer indicator 03 Network connection indicator 04 Dispenser Lock 05 Ice Maker 06 Water Filter 07 Buttons 08 Peak Demand Applicable models only Operations Untitled 2 33 2021 07 14 10 27 24 ...

Page 34: ...ting the temperature to 0 F 18 C for the freezer and 37 F 3 C for the fridge The temperature in the refrigerator may rise if you open the door frequently or put a large amount of food into the refrigerator If this happens the temperature display blinks until the refrigerator returns to the specified temperature settings If a communication error occurs between the temperature display and the main c...

Page 35: ...on you can replace the water filter and reset the water filter replace alarm or dismiss the alarm and change the filter later For more information see the Resetting or dismissing the water filter replacement alarm section on page 38 07 Buttons When the display is off tap any button to wake up the display Tap to select the desired item on the main panel and to confirm any setting changes Tap or to ...

Page 36: ...e keeps running at full speed for two and a half hours and then returns to the previous temperature Freezer Available selection Fahrenheit Power Freeze 8 F 7 F 6 F 5 F 4 F 3 F 2 F 1 F 0 F 1 F 2 F 3 F 4 F 5 F Available selection Celsius Power Freeze 23 C 22 C 21 C 20 C 19 C 18 C 17 C 16 C 15 C Power Freeze speeds up the freezing process at maximum fan speed The freezer keeps running at full speed f...

Page 37: ...o the specified temperature settings If the blinking continues for an extended time contact a local Samsung service center for technical assistance Changing the temperature scale You can switch the temperature scale between Fahrenheit and Celsius 1 Tap any button or to wake up the display This step may not apply to some models 2 Tap until the F and C symbols on the fridge or freezer blink 3 Tap or...

Page 38: ... water filter replacement icon blinks to alert the user that it is time to replace the water filter You can replace the water filter immediately and reset the water filter replacement alarm or dismiss the alarm if you want to change the water filter later 1 Tap any buttons or to wake up the display This step may not apply to some models 2 Tap until the Water Filter indicator blinks 3 Tap or to sel...

Page 39: ... Function Demand Response applicable models only section 1 Tap any button or to wake up the display This step may not apply to some models 2 Tap until the Peak Demand indicator blinks 3 Tap or to turn on or off the function Tap to turn it on Tap to turn it off 4 Wait for 5 seconds or tap to confirm your selection The Peak Demand indicator stops blinking Activating or deactivating the Sabbath mode ...

Page 40: ...r s fan motor and lights operate normally but the compressors do not run so neither the refrigerator nor the freezer becomes cold To activate or deactivate the Cooling Off mode tap and hold and simultaneously for 6 seconds Then when the display blinks press When the Cooling Off mode is on the refrigerator chime sounds and the refrigerator shows 0 on the fridge indicator and FF on the freezer indic...

Page 41: ...ity reasons even if updates are currently supported on your OS Wireless networks may be affected by the surrounding wireless communication environment If your Internet service provider has registered the MAC address of your PC or modem for identification your Samsung Smart Refrigerator may fail to connect to the Internet If this happens contact your Internet service provider for technical assistan...

Page 42: ...f available devices tap Supported Devices select the device type Refrigerator and then select the specific device model Follow the instructions in the app to set up your device Once setup is complete your refrigerator will appear as a card on your Devices screen Refrigerator app Integrated control You can monitor and control your refrigerator at home and on the go Tap the refrigerator icon on the ...

Page 43: ... progress of ice making Power Cool You can turn Power Cool on or off and check the current settings Power Freeze You can turn Power Freeze on or off and check the current settings Fridge temperature You can set the desired temperature of the fridge Freezer temperature You can set the desired temperature of the freezer Sabbath Mode You can activate and deactivate the Sabbath mode Alarms Abnormally ...

Page 44: ...tility company work as long as product performance is maintained If the refrigerator receives the SMART GRID Demand Response signal DAL or TALR the refrigerator will operate in Delay Appliance Load Display L3 or Temporary Appliance Load Reduction Display L4 mode Delay Appliance Load L3 The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay pe...

Page 45: ...activated The corresponding indicator turns on If the refrigerator receives a SMART GRID Demand Response signal from the utility company Or is displayed in the fridge indicator 3 When the Peak Demand Off function is activated if you press button for 3 seconds the Peak Demand Off function will be deactivated The corresponding indicator turns off Display Type B Type C 1 To activate Peak Demand Off O...

Page 46: ...the time And this function will save energy during the specified period in a 24 hour cycle If the time is not set the function works with the default time settings The default time settings are below 6 am to 10 am 1st November 30th April 3 pm to 7 pm 1st May 31th October To change the time setting for the Delay Defrost Capability You can change the time setting for the Delay Defrost Capability on ...

Page 47: ...the dispenser to prevent the dispensed water from spilling out If you do not use the water dispenser for 2 3 days the dispensed water may have an abnormal smell or taste This is not a system failure Discard the first 1 2 glasses of water Water clouding Water supplied to the refrigerator flows through a core alkaline filter During this filtering process the water pressure of the water increases and...

Page 48: ... 2021 07 14 10 27 26 1 Fully open the fridge door 2 Hold the front of the shelf lift the back of the shelf to release the hook from the groove 3 Hold the front and back of the shelf Lift the back of the shelf and then pull it out Vegetable shelves 1 Fully open the fridge door 2 Lift up the front of the shelf and pull it to release the shelf from the holder at the rear wall CAUTION Be careful not t...

Page 49: ... it fits snugly CAUTION Do not remove a bin that is filled with food Empty the bin beforehand Use caution when opening the door if the bottom bin contains larger bottles which may fall over Do not allow children to play with the bins Sharp corners of the bin may cause injury Fridge drawers Vegetable fruit drawers Gently lift up the front of the drawer and slide out We recommend that you remove the...

Page 50: ...the freezer drawer 2 Lift the lower ice bucket to remove Upper basket To remove fully slide open the freezer drawer Lift up the front of the upper basket and pull to remove To reinsert align the front wheels of the upper basket with the end of the lower basket Slide the upper basket to the front NOTE Keep the refrigerator door fully open ...

Page 51: ...ist the basket when removing or reinserting the basket The basket can be scratched To prevent physical injury property damage or suffocation keep children away from freezer baskets that have been removed Do not remove the divider Put the wheels of the upper basket on the end of the rails of the lower basket Then slide the upper basket all the way to the front Otherwise the drawer will not open or ...

Page 52: ...ower cord 2 Use a moistened soft lint free cloth or paper towel to clean the refrigerator s interior and exterior 3 When done use a dry cloth or paper towel to dry well 4 Plug in the power cord Rubber seals If the rubber seals of a door become dirty the door may not close properly and reducing refrigerator performance and efficiency Use a mild detergent and damp cloth to clean the rubber seals The...

Page 53: ...clockwise 1 4 turn The filter cartridge unlocks 3 Pull out to remove the cartridge If the water filter is severely contaminated the cartridge may not be easy to remove If that is the case use force to remove the cartridge To prevent water leaks from the filter opening pull the cartridge straight out while removing it 4 Insert a new filter cartridge Use only Samsung provided or approved filters 5 T...

Page 54: ... kPa If the water pressure is below these specifications Check if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary Refill the water tank in the reverse osmosis system with water If your refrigerator has a water filter it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter For more informati...

Page 55: ... Temperature control is not set correctly Set the temperature lower Refrigerator is located near a heat source or direct sunlight Keep the refrigerator away from direct sunlight or a heat source Not enough clearance between refrigerator and nearby walls or cabinets Make sure there is a gap of at least 2 5 inches 5 cm between the refrigerator back and sides and any nearby walls or cabinets Energy S...

Page 56: ...ively This is not a system failure Odors Symptom Possible causes Solution Refrigerator has odors Spoiled food Clean the refrigerator and remove any spoiled food Food with strong odors Make sure strong smelling food is wrapped airtight Frost Symptom Possible causes Solution Frost around the vents Food is blocking the vents Make sure no food blocks the refrigerator vents Frost on interior walls Door...

Page 57: ...ater pressure is too low Make sure the water pressure is between 30 to 120 psi 206 to 827 kPa Ice maker makes a buzzing sound The ice maker function is activated but the water supply to the refrigerator has not been connected Ice maker does not make ice Ice maker has just been installed You must wait for 12 hours for the refrigerator to make ice Freezer temperature is too high Set the freezer temp...

Page 58: ...tly Check if the water line stop cock is closed Dispenser panel Lock is activated Deactivate dispenser panel Lock A third party water filter was installed Use only Samsung provided or approved filters Unapproved filters may leak and damage the refrigerator Water filter indicator turns on or blinks Replace the water filter After replacing reset the filter indicator sensor Untitled 2 58 2021 07 14 1...

Page 59: ...l be charged for any service visits related to normal operating sounds in which no defects were found These sounds are normal When starting or ending an operation the refrigerator may make sounds similar to a car engine ignition As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating these sounds may occur When the refrigerator reaches the set t...

Page 60: ...g As the refrigerator temperature increases or decreases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill the ice maker you may hear a buzzing sound Due to pressure equalizing when you open and close the refrigerator door you may hear a whoo...

Page 61: ... the refrigerator s display is off this indicates that no network connection has been established yet In this case use the SmartThings app to connect and register your refrigerator to the access point AP of your house Could not log into the app You must log into your Samsung account to use the app If you don t have a Samsung account follow the app s onscreen instructions to create one An error mes...

Page 62: ...rt Energy profile Why isn t the Energy Management function working normally Confirm that the router in your home and the internet are working properly Connect a Smartphone to the router AP Access Point and then confirm that you can browse the Internet on the phone Confirm that refrigerator is connected to the AP Check for Wi Fi icon on the panel of the refrigerator If the refrigerator is connected...

Page 63: ... presented upon request as proof of purchase to SAMSUNG or SAMSUNG s authorized service center to receive warranty service SAMSUNG will provide in home service within the contiguous United States during the warranty period at no charge subject to availability of SAMSUNG authorized servicers within the customer s geographic area If in home service is not available SAMSUNG may elect at its option to...

Page 64: ...ltage fluctuations and surges damage caused by failure to operate and maintain the product according to instructions in home instruction on how to use your product and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing i e house wiring fuses or water inlet hoses The cost of repair or replacement under these excluded...

Page 65: ...S BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you This warranty gives you specific rights and you may also have other rights which vary from state to state SAMSUNG does not warrant uninterrupted or error free operation of the product No warranty or gua...

Page 66: ...Inverter Compressor 10 years Part only SECA further warrants that if this product fails to operate properly within the specified warranty period and the failure is due to improper workmanship or defective material SECA will repair or replace the product at its option In home service is not available in all areas Contact us to find out if in home service is currently available in your area by using...

Page 67: ... and or other Acts of God misuse incorrect line voltage improper installation improper or unauthorized repairs commercial use or damage that occurs during shipping Customer adjustments which are explained in this owners manual are not covered under the terms of this warranty This warranty will automatically be voided for any unit found with a missing or altered serial number This warranty is valid...

Page 68: ...not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interf...

Page 69: ...que de la classe B est conforme á la norme NMB 003 du Canada For products available in the US and Canadian markets only channels 1 11 are available You cannot select other channels IC RADIATION EXPOSURE STATEMENT This equipment complies with IC RSS 102 radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated so there is at least 8 inches 2...

Page 70: ... software included in this product contains open source software The following URL http opensource samsung com opensource SMART_TP2_0 seq 0 leads to open source license information as related to this product Untitled 2 70 2021 07 14 10 27 29 ...

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