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Samsung QWIKLASER 5100A, User Manual

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Samsung QWIKLASER 5100A User Manual Download Page 52

Tips for Avoiding Paper Jams

By carefully selecting print materials and loading them properly, you
should be able to avoid most paper jams. If jams occur frequently, make
sure you are following these tips to avoid jams.

¥ Follow the procedures in ÒLoading a Stack of PaperÓ on page 6 to load

paper properly. 

¥ Do not overload the paper feeder. The automatic feeder can hold up to

150 sheets and the manual feeder can hold only one sheet at a time.

¥ Flex, fan, and straighten the paper before loading it. 

¥ Fan stacks of labels or transparencies before loading them into the

automatic feeder. If jams do occur using the automatic feeder, try
feeding one sheet at a time in the manual feeder.

¥ Do not load wrinkled, creased, damp, or highly curled paper.

¥ Do not mix paper types in the automatic feeder.

¥ Use only recommended print materials.

¥ Make sure the recommended print side is face up when loading the

feeders.

¥ Keep print materials stored in an acceptable environment.

47

Troubleshooting and Maintenance

04-Supplies  5/10/99 4:00 PM  Page 9

Summary of Contents for QWIKLASER 5100A

Page 1: ...LASER PRINTER ML 5100A User s Manual 00 Cover Contents 5 10 99 4 35 PM Page 1 ...

Page 2: ...amsung Electronics Co Ltd Centronics is a registered trademark of Centronics Data Computer Corporation PCL is a registered trademark of Hewlett Packard Company IBM IBM PC are registered trademarks of International Business Machines Corporation True Type is a registered trademark of Apple Computer inc Microsoft MS windows MS DOS are registered trademarks of Microsoft Corporation All other brand or ...

Page 3: ...ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 12 Windows 95 98 NT4 0 InstallationÐÐÐÐÐÐÐÐÐÐÐÐ 12 Windows 95 98 Plug and PlayÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 13 If Windows Does Not Run the CD ROM ÐÐÐÐÐÐÐ 13 Windows 3 1x Installation ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 14 Uninstalling the Printer DriverÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 15 Installing Printer Utilities ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 15 Windows 95 98 NT 4 0 Installation ÐÐÐÐÐÐÐÐÐÐÐ 15 Windows 3 x Installation ÐÐÐÐÐÐÐ...

Page 4: ...ÐÐÐÐ 30 Printing a Document ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 31 Print Settings ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 32 Remote Control Panel RCP for Windows User ÐÐ 35 Status Monitor SM for Win 3 x 95 98 Users ÐÐÐÐÐ 38 Status Monitor ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 38 Poor Print Quality ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 40 Paper Problems ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ 41 Printing Problems ÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐÐ...

Page 5: ...A Rev 3 00 ELECTRONICS Visit us at http samsungelectronics com If you have access to this online service you can download the UserÕs Guide and drivers from Samsung Electronics 00 Cover Contents 5 10 99 4 35 PM Page 5 ...

Page 6: ...Setting Up Your Printer Chapter 1 01 Setup 5 10 99 4 28 PM Page 1 ...

Page 7: ... your printer You can purchase this cable from your dealer or retailer Make sure the cable is IEEE 1284 compliant Ask your dealer for assistance if you need help selecting the right cable Selecting a Location Place your printer on a flat stable surface near your workstation Leave enough space around the printer so that you can easily open the printer cover load the paper retrieve the paper open th...

Page 8: ...e held Stacker Extender Supports paper stacked in the paper output bin Face up Stacker Holds a single sheet of special media transparency label envelope and heavy weight paper with print side facing up Operator Panel Tray Extender Supports paper stacked in the automatic paper feeder Manual Paper Feeder Used to feed a single sheet of paper Control Locations and Functions Front View 01 Setup 5 10 99...

Page 9: ...4 Setting Up Your Printer Rear View Inside Power Switch Power Cord Connector USB Port Printer Cable Connector Front Cover Toner Cartridge 01 Setup 5 10 99 4 28 PM Page 4 ...

Page 10: ...2 Unpack the Toner Cartridge Carefully remove the sealing tape 3 Rock the Cartridge 5 or 6 times to distribute the toner 4 Find the cartridge slots inside the printer one on each side 5 Grasp the handle and slide the Cartridge down between the toner cartridge slots until it drops into place 6 Close the cover 01 Setup 5 10 99 4 28 PM Page 5 ...

Page 11: ... the paper in the paper feeder If the paper has a preferred print side place the print side facing you If you use letterhead paper load the paper with the letter head edge down and facing you Loading Paper For best results use high quality 75g m2 20 lb xerographic paper Note For more information on loading paper and other print material refer to ÔLoading Print MaterialÕ on page 19 1 Pull the exten...

Page 12: ...ting Up Your Printer 5 Pull up the extender on the face down stacker The face down stacker can hold up to 100 printed pages 4 Adjust the paper guides to the width of the paper 01 Setup 5 10 99 4 28 PM Page 7 ...

Page 13: ...ions IEEE standard 1284 Ask your dealer for assistance if you need help selecting the right cable Your printer also has Universal Serial Bus USB port The Universal Serial Bus is an interface which allows the printer to be connected to multiple peripheral devices If your PC has USB port you can connect your printer to your PC by using USB interface Using Parallel Port 1 Plug the parallel interface ...

Page 14: ...able 1 Make sure that both the printer and computer are turned off 2 Plug the USB cable into the connector on the back of the printer 3 Connect the other end of the cable to the USB port on your computer See your computer documentation if you need help Note To print using USB interface you must install the USB driver See page xx 01 Setup 5 10 99 4 28 PM Page 9 ...

Page 15: ...Printer 1 Plug one end of the power cord into the connector at the back of the printer and the other end into a wall outlet 2 Turn the printer on As the printer powers up all control panel lights turn on briefly 01 Setup 5 10 99 4 28 PM Page 10 ...

Page 16: ...es PCL 5e printer driver for Windows 95 98 Windows 3 1x and Windows NT 4 0 PCL 6 printer driver for Windows 95 98 Status Monitor enables you to monitor the status of print jobs Remote Control Panel which allows you to set up your printer to work properly with Window applications run inside a Windows 3 1 95 98 or NT Windows USB driver which allows your printer to connect USB peripheral 3 When only ...

Page 17: ... hard disk space 4 MB of RAM Centronics compatible parallel cable IEEE 1284 compliant Windows 95 98 NT4 0 Installation 1 Turn on the computer and start Windows If Windows 95 98 recognizes the new printer go to the section ÒWindows 95 98 Plug and PlayÓ on page 13 2 Insert the setup CD ROM into your CD ROM drive If Windows does not automatically run the CD ROM go to the section ÒIf Windows Does Not ...

Page 18: ...undÕ dialog box click on the OK button 2 Insert the setup CD ROM into your CD ROM drive 3 Follow the instructions on the screen If Windows Does Not Run the CD ROM 1 Select Run from the Start menu 2 Type d setup exe on the command line where ÒdÓ is your CD ROM drive letter then click OK 3 Follow the instructions on the screen 01 Setup 5 10 99 4 28 PM Page 13 ...

Page 19: ... computer 2 Insert the CD ROM disk into your CD ROM drive 3 From the Program Manager window double click Main and File Manager 4 From the File Manager window select your CD ROM drive execute setup16 exe and click the language you want 5 Click the Item you want to install 6 Follow the instructions on the screen 01 Setup 5 10 99 4 28 PM Page 14 ...

Page 20: ...on 1 From the Program Manager window double click Main and File Manager 2 From the File Manager window select your CD ROM drive execute setup16 exe and click the language you want 3 Select the language you want 4 Select the Item you want to install 5 Follow the instructions on the screen Windows 95 98 NT 4 0 Installation 1 Select Run from the Start menu 2 Type d setup exe on the command line where...

Page 21: ... Shared As fill in the Shared Name field and click OK Client PC Sharing Setup 1 Right click the Start button and select Explore 2 Open your network folder in the left column 3 Right click the shared name and select Capture Printer Port 4 Select the port you want click Reconnect at log on check box the click OK button 5 From the Start menu select Settings then Printers 6 Double click your printer i...

Page 22: ...Paper Handling Chapter 2 02 Printing 5 13 99 10 34 AM Page 1 ...

Page 23: ...al feeder Automatic feeder Manual feeder Automatic feeder Manual feeder Capacity 150 sheets Approx 1 sheet 10 envelopes Approx 1 envelope 10 items Approx 1 item Selecting Paper Types and Feed Source One of the most important things you can do to assure the best possible print quality from your printer is to select the correct paper Your printer produces letter quality output on most plain bond pap...

Page 24: ...u can stack paper envelopes card stocks labels or transparencies in the automatic paper feeder to feed automatically The automatic feeder can hold a maximum of 150 sheets of plain paper and 10 envelopes or other print media The maximum capacity may reduce depending on the thickness Note If you experience feeding problems try printing one at a time from the manual feeder See page 23 1 Pull the exte...

Page 25: ...ype of print material Load paper or transparencies with the print side facing you For transparencies Hold the transparencies by the edges and avoid touching the print side Fan the stack of transparencies to prevent feeding failures Be careful not to scratch or leave fingerprints on the print sides Place the print side facing you 02 Printing 5 13 99 10 34 AM Page 4 ...

Page 26: ...oad letterhead paper with the design facing you The top edge of the sheet with the logo should enter the printer first L E T T E R H E A D Notes Do not feed stamped envelopes The stamp is shown for placement only Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely damage the printer 02 Printing 5 13 99 10 34 AM Page 5 ...

Page 27: ... starting your print job make sure you select the correct paper size and feed source in your application 4 Adjust the guides to the width of the print material Slide the guides until they lightly touch the stack of print material Do not bend the print material Paper guide Paper guide Face down stacker 02 Printing 5 13 99 10 34 AM Page 6 ...

Page 28: ... make sure you select the correct paper size and feed source in your application 5 Press the button on the operator panel Printing starts 6 If you have more than one page to print the PAPER indicator blinks to alert you to feed the next sheet each time the printer is ready to print the next page Press and hold the button for about 2 seconds until the printer pulls in the paper and starts printing ...

Page 29: ...ker marked and the stacker will open Notes The face up stacker may not hold the printed materials properly The printed pages will not stack in the standard face down stacker unless you close the face up stacker The face down stacker can hold up to 100 printed pages When you finish using the face up stacker you must close the face up stacker 02 Printing 5 13 99 10 34 AM Page 8 ...

Page 30: ...at do not melt vaporize or release hazardous emissions when subject to the printerÕs approximately 392 o F 200 o C fusing temperature for 0 1 second Store paper in its ream wrapper until ready to use Place cartons on pallets or shelves not on the floor Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause i...

Page 31: ...26 Paper Handling MEMO 02 Printing 5 13 99 10 34 AM Page 10 ...

Page 32: ...Operating Your Printer Chapter 3 03 Troubleshooting 5 10 99 4 04 PM Page 1 ...

Page 33: ...e and process data READY blink The printer is receiving or processing data or the print engine is running READY off The printer is off line ERROR on There is no image cartridge installed or the cover is open Print error occurs If PAPER light is also on there is a paper jammed ERROR blink The printer memory is insufficient for printing PAPER on The paper bin is empty PAPER blink The printer is in m...

Page 34: ...ettings Press the button to turn the printer off line With the READY light off press and hold down the button until all lights are blinking approximately four seconds then release the button Self test To perform a printer self test While the printer is on line READY light on press and hold down the button until all three lights are blinking approximately four seconds then release the button A one ...

Page 35: ...Windows 95 98 1 Select Start Settings then Printers 2 Double click Samsung ML 5100A PCL5e or Samsung ML 5100A PCL 6 3 Select Set As Default from the Printer menu Windows 3 x 1 Double click the Control Panel icon from the Main program group 2 Double click the Printers icon 3 Select Samsung ML 5100A PCL5e or Samsung ML 5100A PCL 6 4 Click Set As Default Printer Windows NT 4 0 1 Select Start Settings...

Page 36: ...t Setup from the File menu The Print or Print Setup dialog appears to make changes to the printer setting 3 If you click on Properties Setup or Options in the dialog box youÕll access the printer driver and you can make any additional setting as appropriate for printing your document See ÔPrint SettingsÕ on page 32 The settings you can change depend on the printer you selected 4 Select OK to close...

Page 37: ... the printer driverÕs dialog box It allows you to change additional printer settings Note Most Windows applications will override settings you specify in the printer driver Change all printer settings available in the software application first and any remaining settings with the printer driver Samsung ML 5100A PCL5e printer driver shows the dialog box as shown below It includes 4 tabs 32 Operatin...

Page 38: ...True Type font When you upgrade your printer memory you have to set the correct memory size using this tab For detailed information about each setting click Help at the bottom of the dialog box RCP Using this tab You can change Econo mode and SRT mode For detailed information about each setting click Help at the bottom of the dialog box About This tab shows the software version and useful informat...

Page 39: ...e toner saver and so on For detailed information about each setting click Help at the bottom of the dialog box Overlays Using this tab you can create delete and load over lay For detailed information about each setting click Help at the bottom of the dialog box Watermarks Using this tab you can edit save delete and control watermartk For detailed information about each setting click Help at the bo...

Page 40: ... Control Panel screen appears After you change settings you must send it to the printer by pressing the Send button Windows 95 98 NT 4 0 1 Select ÒProgramÓ from the ÒstartÓ ment 2 Select ÒSamsung ML 5100A utilityÓ 3 Click ÒRemote Control PanelÓ 4 The Remote Control Panel screen appears After you change settings you must send it to the printer by pressing the Send button 35 Operating Your Printer 0...

Page 41: ...f you set Econo Mode to ON print quality may be reduced Jam Recovery If paper jams as it exits to the output bin the data on the jammed page will be lost If you set Jam Recovery feature to ON the printer keeps the image for a printed page until the printer signals that the page has successfully exited the printer The printer reprints all jammed pages With the feature set to OFF the printer does no...

Page 42: ...s approximately 1 72 of an inch You can select point sizes from 4 to 999 75 in increments of 0 25 points Font List Prints the font list showing all the fonts available for PCL emulation QUALITY Density Determines the overall density of the printed image SMET SMET Samsung Memory Enhancemant Technology mode makes the printer process more data by optimizing the memory With this mode set to ON the com...

Page 43: ...4 The Status Monitor screen appears Status Monitor The status MonitorÕs dialog message Show the following meanings 1 Printer Ready It show the printer is ready 2 Printer Off Line It show the status of printer is off line 3 Cover open or Missing catridge It show the printerÕs cover is open or developer catridge is not installed comedly 4 Paper Empty It show the printer has run out of paper 5 Paper ...

Page 44: ...Troubleshooting and Maintenance Chapter 4 04 Supplies 5 10 99 4 00 PM Page 1 ...

Page 45: ...tion The Toner Cartridge may be defective Remove and check the Cartridge for damage Install a new Cartridge if needed Try a different type of paper Paper designed for use with xerographic copiers give the best quality Try a different type of paper Paper designed for use with xerographic copiers give the best quality You may be printing on the wrong side of the paper Some paper has a right side for...

Page 46: ...Make sure there is not too much paper in the automatic feeder Depending on paper thickness the automatic feeder can hold up to 150 sheets of paper Make sure the paper guides do not cause the paper to bow in the paper feeder Make sure you are using the correct type of paper See ÒSelecting Paper Types and Feed SourceÓ on page 18 Make sure the paper guides do not cause envelopes to bow in the paper f...

Page 47: ...at the electrical outlet Be sure to turn on the printer power switch Make sure the Toner Cartridge is installed The Toner Cartridge may be empty Install a new Toner Cartridge The Toner Cartridge may be defective Remove and check the Cartridge for damage Install a new Cartridge if needed Make sure that the printer interface cable is firmly inserted into the interface connector of the printer Print ...

Page 48: ...cleared Unexpected characters are printed or characters are missing Cannot close the printer cover Printout does not match paper size All indicator lights are blinking Problem Action TrueType fonts may be disabled Use the Fonts dialog box in the Control Panel to enable TrueType fonts The page layout is too complex Simplify the page layout and remove any unnecessary graphics from the document if po...

Page 49: ... printer prints the wrong data or it prints incorrect characters Printing is too slow Before You Call For Service If youÕre unable to solve printer problems you may want to call for service Before calling however check these things Is the power cord plugged into the printer Is the power cord plugged directly into a wall outlet Is your printer connected properly to your computer Are all other devic...

Page 50: ...has just started to feed from the feeder when the jam occurs 1 Pull the jammed paper back out of the feeder toward you 2 Open and close the cover to resume printing 45 Troubleshooting and Maintenance 04 Supplies 5 10 99 4 00 PM Page 7 ...

Page 51: ...Check that there is no other paper in the printer 5 Close the cover The printer continues printing If the jam occurs inside the printer 1 Open the cover and remove the Toner Cartridge 3 Grasp the paper on both sides and gently pull out toward you 46 Troubleshooting and Maintenance 04 Supplies 5 10 99 4 00 PM Page 8 ...

Page 52: ...n hold only one sheet at a time Flex fan and straighten the paper before loading it Fan stacks of labels or transparencies before loading them into the automatic feeder If jams do occur using the automatic feeder try feeding one sheet at a time in the manual feeder Do not load wrinkled creased damp or highly curled paper Do not mix paper types in the automatic feeder Use only recommended print mat...

Page 53: ...e Toner Cartridge in the same environment as the printer Do not remove a Toner Cartridge from the printer except to replace it clean it or clear a paper jam Replace the Cartridge immediately Replacing Toner Cartridge 1 Hold the printer cover using hands and pull it toward you 2 Lift up and pull out the old Toner Cartridge Follow the instructions printed on the cartridge box to recycle the used Car...

Page 54: ...rts feeding paper and prints one cleaning sheet stained with toner 3 Unpack the new Toner Cartridge and rock it 5 or 6 times to distribute the toner 4 Find the cartridge slots inside the printer one each side 5 Grasp the handle and slide the Cartridge down between the Toner cartridge slots Gently push down on the Cartridge until it stops in place 6 Close the printer cover 49 Troubleshooting and Ma...

Page 55: ...50 Troubleshooting and Maintenance MEMO 04 Supplies 5 10 99 4 00 PM Page 12 ...

Page 56: ...Printer Options Chapter 5 05 Options 5 10 99 2 01 PM Page 1 ...

Page 57: ...O and unplug the printer power cord and all cables from the back of the printer 2 Open the front cover and remove the Toner Cartridge Refer to ÔReplacing Toner CartridgeÕ on page 48 3 Push down on the feeder and stacker extenders until both are recessed into the printer body 4 Turn the printer upside down and remove all screws securing the shield cover then remove it 05 Options 5 10 99 2 01 PM Pag...

Page 58: ... 5 Locate the connector on the control board 6 Hold the memory card with the connection pointing toward the control board and insert all the way into the connector at a 30o angle Memory Card Connector 05 Options 5 10 99 2 01 PM Page 3 ...

Page 59: ...When you disassemble the memory card push out on the metal clips at each end of the connector and pull it toward you 7 Push it away from you until it snaps into place Make sure both metal clips on the connector are fastened and the two pins on the connector are visible through the holes on each end of the memory card The pins should be flush with the surface of the card Pin Metal clip Metal clip 0...

Page 60: ...Appendix 06 Appendix 5 10 99 1 58 PM Page 1 ...

Page 61: ...ration between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Do not make any changes or modifications to the equipment unless specified in the manual If such changes or modifications should be made you could be required to stop operation of the equip...

Page 62: ...netic Compatibility and Low Voltage Directive 73 23 EEC Compliance was demonstrated to the following specifications as listed in the official journal of the European Communities EN 50081 Emissions EN 55022 Radiated Class B EN 55022 Conducted Class B EN 60555 2 Power Harmonics EN 50082 Immunity IEC 801 2 Electrostatic Discharge IEC 801 3 RF Radiated IEC 801 4 Fast Transient Burst EN 60950 Safety 06...

Page 63: ...NVISIBLE LASER RADIATION WHEN THIS COVER IS OPEN DO NOT OPEN THIS COVER VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFENT NICHT DEM STRAHL AUSETZEN ATTENTION RAYONNEMENT LASER INVISIBLE EN CAS D OVERTURE DANGEREUSE AU FAISCEAU ATTENZIONE RADIAZIONE LASER INVISIBLE IN CASO DIAPERTURA EVITARE L ESPOSIZIONE AL FASCIO PRECAUCION RADIACION LASER IVISIBLE CUANDO SE ABRE EVITAR EXPONERSE AL RAY...

Page 64: ...PAREL À LASER DE CLASSE 1 TO IEC 825 Safety Information PRODUCT SAFETY USA UL 1950 UL LISTING CANADA CSA C22 2 No 950 UL 1950 CSA Certification EEC Europe IEC 60950 EN 60950 TÜV GS Certification CB IEC 60950 LASER SAFETY EEC Europe HD 194 EN 60825 USA 21 CFR Chapter 1 Subchapter J CDRH Certified 06 Appendix 5 10 99 1 58 PM Page 5 ...

Page 65: ...200W avg 450 W max Sleep mode Less than 25 W Printing 48 dBA Sleep mode Background noise 150 sheets automatic feeder 1 sheet manual feeder 100 sheets in face down stacker 1 sheet in face up stacker A4 Letter Legal Executive B5 COM 10 Monarch DL C5 C6 A5 Custom paper size Cartridge 5 000 pages at 5 density Contact roller Charging Transfer Yes 32 bit RISC CPU 33 MHz PCL5e PCL6 4 Mb Standard Max up t...

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