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200 "Weak or No Signal" displayed in TV mode or cannot find
200 The TV is not receiving all channels.
200 The captions are not provided on a digital channel.
200 Broadcasting is deactivated.
External Device Connectivity Issues
201 The "Mode Not Supported" message appears.
201 The video is OK but there is no audio.
201 I want to connect to a PC and mobile device via screen
202 No screen appears when connecting the TV to an external
202 I want to connect to a Bluetooth speaker.
202 The PC screen does not appear or it flickers.
203 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
203 Wired network connection failed.
203 Connected to a local network, but not to the Internet.
204 does not work. The connected device is not
205 I want to start . I also want the connected devices to
turn on when the TV is turned on.
205 I want to exit . It is inconvenient to turn on other
205 The message "Connecting to device..." or
"Disconnecting from device" appears on the screen.
206 The remote control does not work.
206 External devices cannot be operated with the TV remote
207 The Timeshift or recording function cannot be used.
207 Cannot record videos received from an external device or
208 The "Format Device" message appears when the Timeshift
or recording function is used.
208 The recorded files on the TV are not played back on a PC.
209 I launched an app, but it's in a different language. How can I
209 The app does not work properly. Its image quality is poor.
209 The Smart Hub Home Screen keeps appearing whenever you
210 Some files are interrupted during playback.
210 Some files can't be played.
211 The voice commands do not work well.
211 Bixby/Alexa answers although I did not call it.
212 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
212 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
212 During voice recognition, the heavy load message appears
and the function does not work.
212 I want to see weather information of the desired area.
213 The TV smells like plastic.
213 The settings are lost after 5 minutes or every time the TV is
213 The TV is tilted to the side.
213 The stand is wobbly or crooked.
214 A POP (TV’s internal banner ad) appears on the screen.
214 The TV is making a popping noise.