4-6. Smart Hub
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV>
<Samsung Server>
<Router>
<Internet>
4-6-1. Smart Hub Connection Test
£
Settings
£
Support
£
Device Care
£
Self Diagnosis
£
Smart Hub Connection Test
1.
Select the
Smart Hub Connection Test
menu.
– The Test Smart Hub Connection screen appears.
2.
Select the number at the top of the screen to see the items below.
•
Network / Gateway
→
If there is a problem, test your TV and router connections as this is a network problem. (Network Trouble
shooting)
•
DNS Test
9
If it Fails:
→
DNS setting in "Network Settings"
9
If DNS is set manually:
→
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
If it still fails:
→
DNS Test with setting to Auto Mode
9
If it fails both Manual & Auto problem is ISP or Router.
•
ISP Blocking
9
If it Fails:
→
Internet Service Provider is Active.
→
With DNS setting at 8888.
→
With Hot Spot.
4-30
4. Troubleshooting