4-5. Network
<TV>
<Router>
<Internet>
TV to Router "
Failure
"
9
Check
Network Status
Check
Network Status
(TV
Router
Internet)
9
Wired & Wireless MAC Address
in Customer Support Menu.
•
No Wired MAC Address
: Replace
Main Board
.
•
No Wireless MAC Address
:
9
Module cabling & voltages from Main Board.
•
If operating voltages are OK but signal missing.
9
Replace
WiFi Module
(WiFi/Bluetooth Module).
9
Proper
security passcode
9
Check
Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
•
Try another source (Hot spot or Test Router)
9
Check
related Bulletins.
9
Check
Factory Mode
→
SVC
→
Info
→
WiFi Error Count
(replace module for high error counts).
Router to Network "
Failure
"
9
Check
Network Status
Check
Network Status
(TV
Router
Internet)
•
Instruct the customer the TV has proper connection to the router and is likely OK.
9
Check
other devices using network are OK. If they test OK this does not mean the TV should be working.
•
Try another source (Hotspot) to test/show TV Network operation.
4-11
4. Troubleshooting
