Service Tip
CAUSE: Ambient Mode settings values
REPAIR:
Please follow the steps below. The 3 settings listed need to be turned off to fix the issue. Note that
this is only a temporary fix. A permanent firmware fix will be released in July.
Step 1: Turn the "Auto Brightness" option "Off"
1. Go to Ambient Mode by pressing the "Ambient" button on the remote, and then press the "Ambient" button
once more to enter the Ambient Menu.
You should see the following screens:
SUBJECT
TV turns off when set to Ambient Mode
PRODUCT:
LED TV
CREATE DATE:
06/29/2018
REVISION DATE
MODELS:
QN49Q6FNAFXZA, QN55Q65FNFXZA, QN55Q6FNAFXZA, QN55Q6FNAVXZA,
QN55Q75FNFXZA, QN55Q7CNAFXZA, QN55Q7CNAVXZA, QN55Q7FNAFXZA,
QN55Q8FNBFXZA, QN55Q8FNBVXZA, QN65Q65FNFXZA, QN65Q6FNAFXZA,
QN65Q75CNFXZA, QN65Q75FNFXZA, QN65Q7CNAFXZA, QN65Q7CNAVXZA,
QN65Q7FNAFXZA, QN65Q8FNBFXZA, QN65Q9FNAFXZA, QN75Q65FNFXZA,
QN75Q6FNAFXZA, QN75Q75FNFXZA, QN75Q7FNAFXZA, QN75Q8FNBFXZA,
QN75Q9FNAFXZA, QN82Q65FNFXZA, QN82Q6FNAFXZA
This information is published for informational purposes only and is intended for use only by personnel qualified for the specific tasks
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricit y. Any
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to change or update
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
Ambient Key on Remote
