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Chapter 05

Summary of Contents for QB43C

Page 1: ...B65C QB75C QB85C QB55C N QB65C N QB75C N QB85C N QH43C QH50C QH55C QH65C QH75C QM43C QM50C QM55C QM65C QM75C QM85C The colour and the appearance may differ depending on the product and the content in...

Page 2: ...21 Installing the Wall Mount 21 Wall Mount Kit Specifications VESA 22 Connecting and Using a Source Device Before Connecting 23 Pre connection Checkpoints 23 Connecting to a PC 23 Connection Using an...

Page 3: ...rk Settings Wireless 77 Use WPS 79 System 82 Support 94 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre 96 Testing the Product 96 Checking the Resolution and Frequ...

Page 4: ...IDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage R...

Page 5: ...fire may result from a damaged cable Do not connect multiple products to a single power socket Overheated power sockets may cause a fire Insert the power plug all the way in so it is not loose An unse...

Page 6: ...wered down by using only the power button on the remote Do not disconnect the power cord while the product is being used The product may become damaged by an electric shock Installation Warning Before...

Page 7: ...nstalled in an unusual location the surrounding environment may cause a serious quality problem Therefore be sure to contact Samsung Customer Service Center before installation Places where many fine...

Page 8: ...an impact to the product The screen display may be damaged An electric shock or fire may result Do not insert metallic objects chopsticks coins hairpins etc or objects that burn easily paper matches...

Page 9: ...duct An electric shock or fire may result Caution Insert each battery so that its polarity is correct If the polarity is not correct the battery may rupture or the internal fluid may leak causing cont...

Page 10: ...se the batteries may be damaged or cause fire personal injury or damage due to a leakage of the internal liquid Do not watch the product screen too closely and continuously for a long time Your eyesig...

Page 11: ...amaged or the markings may be erased Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because the surface of the product and the screen display are vulnerable to scratch...

Page 12: ...rs the product Due to the characteristics of high glossy products using a UV humidifier nearby may create white coloured stains on the product Removing a sticker attached on the screen may leave resid...

Page 13: ...is not provided with the product To install a stand you can purchase one separately The RS232C adaptercan be used to connect to anothermonitorusing the D SUB 9 pin type RS232C cable Checking the Comp...

Page 14: ...can cause the other display devices to be inadvertently controlled Use the remote sensorwhile holding down the sliding panel key Panel Key To use the panel key make sure the sliding panel key is not...

Page 15: ...device The USB ports on the product accept a maximum constant current of 0 5A If the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable DP Connect...

Page 16: ...mum constant current of 0 5A If the maximum value is exceeded USB ports may not work Outputs sound to an audio device through an audio cable HDMI 3 ARC Connects to a source device using a HDMI cable o...

Page 17: ...sor to Power off and then press and hold the power button to turn off the product Source Select the connected input source With the control menu screen displayed briefly press the power button to move...

Page 18: ...on the product Change the input source Display orhide the onscreen display menu or return to the previous menu A shortcut button to Home screen MagicInfo Mute the sound Unmuting the sound Press MUTE a...

Page 19: ...e Return to the previous menu Quickly select frequently used functions by pressing it while a content is playing It sets safe lock function Press the SET button and entera device ID using numeric butt...

Page 20: ...ount Tilting Angle and Rotation Contact Samsung Customer Service Centre for further details The product can be tilted at a maximum angle of 15 from a perpendicularwall surface To use the product in Po...

Page 21: ...ld separately allows you to mount the product on the wall The provided image is only for reference For detailed information on installing the wall mount see instructions provided with the wall mount W...

Page 22: ...n the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage...

Page 23: ...connection may damage the product Check the types of ports at the back of the product you want to connect We recommend using authorised cables for HDMI cable connections Connecting to a PC Do not con...

Page 24: ...IN port After connecting a computer to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the computer Settings Sound set HDMI Sou...

Page 25: ...or one with ethernet is recommended This product does not support the ethernet function through HDMI Connection Using an HDMI Cable Connecting parts may differ in different products HDMI 3 ARC HDMI 2...

Page 26: ...e the settings as shown below Settings System General set HDMI Hot Plug to Off HDMI 3 ARC Connecting to an Audio System Connecting parts may differ in different products Make sure to connect the same...

Page 27: ...rce The input source can also be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to conv...

Page 28: ...m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal grou...

Page 29: ...5 P2 P1 1 2 3 5 1 6 9 P1 P1 P2 P2 Female type Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd 3 5 This function may differ depending on the model LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard...

Page 30: ...nector RJ45 Direct LAN cable PC to HUB HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to LFD P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX...

Page 31: ...odel Connection 1 RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C Monitor1 Monitor 2 Monitor 3 Monitor 4 PC Connection 2 5 4 3 2 1 LAN LAN LAN Monitor 2 Monitor1 PC Monitor 3 Conne...

Page 32: ...y Lock 0x5D 0 1 7 Video Wall On 0x84 0 1 8 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum...

Page 33: ...length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Ge...

Page 34: ...0C Input source 0x20 MagicInfo 0x1F DVI_video 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond t...

Page 35: ...de can be activated on a product using a PC This control is only available on a product whose Video Wall is enabled Viewing video wall mode Get Video Wall Mode Header Command ID Data length Checksum 0...

Page 36: ...e set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x5D ERR ERR A code showing what error has occurred Video Wall On Function Turn Video Wall on or off on t...

Page 37: ...Set Video Wall Header Command ID Data length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_SNo Product Number code assigned to the product 10x10VideoWall Model 1 100 Set Number Data 1 0x01 2 0...

Page 38: ...5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x...

Page 39: ...click Next 4 In the License Agreement window displayed select I accept the terms in the license agreement and click Next 5 In the displayed Customer Information window fill out all the information fi...

Page 40: ...ures available under Source or Features that are frequently used to Favourites Press d to select Add to Favourites and press E Delete or rearrange items in Favourites Press d to select Move or Remove...

Page 41: ...rites Source Settings The displayed image may differ depending on the model Various features are available Add frequently used features to Favourites Press d to select Add to Favourites and press E Yo...

Page 42: ...ether the server is connected when a Network Channel is running press INFO on the remote control 1 Select Network Channel from the Player screen The No channels message appears if no channel has been...

Page 43: ...rientation is not available for contents with a resolution higher than 3840 x 2160 Content Size forvideos with a resolution higher than 3840 x 2160 supports Full Screen only Available menu Press the T...

Page 44: ...a time LFD LFD files are not supported Contents with a resolution higher than 3840 x 2160 are not supported Sound output restrictions More than one sound output cannot be used Playback priority networ...

Page 45: ...LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 MPEG H AC 4 OPUS G 711 A Law Law 1920 x 1080 120 HEVC H 265 Main 3840 x 2160 100 Motion JPEG 30 30 MPEG 4 SP ASP 1920 x 1080 120 70 Windows Medi...

Page 46: ...4 BP MP HP 3840 x 2160 30 80 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 MPEG H AC 4 OPUS G 711 A Law Law HEVC H 265 Main Main10 3840 x 2160 60 100 Motion JPEG 1920 x 1080 30...

Page 47: ...is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported When a single video file is playing Seamless mode is not supported under the following conditions Incompatible c...

Page 48: ...Functions not supported Content less than 1 pixel not supported because of performance degradation issue Mask image and tile image content is limitedly supported depending on the performance of the sh...

Page 49: ...is downloaded from server 1 Connect to MagicInfo server 2 Schedule content on network channels 3 Deploycreated network channels to this device Wednesday January13 12 00 AM The displayed image may diff...

Page 50: ...l Settings Features Web Browser d Settings E Refresh Interval Set the time for the web browser to wait before returning to the homepage Off 5 min 10 min 15 min 30 min Zoom Set the zoom scale to apply...

Page 51: ...istory won t be affected Search Engine If you enter a keyword in the URL keyword input field Web Browserwill open the Search Results page Choose the search engine you want to use Google Bing Privacy S...

Page 52: ...may be delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions s...

Page 53: ...ge may differ depending on the model Enteryour 6 digit PIN number The default PIN number is 0 0 0 0 0 0 If you want to change the PIN number use the Change PIN function Select an item to run in Custom...

Page 54: ...reen Mirroring Features Screen Mirroring E The displayed image may differ depending on the model Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to t...

Page 55: ...PC Remote PC This function allows you to connect your product to a remote PC or a cloud server Screen Sharing Share yourWindows PC screen to your device Only PCs or Cloud Servers running on macOS Wind...

Page 56: ...d on the screen into yourweb browser e g Chrome Edge Firefox or Safari To share the screen of a mobile or tablet device download and install the Samsung Signage Mobile App from the Samsung Apps Google...

Page 57: ...he displayed image may differ depending on the model Manage and update your apps To use the APPS Menu please agree to the Terms and Conditions Check details information of app and reinstall when the a...

Page 58: ...58 Settings Network Settings Network E Network The displayed image may differ depending on the model Check the current network and Internet connection...

Page 59: ...on the external storage device Export this device s settings to the external storage device message appears 3 Select Export to export the settings When a duplicate file is found on the external stora...

Page 60: ...ure automatically allots an ID number to a device connected through an RS232C cable This function is only available on the first device within an RS 232C daisy chain This function may not be supported...

Page 61: ...cInfo function This function may not be supported depending on the model Video Wall You can activate or deactivate Video Wall To organise a video wall select On Off On Horizontal x Vertical This featu...

Page 62: ...oduct to another desired number Press the E button Screen Position allows you to split the screen into a maximum of 225 views 15 x 15 The Screen Position option is only enabled when Video Wall is set...

Page 63: ...cannot be guaranteed if used with a battery powered USB device which can take longer to be recognised Setup Select Don t Use Once Everyday Mon Fri Mon Sat Sat Sun or Manual If you select Manual you c...

Page 64: ...ment Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u...

Page 65: ...e this feature Off On Set whether or not to use Ticker Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font options Specify the text font and...

Page 66: ...ight and Contrast to 100 max Due to the characteristics of the display panels brightness level of individual products may vary Colour Temperature It sets colour temperature The value and temperature i...

Page 67: ...d BT 1886 may change depending on the input video settings For models with the HDR Mode support the Gamma settings HLG ST 2084 and BT 1886 may change depending on the input video and HDR Mode settings...

Page 68: ...olour Tone Select the colour tone that best suits yourviewing preferences Settings can be adjusted and stored for each external device connected to an input on the product Available options may vary d...

Page 69: ...splayed on the left and right or top and bottom of the screen may cause image retention screen burn which is not covered by the warranty Fit to screen Adjusts the picture position When selected the fu...

Page 70: ...en Saver Activate a screensaverwhen your device displays a still image for two hours or more Screen Burn Protection To reduce the possibility of screen burn this unit is equipped with Screen Burn Prot...

Page 71: ...ed MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC Rotation Message Receive a warning message when the display device is rotated to an inappropriate angle L...

Page 72: ...s may differ depending on the model Equaliser Adjust the equaliser to customise the volume and pitch and enhance the richness of the sound output Available only when Sound Mode is set to Standard This...

Page 73: ...ffer in different products To select the Receiver HDMI option set Anynet HDMI CEC to On while the product is connected to the AV Receiver s HDMI ARC port If there is no video signal both the products...

Page 74: ...tion Network Status You can check the current network and Internet status Open Network Settings Configure network settings to connect to an available network Network Type Network Type menu may not be...

Page 75: ...a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN Cable LAN RJ45 LAN IN If you have a Dynamic Network yo...

Page 76: ...ion Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click S...

Page 77: ...ted security code called an Access or Security key The Security key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you...

Page 78: ...ound after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have securit...

Page 79: ...Settings page 2 Select Use WPS press E 3 Press the WPS or PBC button on yourwireless routerwithin the next two minutes Your product automatically acquires all the network setting values it needs and c...

Page 80: ...following website http displaysolutions samsung com Support Resources MagicInfo Web Manual Verify MagicINFO Server Enable this option to block HTTPS communication if the domain name of the MagicINFO...

Page 81: ...r mode you can control devices by accessing the following URL from your PC mobile device https device ip 4000 When accessing for the first time you should set the initial password before using the ser...

Page 82: ...perience richer colours on the screen Some menus are not available when SeeColors Mode is in use This function may not be supported depending on the model Start Setup Go through the initial setup step...

Page 83: ...Time and then press E Use the number buttons to enter numbers or press the up and down arrow buttons Use the left and right arrow buttons to move from one entry field to the next Press E when done Yo...

Page 84: ...led if Primary Source is set to All Default Input Select the default input to switch to when the new input is disconnected The Last Input option only includes external inputs connected through cables...

Page 85: ...lower than the value set in the Picture menu s Backlight setting Backlight Schedule Adjust panel brightness by schedule The closer to 100 the brighter the panel No Signal Power Off Save power by turni...

Page 86: ...oard Keyboard type Set the type of your keyboard Mouse Settings Configure the connected mouse settings Primary Button Select the button you want to use as the primary button to click and select Pointe...

Page 87: ...n may be different depending on the setting Change PIN Change your 6 digit Personal Identification Number PIN Choose any 6 digits foryour PIN and enter it in Enter a new PIN Reenter the same 6 digits...

Page 88: ...om being monitored by MagicINFO Server USB Auto Play Lock Select whether to automatically play MagicInfo or MagicInfo Lite content saved on a connected USB device Your content should be a Published Co...

Page 89: ...Lock Block external network access You can register networks on the server to allow access USB Lock Block connection to external USB ports Certificate Manager Manage the certificates installed on thi...

Page 90: ...be sure your Samsung device has this feature check if there is an Anynet logo on it You can only control Anynet devices using the product remote control not the buttons on the product The product remo...

Page 91: ...t to exit Anynet Press the SOURCE button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control wh...

Page 92: ...Time Download Logo File You can download a custom logo into the product from an external USB device The file name of the custom logo you want to download must be saved as samsung in all small letters...

Page 93: ...OM Part 14 This device cannot be used as a medical diagnostic device even if the DICOM Simulation Mode is enabled Director Mode Minimises image processing to display the movie director s original inte...

Page 94: ...wn your settings so that you can easily reset them after the upgrade Update Now Update the software to the latest version Current version This is the software version already installed in the product...

Page 95: ...for MagicInfo and other services Make sure that the product is connected to the network Menu items may vary depending on the model The availability may vary depending on the region This feature is ena...

Page 96: ...If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cabl...

Page 97: ...en issue The powerindicatoris off The screenwill not turn on Make sure that the power cord is connected No Signal is displayed on the screen Check that products including source device are connected c...

Page 98: ...st the White Balance settings There is no image on the screen and the powerindicator blinks every0 5 to1 second The display is turned off to save energy Press any key on the keyboard or move the mouse...

Page 99: ...ution is used or if the signal is not stable To resolve the issue change the PC resolution to the recommended resolution The screen cannot be displayed in full screen A scaled SD 4 3 content file can...

Page 100: ...ption of yourvideo output device to HDMI If the product has a headphone port make sure nothing is connected to it Reconnect the power cord to the device and then restart the device There is static com...

Page 101: ...defective When I tryto change the PC resolution a message The defined resolution is not supported appears The message The defined resolution is not supported appears if the input source resolution exc...

Page 102: ...ff the HDMI CEC features on all the external devices External devices include Blu ray and DVD players Operating an external device when its HDMI CEC feature is enabled may automatically stop other ext...

Page 103: ...m H x 616 41 mm V Model Name QB55C QB55C N QH55C QM55C QB65C QB65C N QH65C QM65C Panel Size 138 7 cm 163 9 cm Displayarea 1209 6 mm H x 680 4 mm V 1428 48 mm H x 803 52 mm V Model Name QB75C QB75C N Q...

Page 104: ...and used with any Plug and Play compatible systems Two way data exchange between the monitor and PC system optimises the monitor settings Monitor installation takes place automatically However you ca...

Page 105: ...0 83 500 O O O VESA DMT 1280 x 1024 63 981 60 020 108 000 O O O VESA DMT 1280 x 1024 79 976 75 025 135 000 O O O VESA DMT 1366 x 768 47 712 59 790 85 500 O O O VESA DMT 1440 x 900 55 935 59 887 106 50...

Page 106: ...stomer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionall...

Page 107: ...formation is a guide to prevent afterimage burn in Viewing a fixed screen for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention pr...

Page 108: ...e https opensource samsung com THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS 1 HEV...

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