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Contact SAMSUNG WORLD WIDE

If you have any questions or comments relating to Samsung products, please contact the Samsung 

service center.

Country

Samsung Service Center 

Web Site

Address

CANADA

1-800-SAMSUNG (726-7864)

www.samsung.com/ca/

support (English)
www.samsung.com/ca_fr/

support (French)

Samsung Electronics Canada Inc.
2050 Derry Road West
Mississauga, Ontario L5N 0B9
Canada

U.S.A

1-800-SAMSUNG (726-7864)

www.samsung.com/us/

support

Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660

accessibility contact information in U.S.A. : [email protected]

Scan the QR code to view our helpful how-to videos

Scan this QR code with 

your smart phone to see 

helpful videos.

If you experience issues, please do not take the TV back to the store.
In the United States of America, call us at 1-800-SAMSUNG (1-800-726-7864) or visit us at www.samsung.

com or www.samsung.com/spsn for support and warranty service.

 For more information, see "

Troubleshooting

" in this manual or "

FAQ

" in the e-Manual.

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© 2020 Samsung Electronics Co., Ltd. All rights reserved.

Summary of Contents for Q900T Series

Page 1: ...this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No If you have any questions please call us at 1 800 SAMSUNG 1 800 726 7864 for assistance USER MANUAL 900T 800T ...

Page 2: ...lso useyourPC tovisit www samsung com and click Support On thewebsite you can download the manuals and see its contents onyourPC ormobile device Learningthe e Manual s assistancefunctions Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page Sitemap It displays the lists foreach item in e Manual RecentlyViewed Topics Se...

Page 3: ...and in the back orbottom are provided fornecessaryventilation To ensure reliable operation of this apparatus and to protect it from overheating these slots and openings must neverbe blocked orcovered Do not place this apparatus in a confined space such as a bookcase orbuilt in cabinet unless proper ventilation is provided Do not place this apparatus nearorovera radiatororheat register orwhere it i...

Page 4: ...e sure to contact an authorized Samsung service centerforinformation ifyou intend to installyourTVin a location with heavydust high orlowtemperatures high humidity chemical substances orwhere itwill operate 24 hours a daysuch as in an airport a train station etc Failure to do so maylead to serious damage toyourTV Use onlya properlygrounded plug andwall outlet An improperground maycause electric sh...

Page 5: ...ess point and network Youraccess point s manual should provide additional details about howto implement the following measures Secureyourwireless access point s management settingswith a unique password to prevent unauthorized changes to securityrelated settings Implement standard encryption e g WPA2 encryption onyourwireless access point to secureyourwireless network signal Secure access toyourwi...

Page 6: ...t Remote 11 Pairing the TVto the Samsung Smart Remote 12 Installing batteries into the Samsung Smart Remote Q900T Q850T 12 Installing batteries into the Samsung Smart Remote Q800T 12 03 Initial Setup Using the TVController 13 04 Troubleshooting and Maintenance Troubleshooting 15 What is Remote Support 17 Eco Sensorand screen brightness 17 Caring forthe TV 18 05 Specifications and OtherInformation ...

Page 7: ...rfaces otherthan plasterboard contactyournearest dealerforadditional information Ifyou install the TVon a ceiling orslantedwall it mayfall and result in severe personal injury When installing awall mount kit we recommendyou fasten all fourVESAscrews Ifyouwant to install awall mount kit that attaches to thewall using two top screws only be sure to use a Samsung wall mount kit that supports this typ...

Page 8: ...ll mount is used orwhen the consumerfails to followthe product installation instructions Whenyou install thewall mount maintain a gap of more than1 6 inches 40 mm between the TVandwall Do not mount the TVat more than a15 degree tilt Always have two people mount the TVonto awall For82 inch orlargermodels have fourpeople mount the TVonto awall Providing properventilationforyourTV Whenyou installyour...

Page 9: ...furniture Always educate children about the dangers of climbing on furniture to reach the television set orits controls Always route cords and cables connected toyourtelevision so theycannot be tripped over pulled or grabbed Neverplace a television set in an unstable location Neverplace the television set on tall furniture forexample cupboards orbookcases without anchoring both the furniture and t...

Page 10: ...mlyfasten a set of brackets to the TV Forthe screwspecifications referto Standard Screw in the table on page 7 3 Connect the brackets fixed to the TVand the brackets fixed to thewall with a durable heavy dutystring and then tie the string tightly Install the TVnearthewall so that it does not fall backwards Connect the string so that the brackets fixed to thewall are at the same height as orlowerth...

Page 11: ...en Volume Move the button up ordown to adjust thevolume To mute the sound press the button When pressed in and held for1 second ormore the Accessibility Shortcuts menu appears Channel Move the button up ordown to change the channel To see the Guide screen press the button Launches the app indicated bythe button Select Selects orruns a highlighted item When pressedwhileyou arewatching content detai...

Page 12: ... the remote press the r and l buttons on both sides of the batterycompartment to remove the existing batteries 4 Insert two newbatteries 1 5VAAAtype into the batterycompartment making sure that the batteries polarities are oriented correctly When done slide the bodyof the remote until it is nearlyin its original position 5 Turn the remote over press and hold the button on the top rear and then sli...

Page 13: ...vices Usingthe TVController You can turn on the TVwith the TVController button at the bottom of the TV and then use the Control menu The Control menu appearswhen the TVController button is pressedwhile the TVis On Formore information about its usage referto the figure below The screen maydim if the protective film on the SAMSUNG logo orthe bottom of the TVis not removed Please remove the protectiv...

Page 14: ... TVon you can push the button to the left orbackward to turn on the sound sensororto the right orforward to turn off it See the pop upwindowon the TVto checkwhetherthe sound sensoris turned on oroff The position and shape of the sound sensormaydifferdepending on the model During analysis using data from the sound sensor the data is not saved ...

Page 15: ...and the powerindicatorat the bottom of the TVis lit and glowing a solid red Trypressing the button at the bottom of the TVto make sure that the problem is notwith the remote control If the TVturns on referto The remote control does notwork There is no picture video sound ora distorted picture video soundfrom an external device or Weak orNo Signal is displayed onthe TV oryou cannotfind a channel Pe...

Page 16: ...ettings are lost after5 minutes The TVis in the Retail Mode Change the Usage Mode in the System Manager Menu to Home Mode Settings General System Manager Usage Mode Home Mode IntermittentWi Fi Make sure the TVhas a network connection Settings General Network Network Status Make sure theWi Fi password is entered correctly Check the distance between the TVand the modem oraccess point The distance sh...

Page 17: ...ask forremote support 2 Open the menu onyourTV and then go to the Support menu Settings Support 3 Select Remote Management then read and agree to the service agreements When the PIN screen appears provide the PIN numberto the technician 4 The technicianwill then accessyourTV Eco Sensorand screen brightness Eco Sensoradjusts the brightness of the TVautomatically This feature measures the light inyo...

Page 18: ...he product maycause a failure fire orelectric shock To clean the screen turn off the TV then gentlywipe awaysmudges and fingerprints on the panelwith a micro fibercloth Clean the bodyorpanel of the TVwith a micro fibercloth dampenedwith a small amount ofwater Afterthat remove the moisturewith a dry cloth While cleaning do not applystrong force to the surface of the panel because it can damage the ...

Page 19: ...12 5 inches 1672 5 x1054 3 x 317 5 mm Weight Without Stand With Stand 52 9 lbs 24 0 kg 68 3 lbs 31 0 kg 75 6 lbs 34 3 kg 96 6 lbs 43 8 kg Model Name QN82Q800T QN82Q850T QN65Q900T DisplayResolution 7680 x 4320 7680 x 4320 Screen Size Diagonal Measured Diagonally 82 Class 81 5 inches 65 Class 64 5 inches Sound Output 70W 70W Dimensions Wx H x D Body With Stand 72 1 x 41 3 x1 0 inches 1830 2 x1049 5 ...

Page 20: ...re subject to changewithout priornotice This device is a Class B digital apparatus Forinformation about the powersupply and more information about powerconsumption referto the information on the label attached to the product On most models the label is attached to the back of the TV On some models the label is inside the cover terminal YourTVand its accessories maylook different than the product i...

Page 21: ... QN65Q850T 10 8 20 6 10 1 QN75Q800T QN75Q850T 11 9 25 0 10 1 QN82Q800T QN82Q850T 14 3 24 2 11 2 QN65Q900T 10 6 20 3 9 7 QN75Q900T 11 6 24 7 9 7 QN85Q900T 13 6 25 1 12 6 Licenses The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks orregistered trademarks of HDMI Licensing LLC in the United States and othercountries ...

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Page 24: ...ort Samsung Electronics America Inc 85 Challenger Road Ridgefield Park NJ 07660 accessibility contact information in U S A accessibility sea samsung com Scan the QR code to view our helpful how to videos Scan this QR code with your smart phone to see helpful videos If you experience issues please do not take the TV back to the store In the United States of America call us at 1 800 SAMSUNG 1 800 72...

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