Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the remote control and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the
and
buttons
simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the
solar cell.
– You can check remaining battery of Samsung Smart Remote with solar cell in
Menu
Settings
All Settings
General & Privacy
Power and Energy Saving
Available Remote Battery
.
Try Now
This function may not be supported depending on the model.
• If the remote control has batteries, replace them with new ones.
External devices cannot be operated with the TV remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in
Menu
Connected Devices
Universal Remote
.
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