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English  27

Tr

ouble

shoo

ting and servic

e

Troubleshooting and service

Troubleshooting

A fault may result from a minor information that you can correct yourself with 
the help of the following instructions. Do not attempt any further repairs if the 
following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. 
Improperly effected repairs may result in considerable risk to the user. If your 
appliance needs repair, please contact your customer service centre.

Problem

Possible cause

Solution

What should I do if the 
cooking zones are not 
functioning?

• 

The fuse in the house 
wiring is not intact.

• 

If the fuses trip a 
number of times, 
call an authorised 
electrician.

What should I do if the 
cooking zones will not 
switch on?

• 

The 

On/Off

   key 

was accidentally 
actuated.

• 

The control panel is 
partially covered by a 
damp cloth or liquid.

• 

The appliance is 
properly switched on.

• 

Clean the control 
panel.

What should I do if the 
display except for 

,  

 the residual heat 

indicator suddenly 
disappears?

• 

The 

On/Off

   key 

was accidentally 
actuated.

• 

The control panel is 
partially covered by a 
damp cloth or liquid.

• 

The appliance is 
properly switched on.

• 

Clean the control 
panel.

What should I do if, 
after the cooking 
zones have been 
switched off, residual 
heat is not indicated in 
the display

• 

The cooking zone 
was only briefly used 
and therefore did not 
become hot enough.

• 

If the cooking zone is 
hot, please call a local 
service centre.

Hob frame (option)

WARNING

Do not use vinegar, lemon juice or scale remover on the hob frame; otherwise dull 
blemishes will appear.

1. 

Wipe the frame with a damp cloth.

2. 

Moisten dried debris with a wet cloth. Wipe and rub dry.

To avoid damaging your appliance

• 

Do not use the hob as a work surface or for storage.

• 

Do not operate a cooking zone if there is no pan on the hob or if the pan is 
empty.

• 

Ceramic glass is very tough and resistant to temperature shock, but it is 
not unbreakable. It can be damaged by a particularly sharp or hard object 
dropping onto the hob.

• 

Do not place pans on the hob frame. Scratching and damage to the finish may 
occur.

• 

Avoid spilling acidic liquids, for example, vinegar, lemon juice and descaling 
agents, onto the hob frame, since such liquids can cause dull spots.

• 

If sugar or a preparation containing sugar comes into contact with a hot 
cooking zone and melts, it should be cleaned off immediately with a kitchen 
scraper while it is still hot. If allowed to cool, it may damage the surface when 
removed.

• 

Keep all items and materials that could melt, for example, plastics, aluminium 
foil and oven foils, away from the ceramic glass surface. If something of this 
nature melts onto the hob, it must be removed immediately with a scraper.

Summary of Contents for NZ64B6056 Series

Page 1: ...Induction Hob User manual NZ64B6056 NZ64B6058 NZ63B6056 NZ63B6058...

Page 2: ...used in this User Manual 3 Model name serial number 3 Safety instructions 3 Disposing of the packaging material 7 Proper disposal of your old appliance 7 Correct Disposal of This Product Waste Electri...

Page 3: ...op of the product onto the current page Model Name Serial Number Safety instructions The safety aspects of this appliance comply with all accepted technical and safety standards However as manufacture...

Page 4: ...ance in the instructions for use as suitable or hob guards incorporated in the appliance The use of inappropriate guards can cause accidents This Appliance should be allowed to disconnection from the...

Page 5: ...f your appliance malfunctions or if fractures cracks or splits appear switch off all cooking zones disconnect the hob from the mains supply and contact your local service centre If the hob cracks turn...

Page 6: ...step on the controls of the appliance causing an malfunction Do not use the hob to heat aluminium foil products wrapped in aluminium foil or frozen foods packaged in aluminium cookware Liquid between...

Page 7: ...their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal For information on...

Page 8: ...hat may occur as a result of improper installation Technical data is provided at the end of this manual Safety instructions for the installer A device must be provided in the electrical installation t...

Page 9: ...05 06 07 L1 N1 L2 N2 2 x 1N 16A Separate the wires before connection 01 220 240 V 05 Brown 02 Black 06 Gray 03 Blue 07 Green Yellow 04 220 240 V WARNING For correct supply connection follow the wiring...

Page 10: ...in min 20 mm 20 mm min min 15 mm 15 mm min min 10 mm 10 mm min 2 mm min 2 mm 590 590 min 55 min 55 480 480 1 1 560 560 1 1 max R25 max R25 min 50 min 50 520 520 44 44 Unit mm Unit mm Flushed Fit Type...

Page 11: ...efore you start Components Induction hob Bracket Spring Before you start Cooking zones NZ64B6056 NZ64B6058 01 01 01 02 01 01 01 02 NZ63B6056 NZ63B6058 01 01 02 01 01 02 01 Induction cooking zone 02 Co...

Page 12: ...lex zone 06 Cooking zone To select the cooking zone 07 Max Boost To activate the function 08 Display To show for heat settings residual heat and Wi Fi connection 09 Control bar To set a heat setting a...

Page 13: ...time has elapsed see the Troubleshooting Other reasons why a cooking zone will switch itself off All cooking zones will switch themselves off if liquid boils over on the control panel The automatic sh...

Page 14: ...r hands Always use oven mitts or pot holders to protect your hands from burns Do not slide cookware across the hob surface Doing so may permanently damage the hob Residual heat indicator When an indiv...

Page 15: ...cooking zones The Induction burner can only be turned on when cookware with a magnetic base is placed on one of the cooking zones You can use the cookware identified as suitable below Material Suitabi...

Page 16: ...must not be bent outwards convex If you want to use a special type of cookware for example a pressure cooker a simmering pan or a wok please follow the manufacturer s instructions Other induction coo...

Page 17: ...turn the corresponding burner on Keep the cooking zones and cookware bases clean Otherwise more power will be consumed Firmly close the cover of cookware if available This will reduce power consumptio...

Page 18: ...rent sizes or materials may cause noises and vibrations NOTE Using low power levels 1 5 may cause clicking noises Initial cleaning Wipe the ceramic glass surface with a damp cloth and ceramic hob glas...

Page 19: ...thods depend on a number of variables including the quality of the cookware being used and the type and amount of food being cooked Power level Cooking method Examples for Use 14 15 Warming Saut ing F...

Page 20: ...Max Boost times the cooking zones automatically sets back to the highest heat setting NOTE In certain circumstances the Max Boost function may be deactivated automatically to protect the internal elec...

Page 21: ...kware to a new Flex zone cancel the current operation and then press the corresponding Cooking zone key to activate the cooking zone Flex zone Plus Only for Flex zone plus applied models Cooking Zone...

Page 22: ...E The Flex zone key does not support quick stop function Keep Warm 1 Use this function to keep cooked food warm Press the corresponding Cooking zone key 2 Press the Keep warm key 3 The cooking zone di...

Page 23: ...onally turning on a cooking zone and activating the cooking surface Also the control panel with the exception of the On Off key Only turn off control can be locked in order to prevent the settings fro...

Page 24: ...fety lock 4 Follow the app s instructions and then press and hold the key for 3 seconds 5 While the connection is being made the Wi Fi indicator will links Once the process is complete the indicator g...

Page 25: ...amic glass surface using adequate amounts of clean water and rub dry with a clean lint free cloth Hood control This product features a Bluetooth device that you can use to connect the hob to Samsung h...

Page 26: ...lem dirt 1 Remove burnt on sugar melted plastic aluminium foil or other materials with a glass scraper immediately and while still hot WARNING There is a risk of burning yourself when the glass scrape...

Page 27: ...ng zones have been switched off residual heat is not indicated in the display The cooking zone was only briefly used and therefore did not become hot enough If the cooking zone is hot please call a lo...

Page 28: ...quest a service call because of an information made in operating the appliance the visit from the customer service technician may incur a charge even during the warranty period Information code Possib...

Page 29: ...blem occur When calling please know the model and serial number of your appliance This information is provided on the rating plate as follows Model description S N code 15 digits We recommend that you...

Page 30: ...0120 363 905 www galaxymobile jp jp support MALAYSIA 1800 88 9999 603 7713 7420 Overseas contact www samsung com my support COUNTRY LOCATION CALL OR VISIT US ONLINE AT PHILIPPINES 1 800 10 726 7864 PL...

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